Paving Direct Avis 3 997

TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Website promises 5 to 7 working days for delivery. But it’s a week past that. Completely miss informed of delivery days, product gets trapped in a pallet delivery company and adds 2 weeks to your proj... Voir plus

Noté 5 sur 5 étoiles

We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I would like to start with giving Paving Direct an amazing amount of praise! I made a large order with them, and it couldn't have been easier. The biggest amount of praise goes to their customer... Voir plus

Noté 5 sur 5 étoiles

When we opened the packs one had been clearly broken in transit. On close examination prior to laying five were found to have hairline cracks in them making them unsuitable for use. Paving direct got... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Jardinerie

Écrit par l'entreprise

Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 76 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

will use again for next project

great product, good price, fast delivery, helpful staff

6 juin 2025
Logo de Paving Direct

Réponse : Paving Direct

Thank you for your great review! We’re delighted you’re happy with the product, price, and service — we look forward to helping with your next project.

Noté 5 sur 5 étoiles

Excellent product

Excellent products and great customer service, delivrry was perfect

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Thank you for your great review! We’re delighted you were happy with both the product quality and delivery — exactly what we aim for.

Noté 5 sur 5 étoiles

Easy to order and quick delivery and…

Easy to order and quick delivery and good quality slabs

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Thank you for your great review! We’re delighted you found the process easy and the slabs arrived quickly in perfect condition.

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Good quality paving slabs and quick delivery. No problem with delivery or broken slabs. Would certainly use Paving Direct again.

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Thank you for your fantastic review! We’re delighted you were happy with the quality, delivery, and overall service — we’d love to help again soon.

Noté 4 sur 5 étoiles

Excellent company to deal with

Excellent company to deal with. Easy ordering and great delivery. The slabs are sturdy and look great when laid. Very heavy and robust too

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Thank you so much for your kind review — we’re delighted you’re happy with the slabs, delivery, and overall experience! We’d love to know what more we could do to make your next experience a 5⭐ one. Your feedback helps us keep improving.

Noté 5 sur 5 étoiles

Very helpful and delivered on time and…

Very helpful and delivered on time and a good price. Knowledgeable customer service

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Thank you for your kind review! We’re delighted you found our team helpful and knowledgeable, and that delivery and pricing met your expectations.

Noté 5 sur 5 étoiles

My order was quickly processed and…

My order was quickly processed and delivered in the time stated.
The driver was very courteous and helpful,and placed the savings where I required them to be.

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Thank you for your great review! We’re delighted everything went smoothly and that our delivery driver provided such helpful service.

Noté 5 sur 5 étoiles

Excellent service from paving direct

Excellent service from paving direct. Delivery guy was really good. Got them as close to the house as he could. Ordered two pallets of mint sandstone slabs and a pallet of edging stones. Which look great. I think four had broken in transit. Which I expected a lot more would be damaged to be honest out of 40 sqm. But they are packed well in a heavy duty crate. The edging stones varied quite a bit in thickness. Which was a bit annoying. But I was using them as an edging on a raised patio. Which is not really what they are supposed to used for. But it all worked out well. Thick ones at the front, thinner ones behind. All in all, super happy. Will be ordering more

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Thank you for such a detailed and thoughtful review! We’re delighted you’re happy with the sandstone and edging stones, and it’s great to hear delivery went smoothly. We appreciate your understanding regarding the natural thickness variation — that’s part of the charm of hand-cut stone, but we’re glad it worked out beautifully for your project. We really appreciate your kind words and look forward to helping with your next order!

Noté 5 sur 5 étoiles

I found Paving Direct a great company…

I found Paving Direct a great company to deal with. Ordering was easy and communication was good. Everything went smoothly from beginning to end. I would recommend

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

We're delighted you found the process smooth and communication clear — we really appreciate your recommendation.

Noté 5 sur 5 étoiles

Great service arrived quickly and…

Great service arrived quickly and really pleased with the slabs just what we wanted would recommend

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Your kind words mean a lot to us! We aim to make the whole process as easy as possible — glad to hear we achieved that for you.

Noté 5 sur 5 étoiles

THEY ARE BOSS …

Unreal communication throughout from helping with the order to 1st class delivery always so helpful with all the questions I asked they answered them all

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Wow — thank you! We absolutely love this feedback. Our team will be thrilled to know their communication and support made such a difference.

Noté 1 sur 5 étoiles

Shambolic

Company refused to deliver to site unless paid an extra £400. Company then ‘forgot’ to process the order meaning an extra 2 week wait for materials. Shambles. Would never use them again.

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Hi Mark, we’re sorry for your experience of your August order. Our delivery team were unable to access your address with a standard vehicle. In such cases, our policy is to either refund the order or offer a specialist delivery at additional cost. We regret this caused inconvenience and delays.

Noté 1 sur 5 étoiles

2 pallets of flags turned up…

2 pallets of flags turned up contemporary gray we laid the first pallet but on opening the second they were a completely different colour. Rang several times and couldn’t get through eventually I got a response on email. Sent another pack of flags out and most of them were broke. As they use an independent courier it took about another week to collect the flags then sent out another 2 packs which again were a lot lighter so the customer who we were carrying out the job for told us to take up the flags originally laid which she wanted and put these flags down as she had had enough waiting. In my opinion I told the customer the flags in the first place seemed very expensive for what they were £50 per square metre All in all it cost me a lot of money and found it very difficult to get hold of anyone to rectify problems.

7 juillet 2025
Logo de Paving Direct

Réponse : Paving Direct

Hello Liam, thank you for your feedback. This order dates back to May, and we did arrange replacements to resolve the colour variation issue you reported. We’re sorry for the inconvenience and delays caused by the courier and hope the final replacements met expectations.

Noté 1 sur 5 étoiles

My experience with this company was terrible

My experience with this company was extremely disappointing. Many of the slabs I received arrived broken or damaged, and getting a refund was unnecessarily difficult and time-consuming. The customer service was unhelpful and made the process far more stressful than it needed to be. Based on my experience, I would not use this company again and would urge others to be cautious before ordering.

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Hi, we’re sorry to read that you were disappointed with your order from May. We did arrange replacements to resolve the damage you reported, but we understand the process took longer than expected. We apologise for the frustration this caused.

Noté 4 sur 5 étoiles

Replaced damaged slabs quickly

Delighted with the colours and sizes, the slabs fitted together well. Issue with broken /damaged slabs, the situation was rectified quickly and all damages / broken slabs were replaced

16 juillet 2025
Avis spontané
Logo de Paving Direct

Réponse : Paving Direct

Thank you for your lovely review! We’re so pleased you’re happy with the slabs and that our team could resolve the issue quickly for you.

Noté 5 sur 5 étoiles

One very happy person.

We have been waiting a long time to find the right contractor to resurface our 500 metre drive and with Paving Direct we found them. The team of 9 guys with plant & equipment completed the work in 3 day. Amazing, so very pleased.

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Brilliant feedback — thank you!

Noté 1 sur 5 étoiles

Why send samples for paving you can’t get…

I ordered three samples, paid, then tried to order the one that was the most suitable… only to be told they were having difficulty sourcing the paving… and they were unlikely to get it in… so time and money wasted!

9 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your order and we can only apologies for this. A member of our customer service team will be in touch to discuss this further with you,
Kind regards
Paving direct

Noté 5 sur 5 étoiles

5 stars

Very happy with the product

7 octobre 2025
Logo de Paving Direct

Réponse : Paving Direct

Thank you so much for your positive review, we hope you enjoy your product,
Kind regards
Paving direct

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus