Always answered my emails with questions I had. Kept me updated when the furniture was due for delivery . The furniture itself was just what I expected, lovely quality and solid.
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Lisez les avis des autres
Kitchen table and corner bench received from Pendle furniture village. We paid for delivery and assembley which they was able to arrange at a time around our commitments. They assembled and took pa... Voir plus
L'entreprise a répondu
Online customer service was excellent. I rang to enquire about a dinning table. The staff were very helpful, approachable and efficient. They sent me video of the item and answered a lot of my que... Voir plus
L'entreprise a répondu
Great quality sofa, good value came earlier than expected. Disappointed with communications, was rang at 7.30 the night before to say it was being delivered the next day. The delivery company droppe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to the Pendle Village Furniture Online Shop. Since 1997, we’ve grown from strength to strength and are thrilled to announce the launch of our E-commerce platform, extending our reach to customers across the UK. Our Online Shop brings you a carefully curated catalog of selected products, accompanied by an exemplary customer service team. Our online collection features our favourite sofa and furniture brands for every room, all available at competitive prices and complemented by exclusive online deals. Our diverse range spans Bedroom Furniture, including Wardrobes, Beds, Mattresses, Bedside Tables, and Drawer Chests, to Living Room Furniture like Dining Tables, Sofas (Leather or Fabric), Coffee Tables, Console Tables, Sideboards, and Display Cabinets in modern or classic materials, such as, marble, ceramic, or wood. With a paramount focus on providing exceptional customer care, we prioritise delivering on promises and surpassing customer expectations.
Coordonnées de contact
Hollin Bank, Brierfield, BB9 5NG, Nelson, Royaume-Uni
- 01282442426
- hello@pendlevillagefurniture.co.uk
- pendlevillagefurniture.co.uk
4,6
Excellent
100 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great feedback on my queries regarding…
Great feedback on my queries regarding availability and delivery arrangements for my rug purchase. Company delayed delivery to suit me as requested and rug was received in perfect condition. Very pleased there are still businesses that listen to customers.
3 décembre 2024
Réponse de Pendlevillagefurniture
Dear Kim,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had such a positive experience with us and that we could accommodate your delivery needs.
It’s always our goal to listen to our customers and ensure a smooth and satisfying experience, so it’s fantastic to know we met your expectations. We’re thrilled that your rug arrived in perfect condition and that you’re happy with your purchase.
Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
Katy
Outstanding customer service
Outstanding customer service, delivery and quality furniture.
28 novembre 2024
Réponse de Pendlevillagefurniture
Dear Nisha,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our customer service, delivery, and the quality of our furniture.
Your kind words mean the world to us, and we’re so glad we could meet your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you for choosing us, and we hope you enjoy your furniture for many years to come!
Best regards,
Katy
PENDLE VILLAGE FURNITURE - RECOMMENDED
Pendlevillage went out of their way to deliver a new table in time for some 'long-weekend' visitors.
We paid a little bit extra to have the table made up and it was WELL WORTH it. Took them about 1 hour - it would have taken us 1 week.
Special thanks to Katy - very pleasant person!!
24 octobre 2024
Avis spontané
Réponse de Pendlevillagefurniture
Dear Jo,
Thank you so much for your 5-star review and your kind words! We’re thrilled to hear that you’re happy with your new table and that we could help get it delivered in time for your visitors.
Opting for the assembly service definitely sounds like it paid off—our team works hard to make the process quick and stress-free for our customers, so we’re delighted to hear it saved you time and effort.
Katy will be over the moon to hear your praise—we’ll be sure to pass along your special thanks to her! If there’s anything else we can do for you in the future, don’t hesitate to reach out.
Thanks again for recommending Pendle Village Furniture. We hope you and your visitors enjoyed your long weekend!
Best regards,
Jav
A great company to deal with.
At first I was a tad concerned that the Company was a long way away from us here in Norfolk but I should not have been. Contact was great both online and via the telephone. I found all staff helpful and accommodating, In fact they made me feel important to them as a customer. I was reassured by the attitude show to me so made my purchase of a Dining Table set which was priced with delivery and assembly reasonably and comparable with other firms more local to us. A delivery date was given by text message and the items arrived on the day and were put together by two very helpful delivery men. All packaging was removed from site. To be quite honest I could not fault the buying process and would have no issues with using them again should the need arise. Thank you all at Pendle Village Furniture, we just love our table and chairs.
26 novembre 2024
Avis spontané
Réponse de Pendlevillagefurniture
Dear Ken,
Thank you so much for your glowing 5-star review! We’re thrilled to hear about your positive experience and that you’re enjoying your new dining table set.
We understand how important it is to feel confident when ordering from a distance, and we’re so glad our team was able to provide the reassurance and support you needed. It’s wonderful to know that our delivery team made the process seamless by assembling the table and chairs and tidying up afterwards - customer satisfaction is always our top priority!
Your kind words mean a lot to us, and we’re delighted that you feel happy with both the product and the service. If there’s anything else we can assist you with in the future, we’d be more than happy to help.
Thank you again for choosing Pendle Village Furniture.
Best regards,
Katy
Great value and excellent customer service
Found this store after searching for a specific dinning room table. Much better value than elsewhere. Good customer service and quick delivery.
8 novembre 2024
Réponse de Pendlevillagefurniture
Dear Garry,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found the dining room table you were looking for with us and that you felt it offered great value compared to other stores.
It’s wonderful to know you were pleased with our customer service and quick delivery – we always aim to make the shopping experience as seamless as possible.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing us, and we hope you enjoy your new dining table!
Best regards,
Katy
Worst chairs l have ever bought not even sit on thr arms colour was expecting blue but turned up teal colour , l want to return it…
Worst chairs l have ever bought no weight can not even sit on thr arms, was expecting blue arm chair received teal colour, l want to return it
18 octobre 2024
Réponse de Pendlevillagefurniture
Thank you for your feedback, and I’m very sorry to hear that the chairs did not meet your expectations. We would have welcomed the opportunity to address your concerns directly before now and help resolve any issues you experienced.
Regarding the colour, if this wasn’t quite what you expected, you were more than welcome to contact us for assistance with a return. Since we hadn’t heard from you prior to this review, we weren’t aware that you were dissatisfied, but we’re here to help.
Please feel free to reach out to our customer service team so we can discuss your options and assist further. We want to make sure you’re satisfied with your purchase, and we’re here to help in any way we can.
Regards
Katy
Would not buy from them again!
Product took longer than the 5-10 days stated on website to deliver. We were not told a delivery date it just turned up, luckily someone was home. The product has multiple plucks and is lumpy. I was told thats how its meant to be and if i want to return its a minimum of £60 charge at my expense.
3 octobre 2024
Réponse de Pendlevillagefurniture
Thank you for sharing your feedback with us, and I’m truly sorry to hear about your dissatisfaction with the experience.
To clarify, the 5-10 days stated on our website refers to working days, and I can confirm that your order was dispatched and delivered within this timeframe. However, I completely understand the frustration caused by not being informed of the delivery date. We use a courier service to deliver our items, and they are responsible for contacting customers ahead of delivery. I will follow up with them to understand why you were not notified, as this is certainly not the standard we expect.
As for the product itself, the pictures you kindly shared showed a few loose threads on the dining bench, which we explained are not considered a fault. This can happen occasionally during manufacturing and does not impact the overall quality or durability of the product. Nevertheless, I understand that this may not have been what you expected, and I regret any inconvenience this has caused.
If there's anything further we can assist with or if you'd like to discuss your concerns in more detail, please don't hesitate to get in touch.
Thank you once again for your feedback, and we appreciate your understanding.
Réponse de Pendlevillagefurniture
Thank you so much for your wonderful review and for shopping at Pendle Village Furniture! We’re thrilled to hear that you’re happy with both your new console table and our service, and that you found it to be excellent value.
Your feedback truly means a lot to us, and we’re grateful for your support. If you ever need anything else, please don’t hesitate to reach out—we’re always here to help!
Best Regards
Katy
A quality product at a very reasonable…
A quality product at a very reasonable price. Communication re delivery was very good and they went out of their way to accommodate me.
19 septembre 2024
Réponse de Pendlevillagefurniture
Thank you so much for your fantastic review! We're delighted to hear that you're pleased with the quality of your Cabinet and found it to be a great value. It's also wonderful to know that our team could accommodate your delivery needs and kept communication clear throughout the process.
Your satisfaction is our top priority, and we truly appreciate your kind words. If you ever need any further assistance, please don’t hesitate to reach out – we’re always here to help!
Thanks again for choosing Pendle Village Furniture, and we hope to serve you again in the future!
Best regards,
Katy
My 5 stars says all.
27 août 2024
Réponse de Pendlevillagefurniture
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us and that you’re happy with your purchase.
Your feedback means the world to us, and we’re grateful for your support.
Thank you again for choosing Pendle Village Furniture.
Ordered a dining table and chairs
Ordered a dining table and chairs, initially 4 week delivery expectation. However, due to a supplier issue this was extended out more than double of what we expected. Katy was in touch promptly, provided exceptional customer service throughout and prioritised the delivery of our table. Once it had arrived, we’re really happy with everything, especially the quality and Katy followed up with us to check that was the case. Would’ve scored 5/5, just the delay being the reason for the 4/5.
17 juillet 2024
Réponse de Pendlevillagefurniture
Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with your new dining table and chairs, and that the quality met your expectations!
We sincerely apologise for the extended delivery time due to the supplier issue. We understand how frustrating this must have been, and we appreciate your patience and understanding throughout the process.
It's wonderful to hear that Katy provided exceptional customer service and ensured your delivery was prioritised. We're proud to have her on our team and will certainly pass along your kind words.
Your feedback is incredibly valuable to us, and we're committed to improving our processes to ensure timely deliveries in the future. Thank you for your honest review and for choosing our products.
I absolutely love the Indus Valley 2…
I absolutely love the Indus Valley 2 door display cabinet, very quirky and exactly what I wanted. I especially wanted to support a small firm. Only disappointment was took over 7 weeks to arrive owing to manufacturing and the delivery company were inflexible with days and didn’t reply to emails. They did answer the 2 times I rang.
17 juillet 2024
Réponse de Pendlevillagefurniture
Thank you for choosing our Indus Valley 2 door display cabinet! We're thrilled to hear that you love its quirky design and that it perfectly fits your expectations. Supporting small businesses like ours means the world to us, and we're grateful for your support.
We sincerely apologise for the delay in delivery and the lack of flexibility and communication from the delivery company. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you. Please rest assured that we are addressing these issues with our manufacturing and delivery partners to prevent such delays and improve our communication.
Your feedback is invaluable to us, and we appreciate your patience and understanding.
Thank you once again for your support and for choosing our products.
Réponse de Pendlevillagefurniture
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you are pleased with your new dining table.
We take pride in providing high-quality furniture and excellent service, and your feedback confirms that we are on the right track.
Thank you again for your kind words and for choosing Pendle Village Furniture. We look forward to serving you again!
Great service
There was a delay with the delivery however I was kept informed the lady who contacted me was lovely. I ordered leather recliner chair was delivered by another nice person. Great price too, love my leather recliner
18 juin 2024
Réponse de Pendlevillagefurniture
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your new leather recliner chair and that you had a positive experience ordering online. Our team takes great pride in providing excellent customer service.
Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts.
Excellent customer service from Katy at…
Excellent customer service from Katy at Pendleton and delivery service was timely and very efficient.
3 mai 2024
Réponse de Pendlevillagefurniture
Thank you for your fantastic review! We're delighted to hear about your positive experience with our service. It's wonderful to know that Katy at Pendle Village Furniture provided you with excellent customer service and that our delivery service met your expectations by being timely and efficient.
Your feedback is greatly appreciated and will be shared with Katy and the entire team.
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