UK PETtrac Database Avis 

The customer service assistant I spoke to couldn’t have been more patient and helpful: Excellent service.

Amazing staff 👏 both ladies were so helpful ☺️

Very rude call handler when I was calling from a vets to obtain some information for a very worried owner. If you have lost your pet I wouldn’t recommend calling these, the young man needs customer service training.

terrible system. I already paid out extra to get a premium account - not much point because I've moved house and not a single one of my pets is showing on my account. It won't let me add or link them and now waiting 2 days apparently for Pettrac to bother replying to my email and in the meantime, I'm breaking the law by having outdated details despite hours trying to fix it. Rubbish.

I am withdrawing my review as it was posted in error .

I was attempting to update my dogs details and link another dog, I couldn't remember some details. I rang and spoke with a lovely girl called Gemma who was very patient, explained everything to me and sorted out my issues. Thank you Gemma

Yesterday was the first time I'd had dealings at length with PETtrac. I've recently taken responsibility for a stray cat who frequents my next door neighbours' catio and until recently was wandering far unneutered, with no ID, no insurance, no AirTag and no-one looking out for him. I decided I wanted to take steps to protect this cat should he ever get lost or find himself in an accident. The first time I'd made contact with PETtrac yesterday I did have a few issues which went unresolved by the end of the phone call and left me really frustrated. I picked up the phone again today in the hope of resolving those issues and was lucky enough to get through to an excellent ambassador for the company, a lady called Rachael. From the off she was really helpful and professional. Rachael and I painstakingly went through all the details for the microchips of three of my four cats. (My other cat, the vet registered with another company). In all, it took us 35 minutes so not a quick call at all, but Rachael was professional, patient and diligent. I came off today's call satisfied that I could finally tick this off my to-do list safe in the knowledge that I've done everything I can to ensure my cats' microchips contain all the essential, correct details needed in the event of loss, theft or an accident. Furthermore, I have since been contacted by another excellent ambassador for PETtrac, Ben, a Supervisor who explained why I was having issues yesterday. Although the initial experience was not great both Rachael and Ben were excellent to deal with. Before Ben's call I'd already recommended a rescue friend to deal with Rachael should she ever need to contact the company. After today I would have no hesitation in recommending PETtrac. Well done team!

Fees fees and all takes long and emails etc..

Use HOMEAGAIN, all stuff for owner is free, transfers, adding to database etc

I scanned a lost cat, and reported it to PETtrac at 7pm at night. The phone was promptly answered and I explained the situation. Whilst I was holding on the phone line, the lovely operator called the owner and we were then able to reunite the cat with its owner.

A fantastic microchip company that doesn't just obsess over money - so much better than one of their competitors, SmartTrace.org.uk - who literally can't be bothered to answer their phones, reply to emails, or facilitate in any way in the reuniting of animals with their owners. They just want to sell their Microchips!

Thank you PETtrac for your excellent service. You're simply amazing. :)

The team was brilliant I mentioned the situation and they helped me as best as they could
Really appreciate everything they have done for me :)
Thank you all so much ❤️

I had got the names mixed up with a litter of 5 puppies. the lady was most patient and helpful. Couldnt have asked for a better service.

Excellent reliable microchip which was inserted at my preferred vet.
For anyone considering moving, it's possible to upgrade your FREE subscription to the paid option (currently £16.95) which will allow the editing of your details.
You can make minor revisions within the first month.
I've added a Pettrac link to my PC so it's ready to sign in to.

My cat was chipped some years ago. I lost the paperwork and needed to change the address. Gemma from PETtrac made this a simple process for me, and now my cat is registered to my new address and I can do everything online.

Excellent Service. An enquiry was handled very quickly, efficiently and professionally. Would highly recommend.🐶

Excellent Service. An ID chip database enquiry was handled very quickly, efficiently and professionally by Rachael. All sorted within 24 hours. If, like my Greyhound, I had a tail, it would be wagging!
Well done PetTrac.

Have received excellent service from PETtrac. When we transferred the ownership of our puppy from the breeder they had a different gender down so asked us to check the number with the vet. They called initially and then we were had great communication back email. The attention to detail was very reassuring. The person we spoke to was Constance- she was brilliant. Many thanks

Petrac were very helpful, guiding me through the extra steps required for registering our dog with an EU passport. I would recommend their services to others.

Just wow, I lost my cat Teddy aged 2 on the 20th May 2024 and had given up hope of ever seeing him again, then out of the blue I had a call on my mobile from America and ignored it but they left a voicemail so I listened and they said that a lady had found him and this is her mobile number and they said his microchip number so I got his paperwork out and yes that was correct.
I then called the phone number I was given and it just went to voicemail straight away without even ringing then my husband said be careful it's not a scam and you are get charged god knows how much.
I then sent a text message and within 5 minutes I had a call from a landline number so answered and a lady asked me if I had lost Teddy and I said yes and she was so excited that he belonged to someone and asked me how long he had been missing so I told her and she said thank god for microchips, my god there were tears of joy and I can't thank everyone enough for getting him back to us and his twin sister, who along with the dog wasn't to sure to make of him but he's been grounded for a few days so he gets used to being back, one happy household here.

Very efficient, a pleasure to deal with them - service offered could be all online, by post or by phone call. All details needed are provided with clear and easy to follow instructions, user-friendly, kind and helpful on the phone, acknowledging by email the various steps achieved on the process required, well impressed. Most grateful for their service.

I spoke to Rachel today on customer service, she was very helpful , and professional, Rachel was knowledgeable and helped me very effectively with my query, 5 ⭐️⭐️⭐️⭐️⭐️ a credit to your company thank you