Hannah was brilliant! She was incredibly helpful in securing the stock we needed, and her communication was excellent throughout. She kept us updated, liaised with the brand, and ensured everything wo... Voir plus
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Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Voir plus
L'entreprise a répondu
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Voir plus
L'entreprise a répondu
We love Pencarrie. They have been our main supplier for 7+ years now and always look after us. Customer service is excellent, deliveries are on time and correctly packed.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Coordonnées de contact
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Royaume-Uni
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Excellent
135 avis
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Excellent Customer Service from Pencarrie
I’ve always enjoyed working with Pencarrie, and a recent experience with DPD has reminded me why. Their customer service is genuinely excellent. Despite ongoing issues with DPD, the team at Pencarrie went above and beyond to help resolve the situation.
A special thank you to Shelley, and the customer team who took my concerns seriously and escalated everything quickly, and to Kieran, who personally stepped in to ensure my order was rekeyed, collected overnight, and sent via an alternative courier so it could reach me as soon as possible. Their communication was clear, proactive, and incredibly professional throughout.
While the delivery problems were outside of their control, Pencarrie did everything they could to put things right, and I truly appreciate the effort and care they put into resolving the issue.
Highly recommended - excellent products, but more importantly, exceptional people.
20 novembre 2025
Réponse de PenCarrie
Thank you so much for your review, Emily
It's great to read you're happy with our support, along with your recent interactions with our Customer Support team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Sarah has helped me on numerous…
Sarah has helped me on numerous occasions, absolutely wonderful customer service!!!
20 novembre 2025
Réponse de PenCarrie
Thank you so much for your review, Cade
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Pencarrie i would like to thank you all…
Pencarrie i would like to thank you all for being so patient and helpful in everything we ask.
40 years of being in this business we have seen some changes and some we don't like.
Patience is a vertue and you all have it.
Not like some other suppliers !
Love placing our orders with you as nothing is to much for you guys.
20 novembre 2025
Réponse de PenCarrie
Thank you so much for your review, Wendy
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Olesya - thank you for all your support
I have in the last few days spoken and seeked assistance from your internal sales team, with Olesya.
She has been remarkable and was able to assist in a very professional manner and carried out in assisting in a very exemplary way.
She has been wonderful and a joy to work with
Good luck and look forward to working with Olesya
20 novembre 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review, Harry
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Sarah is amazing and goes above and…
Sarah is amazing and goes above and beyond helping us everytime. She is so friendly and very knowledgeable. Sarah is a credit to Pencarrie and gets things done immediately! :)
20 novembre 2025
Réponse de PenCarrie
Thank you so much for your review, Louise
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
we as a company are blessed to have found PenCarrie
I can honestly say as a business owner, moving over from our previous supplier to PenCarrie was by far one of the best decisions myself and my wife have made this year for our little independent business.
They consistently go above and beyond for us as a business, their customer service team are a credit to the company consistently far exceed my expectations. I called only yesterday to speak to Sophie whom contacted us via email shortly after we attended PenCarries most recent branding event. I would remised if I did not say was for me and my wife was a highlight of the year we were kindly invited to by another of their representatives Olesya Isupova.
It genuinely felt that Sophie did everything that she could to help me and as usual solved it quickly.
the entire team deserves nothing but accolade they are a pleasure to work with and they will continue to have Camerons Crafts as a customer indefinitely.
12 novembre 2025
Réponse de PenCarrie
Thank you so much for your review, Robert
It's great to read you're happy with our support, along with your recent interactions with members of our Internal Sales team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Réponse de PenCarrie
Thank you so much for your review, Ebony
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
fantastic company who go above and beyond for their customers
Always an incredible company to deal with. The products are superbly priced, the quality is fantastic and the customer service is 2nd to none!
Definitely my favourite supplier and I wouldn't hesitate to recommend them to anyone!
7 novembre 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review, Naomi
It's great to read you're happy with our support, along with your recent interactions with our team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer care team is outstanding
I’ve always had a great experience with PenCarrie. Their customer care team is outstanding — friendly, polite, and always happy to help. Every time I’ve had a query, they’ve gone out of their way to make sure it’s resolved quickly and efficiently. The staff are a pleasure to deal with on the phone, always courteous and professional. It’s clear they genuinely care about their customers and take pride in providing excellent service. I wouldn’t hesitate to recommend PenCarrie for their reliability and the consistently positive experience they deliver.
7 novembre 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with our team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
First class service!
Called for help with back orders, spoke to Sarah she was so helpful on the call and has also made our life easier in the future, by taking care of these for us. Other colleagues have also spoken to Sarah in the past and found she has gone above and beyond to help with any problems. Thank you
4 novembre 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
very professional & friendly service at…
very professional & friendly service at all times
3 novembre 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Julie. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great customer service
When i forgot to add an item to my order I call straight away to try and add it onto my order and I spoke to Sarah who was very polite and helped me do what I needed and explain everything
31 octobre 2025
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent Customer Service
Excellent understanding of a problem from a customers viewpoint.
Swift action by Kieran solved the problem in a very fair manner
28 octobre 2025
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Kieran. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
All the team at pencarrie are absolute…
All the team at pencarrie are absolute heroes! I can’t fault them one bit, they’re all so friendly, helpful and know their products! Thank you for always looking after us and for going above and beyond with any request or enquiry we have!
21 octobre 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review, Rach
It's great to read you're happy with our support, along with your recent interactions with members of our Customer Support team. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Nicola
The Customer Service Assistant, Nicola, had solved my issue, and she responded promptly. She is a very helpful person.
17 octobre 2025
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
10/10 PenCarrie *****Star Service
PenCarrie have the best customer service, great price point and stock, our favourite thing about them is being able to reserve stock.
They will always be our number 1 supplier.
2 octobre 2025
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Julie. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
These guys are next level
These guys are next level!
Always so helpful and so nice on the phone. They know what I need and are on the job even before I had to go through explaining everything. I ordered last night at 7pm id say....just had a notification saying itll be here today! Wasn't expecting that at all as I was sure it was way past the deadline! So so impressed!!
25 septembre 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review.
We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great Service as always
Working with Pencarrie is always easy. With such a huge selection of products on offer, there are occasions when I need a little support to find exactly what I’m looking for. Today, I called and spoke with Sarah. I explained that I was struggling to locate a specific product, and within seconds, she found exactly what I needed, helping me secure a large sale.
But she didn’t stop there. Sarah then explained how she found it so quickly on the website, so next time I need to search for something specific, I can locate the information easily myself.
As always, thank you to Sarah and the entire Pencarrie team, you’re always there and a great support!
24 septembre 2025
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Réponse de PenCarrie
Thank you so much for your review, Ruth
It's great to read you're happy with our support, we pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Amazing service from PenCarrie's Hannah
Amazing service from PenCarrie. Hannah was so helpful and such a friendly person to speak to over the phone. She sorted out my issue in five minutes or less and I can't stress how helpful and cheerful she was.
18 septembre 2025
Avis spontané
Réponse de PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
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