UK PETtrac Database Avis 

Our vet practice has been using these guys for years and find they offer a great service. Always very helpful if any errors are made

We have used PETtrac for many years now and have always had good service. The website is easy to use and integration with Animal Shelter Manager makes registering adopted animals even easier.

The service provided for us as an Animal Rescue Charity has been very good, . PetTrac have always answered our queries promptly and their customer service is great, especially when I have needed to amend owner details ..
The records they keep for us , which I can access online are exceptional .
Thank you for your continued good service and customer care
We are in Greece and have always received our orders.

Cannot fault PETtrac, we have used their services for many years and they have always been helpful and friendly. Their website is clear and easy to use and we have never had any issues with the service they provide.

Like all rescues we have to use various microchip databases due to how the system works. The ability to communicate with, the ease of use and the customer service varies from provider to provider and in our view PETtrac sets the standard that we wish some others would follow! We appreciate their support but most importantly making our lives that much easier, thank you

As a rescue shelter rehoming dogs and cats, Pettrac have never let us down. Using Pettrac, we can set up a duel registration, meaning that newly rehomed animals are also registered to the animal shelter as a back up. The site is very easy to use and phone lines also helpful.

Having used the database for all our animals over the years, I have been so happy with the service and quick response I have received.

I have used Pettrac microchips for over 9 years in the small cat rescue branch I run and have been delighted with their competent and pleasant approach.Originally microchips were registered by post or telephone but now I am able to register online and it is such a simple process which is important when all is voluntary.A case some years ago when a microchip would not register as already on the system was quickly sorted out by the staff when it was found that a wrong handwritten number had been registered in a dog in England.They organised rescanning of the dog so that was corrected and I was able to continue registration for the cat.
I would have no hesitation in recommending this company.

I cannot recommend PETtrac enough. The team at PETtrac are so are so helpful and provide excellent customer service.

Over the last 10+ Years we have used PETtrac for our microchipping needs and the team have always been very helpful with detail changes (Address/ Contact info etc). They also assisted with the return of my Cat after he went missing for 9 months, where the team provided my contact info to a garden centre that found him late at night!

As a rescue and rehoming centre for dogs and cats it is important that we use a professional and effective database. We would recommend PETtrac not just because their system is straightforward and easy to use but because their customer service is exceptional. Nothing is too much trouble for the team and they are very personable and helpful.

Amazing company, always on hand to help. The database is efficient and really easy to navigate. The chips are cost effective and lovely to use. Having been chipping since they started I have found these to be the best by far.

As a cat rescue, we have accounts with a few UK companies but our favourite is PetTrac - not only is the user interface good the back office support are always helpful and responsive.

I work for a Cat Rescue Charity and we use the Pettrac, not only for database searches but for registering our Microchips. It's easy to navigate and simple to register a chip. Whenever I've had a problem (mainly because of an error I've made), it's been rectified quickly. Excellent company

UK PETtrac Database is exemplary. We are a foreign rescue and wouldn't use any other company to register all our dogs with. The team are extremely polite, always helpful, they go above and beyond to explain when help is needed and are all knowledgeable.
Customer Service in all departments is always prompt, and they always answer the phone with an actual person who will then deal with whatever queries we have. Their online system is easy to use and works very efficiently. We would absolutely recommend PETtrac unreservedly.

Brilliant team. I made a bit of a mistake with trying to change the address on our cat's chip and the team that handled this were fantastic and sorted it all super fast once I realised what I'd done. Knowing our cat is all upto date is super reassuring and really appreciate how friendly and quickly it was handled by Rachel and Callum. Thanks so much!

I am absolutely shocked that they charge ME for the FACT THAT I LOGGED IN TO MY OWN ACCOUNT and CHANGED MY ADDRESS!!!!!
£6 for something I have to do myself and then they charge me for the pleasure of it!! Complete SCAM!!
Use another service!! AVOID this one.

I was having issues with making payment, and within one hour of messaging them, I got a very helpful, friendly call from Simon, who immediately helped me and explained the steps moving forward.
Great service.

Simon was brilliant! Made it so easy to transfer ownership as other owner had computer problems. In fact rung up before to ask a load of questions when my dog had a litter and they were super helpful then too! Great staff

1) Very slow transfer service with no updates in interim.

2) Careful before buying the upgrade - it doesn't give you the full details unless you go hunting for it on the website first. After upgrade, it transfers you instantly to give engraving details with no transparency or information on what you are getting - so you aren't aware of the full details on other tag options you may want to consider, what the free tag looks like, nor the legal requirements that must be included on the tag. Customer service responded quick but were unhelpful and unwilling to resolve despite immediate contact.

Updated 4/Feb/2022: I've left the original review but changed from 2* to 4*. I had a good phone chat with Ben, the tag issue was discussed and will be resolved, and the 28 days to transfer ownership was explained.