Currys PC World IE Avis 142

Worst customer service. Left my laptop in for repair over a month ago and they told me they’d send me a voucher for a new one in 72 hours.. it’s been 2 weeks later and I have called them about 10 times trying to figure out what’s going on. Awful!!! Do not shop here.

On par with Al Capone except he probably had more morals customer service = you buy and after that they don’t care

One star is being too kind. Purchased Cooker/Fitting/Delivered but not fitted/Excuse wire problems cooker taken back/Electrician hired no problems at all. Delivered again after many many phone calls. Cooker eventually delivered in such poor condition it had to be sent back. More phone calls/No delivery because of other excuses. Cooker eventually gets put on delivery truck/Delivery driver says he will not deliver due to excuse again. Fitters come and chase it all up, they have to drive to collect it as i was furious. Eventually we get new cooker not in a hundred percent condition but we are so fed up by now...After many phone calls to customer service trying to get our new cooker that we purchased over a month ago, I will never shop here again. It was all a blunder....Days off waiting for them four or five attempts to deliver and 25 days after paying we finally get cooker...I am not satisfied,

One of the worlds worst customer service companies , all sales and no service, and best of luck if something they sells you goes wrong when its still under warranty . If there was a zero on TrustPilot they would be getting it , because 1 is not good enough for them

I had purchsed a large TV from another large retailer, after being messed around for over 3 weeks for deliverywe cancelled the order and ordered off of Currys PC World. Got a text that evening stating delivery and had the tv delivered within 2 days!!! The delivery guys opend the box to confirm all was as it should be and then carefully re boxed it. Amazing service and price too. Highly reccomend.

Had a fridge freezer now returning this trying on the phone 1hour 20 minutes later automated telephone passed from one to another then when I asked rather have my money back now must wait 14 days absolutely shocking buying something money goes directly to them getting it back not the same and the technology we have today shame pc world curry’s

I bought 2 TV's in December 202 from PC World online. One arrived with a broken screen. I have called their 1890 number 6 (yes SIX) times. Told repeatedly that DPD would collect the item and I would be refunded my money. Then they told me that DPD couldn't collect anymore. Then they told me that was wrong and DPD would collect!!!! SO I brought the broken TV to my local PC World and they said they couldn't handle the return? Why not? NOW 3 MONTHS LATER I STILL HAVE A USELESS BROKEN TV AND PC WORLD STILL HAVE MY MONEY

Bad service, just would not use again. Cant get hold of anyone to talk to to complain. Was given a number eventually to complain to, but had to pay £6 charge ? So they charge you to complain. ?

Bought a fridge a month ago and noticed a dent in the door straight away so I rang customer service, they offered me 10% of the price I paid back so I agreed, they said I would receive this in 5-8 working days. It has been 15 working days now so I just rang to query this, waiting an hour to speak to someone then to be transferred to several people that hadn't a clue what they were doing and one hung up on me. I would understand them hanging up if I was rude but to wait an hour to speak to them and they hang up because they dont know what they are doing is disgraceful. Never buy from here again, very un experienced and useless staff

Bought a TV off Currys it broke after 3mth, then it took 3 calls to Samsung and then i had to chase up a repair company...no customer service or repair facility in house!!!!!!!!!!!!

Do not do business with these people! I purchased a product from them in early January, I sent several emails to the customer service department when the product didn't arrive, no response. I then used Facebook to contact them and finally got a response, the product wasn't in stock, which was why it hadn't been delivered. I had to request to cancel the order and was then told I would have wait 2 weeks for the refund. At this stage, pc world has had my money for almost 6 weeks. I will never do business with them again and would advice anyone else thinking about it to avoid them at all costs

Worst company i’ve ever dealt with. Been waiting a whole month for a coffee machine which was a birthday present. I ordered capsules to go with it which arrived 3 weeks later to the recipient without the machine. Zero customer care. I received an email with a €30 discount code to order a new machine. The code did not work. I ordered a new machine all out of my own money as i was desperate to get the machine and i get a message saying my original purchase was on its way to me...i cancel this and assume that was it and my second order would be with me soon. No this was far from the case without any notifications i reached out to the facebook page and they informed me all my orders were cancelled. I reply informing them about how upset i was to hear this and that i want a full refund on all money spent and not to hear from them again. In the meantime i ordered a machine from a different company and thought this mess was all behind me. No far from it i get a notification today saying my second order was on its way. I reached out again and i was told it could not be cancelled as it was too far gone and to just return it when it arrives yet they could not give me any update as to what was the status or when it would arrive or anything. I have ordered 3 coffee machines now and learnt the very hard way but i was so misled by every single person i was in contact with and the worst thing is they do not have a phone contact number this is all just facebook messages back and forth here and there a different person everytime giving you incorrect info... i have been messaging the facebook for 4 weeks straight. This has completely ruined the present they do not want it anymore over how much grief it has caused me. I will never set foot in this store or purchase online from them again and i will make sure everyone around me hears about this too.

Orders on the 30 Dec still no sign of the delivery as a customs charge had to be paid to DPD, which I did still no sign of the item and no word back from them from emails calls , Facebook messenger or twitter

Absolutely shocking. The fact that I ordered a week ago and my order was still pending despite paying for it is unacceptable. Add too that the 45 minute wait to get through to rather disagreeable customer service representatives who cannot give you so much as an estimate as to how long it will take? Furthermore, there’s a possibility that the items would be held for customs!?!? I’m sorry. I requested a refund and will never so much as look at Currys website ever again. I’m appalled. Let’s hope they refund fast as they cash in!

delivery cancel twice in a month, spend hours on the phone going from one answering machine to the text.
The automatic system on the phone advise you to start a live chat on their website but it is only available on the british site and not the irish one that I am using.
The Lack of any feedback after a full week is disappointing to say the less, I just know that my parcelle was return to the UK on the 11th we are the 18 and nobody contacted me exept for the survey to ask how great is the product I never got.

Ordered a new laptop on the 6th Jan 2021. Their website said it was available for both click-and-collect and delivery. I chose delivery for 6 Euros that said I would receive it in 5 to 7 working days (so around the 12th of Jan). Two days after purchase (8th) I received this text message:

"Hi there. We've got a quick update on the order you placed with Currys PC World. Thanks for your patience. We have your order and we're sorry for the delay. Delivery services from the UK to the Republic of Ireland are taking a little longer to reach you, however we plan on having your product with you by the 18th of January".

On the 16th of January I received this:

"Hi, we're sorry it has taken longer than we expected to get your Currys PS World order to you. Your parcel is still with us in the UK and we are working hard on getting this processed. We hope to have your parcel with you by Friday 22nd January 2021 and we apologise for the delay".

They have lied about the availability on their website and have been dishonest about their dependency on the UK and true impact that Brexit has had on their supply chain.

Buy in-store only and only if they have it in-store - avoid online ordering like the plague. I wish I had read these reviews before hand. People are even being asked to stump up more money to cover additional transportation costs that their incompetence and unpreparedness has lead to.

Jan 16th. After 35 minutes waiting I managed to get though to customer service. I asked for an order cancellation and refund. I was told that the order was with their courier (DPD) and they offered to have it returned to their UK depot and for a refund to be issued, and that this would take 14 days - with no other option available I took it (conversation recorded in case of refund issues).

I have rarely encountered corporate dishonesty, inefficiency and incompetence on such a scale.

Jan 20 Update
After requesting an order cancellation and refund during which the customer care person told me the DPD courier had been recalled to return the item to the UK depot, I have today received an email saying "We're delivering your Currys PC World parcel TODAY". Though I doubt this will actually happen, its clear that Currys PC World are absolute clowns.

CCPC (Irish Competition & Consumer Protection Commission): 01 402 5555

We have had a horrendous time with Currys. We thought that a “reputable” company like Currys was THE place to buy our large investment of a computer but how wrong we were. Sure, they took our money fast enough but didn’t deliver on the goods. We phoned several times and put on hold for 30 minutes plus, only to be told our computer hadn’t been ordered, next it hadn’t been dispatched and so on, and so on.
But our last and thankfully final call was made this week and we were fortunate enough to talk to a SUPERB customer support member, Abi. (She’s not allowed to give her surname). She was amazing! She listened patiently to all our concerns and why we were so unhappy, and with honesty and empathy, she handled our situation like a real professional. Abi is the only positive to come out of our hugely negative experience.
We have now received our refund successfully and will be taking our business elsewhere. But we want to thank Abi for restoring our faith, NOT, in Currys but certainly in humanity. You are a great reminder that there are still individuals around who genuinely care about others. So although this review has a 1 star, Abi gets a 5* from us!!!! Thank you from the bottom of our hearts. ☀️

Absolutely the worst customer service I have ever seen. I bought an item at the beginning of December, it was faulty, so I requested a refund. DPD collected the item on December 10 and I have not heard anything since, no one contacted me and no refund was done. They don't reply to emails at all and every call to their customer service ends up the same - advisor tells me that they'll escalate the case and I will be contacted shortly, but nothing happens. Stay away at all costs!

Absolutely horrendous company.

treat staff like slaves and pay them little to nothing. Nothing EVER in stock and half of them don't know what they are even talking about because the management is more focused on selling them insurance they don't even need rather than teaching them about a product.

A dreadful company to deal with, dishonest, incompetent, no ethics or morals and appalling customer service which takes hours to get through to and then you get cut off every time.... I'm still waiting for a refund for a cancelled order (had to be cancelled as items i was told they had in stock, 2 days later turned out they didn't...) and am going to take this matter to the next level very shortly... Avoid at all costs, you have been warned.