Peabody New Homes Avis 

Despite long delays with the Oval village development that was largely outside Peabody's control; the sales team (Tracey & Lawrence) has been helpful, transparent, and prompt with their communication. Tracey has been particularly kind (e.g. getting to know me personally), responsive with email and phone calls, and accommodating to my various needs and requests (e.g. taking measurements prior to completion, viewing requests). The Oval development is located in a great location and has a high quality finish - overall very pleased with this purchase.

I had a phone call with Shokatali, who was extremely polite informative pleasant. He reassured me that if I needed any assistance in completing my application his colleague would be able to assist.

For me and my girlfriend, it was the first time we approached the idea of buying our first home and although we did not manage to complete the purchase, the experience was unbelievable. Tracey helped us so much, made us feel really important with professionalism and helpfulness. Thank you so much and highly recommended!

I had the pleasure of speaking to Shoks today.
He was a great help after I had been given the incorrect information before.
Shoks was very professional and rectified the previous mistake by a colleague.

Ibrahim A went above and beyond to help me with my query. Very professional and great customer service.

Lily Day has been amazingly helpful with the whole sales process so far. Answering many questions and helping me try to achieve my goals. I’m still in the process but everything has been made easier because of her.

We are looking to buy a Shared Ownership flat for a long time!
Lily was so kind and super helpful in the last few weeks!
Always there when we needed!
Also another staff were very helpful on the phone too.

Ibrahim was amazing and supportive!!

We met very good Sales Executive, Joshua, he was responsible, and helped us speed up the home-buying process.

If you want to witness the slow, painful erosion of trust in housing providers – Peabody is a masterclass.

From broken gates left unrepaired for months, to ignored emails and Kafkaesque processes, they have managed to turn simple repairs into epic sagas. Promises are made, and then quickly forgotten. Timelines stretch endlessly. Accountability is something that always seems to fall just outside of their remit.

It is not just inefficiency – it is indifference. When safety concerns are raised, or when residents spend hours chasing what should be basic service, the silence from Peabody is louder than any official statement.

The irony? They still find time to post inspirational slogans on social media – while residents are dealing with broken infrastructure, unexplained service charges, and chronic mismanagement.

Living in a Peabody property means learning the art of the complaint, perfecting your Housing Ombudsman references, and adjusting your expectations so low they no longer register.

There are good people working there, no doubt. But the system is broken – and Peabody seems unable, or unwilling, to fix it.

One star – only because zero is not an option.

We love Richard. This review is just for Richard, as we've all heard and read the stories and reviews about Peabody themselves in the years to come.
Polite and charismatic, Richard made us feel like we were an important part of the process whilst clearly communicating the rules and boundaries as well.

Peabody masters not responding to emails and when complaints are done they decide that it is not a complaint!
So if you haven't got a degree in law, the best thing for your mental and physical wellbeing is to stay well away from Peabody!
I sent a complaint on July 3rd regarding a response that was promise to me in May and Peabody and I am still waiting.

During the process of buying the property, communication was decent and they seemed on top of things. However, since I moved in, it's been a completely different story. They no longer reply to emails or calls, they're constantly "out of office," and agents keep getting shifted between departments—making it nearly impossible to get any clear answers or continuity. It feels like they disappeared the moment the sale was complete. Extremely frustrating and unprofessional. I wouldn’t recommend them based on the post-sale experience.

Was a bit difficult to get in touch with sales department after reservation fee was paid. Continuous follow-up was need.

I would like to thank Joshua Taylor at Peabody for his assistance with the process of buying a property at New Mansions Square. He was extremely attentive and always available (even beyond normal working hours) to assist with all my questions on the process. Truly grateful for your help, Josh!

Amber has been professional and encouraging with quick responses to questions/queries throughout the process. Keeping us updated and informed in a timely manner.

The shared ownership show home at The Aviary in Oxford looked amazing, we can’t wait to move in to the home offered to us.

I have just started Share to Buy Journey without any knowledge. After getting some information, Now I have applied some properties with Peabody Oxford . Last weekend We visited site for viewing and I chosen some properties for reservation . I am waiting now, fingers crossed .. We were extremely happy with the service provided by Alison. She contacted with us at starting point and She was very responsive to all our queries and kept us informed at every stage...

Everyone I have come into contact with at Peabody has been very attentive and helpful in giving me all of the information I need and answering my questions.

Thanks to Richard Taylor for organising a trip on site to view my plot while the building is still under construction - I’m sure it wasn’t easy to coordinate but I feel so much more secure about my decisions now I’ve seen my flat and looking forward to moving in even more :)

Tivemos uma experiência muito positiva com Alison durante nossa busca por imóveis. Ela foi incrivelmente prestativa, profissional e compassiva durante todo o processo. Durante a visualização, Alison explicou claramente todos os detalhes sobre a propriedade e respondeu a todas as nossas perguntas minuciosamente.

Alison showed us around a show room and discussed the potential to buy a share of a plot recently, and I can’t recommend her highly enough! From start to finish, the service was exceptional. She was professional, friendly, and went above and beyond to help us find our dream home.

What really stood out was her deep knowledge of the market and their dedication to making sure every step of the process was smooth and stress-free. She is always available to answer any questions and provided honest, valuable advice.

I never felt rushed or pressured—just supported and informed at every stage.

Truly a 5-star experience!