Currys PC World IE Avis 

Orders on the 30 Dec still no sign of the delivery as a customs charge had to be paid to DPD, which I did still no sign of the item and no word back from them from emails calls , Facebook messenger or twitter

Absolutely shocking. The fact that I ordered a week ago and my order was still pending despite paying for it is unacceptable. Add too that the 45 minute wait to get through to rather disagreeable customer service representatives who cannot give you so much as an estimate as to how long it will take? Furthermore, there’s a possibility that the items would be held for customs!?!? I’m sorry. I requested a refund and will never so much as look at Currys website ever again. I’m appalled. Let’s hope they refund fast as they cash in!

delivery cancel twice in a month, spend hours on the phone going from one answering machine to the text.
The automatic system on the phone advise you to start a live chat on their website but it is only available on the british site and not the irish one that I am using.
The Lack of any feedback after a full week is disappointing to say the less, I just know that my parcelle was return to the UK on the 11th we are the 18 and nobody contacted me exept for the survey to ask how great is the product I never got.

Ordered a new laptop on the 6th Jan 2021. Their website said it was available for both click-and-collect and delivery. I chose delivery for 6 Euros that said I would receive it in 5 to 7 working days (so around the 12th of Jan). Two days after purchase (8th) I received this text message:

"Hi there. We've got a quick update on the order you placed with Currys PC World. Thanks for your patience. We have your order and we're sorry for the delay. Delivery services from the UK to the Republic of Ireland are taking a little longer to reach you, however we plan on having your product with you by the 18th of January".

On the 16th of January I received this:

"Hi, we're sorry it has taken longer than we expected to get your Currys PS World order to you. Your parcel is still with us in the UK and we are working hard on getting this processed. We hope to have your parcel with you by Friday 22nd January 2021 and we apologise for the delay".

They have lied about the availability on their website and have been dishonest about their dependency on the UK and true impact that Brexit has had on their supply chain.

Buy in-store only and only if they have it in-store - avoid online ordering like the plague. I wish I had read these reviews before hand. People are even being asked to stump up more money to cover additional transportation costs that their incompetence and unpreparedness has lead to.

Jan 16th. After 35 minutes waiting I managed to get though to customer service. I asked for an order cancellation and refund. I was told that the order was with their courier (DPD) and they offered to have it returned to their UK depot and for a refund to be issued, and that this would take 14 days - with no other option available I took it (conversation recorded in case of refund issues).

I have rarely encountered corporate dishonesty, inefficiency and incompetence on such a scale.

Jan 20 Update
After requesting an order cancellation and refund during which the customer care person told me the DPD courier had been recalled to return the item to the UK depot, I have today received an email saying "We're delivering your Currys PC World parcel TODAY". Though I doubt this will actually happen, its clear that Currys PC World are absolute clowns.

CCPC (Irish Competition & Consumer Protection Commission): 01 402 5555

We have had a horrendous time with Currys. We thought that a “reputable” company like Currys was THE place to buy our large investment of a computer but how wrong we were. Sure, they took our money fast enough but didn’t deliver on the goods. We phoned several times and put on hold for 30 minutes plus, only to be told our computer hadn’t been ordered, next it hadn’t been dispatched and so on, and so on.
But our last and thankfully final call was made this week and we were fortunate enough to talk to a SUPERB customer support member, Abi. (She’s not allowed to give her surname). She was amazing! She listened patiently to all our concerns and why we were so unhappy, and with honesty and empathy, she handled our situation like a real professional. Abi is the only positive to come out of our hugely negative experience.
We have now received our refund successfully and will be taking our business elsewhere. But we want to thank Abi for restoring our faith, NOT, in Currys but certainly in humanity. You are a great reminder that there are still individuals around who genuinely care about others. So although this review has a 1 star, Abi gets a 5* from us!!!! Thank you from the bottom of our hearts. ☀️

Absolutely the worst customer service I have ever seen. I bought an item at the beginning of December, it was faulty, so I requested a refund. DPD collected the item on December 10 and I have not heard anything since, no one contacted me and no refund was done. They don't reply to emails at all and every call to their customer service ends up the same - advisor tells me that they'll escalate the case and I will be contacted shortly, but nothing happens. Stay away at all costs!

Absolutely horrendous company.

treat staff like slaves and pay them little to nothing. Nothing EVER in stock and half of them don't know what they are even talking about because the management is more focused on selling them insurance they don't even need rather than teaching them about a product.

A dreadful company to deal with, dishonest, incompetent, no ethics or morals and appalling customer service which takes hours to get through to and then you get cut off every time.... I'm still waiting for a refund for a cancelled order (had to be cancelled as items i was told they had in stock, 2 days later turned out they didn't...) and am going to take this matter to the next level very shortly... Avoid at all costs, you have been warned.

Shocking experience. NEVER BUY THE INSURANCE!!!! I dropped a defective printer in and was told I would get a new one in 1-2 weeks. That was Oct 3rd 2020, it it now Dec 18th - no contact, no printer. I, however, have tried repeatedly to contact them. The store in Cork NEVER has answered the phone. The customer service helpline always sounds helpful - even if I have to be on hold for more than 30 minutes each time to talk to someone. But no satisfaction. The helpline promises me the manager of the Cork store will call back within 24 hours - 3 times so far. Never a call. I want a full refund, for the printer, the insurance and the ink I bought for a printer I don't have. ASAP.

I purchased a washing Machine from Currys on line
I changed my mind and my initial order was canceled. I then purchased a different washing machine from Curry's. However, in order to do this, I was instructed to cancel my first order, then pay fom my new one and then my refund would follow. That was on November 26th and I am still waiting. My emails and phone calls have been to no avail and I am now in the process of going to the small claims court. PLEASE DO NOT BUY FROM THIS COMPANY.

Ordered a shark cordless vacuum cleaner online on the 27th Nov. They said it was it was in stock and would be delivered by 3rd Dec. No sign of it. Spent two days trying to contact them. When I did get through I had to wait 30 minutes to speak to someone. They told me it was not in stock and didn't know when they would have. The woman was snooty and abrupt, she could not get me off the line quick enough when I asked for a refund. I would never dealt with them again.

Bought a Kindle. The package came opened and the product box torn.
Spent 50 min in the phone trying to sort my issue. I was told that, firstly they will have to collect the item and then send me a new. However, they were unable to provide me with a date of when I will get the new product. The item was intended to be a Birthday present. Of course, the birthday experience was ruined.

Great experience with pc world this time. Very efficient and delivery drivers, Ciarán and Warren were brilliant. Start to finish a really good service at a great price. Only reason for 4 stars is that they could provide an irish number for enquiries.

I had to have my 6 month old HP laptop collected by Team KnowHow for repair on Tuesday, as the mouse and screen kept freezing. Given the current circumstances I was a little worried about how long the process would take, from my laptop's collection to it's return. However, they were able to collect it the day after my first phone call, and promised I would get it back the following Tuesday! Imagine my surprise when I opened the door this afternoon (Saturday!) to a driver who was brandishing my laptop. 3/4 days earlier than expected!! Such a pleasant surprise!! Thank you Team KnowHow. The only reason you did not get 5 stars is because I did not get the promised text message or email to tell me my laptop was on it's way!!...... Thankful that I'm self isolating otherwise I might not have been in!! LOL!!!

I was buying a few expensive thing for the house...at the TV section, they were really helpful, they knew what I want and provided to me...BUT, upstairs at the washing machine section, the lady did not know a clue about any of those machines, when I asked why is this one €150 more expensive than the one beside it. She started reading brochure, but, both brochures were exactly the same, same spec, diff price, then she said "ah well, this one was built better" OMG

Me and my brother were trying to buy a TV on finance,
At the start we were dealing with a guy called Geldon,
He was very helpful, he went above and beyond to help us out, but when he tried to put finance on my brother it was rejected so I wanted to try it on my name. Geldon suggested us what documents to get and go back so he could try it on my name. We got all the documents we needed and went back to the store about 17:20. Geldon asked the manager if we could go through to put finance on my name as we had all the necessary documents the manger said no it’s to late to put through a finance it takes an hour. Even though when he did it for my brother it took 20 minutes. The manger Colin was so very rude and ignorant, we were very unhappy with him, as a manger he is supposed to give a good example to employees not to treat customer like that.
He said to us come back tomorrow you could do it then he said I need bank statement, when I went today there was a very nice guy called Petter that try to help us out, I showed him the bank statement then he told me that I don’t need bank statement. It’s very clear that manager Colin needs some training on how to deal with customers and get facts right, not to ask customers to go print unnecessary documents!! As customers we were very disappointed with the service that your manager offers and will not be coming back to the store and the reason for that would be your Ignorant manger you have!!

I bought a neff hob on currys.ie website on the 12th of Oct and emailed them the day after as I noticed I had my Eircode down incorrectly. 6 days later and no response to my email. Rang their customer service service over 10 times last week and to actual get to speak to someone takes nearly 10 mins. Ever time I rang I asked them about my order and was assured it was shipped and in its way. I rang again today and asked the agent to check my eircode , they still hadn’t changed it !!! customer service agent I was dealing with was extremely rude told me it wasn’t possible to change the eircode and I would have to cancel the order, which I had already paid for, and set a new one up. Seriously not possible to change an eircode. Curry’s have the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED AND THEY DONT DESERVE TO HAVE A BUSINESS!!! trust pilot can I suggest you allow minus ratings to be allowed

Curry’s need to look at their crap IT System which will allow a customer to create an account and edit their delivery address, but , doesn’t allow the customer to change the delivery address on the ORDER THEY RAISED AND PAID FOR. Customer service told me it was because of GPDR which it totally incorrect...if that was the case then the fact it was MY OWN ACCOUNT SHOULD MEAN I COULD GO INTO MY ACCOUNT AND CHANGE IT MYSELF....I GIVE UP

i was in carrickmines currys shop i took tooster and went cash desk to pay purchase was 49.99 euro. i paid 30.00 euros with one4all card and rest credit card .they told me i cant have after paid system is crashed. i checked one4all card taken money and from my credit card and i said them you take money why then give me some receipt get money back they say cant. they say i wait 3 to 5 working day. they want me call one4all customer care to sort. why they taken money and letting me deal with credit card also.no refund no purchase . years ago i bought television and didnt turn on i brought back they didnt change me i wait 2 months. carrickmines currys is scam horrible staffs and managment. i dont recommend anyone and i will never go that shop again

Went to pc world to fix my lap top ( clean it up and do partition ) . They told me it will take few days and they will ring me . And I asked them to email me the reciede . I went after 3 weeks as I never received email or phone call .
And he said he didn’t do the partition part . He told me he will ring me .
Today I went after nearly 3 months to collect it and there was that really rude guy holding me for 40 min talking in really rude way .And eventually it wasn’t ready .It is really bad service and pully, racist and rude staff and expensive prices . Don’t deal with them .No thanks .

Hi went to currys pc world in liffey Valley dublin today to inquire about a computer that was only on sale on the web and when i say it's on sale it would have cost me about 1050E.The salesman i ask told me that the computer was not available in ireland as i walked away I said thanks for your help.when i got home i went on line to look again.I looked at curry's pc world northern ireland and yes they have them so got in my car back to pc world to speak to the salesman i spoke to earlier to be told that's a different country and we can't help.so curry's pc world in northern ireland is not the same company as dublin and to make it harder i can't even email them in northern ireland.