I tried emailing (as previous reviewers have noted the website is awful) to confirm the details registered with my cat. I received no reply. So I phoned, confirmed the details very quickly, but they c... Voir plus
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Absolutely brilliant. Change of address was required and the process was carried out efficiently and speedily. Extremely pleasant lady on the end of the phone. 😃
The lady on the other end of phone made it so easy for me yo find out information I needed and she emailed all details of pet to me She was very helpful and happy and she explained things easy in... Voir plus
L'entreprise a répondu
The website is absolutely dreadful! I am unable to do anything on it. I did ring and spoke to a very friendly and helpful lady who completed the transfer for me (which at £39 was incredibly expensive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Petlog is the largest database in the UK; supporting the reunification of lost and found microchipped pets. Managed, by The Kennel Club, over 13 million pet owners trust us to keep their details safe, and assist in reuniting them with their pet; should they go missing. We have been doing so for over 25 years. A not-for-profit organisation, we defer income to support the database and ensure that we meets our service promise to customers, for the lifetime of the microchipped pet.
Coordonnées de contact
Kennel Club House, Gatehouse Way, HP19 8DB, Aylesbury, Royaume-Uni
- 01296 336579
- petlog.org.uk
4,1
Bien
5 k avis
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Great customer service
The lady (Kay it think) was absolutely lovely, great customer service skills!
10 mars 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
I called to update address details…
I called to update address details which had already been updated!! Spoke to Kay, she was friendly, efficient and handled me with a great sense of humour!!
Many thanks.
5 mars 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Petlog used to be so easy to use
Petlog used to be so easy to use..the new updated version is like we going back in time.not only is it difficult to see your pets they disapear and when you try to add them back it says chip is blocked.after contacting them and them saying we can still see it nothing changes my missing cat is no longer on my account and propally never will be again.i had to manually add my other 5 back . Its gone downhill ,good old saying if it aint broke dont fix it cause now they broke it
4 mars 2026
Avis spontané
Réponse de Petlog
Good morning
I have reviewed the information and can see that you are unable to see your pets as you do not currently have an active Petlog subscription.
Please be assured that your pet including the microchip number and your contact details have been recorded on Petlog – a DEFRA compliant database.
Basic (free – what you have now)
• Your pet is legally registered on a DEFRA-compliant database
• If your pet is found and scanned, your contact details are passed to an authorised professional (vet, warden, rescue) so they can reunite you
• No online access, reminders, or extra support
Petlog Secure (£15 per year)
Everything in Basic plus:
• You can log in online and manage your details yourself
• Manage multiple pets in one account
• Annual reminders to keep details up to date
• UK-based support, available 24/7
• Holiday mode (useful if someone else is caring for your pet temporarily)
• Ability to download a registration certificate
Petlog Reunite (£39 per year)
Everything in Secure plus active “lost pet” help:
• Petlog creates a missing pet poster for you
• Help with social media alerts (including Petlog’s own Facebook page)
• Alerts sent to local vets, wardens, rescues, and police within 20 miles
• You get instant notifications if your pet’s microchip is scanned — including where it happened
Should you choose to upgrade your ‘basic’ account to either Petlog Secure or Petlog Reunite, you can easily do this by clicking on ‘Activate Account’ within the original email sent to you, or contact our customer care team on 01296 336579
Kind regards,
The Petlog Team
Forced to sign up for a premium service I don't want or need.
I recently had to transfer a pet’s microchip details with Petlog after my mother passed away. Although the chip was already registered with them, I was required to pay £39 for a transfer of keepership, which automatically included their Premium Service and a 12-month contract — something I neither wanted nor needed.
As a responsible owner, I had no choice but to update the details, as failing to do so could cause serious issues if my pet were ever lost. However, I don’t think it’s fair to force customers into paying for bundled services just to complete an administrative change.
For comparison, PetTrac advised they charge a £12 flat fee to transfer details, with no subscriptions attached. That feels far more reasonable. (I asked if i could transfer to them instead - obviously i wasn't able to do this without paying the £39 fee first!!)
Taking your pet to the vet for a microchip to be implanted by a professional costs around £15-25 alone so why it costs more to simply change some details on a computer system is absolutely beyond me.
Overall, the fee seems excessive and the lack of a basic, lower-cost option is disappointing.
I response to Petlogs 'cops and paste' reply: unfortunately you are not encouraging people to keep their pets details up to date by forcing them to pay a high fee subscription service (also you offer a lower fee subscription service at £15 per year - why is this not an option for transfer of ownership??)
Instead you are putting people off changing their details. Meaning there's a good chance people won't do it either out of principle or due to lack of funds and if their pet goes missing then they will not have a way to be contacted. Really poor service. Also pet trac offer a one off fee of £17 to allow you to make as many changes for life. I think I will me moving my cat over to them but still not happy about the money I have already had to pay
4 mars 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify our approach.
Petlog has moved away from a one-off “set and forget” model because, too often, keeper details are not kept up to date. This is one of the primary reasons lost pets are not successfully reunited with their owners. Our current approach is designed to encourage active engagement from keepers, helping ensure contact details remain accurate when they matter most.
Our services now operate on a subscription model, which includes annual confirmation of the details held on the database, reminders to review and update information, and enhanced reunification support. This enables swift contact to be made when a pet is found and scanned. We have also introduced functionality that notifies keepers by SMS when their pet’s microchip is searched, including the location of the scan.
For keepers who choose not to continue after the first year, their DEFRA-compliant microchip registration remains in place. They may opt out of the service, with a one-off fee applying only if they later need to access additional features, such as updating their details.
We fully recognise the important role breeders play in pet welfare and reunification, and we value you taking the time to share your perspective. Your feedback helps us continue to improve the support we provide to pets, keepers, and professionals alike.
Transferring ownership
After a rocky start with Petlog, they solved my issue. Ella was lovely and made sure I was kept in the loop whilst transferring my pets chip to my name. Thank you ever so much.
28 février 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Forced subscription just to comply with the law
I am incredibly disappointed with Petlog’s new pricing structure. I needed to transfer my dog’s microchip into my name to meet my legal obligations as an owner. Instead of a simple one-off admin fee, I was forced to pay £39 for a "Petlog Reunite" subscription.
There was no clear option for a basic transfer. It feels like they are holding owners to ransom—pay for "premium" features you didn't ask for, or remain legally non-compliant. To tell a customer they can "cancel straight away" after taking nearly £40 for a name change is a cynical way to run a business.
Be warned: if your pet’s chip is with Petlog, expect a "compliance tax" just to keep your details legal.
27 février 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify our approach.
Petlog has moved away from a one-off “set and forget” model because, too often, keeper details are not kept up to date. This is one of the primary reasons lost pets are not successfully reunited with their owners. Our current approach is designed to encourage active engagement from keepers, helping ensure contact details remain accurate when they matter most.
Our services now operate on a subscription model, which includes annual confirmation of the details held on the database, reminders to review and update information, and enhanced reunification support. This enables swift contact to be made when a pet is found and scanned. We have also introduced functionality that notifies keepers by SMS when their pet’s microchip is searched, including the location of the scan.
For keepers who choose not to continue after the first year, their DEFRA-compliant microchip registration remains in place. They may opt out of the service, with a one-off fee applying only if they later need to access additional features, such as updating their details.
We fully recognise the important role breeders play in pet welfare and reunification, and we value you taking the time to share your perspective. Your feedback helps us continue to improve the support we provide to pets, keepers, and professionals alike.
Awful experience with Petlog.
Awful experience with Petlog.
I was not planning to sign up with them but previous pet owners were with Petlog so I was forced to.... Ridiculous fee for transfer of keepership!
Awful customer service, had to stay on the phone for ages while they kept transfering from one to another.
21 février 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify our approach.
Petlog has moved away from a one-off “set and forget” model because, too often, keeper details are not kept up to date. This is one of the primary reasons lost pets are not successfully reunited with their owners. Our current approach is designed to encourage active engagement from keepers, helping ensure contact details remain accurate when they matter most.
Our services now operate on a subscription model, which includes annual confirmation of the details held on the database, reminders to review and update information, and enhanced reunification support. This enables swift contact to be made when a pet is found and scanned. We have also introduced functionality that notifies keepers by SMS when their pet’s microchip is searched, including the location of the scan.
For keepers who choose not to continue after the first year, their DEFRA-compliant microchip registration remains in place. They may opt out of the service, with a one-off fee applying only if they later need to access additional features, such as updating their details.
We fully recognise the important role breeders play in pet welfare and reunification, and we value you taking the time to share your perspective. Your feedback helps us continue to improve the support we provide to pets, keepers, and professionals alike.
Absolute scam of an outfit!
Absolute scam of an outfit!!
Want to update your details it’ll come at a cost!!
I’ve seen all of the parroted pre-written responses saying that having a paid subscription and paying the cost will encourage owners to keep details up to date!!
Well here’s a real life response….
NO IT WON’T!!
My dog is registered at a previous address with an old phone number and an old email address that I no longer have access to!!
When I got her in 2016 money was not an issue but it’s 2026 now and “disposable income” is a thing of the past!!
If I have to choose between feeding my dog well, keeping her wool coat groomed and paying her insurance OR lining the pockets of these scammers then my dogs IMMEDIATE needs will win every time!!
So congratulations, if my dog ever goes missing then somebody will have a real big struggle trying to reunite us……and the only reason for that is corporate greed from an out of touch organisation that doesn’t understand that the days of having “spare cash” are over for many of us!
20 février 2026
Avis spontané
Réponse de Petlog
Thank you for your enquiry, Petlog wish to advise that each change of address incurs an administrative fee of £15 unless you are upgraded to Petlog Secure or Petlog Reunite annual subscription service.
The cost paid when a pet is microchipped includes the cost of the microchip, the implanter’s time, as well as registration onto a database; be that 10 or 20 years or more, this fee is paid direct to the implanter and not the database. Only a very small percentage of this fee will contribute to the database services which includes a 24/7 reunification service for lost and found pets.
Petlog offer annual subscription packages, and these allow the pet keeper to update their records as many times as is needed throughout the lifetime of their pet along with other benefits.
We are only one of a number of government compliant reunification databases for microchipped pets; all of which have similar charges to support pet keepers over the lifetime of their pet. Further information on DEFRA website can be located via https://www.gov.uk/get-your-dog-cat-microchipped advising of charges for database amendments. Please note both cats and dogs are governed under compulsory microchipping legislation (England) which states it is compulsory for a keeper to keep their contact details up to date.
We believe in offering the best service and value for our customers, therefore we defer income to maintain our lifetime service promise. In addition to this, from our inception, Petlog has been dedicated to supporting the animal welfare sector and promoting responsible pet keepership. As such we dedicate significant resource every month to providing welfare organisations, such as Dogs Trust, Battersea Dogs & Cats Homes, RSPCA, Royal Kennel Club’s Breed Rescues and many other smaller welfare organisations the support to access our database and welfare rehoming services for free.
Link to our Help Centre https://www.petlog.org.uk/contact-us/help-centre-pet-keeper/ and further information on our fees can be located https://www.petlog.org.uk/contact-us/help-centre-pet-keeper/
Kind regards,
Petlog Services
My experience was made great by your…
My experience was made great by your staff member Kay being so helpful and taking time to make sure all my details were updated correctly. A friendly and efficient member of your team with a lovely voice, thank you Kay 😊🐶x
20 février 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to provide your contact details and update your feedback. We are very pleased to read that you are happy with the service received from Kay. Our staff work diligently and pride themselves on providing excellent service to all customers.
Totally incompetent company
Totally incompetent company . Website under maintenance since mid January which also means that they are unable to email to advise your pet is registered in writing . They are unable to advise when the website will be back up and running . I'm not sure how a company think that's acceptable .
20 février 2026
Avis spontané
Réponse de Petlog
We are sorry that you have experienced problems with using our website and we are sorry to read that you are therefore unsatisfied by your experience with Petlog.
We have emailed you directly today with the information that you requested and you should be able access your online account to view your pets records.
If you still need help with this issue, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/ or Petlog direct on 01296 336 579.
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
Extremely helpful and friendly service…
Extremely helpful and friendly service - covering everything I needed to know
18 février 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Kay is brilliant
I spoke to Kay (?) to update my change of address on my cats chip and she was absolutely fantastic and a credit to your organisation
12 février 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
Kay on reception
The wonderful lady Kay who was very professional, kind and courteous, she made sure everything was updated and is a credit to your company
11 février 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
very helpful and took me through every…
very helpful and took me through every step that i needed to know.
9 février 2026
Avis spontané
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
I bought 2 kittens one breeder…
I bought 2 kittens one breeder registeredwith PETtrac and another with Petlog. PETtrac £14 one off fee to transfer ownership and 1 months free insurance with Agria Pet. PETtrac £39.00 subscription model to something I don't want or need. Their response is to just state the benefits. The bottom line you shouldnt have to subscribe to a company to transfer ownership. It is unethical. Breeders stop registering with this company when you have a choice to go elsewhere it isn't good customer service to your clients.
6 février 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify our approach.
Petlog has moved away from a one-off “set and forget” model because, too often, keeper details are not kept up to date. This is one of the primary reasons lost pets are not successfully reunited with their owners. Our current approach is designed to encourage active engagement from keepers, helping ensure contact details remain accurate when they matter most.
Our services now operate on a subscription model, which includes annual confirmation of the details held on the database, reminders to review and update information, and enhanced reunification support. This enables swift contact to be made when a pet is found and scanned. We have also introduced functionality that notifies keepers by SMS when their pet’s microchip is searched, including the location of the scan.
For keepers who choose not to continue after the first year, their DEFRA-compliant microchip registration remains in place. They may opt out of the service, with a one-off fee applying only if they later need to access additional features, such as updating their details.
We fully recognise the important role breeders play in pet welfare and reunification, and we value you taking the time to share your perspective. Your feedback helps us continue to improve the support we provide to pets, keepers, and professionals alike.
Horrible User Experience on Website
Website is extremely difficult to use, if not useless at times. Just stuck in an endless doom loop trying to complete a simple task - microchip look up - which is the basic function of a microchip registry. It has been very quick and easy to communicate with customer service over the phone (maybe they added more agents) but one agent couldn't find anything to do with my account, denying that I even had an account - perhaps he was having the same UX issues I am. Also, WHY should I have to call in every step of the way on 1 microchip process? Waste of time. Absolutely abysmal web design.
6 février 2026
Avis spontané
Réponse de Petlog
We're very sorry to read that you are unsatisfied by your experience with Petlog. We have tried to contact you here, to obtain more details and resolve your issue but have received no response.
If you still need help with this issue, please get in touch via our contact us page: https://www.petlog.org.uk/contact-us/
Your enquiry will be directed to the correct team and answered as soon as possible.
Kind Regards,
Petlog
you DON'T need to pay for subscription to have your pet registered!!!!
I’m extremely dissatisfied with how the microchip registration process is communicated.
After microchipping my cat, I received emails suggesting I needed to “complete registration” on Petlog and warning that failure to keep details up to date could result in a £500 fine. As a caring pet owner, this created anxiety and a strong sense of legal urgency.
What is not clearly explained is the difference between:
-the legal registration of the microchip in a DEFRA-compliant database
and
- paid subscription plans offered by Petlog.
The messaging, vet leaflets, and the website flow make it feel like you need to purchase a subscription, otherwise you risk legal consequences or your pet not being properly protected. Statements like “Microchipping is only effective if you keep your details up to date on the Petlog database” are presented in a context that leads directly into paid plans, which is highly misleading.
When following the instructions, the process goes from updating details straight into subscription options, without clearly stating at that moment that:
• the microchip is already legally registered
• legal compliance does NOT require a paid plan
• subscription services are optional extras
The design and wording make your pet’s profile feel “incomplete” unless you pay. The use of legal language (“£500 fine”) and phrases like “complete registration” and “peace of mind” blurs the line between mandatory compliance and commercial services.
Important information may technically exist somewhere, but it is not presented clearly at the moment decisions are made.
Pet owners should be told in plain language:
Your pet is already legally registered. Subscription services are optional.
I’m giving one star, but on the bright side, thank you for providing me with an excellent real-life case study of dark patterns in UI/UX. Very educational, just not in the way you probably intended 🙂
6 février 2026
Avis spontané
Réponse de Petlog
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify our approach.
Petlog has moved away from a one-off “set and forget” model because, too often, keeper details are not kept up to date. This is one of the primary reasons lost pets are not successfully reunited with their owners. Our current approach is designed to encourage active engagement from keepers, helping ensure contact details remain accurate when they matter most.
Our services now operate on a subscription model, which includes annual confirmation of the details held on the database, reminders to review and update information, and enhanced reunification support. This enables swift contact to be made when a pet is found and scanned. We have also introduced functionality that notifies keepers by SMS when their pet’s microchip is searched, including the location of the scan.
For keepers who choose not to continue after the first year, their DEFRA-compliant microchip registration remains in place. They may opt out of the service, with a one-off fee applying only if they later need to access additional features, such as updating their details.
We fully recognise the important role breeders play in pet welfare and reunification, and we value you taking the time to share your perspective. Your feedback helps us continue to improve the support we provide to pets, keepers, and professionals alike.
Réponse de Petlog
Thank you for your feedback. We are very pleased to read that you are happy with the service received from Petlog. Our staff work diligently and pride themselves on providing excellent service to all customers.
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