Paul Rigby Volvo Avis 

Have called to speak to service dept on three separate occasions, and on each have been told service department to busy to take call, but promised a call back, which has never been forthcoming. Would have expected better service after spending so much money with them. Will now use a different dealer and service centre.

Took my vehicle to the Stourbridge branch, for a recall (free) and according to them free included health check.....asked if they could look at the gearbox as I had some concerns. Came out with a £50 pound bill for a computer diagnostic I never asked for, or had I been asked permission to perform. Had to confirm myself if the recall had been sorted, and I have serious doubts. Haven't seen a breakdown of the health check they supposedly performed, and had no answer for the blessed gearbox. And yes, if I wanted to be told let's start with the transmission fluid, my husband already told me that much, in the same exact words, no need to pay you £50 to repeat it!!!

I used paul Rigby MG to buy my second hand company car. Great showroom and brilliant staff. Tim handled my sale throughout and was very polite, professional and friendly. He kept me informed as to what was happening throughout the whole buying process, Best car buying experience i have ever had, I would highly recommend Paul Rigby dealerships for your next car , great service. Many thanks Guys,

Wow is all I can say, if anyone is looking for a Volvo in the UK , I would say contact Paul Rigby Volvo. Paul runs a superb business and his staff are so accommodating and professional. I in-fact just spoke with Sally and her mannerism/professionalism was 2nd to none. 10/10

Ordered a new car in May this year. The price was very good and Aribah tried hard to find me a car in stock or in the pipeline for fast delivery. Unfortunately no cars were available so it meant a factory order. Placed the order and paid a deposit with delivery scheduled for July. This is where things started to go wrong. July delivery was missed, as was September and October, the car finally arriving late November.
Whilst I understand that there is a world wide shortage of computer chips which delayed supply, what was inexcusable was the extremely poor communication. I had to phone them as each delivery date approached, calling numerous times to speak to someone. They never contacted me despite promising to do so on many occasions.
They even omitted to contact me when the car arrived at the dealership, leaving it to me to chase them yet again.
After taking delivery I had an issue with an accessory I had pre-ordered and they were very unhelpful when trying to exchange it giving me highly misleading information (in writing) Rectifying their error cost me considerable time and expense and no apology nor recompense have been offered.
Overall I am very happy with car despite the poor service.

Arrange a viewing of a vehicle traveled an hour and quarter only to find on arrival at the dealership the vehicle had been sold. A round trip of 78 miles

Aribah Munir has been amazing! Very almost went to VW but she managed to beat their already amazing deal with an even better one. Excellent service, so quick and easy to do. She exceeded all expectation!

If I could give 10 stars I would. For very professional service paul Rigby stourbridge branch. Service booked in car been collected and delivered back email confirmation, a nice telephone call these guys go the extra mile to deliver the best possible service

Always looked after at Rigby's, couldn't recommend more! Make sure to try the coffee :)

Friendly efficient service with great attention to detail.

It's always a very pleasant experience visiting Paul Rigby Volvo.. The staff are very friendly and helpful and the outcome of the service is always excellent.
I can't fault your standards and your expertise. Well done, once again.
Stu Nash.

Usually great, but marred by muddy marks on mats and seats due to building work and the very wet day. I’m sure things will be back to the usual excellent standards next time.

Never like to leave a negative review but I guess you won’t learn good service if you’re not told.
I purchased a v90 from this dealer back in 2020. The car is lovely and very well presented when we picked it up. Sales guy as you would expect were attentive on the day.
We were told, before leaving, they would get back in touch in a couple of days just to check everything was ok. Bit of a courtesy call. Never heard from them again. Felt like as soon as you had my money, I didn’t matter.
Both of the keyless fobs were faulty so had countless problems trying to lock and even unlock the car. Hugely frustrating when you’ve just bought a new car and you can’t even get into it!
Needed my local Volvo dealer to diagnose that batteries in both of the fobs were flat and even charged me for replacement batteries. Less than impressed. Had hoped for better from a brand trying to be prestigious.

We took the car in for service, they were ready to receive us immediately and the whole process was done very amicably and professionally.

Good service department and great service provided. Car system updated, cleaned and valeted.
Have had many different makes of car during my working life and Volvo offers the best quality and value.

Exceptionally high quality service quite happy to recommend and I will be back when the car is due for service and MOT.

Staff are very friendly and ready to help, the service was great, work carried out very efficiently.

Was due a mot & service and I was not feeling too well so phoned the excellent reception
And for a small fee came and took my car for above items of service and volvo returned my car at end of day can't fault the service of volvo excellent

Got the car back on time and cleaned.
My only gripe is the price. MOT's are cheeper elsewhere, also the battery in the key fob was low, which they changed and charged £6, When checked how to do it myself, found it was a standard size battery that costs less than £1

Wanted to sit and wait for my car's service
The wasn't enough space for sitting for me
So ending up outside for over an hour walking in circles
also no coffee machine that I used to love to drink when I wait
Apart from all that it was alright
Oh and other things I didn't receive
I normally get 12 months free Recovery service after servicing car
Maybe volvo stopped doing it anymore