Currys PC World IE Avis 142

Purchased an American fridge freezer easy process of buying great selection great delivery people very pleased just one thing when buying American fridge freezer it would great to ask people to measure the door the fridge is going through

After posting a not too perfect review that Curry's sent to me following the purchase of a new laptop. I was called by the gentleman who set up my computer called Gordon. On returning to the shop with my computer he explained that everything I had previously been told, was technically correct. However, having been brought up with computers he was technically able to recover photos from my corrupted old laptop, without transferring the virus etc. He was most helpful and understanding and it completely changed my view of the store and I regret my earlier comments. I would always have confidence to recommend them.

I ordered a washing machine online in late 2019. Currys delivered and installed it. Unknown to me it was severely damaged prior to installation. This would have been obvious to the fitters who failed to tell me and prevented my examining the item prior to fitting. Severe damage only came to light when machine moved from under worktop to deal with leak a few days ago. Clearly, it had sustained severe impact damage to the top, and left hand rear corner prior to installation. Machine out of 2 yr warranty. Damage present but not notified to me at time of fitting. Currys only offered half cost of original machine despite it being "beyond economical repair." Reliable Domestic Repair firm unable to source vital part anyway, and further internal damage may come to light. Now a dispute with Consumer Arbitration. If you as a customer encounter a problem with Currys, obtain Legal Advice and never do business with them again.

After my last experience with Currys (trying to return a faulty/dangerous Decent One Max eScooter), I reckoned we're all entitled to a 2nd. chance - so I purchased a Lemotion A1F eScooter. After delivery, I removed it from the box and ran all the functional/safety checks (after propping it up on 2 axle stands). No issues/problems with the battery/motor/speed tests - all good. So I started customising it (numerous high-viz reflective strips etc.). However, it wouldn't lock with the stem folded (a nuisance at best, possible safety issue at worst). It's then I discovered the locking hook had actually broken/snapped (possibly in transit?) & found the broken bit in the box. So I duly reported same and requested a replacement. Result - "It's up to the manufacturer. Besides. we don't carry spare parts but we may consider replacing the entire scooter...". I'd already recycled the box so can't return it! IMHO a simple answer would be to remove the hook from the display model in the local branch & use that as the replacement. Apparently not possible! Once again, Currys have proven to be the Ryanair of Retail - "We're all besties until we get your money". Never again. AVOID THESE CLOWNS!

Disappointed with curry’s dundalk today. Salesman Kiitan was very nice to deal with but I was annoyed that the laptop I could have ordered last night online for 639 was 719 when I got to the store before 10am this morning and there was absolutely no budging on the price when salesman spoke to the manager. I deliberately didn’t order online as I work in a similar industry and believe in going back to your salesperson and giving them the sale and the figures for the store targets. I know how hard salespeople work to keep on target and I was really disappointed that my loyalty was not appreciated as I would have honoured the price if this situation occurred in the store I manage. Had to spend over my budget on laptop and forego buying extras like warranty and a bag. Will shop elsewhere next time.

I ordered a fridge online on 12 Jan 2021 and did not receive it or any communication. So I cancelleded the order and received an email saying that I have a refund and a refund receipt. However, that is all, I still have not received the refund 22 days later. I went to Limerick as the telephone line was not working and they were rude and unhelpful. I said nobody has apologised and they just shrugged their shoulders and said there was nothing they could do. DO NOT BUY FROM CURRYS ONLINE

MUST READ!!
MUST READ!!! I had to update from previous review, They replied to my bad review And told me to contact them which I did.

This is the first bad review I did and later after this you will see the second part !

Where do I even begin really! grab a coffee as this is diabolical. I have given Pc World every chance for it not to get to this point. I would give minus 100 if I could that's how bad PC World is. I'm 38 and I once before had a problem with PC World when I was in my 20s but I thought they surly cant still be bad but omg they are even worse that I could possibly imagine. Hoped they improved!

Anyone reading this I'm not one for complaining and I even work in retail and deal with complaints and situations so I'm fully aware that public can go a bit far but this is too much I have to write on here to warn anyone to NOT buy from pc world ever unless you want endless hassle.

Here is my story! So the build up to xmas 2021 I wanted to buy a brand new HP Omen pc worth £1500 and I went into store to place this order as I wanted it for xmas day as it was a present. I paid £10 delivery for special delivery to get it on xmas eve all ready to wrap up for xmas! while I was working on xmas eve I get a nice message from Pc World saying as requested your delivery date has changed to the 29th!! I was shocked!! called DPD and had argument with them as they said I changed the delivery date!! what idiot would pay £10 for xmas delivery to then change it after xmas when the pc was a xmas present but the low educated person on the phone couldn't understand that.

So off I went to the store to find out what was going on, to find my item was now being sent to me on the 29th and as you could imagine I was fuming as it was a xmas present, ruining my whole xmas. I asked for a refund of my £10 special delivery I never got!! I got told I should be able to get you the £10 refund Should!!! I think not!! like you will refund me that £10. I got no decent apology or anything and the lady even said this happened to her!

After this I waited until the 29th to finally get my pc to open it and see they sent me a complete wrong pc!!!

Next min the computer I did order online changed and it was updated to this pc I got sent so they advertised something online which I paid for and they must of known they didn't have it or had the details wrong so they sent me a different pc. They miss sold me and false advertised.

After this I returned the computer to the shop and again no decent apology and I got refunded the pc money but no compensation when I asked. They said I can get compensation online after saying how disgusting this was.

From there I went back and fourth with online chats and over the phone and giving them chance after chance as I will go to the ombudsman if not fixed. Pc world does not care and this went on so many times I've actually lost count, I've been hung up on and told they can give me £10 compensation!!! £10!!! that's my original special delivery money I paid for. in the end they said they will give me £50 and I just accepted even though I should have more as they were doing my head in.

But!!! this money never arrived even after getting a ref code for it and I'm still waiting after more multiple calls and being told it will arrive in a few days and then a few weeks go by and still nothing!! Then I got hung up on again and I have been so patient and not raised my voice at them once. not my style to do that. so its now Feb the second and I went into the store and asked to speak to the store manager to fix or just give me £50.

No can do they said I have to wait a further week!! to get a reply to an email he has now sent! I doubt I will hear anything.

ADDED TO MY PREVIOUS BAD REVIEW!
Above this is what I left in Google reviews and trust reviews so I will carry on with my on going situation as it’s now madness. So I never heard from anyone after the store manager left a email to important people he told me that will contact me. I had zero contact!!

So I left left bad reviews and I had curry’s, pc world send messages on here to make out they care. I called this number they left and I get through to an automated system where eventually I spoke to a lady and I had to explain my situation for the 10th millionth time.

Thought I would get somewhere and was promised I would get a call on Monday! 3 went past and past the day she said she would call. Never got this call so I called up and again I was promised to be called the next day and booked the day off so I don’t miss. They never called!!

I called again every time I have to repeat my situation and I asked to spk to a manager. I was told I will see if I can find one. 20 mins I was on hold for the same person to tell me “my manager said I’m right” you can’t get a £50 gift cards. I’ve got photo evidence of pc world saying they will pay in my bank. I don’t want a gift card! Plus they broke the law FCA! I’m creating a Facebook page for customers like me to protest outside their shops

Went into store to buy a dishwasher and one I liked was not in stock so man said I could take away one in store and give discount but needed to see another man to see how much. He came back and said can’t give me that one but can give me the older model which looked the same done the same etc but was selling me it for £50 more and it was marked on front. Why would I pay £50 more for one which was a older model and marked. No thanks I’ll go else were.

Bought a laptop on Sunday from curry's St John's retailpark wolverhampton on 21/11/21 was informed that it will be ready for collection on Tuesday 23,/11 and I would get a email to confirm it was at the shop, no email was sent by the 25/11 so I visited the shop to make enquiry. Had a very unpleasant unprofessional and abusive experience with Sale assistant at the till called MOLLY Firstly she said I must have recieve an email asked me to check my spam inbox which was empty.. even then she won't satisfy and asked to view MY PHONE witch was declined. I asked to speak to a manager and a female came over stated that she was one of the managers trying to explain why i was there was hard as MOLLY kept butting in when asked to let her deal with it she ignored the manager who then asked for my email to check her system and said an email was sent out to me that the product was delivered to the store since Tuesday and asked MOLLY to go and get it. I NO FOR AFACT I WILL NOT BE SHOPPING AT CURYS AGAIN AS I felt humiliated because there was people behind me just tried and avoid this very unpleasant person if you go to that shop.

Had to hit one star doesn't even deserve one star !! Ordered a tablet online for my son for his birthday a month in advance thinking there would be no issue , Was given a date for it to be delivered .It still was not delivered a week later. After trying to talk to someone for over a week on the phone and then discovering they had tried to take a second payment number of times only for my bank stopped payment .I was told by the representative who had a I don't give a s##t attitude that what do I expect when I order online that I should have gone to the shop if I wanted the item quick ..eh 4 weeks was to quick !!! Never again will I even order online let alone go into a store !!

I literally don't even know where to start with these CRIMINALS!

I ordered two rather expensive items from them on the 26th of October. Why? Because the website assured me that they were in stock, and I'd have them in 3 to 5 working days. Grand, I thought.

But that wasn't to be. Fast forward to today, exactly a month on from my purchase date, and I have received an email saying that they won't have stock of what I ordered until the 8th of November - 1.5 months after I ordered them!!!

If I hadn't already been promised two previous delivery dates by the "customer service" team (who require a strange amount of personal info other than an order number when making an inquiry with them), I wouldn't feel so bad.

Also, I have now requested a refund on 3 separate occasions, all to no avail. I simply get ignored.

What they are doing constitutes fraud, so I would recommend EVERYONE who is considering buying from them to look elsewhere.

A month later, and I still don't have the products I ordered, or the refund I have requested 3 separate times.

I ordered a cooker for my grandparents as there’s had broken and we got told on the day of delivery (5th September). We had a message the day before saying everything was okay and it was being delivered, the morning of delivery we got a message saying we have no fitters available and the earliest date we can do it is 1st October. I was extremely disappointed as my grandparents can’t make any hot food for themselves until the 1st of October and it was ordered on august the 9th. I wouldn’t recommend curry’s pc world at all to anybody and I will definitely not be using them again !

Bought an American fridge freezer to be delivered Friday afternoon before the even go to the door they were saying it won't fit through (experience must have told them this) so after measuring the door and a bit of head scratching and no offer of a solution they put the fridge in the conservatory one of the guys stood on my wife's ankle (later went to a&e to check it was not broken) then they left, after reading the instructions the first instruction says doors to be removed to fit through doors why wasn't this suggested I think we were last delivery so wanted to get home instead of providing a sevice. Took the doors off but unfortunately when moving the fridge my son dropped his end putting a dint in the fridge enough said wont be getting the rest of my kitchen alliances from them

Ordered online, delivered on time. Spot on. Delivery team of Matt and mate were efficient and very helpful.

Will never buy anything from pc world & curries ever again the customer service department is diabolical every time one spends hours talking to different persons about the same order each one will make a different decision, i ordered a cordless vacuum cleaner that did not do the job it was supposed too they sent a replacement that did not work either i got in touch with them the lady on the phone asked me to choose another brand same price she then suggested a Dyson v7 i agreed that was on July the 26th just gone they collected it the following Monday i did not hear from them with regards to the Dyson got in touch with them yesterday they were going to send replacement by this Sunday then noticed a email was sent to me by curry/pc world at 21.25 with we are sending you the same model was furious phoned them up at 8.15 thy assured me it was a Dyson they were sending out at 12.30 today DPD delivered to me the same model i refused to accept it my wife then phoned them at 12.30 ish today the lady replied you will not get the Dyson as the lady that offered it to me got the price wrong and was 24% more than the model we bought although we offered to pay the difference but they can't as we paid with Paypal any way she spoke to her line manager Adrian who would then phone us at between one to two hours time to sort things out but Adrian did not ring back here we go again phoned up again spoke to another customer service agent who aske if we would like a refund i said yes, will post the outcome when they sort it am guessing it will be rejected, never ever will i buy from them ever again and to think i nearly was going to buy £1000 tv from them.

This company should not be allowed to trade I had a Samsung wach I paid £260 for on may 7 2021 the changer has stopped working I went in to the store and was told it has to be sent back to Samsung and may take 4 to 5 weeks this is not acceptable and I will have no wach for 5 weeks which knowing them it will be 7 weeks I ask for them to replace the charger for me out of a new wach and they refused thy take your money try to get you to spend on a extra warranty which is also not worth the paper it's written on when it all ready has a 12 month then when it goes wrong, pass the buck on the Samsung who don't give a dam and looking at this companys reviews how anyone is still going to there stores I don't know stay well away from this lot of plums they just don't understand customer service bad bad bad company

Absolute terrible service navan
There was 1 girl and she seemed to be only one with any type of knowledge. I wanted to buy a Hoover but they knew nothing about the makes.and didn’t even try to get info for me.

Used there online website and got a hole lot of stress because I ordered a laptop and 4 days later didn’t hear back from them so used there webchat service and was told it was sold out so they said pick another one so I did and then for some reason they cancelled my order and used there webchat service again and they said they don’t no why this happened and ended the chat and I get an email a few seconds later I get an email saying my 2nd order as been cancelled 😡 so this happened 3 times in total and ordered the 4th laptop and was delivered but on the night be for the delivery I get a notification that all 3 laptops was being delivered even tho they said it has been cancelled so rang them up the morning after they said all of them will be cancelled apart from the one that’s coming and then the laptop i paid 10 pounds to be delivered at 12 was 2 hours late and then a second laptop was delivered even tho they said they had cancelled order so i would collect it store next time if i could give them a 0 start I would there webchat service is a joke and there customer service I was going around in circles talking about the situation had to repeat my self 5 times worst severe ever made me sick with stress all I wanted to do is order a laptop

Excellent service, went above and beyond with out a shadow of doubt. So pleased with this company. JO on customer service at the Wolverhampton branch, st John's retail park is a complete asset to the company. Thankyou Jo. All the best Mark. The washer is doing fine!!

I went to curry's pc World in Telford and cannot describe how awful their customer service is. I am a guest experience manager working in a local hotel and I cannot believe that a manager would justify not serving me, who wanted to buy a new television, that "there's no one available to help you " and not even an apology for me waiting for nearly half an hour and walking out without a purchase. They've just lost about £1000.