Hannah was brilliant! She was incredibly helpful in securing the stock we needed, and her communication was excellent throughout. She kept us updated, liaised with the brand, and ensured everything wo... Voir plus
L'entreprise a répondu
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Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Voir plus
L'entreprise a répondu
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Voir plus
L'entreprise a répondu
We love Pencarrie. They have been our main supplier for 7+ years now and always look after us. Customer service is excellent, deliveries are on time and correctly packed.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Coordonnées de contact
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Royaume-Uni
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Excellent
135 avis
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A répondu à 100 % de ses avis négatifs
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Customer Services helpful
Sarah in Customer Services was extremely helpful with any issues, prompt and friendly. Thank you.
15 septembre 2025
Réponse de PenCarrie
Thank you so much for your review, Claire.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
1 quick messenger txt
1 quick messenger txt, and the extra item I needed was added to an order. Very smooth thank you
15 septembre 2025
Réponse de PenCarrie
Thank you so much for your review, Michelle
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
I had an excellent experience
We at Sew & Sew Embroidery had an excellent experience with this company. The customer service representative, Sarah, demonstrated outstanding professionalism from beginning to end. She communicated clearly, was attentive to my needs, and ensured I was fully informed throughout the process. I was highly satisfied with the service and would not hesitate to return. I would highly recommend this business to others
5 septembre 2025
Réponse de PenCarrie
Thank you so much for your review, Steve
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Sarah was a pleasure to deal with and…
Sarah was a pleasure to deal with and very helpful. Great service and a great attitude.
5 septembre 2025
Réponse de PenCarrie
Thank you so much for your review, James
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Perfect customer service
Kieran was fantastic! was so nice and helpful on the phone, sorted everything out in a matter of minutes! Our problem wasn't due the company's error it was down to a courier's error but he still went above and beyond to get everything sorted for me and my customer.
27 août 2025
Réponse de PenCarrie
Thank you so much for your review, Nicola
It's great to read you're happy with our support, along with your recent interactions with Kieran. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Just very helpful and polite as always
Just very helpful and polite as always.
Also a very easy no hassle company to use
21 août 2025
Réponse de PenCarrie
Thank you so much for your review, Gary
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Always very helpful
Always very helpful. very nice people, all of them at pencarrie do a great job.
21 août 2025
Réponse de PenCarrie
Thank you so much for your review, Misty
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Alex was very helpful
21 août 2025
Réponse de PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Olivia dealt with the issue promptly
Olivia dealt with the issue promptly, organised the delivery of the missing item and was professional and courteous throughout
14 août 2025
Réponse de PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Olivia. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Shelley and Sarah are amazing and…
Shelley and Sarah are amazing and always so patient and helpful
14 août 2025
Réponse de PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Shelley and Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
great service from start to finish
Shelley was more than helpful with helping me with the choice of garments. and a pleasure to talk to. Sophie Martin is always at hand to help. your team are a pleasure to work with.
12 août 2025
Réponse de PenCarrie
Thank you so much for your review Joe.
It's great to read your happy with our support, along with your recent interactions with Shelley and Sophie. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Réponse de PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Thank you Nicola and team
Thank you Nicola and team, your products and customer service are brilliant.
11 août 2025
Réponse de PenCarrie
Thank you so much for your review Chloe.
It's great to read your happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Amazing service from PenCarrie
Amazing service from PenCarrie, nothing is ever too much for them! Special mention to Shelley, she went above and beyond to help me!
10 août 2025
Réponse de PenCarrie
Thank you so much for your review Cassie.
It's great to read your happy with our support, along with your recent interactions with Shelley. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Réponse de PenCarrie
Thank you so much for your review Alison.
It's great to read your happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Very efficient service by Heidi
Very efficient service by Heidi, enquiry dealt with promptly.
6 août 2025
Réponse de PenCarrie
Thank you so much for your review John.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Always friendly and helpful service
4 août 2025
Réponse de PenCarrie
Thank you so much for your review Louise.
It's great to read your happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Tricky enquiry
Had a tricky brand colour match for a garment and Heidi was great with suggestions and took the time to find the best option (despite being very late on a Friday afternoon) ....great service and another example of why Pencarrie are by far the best in their sector!!
1 août 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review Craig.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Réponse de PenCarrie
Thank you so much for your review Kim.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
PenCarrie just get it right
We've used PenCarrie for years now and they’ve always been one of our most reliable suppliers. Orders are nearly always spot-on, and when there’s ever a rare hiccup, their customer service team sorts it quickly and professionally.
What really stands out is how easy they are to deal with — everyone I’ve spoken to on the phone or over email has been helpful, friendly, and genuinely understands our needs. Their stock levels are usually solid, deliveries are quick, and the website’s simple to navigate.
Running a busy embroidery and uniform business, it makes a huge difference having a supplier you can count on. PenCarrie just get it right.
Highly recommended.
24 juillet 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with our Customer Support team, we pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
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