I've used Pettrac for years and if I have ever needed help, it's right there, quickly, kindly and understanding. As a licensed breeder it's important to me to have the dual registration...it feels saf... Voir plus
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What a fabulous experience! I had an email from a company claiming I needed to pay a fee for my dogs microchip , the email contained an old address . This concerned me because I was convinced I’d upda... Voir plus
The lady Gemma was really helpful, professional and very pleasant easy to hear everything she explained to me and I managed to get everything that I needed to update done. Would recommend to anyone 10... Voir plus
They charge fees to update the owner’s address!!! How many pets could not be reunited with their family just because of the cost to change the address of their owners? They are making profits out of l... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Official UK PETtrac MicroChip Database is a 24 hour a day, 365 day a year MicroChip reunification database maintained by AVID Plc, pet MicroChip products
Coordonnées de contact
PO Box 190, BN7 9GD, Lewes, Royaume-Uni
- 01273 408721
- pettrac.co.uk
4,2
Bien
226 avis
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Called to ask advice regarding microchip transfer …
Called to ask advice regarding transferring micro-chip details to new owners and Mark was so helpful I got everything done easy. Thank you Mark!
7 août 2023
Avis spontané
Réponse de UK PETtrac Database
Hello Mary,
Many thanks for your feedback. I am pleased that we were able to help!
Kind regards,
Ben
Error on account, quickly resolved.
Recently set up an account re registering nine puppies, unfortunately we made an error entering out details.
This resulted in not being able to see the registered litter, after a phone call and speaking to the two girls in the office, this was quickly resolved.
The girls could not have been more helpfull, a credit to the company.
27 juillet 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Keith,
Thank you for taking the time to leave PETtrac a review.
I am really pleased to see we helped you deal with the situation efficiently and that you were happy with the service you received from our team on hand. We appreciate you taking the time to detail your experience!
Kind regards,
Ben
Great database
Super helpful and easy to deal with
One of the better databases for microchips
27 juillet 2023
Avis spontané
Réponse de UK PETtrac Database
Hi there!
Many thanks for your review. We are really pleased to be able to help you with your microchipping requirements!
Kind regards,
Ben
Brilliant customer service and website
Brilliant customer service and website. Rachael assisted me through process and was amazing.
27 juillet 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Mr & Mrs Read,
Many thanks for your review of PETtrac.
I'm really pleased to hear that Rachael was able to help and you were happy with the customer service. If we can be of any further assistance please get in touch.
Kind regards,
Ben
Cat Rescue made easy.
Running a rescue is extremely stressful at the best of times and so anything that makes our lives easier we are extremely grateful for. Our account with Pettrac is so easy to use and easy to keep track of of our rescue cats. They action transfers quickly and if we ever have any issues (mainly me spelling the names wrong on the transfers!) a quick email to them and it is sorted straight away. They are always helpful, friendly and efficient on the phone. We have dealings with many microchip companies and pettrac by far are the nicest and easiest to deal with. All of us at Cat Friends rescue would highly recommend them.
26 juillet 2023
Avis spontané
Réponse de UK PETtrac Database
Hello Aimee. Many thanks for taking the time to leave a review.
We are really pleased at how you find our online systems and customer service. Thank you very much for the recommendation!
Kind regards,
Ben
Recently moved house and have a multi…
Recently moved house and have a multi dog household, some of my dogs are registered with Petlog and some with PETtrac. I amended free of charge the dog’s registered with Petlog and was disgusting at being charged £6 per dog to change my address with PETtrac. Why are you charging for change of address… no wonder people don’t amend their dogs details when they move and if stray dogs come in and are scanned, you can’t find their owners. There’s no paperwork involved in change of address as it’s all done on a computer… 2 mins of a job. Scandalous in my opinion.
10 juillet 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Karen,
Thank you for your feedback and I'm sorry that you appear to have had a negative experience.
As an organisation we are here 24 hours a day, 365 days a year where our team are on hand to assist with reunification in case your pet(s) go missing.
We receive no external funding and the cost to microchip the pet in the first instance is paid to the vet. Rather than charging an annual or monthly fee, we make a small charge when people move instead, as a cost towards providing our service.
With regards to the other database you have mentioned, as their website details there are charges so I can only imagine that you or someone on your behalf has previously paid to upgrade your records to their premium service, which allows you to make changes to your details at no extra charge. PETtrac have a similar service to this, so please contact us if you would like more information and so that we can assist.
If there is anything else I can be of assistance with please call on 01273 408721.
Kind regards,
Ben
Gemma and the team excellent
Spoke to Gemma yesterday after realising that one of my dogs wasn’t registered. I called after receiving an email asking if the details for one of my dogs was still current. Which was a great prompt. Gemma went above and beyond, talking me through registering and advising me on how I can transfer one of my old dogs transferred to them from another company. They are always so easy to deal with. Highly recommend.
5 juillet 2023
Avis spontané
Réponse de UK PETtrac Database
Hello Dave,
Thanks for taking the time to leave us a review. I am really pleased the reminder email prompted you to check over the details. This is exactly why we send them out!
I'm glad Gemma was able to help with get this sorted for you. If we can be of any other assistance please get in touch.
Many thanks,
Ben
So Far, So good :D
So far, so good.
I collected my new puppy on Friday, the breeder was very prompt at switching over ownership. I then received an email and a letter from UK Petrac to confirm details. Unfortunately my name was spelt incorrectly, so I followed instructions to change name. Constance replied very quickly and advised amendments had been made. Friendly and super fast service. Thanks
14 juin 2023
Avis spontané
Réponse de UK PETtrac Database
Hi Stephanie. Thank you for your feedback.
I am really pleased you were happy with the service you received and we aim to continue that for you if and when you need to contact us in the future!
Kind regards,
Ben
Excellent experience !!
Spoke to Gemma about a mix up with my registration.
Could not have been more helpful, even rang me back because the line wasn't great.
Excellent experience !!
5 juin 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Stephen,
Thank you for taking the time to leave your review. We are really pleased t hear that we could get the issue sorted and that you were happy with your experience. I have passed your message onto Gemma!
Kind regards,
Ben
Very helpful phone conversation…ABOVE & BEYOND
Very helpful phone conversation explaining how to register pippies to new owners. She phoned me!
31 mai 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Kate,
Thank you for your feedback. We are pleased to hear you were happy with the service received.
Kind regards,
Ben
Rachael could not have been more kind…
Rachael could not have been more kind and helpful. Problem resolved and she was so friendly and polite. Thank you
26 mai 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Clare,
Many thanks for your review. We are pleased Rachael was able to help and we have passed on your kind words regarding the service you received!
Kind regards,
Ben
Beware the cost of changing address
Beware the cost of changing address when you move house. The change is made by you online with no cost to them.
19 mai 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Brian,
Thank you for your feedback and I'm sorry that you appear to have had a negative experience.
As an organisation we are here 24 hours a day, 365 days a year where our team are on hand to assist with reunification.
We receive no external funding and the cost to microchip the pet in the first instance is paid to the vet. Rather than charging an annual or monthly fee like some microchip databases do, we make a small charge when people move instead, as a way to provide our service.
If you had any further queries please do give me a call on 01273 408721.
Kind regards,
Ben
Brilliant and efficient service!!
Such an efficient service! We rang with a query regarding travelling abroad with a family pet registered in another family member’s name, our query was resolved with no problem at all and all our fears allayed, absolutely brilliant 🤗
16 mai 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Pat,
Many thanks for your review. I am really pleased to hear you were happy with the service you received. Thanks for taking the time to let us know!
Kind regards,
Ben
Clear response to registration query
I called today about registering our newly adopted cat and Gemma was really helpful. She listened to what I was asking and explained the process very clearly. She outlined the options and sent the forms right away. All done simply and efficiently. Many thanks.
12 mai 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Jools,
Many thanks for your review.
We really appreciate you taking the time to let us know how we are doing. I am pleased Gemma was able to help and we have passed on your feedback to let her know.
Kind regards,
Ben
Outstanding Service
There is always someone at the end of the phone who knows you and can help with any queries. There communication is excellent.
We buy our microchips from them as well and again the service is outstanding.
11 mai 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Nicola,
Many thanks for your review. We are really pleased you are happy with the service you have been receiving over the years.
Kind regards,
Ellen
Friendly and efficient change of ownership
Thank you, Ben, first for guiding us through the sensitive process of changing the ownership/keepership of a cat that decided to adopt us. Then, with the previous keeper's permission, Ben completed the change process in less than an hour, followed quickly by an email with PETtrac's official registration certificate. This allowed us to register the cat at our local vet by the end of the same day. Many thanks Ben!
2 mai 2023
Avis spontané
Réponse de UK PETtrac Database
Thank you for your review John,
I am so pleased to hear you were happy with the service you received from us and we will ensure your thanks are passed onto Ben!
If we can be of any further assistance please do get back in touch.
Kind regards,
Ellen
Superb service
Cannot recommend this company highly enough! Received fantastic support from Simon with resolving an issue I had with a chip which was implanted into by golden retriever by the charity I adopted him from. The chip was locked with another company and despite attempts to contact them, I was getting nowhere. I contacted Pettrac and was lucky to reach Simon who has persevered with my case, contacting the other company on my behalf, keeping me updated and even contacting DEFRA for further advice. I appreciated Simon’s professionalism and strong communication with me. He is an asset to this business!
24 avril 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Rebecca,
Thank you for taking the time to review PETtrac.
I am really pleased to hear you were happy with the service you received from us. We have passed your feedback onto Simon.
If we can be of any other assistance please get in touch.
Kind regards,
Ben
Very helpful and proactive staff
Very helpful and proactive staff. I dealt with Richard. He followed everything up and actively contacted me to help with a pet issue I was having.
10 out of 10 for customer service. I would definitely recommend them as a company.
12 avril 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Chris,
Thank you for your review!
I am glad you were happy with the customer service and your comments have been passed onto Richard.
Thank you for the recommendation.
Kind regards,
Ben
Absolutely shocking
Absolutely shocking ! Went to change my address and they’re asking for £6?! Small charge ? How on earth do you feel a one off change of address is worth £6? Called customer service and after politely questioning the £6 charge , they simply hung up on me ? Absolutely vile service and I’d rather pay £20 to another company now than deal with pettrac. I’ll be switching, goodbye
30 mars 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Sue,
Thank you for your feedback and I'm sorry that you appear to have had a negative experience.
As an organisation we are here 24 hours a day, 365 days a year where our team are on hand to assist with reunification.
We receive no external funding and the cost to microchip the pet in the first instance is paid to the vet. Rather than charging an annual or monthly fee, we make the charge when people move instead, as a way to provide our service.
In terms of the point you made about one of the team hanging up the phone, we would like to investigate this further, because we pride ourselves on our high levels of customer service. Please could you either call me on 01273 408721 or send an email with further details and the microchip number to updates@pettrac.co.uk with the subject "Trustpilot" so that we can investigate this further and discuss your feedback with you.
Kind regards,
Ellen.
Helpful, knowlegable and efficient
All three women i spoke to on the phone were helpful, clear and efficient. Problems were all at my end. They couldn't have been more help. Thanks so much. They are all a credit to your organisation.
28 mars 2023
Avis spontané
Réponse de UK PETtrac Database
Dear Shonagh,
Thank you very much for providing your feedback and I'm really glad that we were able to help you. I'll ensure that your positive feedback is passed on to the members of the team that assisted you.
Many thanks,
Ellen.
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