Excellant service and support

People Safe has made a real difference to our team, and everyone feels much safer as a result. We recently had an incident where an alarm was triggered while a team member was out on site. The People Safe team responded immediately and contacted them straight away. Thankfully, it turned out to be an accidental activation, but it was very reassuring to see how quickly and professionally the situation was handled.

Customer services wanted to know a lot of information before agreeing to replace the unit. I understand this needs to be done but while this was taking place, I was without a working device.

Using the Peoplesafe phone app:
Found the information online clear and easy to follow.
The option to watch information videos was helpful.
I was a little nervous about testing the phone app for the first time but this went well.
Once I started to use the app I got more confident.

Peoplesafe Onboarding was a seamless and fluent process. Weekly meetings were planned to discuss any concerns and to give any advice required.
The whole process took only a few weeks from initial meeting to complete Roll out. Tessa Western couldn't have been more helpful and knowledgeable. Would certainly recommend PeopleSafe to others 10/10

Staff were very quick to respond and sort my problem out. I needed a replacement, which arrived at my home address the day after. Instructions around returning the faulty device were clear and easy to follow.

Quick service and response with how to fix.
SIM cards arrived as promised and replaced and all seems to be working again.

Equipment provided promptly as requested. Thank you.

Their efficiency in sending out new people safe devices out quickly and for quickly troubleshooting them

Sarah was very patient and helpful guiding me as to how to find the Serial numbers for multiple devices that were no longer visible and then arranging replacements for faulty ones.

We have received an excellent service when rolling our the 4G ID Badge Holder Alarms.

Fantastic customer service and great service suggestions tailored for our needs. Simon was especially helpful. Highly recommended.

Sam has been incredibly patient and supportive in helping us get our business set up on the Peoplesafe app. Thank you so much for your perseverance, your support has been greatly appreciated!

Really helpful and knowledgeable, talked through what we need and made recommendations for the most suitable product to suit all of our operatives, explaining all the relevant details.

Good communication

Easy to contact, replied quickly, ordered new device, was kept informed when it was due, arrived on time. Could not ask for better.

Great customer service. Prompt communication via email, peoplesafe dispatched to my home for convenience and instructions were clear.

It is great to know what practice is happening in Trust that we could all learn from.
As a reflective practioner, I find helpful.

Kelly and Colin were most helpful and understanding of our circumstances and did so in the absence of James who had provided great assistance and support until he was on leave when Kelly and Colin kindly stepped in. Many thanks to all three of you.