petsownus.co.uk Avis 125

Excellent company good informative website. My order was processed quickly and arrived promptly. My old Chihuahuas loves it in his pram out walking he thinks he's Ben Hur! With my pram i can take out all the dogs together and not leave the old boy at home

Absolutely great service. Ordered the stroller on Saturday and it arrived on Tuesday. Very happy with the product and the service I received.

Super nett ,alles lief prima , danke ! ❤️

Ordered two items. A buggy and grooming table. Buggy arrived, but no table.
Patrick said It should have been in the same package, but logged a query with their warehouse to look into this. It was found to be a warehouse error and the table was sent express and arrived two days later.
No fuss, just great customer service.

Fantastic company with great customer service. Our product arrived super quickly and the process was well communicated throughout.

Highly recommend!

Great products and really helpful customer service

Great company to deal with, just bought my 2nd buggy from them, smaller than the last one. Product is wonderful, very easy to use and very robust. Supplied quickly. Extremely good quality

An absolutely top-tier customer service experience. Product selection is expansive and the ability to ensure you are getting the right product for your pet.

Excellent service!
Good communication, prompt attention to the order and very quick delivery. Love these Innopet strollers which are perfect for us to loan out as a charity, Suloti Dachshund Support, to Dachshunds following surgery or suffering from other medical conditions. Will definitely keep on using this company!

Pram was how I expected
It’s good for the use I need
Happy with it

Amazing stroller for my little dog, very well made, and she loves it, very happy with my purchase 🥰🐾🐾

Excellent service - high quality product. Thank you

Fast delivery, great product. The transaction was smooth. Very happy

Fast delivery but stock was old and needed some TLC with zips. When I emailed about this issue and said this was my fourth Sporty and zips always fail on them I was advised to buy a more expensive buggy next time! Update 17th October. Just had shitty email from Patrick from POU in my personal email account whining about this review. No, Patrick, if you read my review I did not say POU told me the zips always fail on these buggies, I said this has been my experience. True, I did not review the product so I will add some thoughts here - the wheels are dangerous as the button to remove them, if knocked, or caught in weeds can disengage in an instant making the wheel come off. If this happens, and if the vital spring inside of it comes free, it's impossible to put it back so whole wheel is useless. If using this buggy as a trailer this could be catastrophic. Again, this is my experience - and I have had 4 of these buggies and it's happened twice. I stick with Sporty because the cabin is low to the ground and I can get my disabled dog in easily.
Another update and response to the rebuttal. The zips at front and back were stuck when I assembled to buggy. I notified POU straight away by email. Patrick suggested I buy a buggy that turned out to be more expensive on the website - only by £12 but it seemed very rude to be told I must be using the buggy a lot to be needing a 4th. Knowing zips are weak spots on the Sporty, I took the buggy to a local tent and awning maker for advice on what to do about it. He carefully lubricated them and told me his opinion was the buggy had been kept for a while since manufacture. This was borne out by the fact the box arrived filthy, covered in 3 types of tape and covered in gashes and holes. The secure plates inside were not attached. I never said the buggy was second hand. I have never claimed you asked me to edit of delete my review. I certainly would have already mentioned that if you had. Finally, I have been a loyal customer over the past 3-4 years. I think I've bought all 4 of my Sporty models from POU, so it has come as quite a shock to be harassed like this about a review they just don't like. And the snide way of emailing me via my personal account so as not to look bad here is despicable.

Very good product and quick service

⭐⭐⭐⭐⭐ 5 Stars
“I’m absolutely delighted with my order! Dispatch and delivery were incredibly quick, and the stroller arrived in perfect condition. The Beberoad Pet Stroller I purchased is brilliantly designed — very sturdy, smooth to push, and easy to assemble. I especially appreciate the adjustable handle height, which makes it comfortable to use, and the shock-absorbing wheels that give my pets a smooth, comfortable ride. My pets are so comfortable in it, and it makes outings much easier and more enjoyable. It feels high-quality and well worth the price. Fantastic service and a fantastic product — I couldn’t be happier and highly recommend Pets Own Us!”

Below is the original review, which was of 1 star quality. It has now been upgraded to a 5 star, for the following.

After I placed the order it seemed to be going great, but due to issues beyond the control of petsownus the item was delayed an the issues were with the origin of the order jubilee. They failed to respond to emails, an gave no updates. Eventually they responded an the item arrived, very late to be used an has since been returned an refunded.

Petsownus have been a pleasure to have to deal with an were very helpful with the emails an proof of conversation between them an the supplier. An a review is taking place between them both.

Petsownus have since refunded me the item an waved any fees for returns, would definitely use them in the future as any issues are looked into very quickly an responded quickly even during closed hours

Shocking! Never respond to emails, was given a tracking number eventually an told id have it by weekend. Here iam still waiting and tracking number says awaiting for sender.
Emails have since stopped ✋️. An asked for refund

Ordered a stroller for our beardie who is suffering from arthritis. The stroller arrived quickly and in perfect order, excellent price and service.

Amazing experience, Andrea was extremely helpful and help us to make a purchase that met our needs. We are very happy with our pet stroller. It arrived quickly, it was simple to assemble (as promised) and our dogs love it.
I should have purchased the cup holder though!
Great service. Highly recommended.