Excellent value dog food and when I made a mistake and signed up for two 12kg bags to be delivered every week for one small lab, customer services sorted it out quickly. Delivery was swift (and delive... Voir plus
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Absolutely Shocking. Place my order on the 29th August. (48hr delivery) It took numerous emails and phones calls to get to a full refund stage by the 21st September. I was given complete misleading... Voir plus
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After taking in some rescue cats I realised I would need to stock up on essentials like cat litter etc , while they bedded into their new home I came across Petwell and the prices were amazing compar... Voir plus
My last two months orders have arrived significantly late. In addition to this one order has simply not arrived and two orders arrived partially complete but one item was damaged. I’ve had to listen t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Petwell.co.uk - The UK's fastest growing online pet store. Specialising in flea & worming treatments, pet food and accessories. Save up to 50% off RRP on 100's of brands: Frontline, Drontal, Feliway, Royal Canin, Seraquin & Hill's.
Coordonnées de contact
Paramount House, Gelderd Road, WF17 9QD, Birstall, Royaume-Uni
- 020 80893883
- customer.service@petwell.co.uk
- petwell.co.uk
3,2
Moyen
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 64 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great all round!
Fast delivery; ordered Tuesday evening, arrived Thursday afternoon. A large order and all items present. Good price, great service. My dogs are happy!
26 février 2026
Avis spontané
I set up a repeat subscription so that…
I set up a repeat subscription so that every few weeks a bag of dog food should be delivered. The last 2 deliveries have been delayed because they don't have stock! January's delivery when stock came in didn't arrive despite being told it was out for delivery. Eventually DHLs tracking said it had been returned to sender.
Just had email about February and it looks like the only thing on repeat is the bad service. Will be cancelling
26 février 2026
Avis spontané
Réponse de Petwell.co.uk
Hi Delina,
We’re very sorry for the recent issues with your subscription and the delays you’ve experienced due to stock availability. We completely understand how frustrating this must be, especially when you rely on regular deliveries.
Please accept our sincere apologies for the inconvenience caused. We are actively working to improve our stock management and fulfilment processes to help prevent situations like this from happening again.
If there’s anything further we can do to assist you, please don’t hesitate to contact our Customer Care team at customer.service@petwell.co.uk or call us on 020 8089 3880.
Warm regards,
Ellie
Quick delivery
22 février 2026
Avis spontané
Easy website to navigate and excellent…
Easy website to navigate and excellent pricing. Love your reorder system
22 février 2026
Avis spontané
Everything returned unopened (cat passed) partial refund claiming some items not returned??
We ordered two surechip feeders plus mats and replacement bowls because one of our cats developed an acute kidney injury and needed to be fed separately. While the parcel was on its way, our cat had to be put down so we returned the entire order unopened. We received only a partial refund for the feeders but not the accessories with no explanation. Having followed up to ask why, a month has passed and still no reply ..
12/03/2026
I returned the entire order unopened.
So any missing items were either not sent to me or were not reviewed properly when delivered to you.
Please kindly issue me the remainder as this is quite frankly adding insult to existing injury.
23 janvier 2026
Avis spontané
Réponse de Petwell.co.uk
Hi DK,
Thank you for your feedback.
We’re very sorry to hear about the loss of your cat. Please accept our heartfelt condolences — we completely understand how difficult this must be for you.
Regarding your order, a full refund has been issued for the items returned, this is minus the £5 return fee. We sincerely apologise for the delay in responding to your previous messages and for any confusion caused regarding the partial refund.
If you have any further questions or concerns, please don’t hesitate to contact our customer care team at sales@pet-supermarket.co.uk
or call us on 020 8089 3880, and we’ll be happy to assist.
Kind regards,
Hayley
Pet Supermarket Customer Care Team
Poor customer service
Poor customer service.
Within 12 hours of placing an order I tried to cancel it but, as it was the weekend, received a message saying I'd have to phone during office hours mon-fri. But part of the order was dispatched during the weekend.
Company said I could return it, but I would be charged a return fee, however they backed down after I challenged this. Yet, still charged me a return fee AND return postage cost.
7 février 2026
Avis spontané
Réponse de Petwell.co.uk
Hi Rosie,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused when trying to cancel and return your order.
We would like to review this further and ensure it is resolved appropriately. Please kindly contact our Customer Care team at customer.service@petwell.co.uk, and we’ll be happy to assist you.
Warm regards,
Ellie
Excellent price and delivery.
Order placed on the 12th February for four large bags of purina one kitten biscuits for hedgehog’s, and passing paws. Absolutely astounded when it arrived this morning 13th February even more astounded that the courier was Evri and it arrived that quick!. Excellent service from Petwell and on this rare occasion Evri. I buy these biscuits all year round and Petwell were the cheapest of many this month so hopefully I will be a returning customer again and again. Thank you Petwell 🦔🐈🐈⬛ & me, their slave. Ps all the cats do have their own homes too!. 💜
13 février 2026
Avis spontané
Good web site
Good web site, easy to order and delivered quickly but with no time slot, however expensive
12 février 2026
Avis spontané
Great prices and speedy delivery
I bought Thrive dry cat food. I always shop around but have come back to Petwell for my past 3 orders. One of the cheapest prices I've found and the delivery was exceptionally quick.
29 janvier 2026
Avis spontané
Lousy customer service and no delivery!
Ordered cat food. After it hadn't arrived in two weeks, i wrote to them. They eventually gave me a tracking number for the cat TOY i had also ordered, but not for the food. TOY arrived, but FOOD never did. I asked for a refund, but got none... My last two emails remain UNANSWERED... Never again!
16 janvier 2026
Avis spontané
Réponse de Petwell.co.uk
Hello Sabine,
Thank you for taking the time to leave your review and I’m genuinely sorry for the frustration and disappointment this experience has caused.
This is certainly not the level of service we aim to provide, I completely understand how upsetting it must have been to receive updates for the toy but not the food.
I want to reassure you that I have contacted you directly and have processed a full refund for the missing items. Please allow 2–5 working days for this to appear back in your account.
Your feedback is extremely important to us, and we will be reviewing this internally to ensure we do better going forward.
Warm Regards,
Natasha,
Petwell.
Bags of cat litter
I ordered five bags of cat litter. One arrived on its own. Then three. I am still waiting for the fifth bag to arrive. Apart from delivery problems. Petwell is a great company to order from. I’ve never had delivery problems before. Only since New year. I have called DHL. They assure me the last bag will be here today.
27 janvier 2026
Avis spontané
Réponse de Petwell.co.uk
Hello Maureen,
Thank you for your feedback and we’re very sorry for the issues you experienced with your recent delivery. We completely understand how frustrating it must be to receive your order in parts and then have one bag delayed.
I’ve contacted you directly regarding the final bag and a refund has now been processed as unfortunately this package was returned to us by the courier. Please allow 2–5 working days for the refund to appear in your account.
We truly appreciate your kind words about Petwell and your continued custom, and we’re sorry again for the inconvenience caused by this delivery.
Warm Regards,
Natasha
Petwell.
A fast and efficient service and…
A fast and efficient service and competitively priced. I would certainly shop from Petwell again. Thank you
27 janvier 2026
Avis spontané
Have not received the order
Still have not received the order! Suggest that you use a more reliable delivery company. So far DHL have promised delivery on Wednesday-they cancelled and. advised delivery would be made on Thursday - WRONG!
DHL van arrived at neighbours house made a delivery to them and then accelerated out of the close! DHL then advise that they cannot locate my house! I call them to rearrange and they advised me that Petwell had not given them enough address information! So it is your fault - NOT. DHL's Now expecting delivery on Monday - let's see!!!!!!
29 janvier 2026
Avis spontané
Réponse de Petwell.co.uk
Hello Mike,
Thank you for taking the time to leave your review, and I’m sorry for the frustration and inconvenience this has caused. We completely understand how upsetting it is to repeatedly be promised a delivery that then doesn’t arrive.
I want to reassure you that the address details provided to DHL are taken directly from the order placed and are checked before dispatch. That said, I completely appreciate how frustrating this experience has been for you.
I am pleased to see that the order has now been successfully delivered, and I do hope this brings some reassurance.
Once again please accept our apologies again for the disruption caused.
Warm regards,
Natasha
Petwell.
Biocatolet
Stock my preferred cat litter at a reasonable price,shame no tracking details provided by either retailer or Evri unless you go back on to retailers website, so wasn't aware had been delivered to safe place.
30 janvier 2026
Avis spontané
Réponse de Petwell.co.uk
Hello Marguerite,
Thank you for taking the time to leave your review and for your kind comments about our pricing and product range.
I’m sorry to hear about the confusion around the delivery updates. Normally, tracking notifications and delivery confirmations should be sent directly to the email address registered on your account. I apologise if this didn’t happen on this occasion and understand how frustrating it can be not knowing your order has already been delivered to a safe place.
We truly appreciate you highlighting this, as it helps us identify where communication can be improved.
If you ever have any concerns about a delivery, please don’t hesitate to reach out to us and we’ll be more than happy to check the tracking for you.
Warm Regards,
Natasha,
Petwell
This is the second time using Petwell
This is the second time using Petwell. I can't fault them. Ordered on the 21st Jan. Delivered 23rd Jan. Much cheaper than who I used to buy it from. Brilliant.
23 janvier 2026
Avis spontané
Still awaiting delivery!
28 janvier 2026
Avis spontané
Réponse de Petwell.co.uk
Hi J,
Thank you for your review, and we’re very sorry that your order has not yet arrived. We completely understand how frustrating this must be.
Please contact our customer support team with your order details so we can investigate this as a priority and ensure your delivery reaches you as soon as possible. Please contact our customer care team at customer.service@petwell.co.uk or call us on 020 8089 3883
Kind regards,
Hayley
Pet Supermarket
New to this company and website but…
New to this company and website but impressed so far. will order again
16 janvier 2026
Avis spontané
My cat loves the Biocat litter
My cat loves the Biocat litter, I love it as biodegradable, doesn't clump and getting it delivered is perfect and still cheaper than supermarkets even with delivery costs. Great company.
20 janvier 2026
Avis spontané
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