I absolutely love my reformer! Best investment I could make. Great quality, color, wasn't all that long from order time to receiving it. I ended up getting a full reformer vs a fold up, because of all... Voir plus
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Lisez les avis des autres
From beginning to end my purchase was excellent. I ordered an in - stock reformer which was shipped in about 2 weeks. The date to be shipped was listed on the website upon ordering so i knew there wou... Voir plus
The reformer arrived packaged very well in a crate. Minimal packaging and clean! I was very excited to get it set up, and unfortunately had a negative experience in the out of date booklet and lack o... Voir plus
Within a few days of ordering my reformer, i got a phone call from PersonalHour, telling me they were shipping that day, and within 1-2 days, the shipping company would contact me to set up time and d... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
Coordonnées de contact
6365 old Avery Road, 43016, Dublin, Etats-Unis
- us@personalhour.com
- personalhour.com
4,5
Excellent
195 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Janet 2.0 Review
I love my Pilates machine. I purchased the Janet 2.0 foldable reformer. The instructions to assemble where easy to follow. It did take me two hours, but I like to follow directions to a tee. It glides beautifully with no sound. Every part of the machine is built with quality. I purchased it in the color white and it provides a good aesthetic in my room. My daughter has started to love Pilates now too! I would recommend this company to everyone.
20 janvier 2025
Réponse : PersonalHour Pilates US
Tiffany, this was such a joy to read. We're thrilled you're loving your Janet 2.0 — and even happier to hear it's inspired your daughter too! Thank you for trusting us and for the kind recommendation.
I love My beautiful new reformer!!
I love My beautiful new reformer!!! Well built, easy to assemble, instructions were easily accessible and easy to understand. Customer service was extremely helpful when needed and shipment was explained and delivered on time.
12 avril 2025
Réponse : PersonalHour Pilates US
Thank you for sharing your experience, Lisa. We’re so glad everything from delivery to setup went smoothly and that you're loving your new reformer. Wishing you many great workouts ahead!
Wowed by Customer Service and the Product!
I have been SO excited to receive my new equipment from Personal Hour! It finally arrived last week. Everything is lovely. The most important thing I want to note: CUSTOMER SERVICE from Mark is excellent. There was a little error w my order but Mark actually called me within 30 min of my reaching out and made certain to make it all correct! Amazing —to receive an actual phone call from a super helpful guy! Additionally, we LOVE our new equipment and how smooth and lovely it is. I recommend Personal Hour!
14 avril 2025
Réponse : PersonalHour Pilates US
Thank you so much, Jennifer. Mark was genuinely moved by your words — and we’re all thrilled that your experience felt personal and smooth from start to finish.
WARNING DO NOT MAKE A PURCHASE FROM Ph
This company is a sham! Their employees lie and tell you anything by to keep you on the hook for the $2100 I spent on a machine. I ordered one on January 23 and after 16 weeks no machine and they REFUSE to give back my money. I did a dispute on my Cc and have to wait another 8 weeks for my money. I was promised my machine in 5-6 weeks. I was told it’s here they need to inspect it on February 23.
I have never had such an issue buying anything and they are nasty abusive and have lied time after time and they act like the dictum. You have all been warned. Also the BBB did nothing to help me either so don’t even bother complaining.
How can you not deliver and keep someone’s money as well.?
13 avril 2025
Réponse : PersonalHour Pilates US
Hi Bonnie,
We care deeply about our customers - and just as deeply about the people on our team. While we understand your frustration, this review leaves out critical details and misrepresents what happened.
Your original order was fully customized with a longer lead time. After choosing to cancel, you were refunded. Unfortunately, in the process, our staff was subjected to language and behavior that caused real emotional harm. We take pride in supporting our customers, but we also protect our people.
Despite all this, you placed a second order. That order was canceled, and before we could process a refund, a credit card dispute was opened and as is standard, the funds were then frozen by the payment provider - not held by us. We cannot refund what we do not have.
Once the dispute is resolved, if the funds are returned to us, we will issue a refund minus cancellation and dispute fees, as stated in our policy. We do not - and will never - keep money without delivering even more value in return. Our thousands of happy customers can attest to that.
We stand by our work, our integrity, and our team. And we respectfully draw the line when public claims cross into harm.
We wish you well and hope this clears up the situation for anyone reading.
Easy & painless!
Our machines came timely, easy to setup, and are working great in our studio!
8 septembre 2024
Réponse : PersonalHour Pilates US
Thank you, Linda! We're so glad everything arrived on time and set up smoothly. Wishing you and your studio continued success!
Best experience!
I had such a great experience with Personal hour, specifically Nadia. I had booked a consultation call prior to purchasing an home studio reformer and was so happy I did! She walked me through different reformers so I could decide what I wanted, helped customize certain things and was nice and accommodating. When I had questions about shipping I was given a direct number to call and they walked me through the whole shipping process so I had realistic expectations. I would highly recommend!
14 avril 2025
Réponse : PersonalHour Pilates US
Thank you, Valerie. We're so happy to hear your experience with the team made things easy and clear. It means a lot to know you felt supported every step of the way.
Thanks you for trusting us!
The experience was great and glad I…
The experience was great and glad I purchased my reformer from Personal Hour. The overall timing from order to receipt was about 3 weeks. I will definitely recommend Personal Hour to friends.
14 avril 2025
Réponse : PersonalHour Pilates US
Thank you, Shaneen. We're so glad you had a smooth experience and that your reformer arrived on time. It means a lot to have your recommendation - thank you for choosing us.
Stop harassing me!!!
13 avril 2025
Réponse : PersonalHour Pilates US
Hi Kelly,
We’re sorry for the frustration and understand your reaction. We’ve reviewed what happened and are working to improve our processes. Thank you for your feedback.
Awesome Machine
Delivered on time, and well packaged. The machine is very well made, quiet and smooth. Really impressed!!
4 avril 2025
Réponse : PersonalHour Pilates US
Thank you for the kind words! We're glad the delivery went smoothly and that the machine is living up to expectations. Enjoy every workout!
The friendly compassionate helpful…
The friendly compassionate helpful educational staff along with inspiring showroom with many options for different needs. Personal or professional industry equipment.
14 mars 2025
Réponse : PersonalHour Pilates US
Thank you deeply, Rebecca. Your kind words mean so much to our team. We truly do our best to listen, support, and guide - and knowing it made a difference to you is everything. 💛
Great reformer
Great reformer! I ordered the Janet 2.0 for home use. I am a Pilates Instructor and currently use a different brand in the studio. This reformer has been given me an easy transition. I can do great workouts with everything that it offers. I love that it included the box, jumpboard, and padded footplate! It looks amazing and so smooth. The quality is great. I have been working out on it daily since getting it! Customer service has been awesome as well. They were very responsive and helpful. I highly recommend their reformers!
29 mars 2025
Réponse : PersonalHour Pilates US
Thank you so much, Brittany! We’re especially honored to hear this from a Pilates instructor. It’s wonderful to know the Janet 2.0 made the transition to home smooth and rewarding. Your kind words and recommendation mean a lot to us 💛
The shopping experience this time was not very good
I am not very satisfied with my shopping service. The received goods are all scratched. I contacted customer service and was only willing to compensate me with $50. I couldn't return the item and had to accept this option. I chose a 4-star logistics service, but for the product and your customer service, I can only give it a 1-star rating,
10 septembre 2024
Avis spontané
Réponse : PersonalHour Pilates US
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. We completely understand how frustrating it is to receive a product with damage, and we appreciate you bringing this to our attention.
Since your order, we've made important improvements—we now work with more reliable shipping companies and have additional inventory in stock to quickly replace any items if needed.
We’d be happy to make things right by sending you a new carriage as a replacement. Please reach out to us through our Contact Page here:
👉 https://personalhour.com/pages/contact-personalhour
Our team will assist you promptly.
Your satisfaction means a lot to us, and we’d love the opportunity to turn your experience around.
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