Payl8r Avis 3 200

TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

It seems they use a service called dopple pay to check details, etc... and when I put in my details, it decided to take me to ANOTHER site to check my bank, called oohmoolah? Dawg, what the actual... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I thought I'd already paid for my boys cremation as my head was in bits when we were saying goodbye to him holding his paw, whilst he went to sleep, we had a card teader thrust under our faces, but t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was so grateful that I was able to get the credit payl8r is a company that gives people a chance to get the things that we really need or want my credit score was pretty sh*"t but payl8r made my day... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

In May 2025, I had my alloys refurbished by Alloy-Fix in Dartford, they also put on 4 new tyres and offered me interest-free credit. They use Payl8r and they were happy to offer me a 12 month pl... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société financière non banquière
  2. Institution financière

Écrit par l'entreprise

Payl8r is an award-winning UK retail finance provider, recognised as Best Retail Finance Provider 2025 for innovation, accessibility, and responsible lending. Payl8r is authorised and regulated by the Financial Conduct Authority (FCA). We offer both first-line and second line finance. Our second-line offering supports customers who have been declined elsewhere, giving them access to structured, transparent repayment options designed to be fair and manageable. Payl8r supports both customers and merchants. Customers can access credit in a clear and straightforward way, while merchants benefit from increased conversion rates and reduced lost sales at checkout. We focus on inclusion,transparency and responsible lending,ensuring that access to finance supports both customer outcomes and sustainable business growth. Trusted by thousands of customers and hundreds of UK merchants,Payl8r provides simple, accessible and reliable finance at the point of purchase. Social Money Ltd t/a Payl8r. Credit is subject to creditworthiness and affordability. T&Cs apply.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 5 sur 5 étoiles

10/10

I got 1ml of lip filler and paid through payl8r and the process was so quick and easy, i also got my pay date wrong so i emailed to the get it changed to a different date and they fixed my problem in less than an hour after sending the email!

22 avril 2025
Avis spontané
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Réponse : Payl8r

Good Morning Leonah,

Thank you for taking your time in leaving this feedback for us here at Payl8r.

Please do not hesitate in reaching out if you need any further assistance at all.

Payl8r Support team.

Noté 5 sur 5 étoiles

What a fantastic company to use

What a fantastic company to use. No problems from start to finish. Also arranged to pay off my loan early and they were so helpful. Thank you so much.

14 mars 2025
Avis spontané
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Réponse : Payl8r

Good Morning Kevin,

Thank you for taking your time in leaving this feedback for us here at Payl8r.

Please do not hesitate in reaching out if you need any further assistance at all.

Payl8r Support team.

Noté 5 sur 5 étoiles

Very good service

Very good service
Easy and affordable

12 mai 2025
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Réponse : Payl8r

Good Morning Chris,

Thank you for taking your time in leaving this feedback for us here at Payl8r.

Please do not hesitate in reaching out if you need any further assistance at all.

Payl8r Support team.

Noté 5 sur 5 étoiles

Very easy to sort out my finance and…

Very easy to sort out my finance and was very quick.

19 mai 2025
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Réponse : Payl8r

Good Morning Ryan,

Thank you for taking your time in leaving this feedback for us here at Payl8r.

Please do not hesitate in reaching out if you need any further assistance at all.

Payl8r Support team.

Noté 5 sur 5 étoiles

Everything was simple quik and easy

Everything was simple quik and easy , no complications very straight forward and hassle free

4 avril 2025
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Réponse : Payl8r

Good Morning Kevin,

Thank you for taking your time in leaving this feedback for us here at Payl8r.

Please do not hesitate in reaching out if you need any further assistance at all.

Payl8r Support team.

Noté 1 sur 5 étoiles

Time wasters

Was asked for extra information, which I provided, and in the meantime, they expired the offer.
I tried again and they try to tell me the account provided is not in my name. It was and it is. I checked absolutely everything about 7 times.
I tried to call to speak to their head of underwriting and fraud, who apparently "doesn't take direct calls"... Mad.
I've had faster responses from the government.

9 mai 2025
Avis spontané
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Réponse : Payl8r

Hi Tomas. We use Open Banking to verify identity and confirm affordability. However, in this instance it appeared that the bank details shared with us didn't name you as the account holder - this sometimes occurs depending on the bank account provider and the type of bank. We did request that you provide us with confirmation that the bank account was in your name, however we then received notification that you wished to cancel. Kind regard, Payl8r

Noté 1 sur 5 étoiles

I have waited 4 days for my finance of…

I have waited 4 days for my finance of £550 to be approved and even on a 2.7k sallary after tax they thought paying £90 a month would be too much for me. So I went KLARNA and will be paying £183 for three months with no interest fees. I should have gone KLARNA way before and would have my product with me way sooner as well. Needless to say I won't be coming back to this company again as they take the piss.

3 mai 2025
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Réponse : Payl8r

Hi South West Rider. As Payl8r is authorised and regulated by the Financial Conduct Authority, we are required to complete appropriate affordability and creditworthiness assessments before offering finance. As part of this, we take into consideration a significant number of factors, such as your current level of borrowing and the status of your credit file. In this instance, it looks like we were unable to offer finance. However, we're glad that you were able to arrange this elsewhere. Kind regards, Payl8r

Noté 1 sur 5 étoiles

Absolutely rediculous interest wish I’d…

Absolutely rediculous interest wish I’d never signed up with them

5 mai 2025
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Réponse : Payl8r

Thanks for your review. As part of the application process, we provide a full breakdown of the interest rate, as well as the monthly repayment along with the total amount repayable. If there's any questions about this then please don't hesitate to contact us directly. Kind regards, Payl8r

Noté 1 sur 5 étoiles

Waste of time

Waste of time, save your credit being searched and don’t fall for the false advertisement. Completed application soft check and was ok, move on to next step of sharing bank details. Move on to next step of reading and accepting all online information etc etc. All to pass on to underwriters. A day later declined because of credit score when they were happy with the soft check. Credit score is instant so yet another company that plays fast and loose with your data. Avoid!

4 mai 2025
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Réponse : Payl8r

Hi Daniel. We consider the results of the soft credit check as well as affordability before making a decision about whether we are able to offer finance. In this instance, unfortunately we were unable to offer the finance. Please be assured that all information shared with us is treated securely and in line with data protection laws. Kind regards, Payl8r.

Noté 5 sur 5 étoiles

All enquiries where answered promptly…

All enquiries where answered promptly advanced warning for payments a pleasure to have made my decision to pay with them

1 mai 2025
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Réponse : Payl8r

Good Morning Michael,

Thank you for taking your time in leaving this feedback,
Please do not hesitate in reaching back out if you need any further assistance with anything else at all.

All the best.
Payl8r Support team.

Noté 5 sur 5 étoiles

I just wish the interest rate was…

I just wish the interest rate was better.

20 avril 2025
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Réponse : Payl8r

Good Morning David

Thank you for taking the time to leave this feedback.

Please don't hesitate to reach out whenever needed.

Kind Regards
Payl8r Support team.

Noté 1 sur 5 étoiles

Was wanting to purchase a 9ct gold ring…

Was wanting to purchase a 9ct gold ring from ramsons jewellers, the ring in question was for £689 so ticked to use Payl8r over 24 months which had a monthly payment of £34 Payl8r did there checks and I also reluctantly linked my bank for them to do and affordability check, anyway everything came back fine and as I was about to finalise the process and sign myself away to paying monthly payments for the next 24 months, I realised the monthly payments had changed from £34 per month to £59 per month over 24 months. Meaning the £689 ring was going to cost me in total £1416 more in interest than the actual ring. Decided not to go ahead with this so called finance company. Not when it was showing £34 per month over 24 months and then when filling in the application form and being excepted the monthly payments had jumped upto £59 per month. That's and extra £25 per month than what I was quoted. Companies like this need closing down. Yes i was actually only 2 ticks and a pin number away from making one massive mistake. If anyone are daft enough to use companies like this before ticking anything, go through the hole application just to make sure that what you thought you were signing upto is still the same and that it hasn't been changed during the application process.

19 avril 2025
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Réponse : Payl8r

Hi John. In line with our regulatory requirements, we are required to conduct credit and affordability checks. On the first page, we do state that the interest rate offered may change as a result of these checks. Only after completing these can we confirm whether finance can be offered, and what the monthly repayment amount will be. Once the checks are completed, we clearly confirm the interest rate that can be offered, as well as the monthly repayment amount. We also require customers to read the credit agreement and associated documents (which also confirm the interest rate and repayment amount) before submitting their application. This is done to ensure that applicants are fully informed before they make a decision. Regards, Payl8r.

Noté 1 sur 5 étoiles

Used payl8r, never again.

I used Payl8r to finance a phone purchase on March 1st. Unfortunately, the device arrived faulty, and I returned it immediately. I contacted Payl8r promptly, provided all the necessary screenshots and evidence of the return, and expected a straightforward resolution.

It is now the end of April, and I have had next to no communication from Payl8r. The merchant I ordered from was just as unresponsive and unhelpful, leaving me stuck in limbo between two companies unwilling to take responsibility.

What’s worse is that I’ve been left feeling completely ignored, with no clarity on where my refund or financing agreement stands. This experience has been stressful and incredibly frustrating. Based on this, I wouldn’t recommend Payl8r to anyone especially if something goes wrong with your purchase.

Feels more akin to a scam

Update

PayL8r have started charging me the monthly payment despite the device being sent back in March. Paying for a device that i do not even have. Wow.

17 avril 2025
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Réponse : Payl8r

Hi Yusuf. I can see that you're file is with our complaints department, who are currently investigating the matter for you and will provide an update as soon as possible. Kind regards, Payl8r

Noté 5 sur 5 étoiles

Simple and easy to use

Simple and easy to use, paypal have been very good with on payl8r and as a general way of paying, infact this has been useful when disputing payments and have had a refund when more traditional ways of paying would have left me having to take legal action

11 avril 2025
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Réponse : Payl8r

Good Afternoon Iain,

Thank you for your positive review,
We are here if you need any further assistance with anything else at all.

All the best
Payl8r support team.

Noté 1 sur 5 étoiles

Not great just had a payment taken out…

Not great just had a payment taken out of my account without notice, couldn’t find anything it related to and it turns out 8 months ago they had mis charged me so randomly just took it 8 months later without letting me know.

8 avril 2025
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Réponse : Payl8r

Good Afternoon Michelle,

Thank you for taking your time in leaving this feedback for us here at Payl8r.

The team will reach out to you away from this public platform and address the manner in which we reconciled the payment that was owing to us.

All the best.
Payl8r Support team.

Noté 4 sur 5 étoiles

customer service greatly improved

I was concerned that they don't reply customer but I was wrong. The difficulty i had was solved and made everything easy for me. Thank you very much.

4 avril 2025
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Réponse : Payl8r

Hi Nkechi. We always look to respond to customer's calls and emails promptly. We'll reach out through Trustpilot to locate your account then contact you directly regarding this. Kind regards, Payl8r

Noté 5 sur 5 étoiles

Good service and like the email when…

Good service and like the email when you are going to take the money out from me and keep the good service up

7 avril 2025
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Réponse : Payl8r

Good Afternoon Dougie,

Thank you for taking your time in leaving this feedback. Please do reach back out to us if you need any further assistance with anything else in the meantime.

All the best,

Payl8r support team.

Noté 5 sur 5 étoiles

Great folks who have helped me get back…

Great folks who have helped me get back into air rifles and shooting thank you

1 octobre 2024
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Réponse : Payl8r

Good Afternoon Simon,

Thank you for taking your time in leaving us this feedback. Please do reach back out to us if you need any further assistance with anything else in the meantime.

All the best,

Payl8r support team.

Noté 5 sur 5 étoiles

Very happy with the service of Payl8r!

Very happy with the service of Payl8r!
Whenever I needed help or to reschedule payment, always faced very kind and full service to cover my needs. Definitely would use their services again and recommend them! Thank you PAYL8R!

2 avril 2025
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Réponse : Payl8r

Good Afternoon Hristo,

Thank you for taking your time in leaving this feedback. Please do reach back out to us if you need any further assistance with anything else in the meantime.

All the best,

Payl8r support team.

Noté 5 sur 5 étoiles

Service wat counts

Good service. You can ring or tx to speak to them if any difficulties only thing I don't like is the interest charge bit high but if u can't get credit u don't really mind as u got no chance

2 avril 2025
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Réponse : Payl8r

Good Afternoon Allan,

Thank you for taking your time in leaving this feedback. Please do reach back out to us if you need any further assistance with anything else in the meantime.

All the best,

Payl8r support team.

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