Peppersmith Avis 685

If you buy from their website they will automatically enrol you in a subscription without making this clear and it is impossible to cancel through their platform.
Their practices leave a very bad taste in your mouth. AVOID.

Great chewing gum, fresh and lasts! Sugar free and great tasting!

I’ve been a loyal subscriber for five years, but something about the mints now tastes off. It seems they’ve changed the recipe to include sodium carboxymethylcellulose (which doesn’t sound particularly natural) and perhaps removed some of the original, more wholesome ingredients.

Combined with the fact that their chewing gum is now made with plastic rather than natural gum, I no longer see a reason to stay with this brand. It feels like Peppersmith has lost its way and drifted from the natural values that made their products so special.

I have been using these mints religiously for the last 6 months, having struggled to find good quality xylitol mints in this country. They are delicious & make my teeth feel noticeably cleaner as well as less sensitive. I would highly recommend.

This company seems to deliberately omit a comma in the ingredients. They say 'Xylitol (OATS) gum base,...' making it sound as if xylitol is a gum, and forms the basis of the product, whereas it should read 'Xylitol (OATS), gum base,...' and they could make it a great deal more obvious that the gum base is plastic, especially since they used to advertise their use of natural gum.

I have also recently read that xylitol can increase the capacity for blood to clot (the opposite effect to 'thinning' the blood), increasing the risk of a heart attack or stroke. This may only be relevant if rather high doses are consumed, but I personally will avoid unnaturally concentrated xylitol in future.

"INGREDIENTS
Sweetener: Xylitol (OATS) gum base, Peppermint Oil, Natural Menthol, Natural Mint, Thickener: Gum Arabic, Emulsifier: Lecithin, Stabiliser: Glycerol, Glazing Agent: Carnauba Wax."

Great gum, and then you realise it still contains plastic and no amount of plastic in our mouths is good... microplastics! Plopped these in the bin as I they didn't make it clear that 'gum base' meant plastic gum.

BEWARE
Cannot cancel subscription!

If you think you can cancel at any time as it says, you’re wrong. They don’t let you until you have ordered 3 times through the subscription supposedly. So now I’ll have to wait for these 3 times, waste £70 each time and then I will make it my mission to spread the word about this absolutely appalling service and misleading info.

They will say ‘it’s in our Ts and Cs’ bla bla. I read every time I subscribe to something. It’s a lot of money for me to spend and not to have read them.

So follow my advice and STEER CLEAR from the subscriptions they offer!

If I could give Peppersmith 20 out of 10 for customer service I would. Their products are perfect for anyone who loves mints or gum and is trying to cut some sugar out of their lives in a healthy way.

But my main reason for leaving this review is to give a shout out to Sandra, one of Peppersmith's customer service Smiles team. When a delivery courier they use left a parcel in an unsafe place and it was ruined by rain, I got some of the most empathetic and personal customer service I've ever received, sadly a rarety in today's age.

Sandra got the re-order sent with a different courier straightaway, then even followed up to find out how they'd done, and if everything was okay.

All of Sandra's emails were personal communications, friendly, conversational, listening, empathising, understanding. So unlike the scripted replies you get from many companies who pay lip service to customer service, then expect a glowing review because their bot sent you a message. Best of all, I didn't even get a request from Peppersmith to leave a review or feedback. Which is exactly why I've leaving this glowing review.

If Peppersmith could bottle Sandra and sell her to other companies, they'd make a fortune. :-)

Brilliant mints and gum and lovely customer service, small problem, dealt with and solved very quickly.
Thank you

Packaging, taste, ingredients. I gave a majority of my order to my friends at a bridal shower. They were well received 🌹🙏✨

Very efficient service, product arrived on time too. Lovely flavour of peppermint, I really enjoy these chewing gums. Thank you so much.

Great tasting gum and mints with tooth friendly xylitol, what more would you want!

12 packets of mints delivered in September with a use by date of November. Nobody can possibly consume that amount and they do go stale. Last time the mints were much fresher

It’s lovely to have found a mint that has no nasty chemicals in it or sugar which is perfect for me as I’m diabetic, I always keep a packet in my bag ,so glad I found this product

Very efficient delivery operation of a great product. Can't give them 5 stars because I am a Yorkshire man and don't allow myself to be overemotional.

Delicious mints, delivered quickly

Good product and all the varieties not only taste good, but seem to be beneficial for teeth. Delivered quickly and well packaged.

Excellent product. Value for money. Speedy service.

I can't fault the service, as my order arrived very swiftly.