Petals Network Avis 184

I did a search for flower delivery in Napier and Petals kept popping up. I’d never heard of them before but the discount offered, and the types of deliveries met my requirements so I placed an order.
Only after I had placed the order did I check the reviews… and I was regretful, expecting that it was going to be a disaster.
The flowers were delivered on time and were gorgeous.
The fee seemed a bit excessive at first, but it included delivery, so I’m happy with the price too.
No complaints from me and I would definitely use them again.

WORST SERVICE EVER!!!!
Had damaged, old, unwatered awful flowers delivered for $130!!!
The rudest communication from them too, they wouldn’t refund us even tho agreeing the flowers were damaged and then only offered 25% back!!
Absolutely disgusting!!
DO NOT RECOMMEND

Petals Network is an absolute rip off. I purchased these flowers for Mothers Day. They cost $125 with the chocolates. I could have purchased better flowers from Woolworthsfor around $35. Half of them were dead and the others droopy and sparse. Looked nothing like the picture online. The chocolates were only 150grams where I had expected 220 grams that I paid $20 for.
Lesson to everyone, call the florist direct, Never order though an online service like this.

Ridiculously small. I could have bought three big bunches for that price

Petals network is a middle-man network company that practically copies the florist website in your chosen area then takes 20% of your money as fee then sends the rest to the florist company to make up the order with your information. So $100 bouquet of flowers you'll likely receive different flowers with lesser value. Best to call direct to the florists to avoid losing money. Calling the florist direct and they did receive 80% of what I paid to petals and the florist made every effort to deliver the beautiful flowers ahead of time. Appreciate the effort petals sending the invoice through

This operator should not be allowed to continue to operate in New Zealand. A order placed in good faith for a dying mothers last mothers day is cancelled the day before mothers day.

Clearly they over trade to bank the cash and hope their "I'm sorry" and "we will supply something else" will do.

If you can't supply or have doubts, stop taking orders.

I have lodged a formal compliant with the Commerce Commission under the fair trading act. We need these operators banned from New Zealand.

Extremely disappointed with the service offered. I ordered flowers with the NZ branch from the UK. There was no oversight on what was delivered but I was charged for more than double what was expected.

Like others I tried to follow up with Petals Network who were no help at all.

Very poor customer service and very over priced and under delivered.

Ordered a "silk flower" arrangement. Received a rubber flower arrangement in an acrylic water base that is emitting a very sickening organic odor. Very disappointing especially considering the $200 cost.

I used the Australia/New Zealand website and ordered a premium pastel arrangement to be delivered on 10th. The photograph showed muted pastel coloured flowers, understated, tasteful and classy. This is what I wanted for my friend’s 60th birthday.
What she actually received on 3rd (a week early) was a bright display of dark purples, dark pinks and bright yellows, with a yellow box, and a tacky butterfly.
Totally unacceptable, and so very disappointing. Felt awful, my friend must have thought I had forgotten when her birthday was, and the flowers were not at all suitable. It ruined my birthday surprise to her.

Very poor substitute flowers provided due to flowers that were meant to be in the bouquet being out of stock on a Monday. Received an email on the day of delivery saying some flowers would change however all changed. What was delivered was ugly and unattractive would rather have delivered nothing vs what they sent. Do not recommend.

Filled out form on website, paid. Then 2 days later saw refund in my bank account. No explanation. Emailed, was told my order looked like a fraudulent order?

Complete waste of time. Not recommended.

Extremely disappointed with the terrible bouquet received. Total misrepresentation of the product ordered on line and what was actually delivered. Advertising photo showed approx 25 blooms, recipient received 10. And received a "with sympathy" card for a congratulations bouquet. Tried to follow up with Petals Network who were no help at all and used a standard "cut and paste" response to concerns; tried to contact the florist by phone several times and the number appears to be non existent.
Very poor customer service and very over priced and under delivered. =(

Omg the biggest rip of flowers ever $150.00 for small bunch flowers and a cheap teddy bear ..
Flowers all dead this morning i feel so sad for the person I sent them to .. ok so nz petals would not do anything they needed photo. I was so sad/mad I saw the flowers and binned them .. DO NOT buy if this franchise the flowers are disgusting and the price is way way to expensive my lesson learned .. enjoy my 150.00 bucks

I ordered funeral flowers for a farewell in Australia I could not attend. Once paid for Petals Network would not tell me what the final bouquet sent looked like - no photo either - nor would they tell me if my flowers were delivered to the address I'd asked for them to be sent to. Obviously I am not going to harrass a grieving family to see if my flowers got there. I emailed info@Petals but they had nothing more to say.

These flowers were absolutely stunning. Wouldn’t hesitate in ordering again. Thank you soo much.

I bought the flowers and then after reading the reviews here I was worried and skeptical. However, the flowers came in on the date planned and are in good condition. They'd call when they arrived and overall I'd say it was pretty good experience. Only con is no tracking or email saying it was shipped.

Ordered a beautiful bunch of flowers to celebrate the arrival of a new baby. Paid for the most expensive bunch of flowers available in the style I wanted, paid extra to ensure same day delivery ($160 in total). The flowers delivered were pathetic. Small bunch of flowers, all of which were in very poor condition. Four days later and $160 worth of flowers are already dead. It’s an absolute joke. This company clearly has no standards and no integrity. They cannot be trusted to deliver quality, or even average service. I would not recommend. In fact, I would go as far to deter as many people as possible so that others don’t fall victim to being totally ripped off. I contacted customer service and the best they could do was a 25% refund. Considering the additional funds I had to spend at other florist to get the appropriate flowers delivered, 25% refund is a slap in the face. Another company delivered a bunch of flowers for a smaller fee and they were outstanding.

Absolutely disgusting service. No delivery, no notice. Ruined our valentines day.
DO NOT ORDER FROM THEM

The flowers i receive were pathetic. Dont waste your money. 4 stalks of lilies for over $100. I could get better at the corner store up the road for a quarter of the price

These guys are a Rip-Off !!! Wish I could give them Zero Stars !! Ordered flowers from their Wellington store on Feb 13th for Valentine's Day delivery and then received an email at 6pm on 14 Feb that order was cancelled as they were too busy !! Did not get contacted if I wanted the flowers re-delivered next day nor was I offered a credit or voucher to say sorry. Just an arrogant customer service person quoting Consumer Law at me - stay away from this business as while mistakes can happen, these guys clearly don't care and have failed to fix the delivery and have still not refunded my credit card!!