Currys PC World IE Avis 142

Absolutely awful. Advertised 5 free months of apple tv+ when purchasing phone. Three months later, and nothing. Every time I get on to them they act like it's the first time I have tried. Completely useless and not any cheaper than anywhere else.

I ordered a PC online for delivery to a Currys store for collection. The item was lost. Currys did not initiate any communication and I had to chase the order repeatedly via phone and webchat. Despite being advised that the matter would be resolved in 7-14 working days, this deadline was not met and Currys refused to cancel the order or give a refund. After 21 working days, still no progress and I had to recover my money through my bank. Absolutely appalling service from Curry's.

Again we ordered from currys and again fantastic service ! Good commutation, quick service, friendly helpful drivers/deliverers. You know when it will come, even a phone call to say what time they arrive. We are always happy to order from them online and will do again in the future.

Went to our local Carmarthen store,looking to but a tablet.Chose one or two was told not in stock.They would be having i delivery that day.Called the call centre ,yes you got it gobbledegook speak .So it’s of to Argos.Dealt with P.C WORLD for many years ,not any more,dreadful service.

Payed currys to install hub when it was delierved the guy said he could not do it four weeks on and many unanswerd fone calls to them and emails still not got back my money i paid for them to install hub never again buy anything up there

Absolute disaster, sitting waiting for delivery.
Eventually got through to call centre in South Africa after holding for 53 minutes, (I’m based in Republic of Ireland). Told delivery date now 5th December!!!, no text message, no email, no call.I asked why we were not notified, reply ‘their very busy’.My time is valuable too.
No disrespect to lady answering call but she was like a parrot “sorry nothing I can do.When I asked to speak to a manager,I was told they were all at a meeting, standard lie as far as I’m concerned
If I cancel order, have to wait up to 5 days to get my money back.
DON’T BUY FROM CURRYS UNLESS YOUR TAKING IT WITH YOU.BAD CUSTOMER BEFORE ITEMS DELIVERED, WHAT WILL IT BE FOR AFTER SALES SERVICE

Number 1 worst customer service experience. I'd never buy from currys again.

Very poor delivery service
Do delivery early morning when all at work.
So you have to take off and wait.
And not able to bring inside the house, refused even try.
Very bad service
Never buy again from Currys

I bought a Kenwood fridge freezer just over a year ago. The internal light failed. I looked in the manual and it said that a technician would have to be called out to fix it. I called Currys and said that I was not happy. They put me through to various departments and eventually they said they would open a complaints case. This was nearly 2 weeks ago. I phoned up and they said it was on its way, but still no sign. When I phoned up they said that a call out would be £119 plus cost of parts £37. So still waiting for my case.

Order online a tv. The staff member was rude. Didn't say hello just asked the for ref number. Took a while to find it. Then we looked at headsets and asked for help to find the price as not marked up. Found a member of staff and was told to wait at a sign for new pcs etc. Waited for time minutes no one came to us so we gave up. On walking out of the store. We saw two members of staff just taking. And then 5 staff at the tills taking too not bothered about customers at all.

Amazing customer service from walking into store to delivery of our goods. Highly recommend !

Sharp practice at Curry's, Mahon Point, Cork
I was not given the TV set that l had selected, but a cheaper one. When I hesitated about taking out insurance, the assistant said he'd reduce the insurance price by adjusting the TV price. He also charged me for a small item I hadn't asked for. Unusual accounting practices to say the least. I do not trust Curry's and will not shop there again.

Setting new standards of terrible customer service. Webchat/phone line an utter waste of time. Very inflexible service and attitude to replacing a faulty, in-warranty product. It’s a wonder they are still in business.

Service is awful. Over an hour to place Order as their system has a problem- not mentioned anywhere of course.

Another hour spent getting proof of purchase/guarantee

Upteem e mails later customer service (ha ha) offered £5 goodwill then zero and then £10.

Zero value shown for customers.

I should have learnt not ordered since fridge freezer debacle. Won’t make that mistake again

I purchased an HP laptop from Currys just over a year ago. It broke very quickly, but was repaired eventually. This time, the laptop was over a year old and the power was zero. The repair guy who was seriously over-worked spotted the issue within seconds. The charger was bent, and in fact was probably the wrong one. A very quick fix sorted that, a very happy less stressed customer.

Yesterday morning I ordered and paid for a TV online at Curry’s pc world, advert stating PICK UP WITHIN THE HOUR! as a birthday gift. Waited for an email as advised for pick up time, no email arrived. Drove 30 minutes to the store to pick up the TV. Assistant said we have 13 of those TV in the store but you can’t have one. Why I asked. We haven’t received the email to release your TV, but here’s my order number on email. Sorry we need it to come through to the store? Myself and my husband went for a meal and returned to the store at 15:00. Customer service assistant said they were having problems within the system and still couldn’t release the TV. He rang round and said I can issue a refund back to your card, which would take 5 to 7 working days to clear. I could then purchase a tv today to take away now. I asked for a credit note as I was at the store then I could buy the tv straight away. Sorry it doesn’t work like that.
So after wasting a day waiting for an email, I have no present for my son. I’m very upset, disappointed and shocked at the way you treat your customers. It’s my money you're holding and I have nothing to show for it. I sent an email yesterday to Mark Jones Managing Director at Currys PC World Business and also resent to Alex Baldock Group Chief Executive Officer. I thought I would at leat have a response. Unfortunately these days customer’s don’t count for a lot!

i went into currys pc world in beryyden aberdeen today to buy a phone,so i required assistance from someone,i waited ther for over half a nhour and not a soul came near me,i went to another assistant and he said he has nothing to do with the phones,but he showed a younger guy about tablets,i am 72 years old so standing for this long i was in pain,not the first time i have had problems with this store,last time i tried to buy an item,went to the tills,again left over half an hour,yet two guys chatting at the tills for this time,so on both occasions i have left the store angry without any purchases,the sevice in this store is abysmal

Curry's PC customer service is so bad, called service line several times and the told me I had come through the wrong line I had to contact the Irish line, ok but the service line is an Ireland number, I called again and they told me several times that a 🚚 courier will come collect it but they lie, up till today no courier has come, they are waiting for my warranty to expire so they can close the case.
Update I called again and was told I had to take it to the store for repair and no courier was gonna come collect it, meanwhile I have waited 3 weeks for collection.
I took it to store and the store attendant informed me to call customer service to have it exchanged because it cannot be repaired.

My home computer suddenly stopped working which contained a load of work which had been saved only on to my computer. I took the computer into PC World in Enfield, and spoke to Stephen in the repair counter. I was upset at the thought of losing months worth of work. Stephen was sympathetic, helpful and extremely professional. He listen to my story, told me that it would be sent away for at least a week, but there was hope that it would be back within seven days, but prepared me for the worst. He even went to my car to collect the computer. I was kept up to date with texts showing progress. I received a message after six days to say that my computer had been fixed and was ready for collection. Stephen was there when I arrived and again I received the same outstanding service. After explaining what had happened, and me signing the form, he picked up the computer and returned it to my car. Thank you, Stephen, for your exemplary care and support.

A decent experience where you get to see the product in person when purchasing.

sales staff can be a bit pushy but it is nice to walk into store and be able to view what you are about to purchase