Excellent value dog food and when I made a mistake and signed up for two 12kg bags to be delivered every week for one small lab, customer services sorted it out quickly. Delivery was swift (and delive... Voir plus
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Absolutely Shocking. Place my order on the 29th August. (48hr delivery) It took numerous emails and phones calls to get to a full refund stage by the 21st September. I was given complete misleading... Voir plus
L'entreprise a répondu
My last two months orders have arrived significantly late. In addition to this one order has simply not arrived and two orders arrived partially complete but one item was damaged. I’ve had to listen t... Voir plus
L'entreprise a répondu
After taking in some rescue cats I realised I would need to stock up on essentials like cat litter etc , while they bedded into their new home I came across Petwell and the prices were amazing compar... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Petwell.co.uk - The UK's fastest growing online pet store. Specialising in flea & worming treatments, pet food and accessories. Save up to 50% off RRP on 100's of brands: Frontline, Drontal, Feliway, Royal Canin, Seraquin & Hill's.
Coordonnées de contact
Paramount House, Gelderd Road, WF17 9QD, Birstall, Royaume-Uni
- 020 80893883
- customer.service@petwell.co.uk
- petwell.co.uk
3,2
Moyen
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 64 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good communication and a fast delivery…
Good communication and a fast delivery service. Great service
2 avril 2026
Avis spontané
Thank you Petwell for Great! Customer Service
Thank you Petwell. For such quality Customer Service. Very refreshing and rare in this day and age..I will continue to make purchases from you. Pity the Parcel Companies let you down.
1 avril 2026
Avis spontané
Excellent Customer Service
I have never had any issues with my orders from Petwell in the past, all orders have been fulfilled and delivered quickly. However, I had an item missing from my most recent order and upon contacting Petwell, Natasha had got back to me and organised a refund within 20 minutes - excellent customer service.
30 mars 2026
Avis spontané
1st purchase experience
I have paid as much in postage as what the product costs, quite disappointed there, it also mentioned a percentage off the order which I didn't get.
Disappointed customer 😑
24 mars 2026
Avis spontané
Réponse de Petwell.co.uk
Hello,
Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it must be to feel disappointed with both the delivery costs and the discount not applying as expected.
We’d really like to look into this further for you and make things right. Please contact our customer care team at sales@pet-supermarket.co.uk
or call us on 020 8089 3880, and we’ll be happy to investigate and assist.
We appreciate you bringing this to our attention and hope to resolve this for you as soon as possible.
Kind regards,
Nicole
Petwell
Value for money and arrived on time
19 mars 2026
Avis spontané
Fast and efficient service at a great…
Fast and efficient service at a great price
16 mars 2026
Avis spontané
Never received my order.
I placed an order from Petwell and, after being assured it was on its way, found this not to be the case. After 2 weeks I again contacted them and, instead of offering to send my order, they just cancelled it. Very poor customer service. I won't be buying from them again.
16 mars 2026
Avis spontané
Réponse de Petwell.co.uk
Hello Zoe,
Thank you for taking the time to share your feedback.
I am very sorry to hear about your experience and completely understand how disappointing this must have been, particularly after being advised that your order was on its way.
Following investigation, it was confirmed that your parcel was unfortunately lost in transit with the courier. Given the length of time that had already passed, we made the decision to process a full refund as the quickest resolution, as we did not want to cause you any further delay.
I appreciate that this may not have been the outcome you were expecting, and I sincerely apologise for any frustration or inconvenience caused.
Please be assured that your feedback is important to us and will be taken on board as we continue to review and improve our service.
Kind regards,
Natasha,
Petwell.
Held off writing this review until I…
Held off writing this review until I see how my complaint was dealt with but now feel I must write this negative.
My order arrived all items were incorrect customer service very sorry and promised an investigation and sent out the correct items as an urgent still took 3 days to arrive and I couldn’t believe it they sent wrong items again being a weekend customer service closed so will chase them again Monday I except mistakes happen so would have given positive if the second time had been correct unfortunately I won’t be a repeat customer now
14 mars 2026
Avis spontané
Réponse de Petwell.co.uk
Hello Scott,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially after the replacement order also arrived with incorrect items. While we do our best to ensure orders are packed correctly, we sincerely apologise that this was not the case on this occasion.
Please be assured that situations like this are taken very seriously and we will ensure your feedback is passed on to the relevant teams so this can be investigated and improvements made where necessary.
If you haven’t already, please contact our Customer Care team so we can review this further and work towards a resolution for you. You can reach us at customer.service@petwell.co.uk
or call us on 020 8089 3883.
Once again, please accept our sincere apologies for the inconvenience and disappointment caused.
Warm Regards,
Natasha,
Petwell.
Excellent advice and service
Excellent customer service, replying promptly to enquiry, enabling purchase
8 mars 2026
Avis spontané
Unreliable courier service.
Unreliable courier service.
I appreciate this isn't directly within your control but that doesn't help.
Long term you need to find a reliable courier who can actually deliver items.
10 mars 2026
Avis spontané
Réponse de Petwell.co.uk
Hello,
Thank you for your feedback. We’re very sorry to hear about your experience with the courier and understand how frustrating delivery issues can be. While the courier service is managed by a third party, we completely appreciate that it still impacts your overall experience with us.
Please be assured that we regularly review our courier partners and the service they provide and feedback such as yours is very important in helping us identify where improvements are needed.
Thank you for taking the time to share your experience, and we hope we can provide you with a smoother service in the future.
Warm Regards,
Natasha,
Petwell.
Good prices quick delivery
9 mars 2026
Avis spontané
Great products,easy to order,items…
Great products,easy to order,items arrived quickly and well packaged.A shop I will visit+ order regularly.
23 février 2026
Avis spontané
Great Offer Prices & Reasonable Delivery Costs
Great Offer Prices & Reasonable Delivery Costs.
[Fast Delivery by Evri (not Hermes) as in your email.]
Great Selection of Foods and Meds -- Thanks Again
26 février 2026
Avis spontané
Great variety of low fat treats.
My dog has pancreatitis and only have very low fat treats. Petwell has a good range of low fat biscuit and jerky treats.
28 février 2026
Avis spontané
Repeat orders unreliable
The repeat orders are frequently not delivered on the scheduled date, in fact they are weeks or months late.
27 février 2026
Avis spontané
Réponse de Petwell.co.uk
Hi Kim,
We’re very sorry to hear that your repeat orders have not been delivered on the scheduled dates. We completely understand how frustrating this must be.
After reviewing this, it appears the delays were due to insufficient stock. We are actively working closely with our suppliers to improve stock availability and prevent this from happening in the future.
Thank you for your feedback and patience.
Warm regards,
Ellie
Great all round!
Fast delivery; ordered Tuesday evening, arrived Thursday afternoon. A large order and all items present. Good price, great service. My dogs are happy!
26 février 2026
Avis spontané
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