PenCarrie Avis 

Brilliant customer service from Olesya and brilliant delivery times we have nothing to complain about!

Hannah was brilliant! She was incredibly helpful in securing the stock we needed, and her communication was excellent throughout. She kept us updated, liaised with the brand, and ensured everything would be on track so we would be able to meet our delivery deadlines. Outstanding customer service—thank you, Hannah!

We love Pencarrie. They have been our main supplier for 7+ years now and always look after us. Customer service is excellent, deliveries are on time and correctly packed.

Nikisha's customer service was great on the phone and with all my experience on Pencarrie the wait times for a phone call are always fantastic. Big shoutout.

Sarah was brilliant. Said she would return a call and did just as she said and was so helpful. If I could give more stars I would.

Sarah and Olivia went above and beyond to resolve an urgent stock and delivery issue. They kept me updated regularly and didn’t stop until we got a positive outcome. I wish every customer service team was like this.
Lea at The Hay Festival

Pencarrie continue to prove why they’re one of the best suppliers we work with. The products are solid, the ordering system is straightforward, but what genuinely sets them apart is the people behind the scenes.

We recently had to sort a returns issue and Sarah from Customer Returns was absolutely brilliant. Friendly, funny, professional, and genuinely helpful from start to finish. The sort of person who turns what could be a frustrating admin job into an enjoyable conversation.

There was plenty of laughter along the way, including me confidently getting “navy” wrong and creating what is now officially known as the “donkey 🫏 incident”… but Sarah handled everything with patience, humour and professionalism.

In business, especially in print and clothing production, mistakes and adjustments happen. What matters is how companies respond, and Pencarrie consistently respond with positivity, common sense and real human customer service. It never feels robotic or scripted. Their team actually care, and that makes a massive difference.

Special thanks to Sarah for being an absolute star ⭐
A real credit to the company and genuinely one of the reasons we enjoy doing business with Pencarrie.

Emma & Jay
Tuesday☀️Sunshine DepARTment

Great customer service. Elaine was amazing explaining everything to me as it can all feel overwhelming. Super friendly very professional and couldn’t recommend enough.

The customer support team at Pencarrie are always very helpful when I call for returns and issues with delivery. Nothing is too much trouble and the question is always resolved very swiftly and effectively. The team always give their name so you know who you are speaking to, which makes it much more personal service.

From start to finish, Sarah has been extremely professional, from clarifying every order to organising a bulk order of 120 cartons in a single day. I couldn’t recommend Pencarrie highly enough.

The entire office team is not only friendly but also consistently helpful, and our on the road representative, Ellis, always goes above and beyond to help us achieve exactly what we need.

Thank you to the whole team for being such a reliable and supportive supplier for our merchandise.

Amazing company, been with them for years and have consistently high, professional friendly service! Sarah was amazing on my last call, a real credit to the company! From Jellybops Ltd

Hannah the Customer Support Advisor was awesome. her energy, personality and competence was exceptional. She answered all the questions I had and supported me in resolving my query. I couldn't ask for anything more. Give her a raise!

Sarah was amazing. She was incredibly helpful and took the time to forward over the size charts I needed for an issue I was dealing with, and even guided me on how best to respond to my customer.

Her approach was professional, friendly and genuinely supportive throughout. It made such a difference, especially as customer service experiences can often feel quite stressful. If all customer service was like Sarah’s, things would run much more smoothly in life!

Absolutely a 5-star !

Thank you Olivia for a fast response and solving the issue I had

Sarah was so lovely and so helpful, thank you so much

Speed of response was incredible.

I had an old account and had to set up a new one, whilst needing to place an urgent order. They got me set up in just a few minutes. Super responsive and helpful on both the phone and email. Very impressed with their customer service.

My call with Hannah at PenCarrie this morning was just brilliant. She was so happy and cheerful that she made me smile too and really made my day. She was quick and efficient in dealing with my return and I really cannot fault the service I received today.
Top marks Hannah - thank you!

A great Team!
Natasha is a great member of the team. Friendly and so helpful!

Wonderful customer service and overall five stars! Thank you.

Sarah Horton consistently provides outstanding support and is always a genuine pleasure to deal with.

I really hope my next call is with Sarah!

5***** isnt enought!!!