UK PETtrac Database Avis 

I am extremely disappointed with this company and how I was spoken to on the phone.I paid for my cat Joy’s microchip to be updated and registered so she would be properly protected, but instead I have had nothing but stress and confusion. I do not drive and not everyone can just “get to the vet”, but the woman on the phone was rude and really snotty with me about it. She kept telling me to take my pets to the vet even after I clearly explained my situation.

My cat is not well – she projectile vomits and is struggling, and a trip to the vet is very traumatic for her when there is no genuine medical reason to go. Even knowing this, the woman still kept repeating that I had to take them to the vet, instead of listening and checking their own records properly.I was absolutely adamant that I had given them the right microchip numbers. To be sure, I rang Identibase, who confirmed that the numbers I have for Joy and for my dog are correct. So I have proof from the official database that my numbers are right.

At first this company even told me that Joy was registered fine, and then later tried to say there was a problem and tried to blame Identibase. Identibase say the numbers are right, so it is clearly this company that has messed up their records, not me and not Identibase.I still don’t feel confident that my cat is properly registered and protected, even though I have paid for it, and I have completely lost trust in them. With the rudeness on the phone, the pressure to go to the vet for no medical reason, and the mixed messages about whether my cat is registered or not, I would not recommend them to anyone.

EDIT: it has been sorted out i have had to re register my cat as i mixed up the chip number giving my dogs for my cat and so forth. I did explain i struggle with numbers and vision becsuse of my disabilty. Im finally at ease a little bit and the second 2 staff members i spoke to were nice. It was a shame about the first ladies attitude re my cat but people do have bad days. So i am changing my rating to 3.

You should not be charged £6 to update your own address via the portal.

The alternative is 'PETtrac Plus' for £16 as a one off payment to make multiple changes.

But considering I am the one making all the changes - why am I being charged?

A HUGE shout out to Ben, who was very helpful in helping me identify that I had fallen victim to a microchip scam previously. Take care when searching PETtrac that petmicrochip at petsmicrochip doesn't appear before the legit website. Paid £21 to them to find out 10 months later, my dog was never and has never been registered to me :( I have since registered with PETtrac (The actual correct site!) Thank you so much Ben, you have been very helpful.

Updated my pets details and ordered a tag at the same time. I dont know what postage option they use but 7-10 days is bonkers. Anyway it didn't turn up after much longer than that and I've had to request another. Why does it take so long.
UPDATE. They ordered me another tag...I waited the 7-10 days again...it didnt arrive. Is this upgrade even a thing. Requested a refund!

Never heard of this company but somehow my pets have ended up registered here (presumably previous company transferred them when it closed 🤷‍♀️)

Trying to move my pets to another company. Pettrac got back quickly to tell me I needed to fill in forms with the same info I’ve already provided and sign up from scratch with them- even though I’ve been clear I want to move to another company. After registering with then and following the recommended process, turns out there are fees to take the next step, which weren’t mentioned up front.

Reading other reviews it looks like there is a whole long process to go through after that

I really just want to leave them asap. It should not be this hard and all fees, the full process and options should be outlined up front

This is total extortion!

Update - To confirm this has now been resolved. Pettrac were very helpful in finding a solution. Will delete this review

Brilliant, Katie has been amazing, emails and a call to help me transfer my microchips from another company to pettrac, Katie gave me useful information in transferring homed pets . A very pleasant and easy experience Thankyou Katie

Unfortunately not "that" impressed so far.
Bought a new puppy, gave Pettrac my details for the chip, they said they were contacting the breeder to get "permission" to change the details for my dog. I heard nothing from Pettrac.
I have contacted the breeder and he is still waiting for the letter from Pettrac so he can sign it and send it back.
Apparently I have to wait 28 days to get the details changed if Pettrac do not get any so called permission - I paid good money for my puppy, I should know that I own him, and I do not appreciate being messed about like this.

I wouldn't recommend this company for a microchip database company, if they can be unreliable for a simple change of ownership then what else are they going to be unreliable with ?.

I have been talking with someone called Rachel, she has been so amazing and very understand of my particular situation. Responds first and is very kind and reasurring. So much so I want to transfer my other dog microchip to pettrac and she is helping me through the process.

I would like to say a huge thank you to Ben who has guided me over a few days through the process of having my newly arrived pup transferred to my ownership. I submitted the incorrect chip reference, Ben almost immediately called me and followed up with helpful emails so I was easily able to submit the right reference from my vets. I haven't had a dog for 25 years and this technology wasn't around then.
I am grateful to Ben's professional and helpful friendly approach to resolving the situation and if you do a scheme of employees of the year awards then Ben must surely win. The prize, well an all expenses holiday over Christmas in the Caribbean would I'm sure do the job.
Thank you so much Ben, best wishes Carol.and Ruby.

I spoke to Megan today, and she was perfect. She resolved the issue and turned what was initially a sad call into a positive experience.
Thank you, Megan.

Think very carefully before using Petrac.

If you claim - even though you are covered it takes an eternity to have your claim approved . I have been waiting for several months - claim currently with the underwriters ... calling weekly.... for an update - I am currently 6 weeks into their complaint procedure .... investigation still ongoing... 2 weeks before they will give us a response to the complaint. Why 8 weeks I hear you say ! who knows !
I feel sorry for anyone who is struggling financially and dependent on cashflow having to wait for a decision on an expensive claim . The whole purpose of insurance is reassurance and cover.
Very Very Poor. Prove me wrong Petrac !!!!

Rachael was so helpful in getting my second pet officially registered on the database! She educated me on where to keep my details up to date and I feel so relieved in finally getting this resolved :) thank you so much for you patience and help xx

Beautiful collar engraved plaque for my cat, delivery was fast and very good quality item.
Thank you!

Our cat was sadly killed on Sunday 17th August 2025 and taken to the only vets open, in Thornbury. When scanned he was already registered as "deceased." In the meantime my husband and I were still hoping he would return home, completely unaware what had happened. I even put up Missing posters in the area. Two days later a friend sent a Facebook screenshot to me of a post of a cat killed at the end of our road. We contacted Thornbury vets and it was of course him. So instead of being notified on the day it occurred, which is the whole point of having your pet microchipped, we spent a further 2 days of heartbreak not knowing what had happened to him. I rang my vet, who stated it would be PETtrac's error as vets only register the microchip, and are legally unable to make any amendments. They gave me my cats chip details and the phone number for PETtrac. I rang on Wednesday to find out why and how Zack had been registered "deceased". The man I spoke with at PETtrac was the most unsympathetic or empathetic person I have ever had the misfortune to talk to. I asked he clarify what pets/names he had on the database registered to me and he gave me the chip number for Zack, as well as my previous cat Spike. I asked him to clarify their "status" and according to him Spike was "alive" and Zack was "deceased." I challenged this stating that Spike had died in July 2024, and Zack had only been dead since Sunday and asked he explain how this had occurred. He tried to tell me that an email was received in November 2024 with Zack's chip details stating he he had died and that someone must have sent the incorrect chip details. It certainly wasn't me and wouldn't be my vets either. When I asked who had sent the email he refused to tell me. This is PETtrac's error and I have no idea how it has occurred, but they caused my husband and myself unnecessary heartbreak due to delays in being notified. Were it not for my friend contacting me, we would still be in the dark now. I have been told by my vets this happens quite often and my suggestion to everyone is check your pets status to make sure they are still registered "alive". I have a feeling that my pet Zack has been registered "deceased" from the day the chip was implanted. I also had no apology from the man I spoke with about this.

Had to change some admin details for my two cats, spoke to Gemma who was polite, helpful and friendly and she updated everything in seconds, much appreciated, thank you Gemma!

The first company I've encountered that charges £6 to update your address details.

Rachael was amazing. I thought it was going to be a complicated phone call as rescue dog has two microchips, but she was very patient and stayed on the phone whilst I made the changes - and then said that they wouldn't charge me to register the additional chip.

Hello, had to do some updates on my account and Rachael was extremely friendly, knowledgeable and most importantly very patient to make all the changes with and for me.

Got straight through to someone on the phone and they answered all of my questions quickly and professionally.

Nice, helpful company to deal with