Peabody New Homes Avis 

908
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

As other reviews have stated before buying a Peabody property you MUST read the reviews on peabody.org.uk as this is the customer service you will suffer if you buy. This page states "Our purpose... Voir plus

Noté 5 sur 5 étoiles

After living in Southmere as a tenant, I decided to check and, if possible, buy a new flat from Peabody. My first appointment was with Mr. Darran Nestel (Sales Manager). He was always kind and suppo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Tivemos uma experiência muito positiva com Alison durante nossa busca por imóveis. Ela foi incrivelmente prestativa, profissional e compassiva durante todo o processo. Durante a visualização, Alison e... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The support given to us by Ilona and the team at Peabody KEW Bridge development throughout the journey from reservation to completion was excellent. Ilona was always gentle and ready to explain when... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Promoteur immobilier
  2. aussi dans
  3. Lotissement

À propos de Peabody New Homes

Écrit par l'entreprise

Peabody New Homes is an award-winning property developer, offering a range of new homes across London & the Home Counties, available through Shared Ownership & Private Sale. What does home mean to you? To us, home is more than just a place to live. It’s a place to connect with loved ones, to dream big and to make your own.

Find your place at peabodynewhomes.co.uk

Peabody New Homes is part of the Peabody Group, responsible for over 109,000 homes and 220,000 residents across London and the Home Counties. We have 25,000 care and support customers.

Our purpose is helping people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work. With significant development, placemaking and regeneration expertise, Peabody provides top-quality affordable homes and invests in communities for the long-term.

Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

908 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(908)

111 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Shocking

Multiple repairs needed which are never completed. Block defects that should fall under new build warranty are repaired at leaseholders expense. Once you are "in" their service is terrible and concern for tenants low. Shared ownership is a trap

6 juin 2025
Avis spontané
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Réponse de Peabody New Homes

Hi, we are sorry to see this review. Can you email us at Enquiries@peabodynewhomes.co.uk with more details so we can best support you?

Noté 5 sur 5 étoiles

Richard Taylor

Richard Taylor, the sales executive, has been helpful and supportive throughout the process

1 juin 2025
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Réponse de Peabody New Homes

Hi Chris, thank you for sharing your feedback. We’re pleased Richard could provide you with a professional and positive experience. We will pass on your feedback.

Noté 2 sur 5 étoiles

Repeated delays with no clear movein timeline

The agent has been pushing hard for me to complete all the paperwork, but unfortunately, the site is still not ready. It seems that Peabody hasn’t been communicating effectively internally, which makes it difficult to get any clear information on when I’ll actually be able to move in.

they set a move-in date and mentioned that if I didn’t move in by then, a fee would be charged. However, they missed that date themselves and have kept postponing it. Despite this, I keep receiving pressure from them to complete everything, while it appears the internal coordination on their end remains unclear.

As a result, I feel like I’ve been left to chase updates from multiple directions, almost like being bounced around with no clear timeline.

30 mai 2025
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Réponse de Peabody New Homes

Hi, we’re really sorry to hear about your experience. So that we can support you directly and understand what development you're referring to, please email us at enquiries@Peabodynewhomes.co.uk with your full name and site you're purchasing from. Thank you.

Noté 5 sur 5 étoiles

Great experience

As a First time buyer this process was far less stressful than I thought it was going to be! Big thanks to Josh and the team for making it such a smooth and quick process.

29 mai 2025
Avis spontané
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Réponse de Peabody New Homes

Hi Olivia, thank you for sharing your feedback. We’re pleased Josh and the team could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Emmerson was my point of contact going…

Emmerson was my point of contact going through the process of the purchase. He made the process far less stressful and daunting and was always available to help through each stage of the process. It was an absoloute pleasure working with him and I would highly recommend him.

29 juin 2024
Avis spontané
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Réponse de Peabody New Homes

Hi Nachum, thank you for sharing your feedback. We’re pleased Emmerson could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Spoke to Shokatali

Spoke to Shokatali, absolutely helpful. Great customer service and always happy to help. Very appreciative of him.

27 mai 2025
Avis spontané
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Réponse de Peabody New Homes

Hi Muhammad, thank you for sharing your feedback. We’re pleased Shokatali could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Excellent experience

Darran has been tremendously helpful and professional throughout the process. The service provided by the team has been truly excellent!! Thank you

10 mai 2025
Avis spontané
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Réponse de Peabody New Homes

Hi Helen, thank you for sharing your feedback. We’re pleased Darran and the team could provide you with a professional and positive experience. We will pass on your feedback.

Noté 4 sur 5 étoiles

Generally really smooth!

Generally had a smooth buying experience, with everything moving quickly (reservation to completion within 3 months). Emerson in particular was really helpful!

My only gripe was that I would have liked more transparency throughout the process, although that mostly falls on my solicitors rather than Peabody.

2 septembre 2024
Avis spontané
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Réponse de Peabody New Homes

Hi Nandhu, thank you for sharing your feedback. We’re pleased Emerson and the team could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Peabody team gave me an opportunity to…

Peabody team gave me an opportunity to have my dream home in Central London. Emerson Souza and Rosie Eldon guided me through it all in an efficient and professional manner, from start to finish. Grateful.

13 septembre 2024
Avis spontané
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Réponse de Peabody New Homes

Hi Rose, thank you for sharing your feedback. We’re pleased Emerson, Rosie and the team could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Ifrah was fantastic from beginning to…

Ifrah was fantastic from beginning to end, we can’t thank her enough. Brilliant.

23 mai 2025
Avis spontané
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Réponse de Peabody New Homes

Hi Alloush, thank you for sharing your feedback. We’re pleased Ifrah could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Peabody's team guided us throughout the…

Peabody's team guided us throughout the whole process as first-time buyers. We love our flat and couldn't have asked for a better place to get our first home! Special thanks to Emerson who was constantly updating us (from the very first viewing until completion) in a professional and friendly way!

22 mai 2025
Avis spontané
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Réponse de Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Emerson and the team could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

fantastic opportunity

as soon as I viewed my flat Peabody were extremely helpful in arranging my moving in and all the help with mortgage agents and other parties involved in the process.

Emerson Souza who showed me the flat was fantastic in enabling everything to go through in a very precise and speedy way without any issues. Peabody have offered a fantastic opportunity to live in such a wonderful place and I am extremely grateful to everyone involved who has made this happen. don't listen to the cynics! this is one of the best experiences I've had

22 mai 2025
Avis spontané
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Réponse de Peabody New Homes

Hi Tim, thank you for sharing your feedback. We’re pleased Emerson and the team could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

The team were extremely friendly and…

The team were extremely friendly and helpful in helping me find my new home!

21 mars 2025
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Réponse de Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Excellent Support and Smooth Buying Experience

I was very fortunate to have Emerson and Rosie assist me with my purchase. Both were really helpful every step of the way and always took the time to explain things which was particularly great as I was a first time buyer. In addition to this, and maybe even more importantly, they were both so nice and friendly to talk to! I am really happy with the purchase process and Rosie, Emerson and the Peabody team played a massive part in that (also shout out to Deken from the sales team and Neerja who did my induction who were also very helpful). Thank you!

7 avril 2025
Avis spontané
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Réponse de Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Great Experience

I had a really great experience with the Peabody team. They were attentive, helpful and always willing to help me even with items that may have been out of their scope. Josh and Lily in particular we're brilliant at this!

4 avril 2025
Avis spontané
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Réponse de Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Josh and Lily could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Great experience

As a first time buyer I was lucky enough to have Tracey guide me through reserving the property to completion and was an excellent support through out and a wonderfully fun and bubbly to deal with!
Peabody is very lucky to have her. My experience was very professional and I am very thankful.

2 avril 2025
Avis spontané
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Réponse de Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Tracey could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

From reservation to completion within 2…

From reservation to completion within 2 months tells you everything you need to know about the level of service offered, a very smooth purchase experience. Special thanks to Rosie and Emerson who were always on hand to assist with any queries and constantly pushing the purchase forward with all parties behind the scenes. They made the whole process feel easy, exceptional service all around.

28 mars 2025
Avis spontané
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Réponse de Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Rosie and Emerson could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

My experience is very good they talk us very nicely.

My experience is very good they help me alot specially one of your agents(Abraham) he is very soft spooken and he help alot.

18 mars 2025
Avis spontané
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Réponse de Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Abraham could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Great experience for a first time buyer

I have just completed the purchase of my new flat and couldn't be happier! Tracey's perseverance and commitment in guiding me through the process was incredible and Peabody are lucky to have her! Overall was a great experience as a first time buyer.

7 mars 2025
Avis spontané
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Réponse de Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased Tracey could provide you with a professional and positive experience. We will pass on your feedback.

Noté 5 sur 5 étoiles

Thank you!!

Tracey, Rosie, Rotimi, thank you so much! You've made the process of owning a property (a first time property and one so special at MacFarlane Place) something I can and will never forget. You will have had to juggle a lot and so I thank you that despite that, you've made a dream possible.

14 mars 2025
Avis spontané
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Réponse de Peabody New Homes

Hi, thank you for sharing your feedback. We’re pleased the team could provide you with a professional and positive experience. We will pass on your feedback.

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