PHMG Avis 2 330

I would say its been about 2 years now but I was on the verge of canceling our contract with PHMG, we were fed up with open ended promises, bad fallow through and it seemed like we changed account managers quarterly. to say we were unhappy was an understatement. PHMG used up their 3rd strike with me, but they insisted they set us up with their Senior Account Manager Matthew Garrity. We agreed and gave them one more chance. It didn't happen overnight, but I would say with in the first year we saw a difference, Matthew was willing to learn our business and give us realistic expectations, he really has made it feel like we employ him on our team. I think in 2 years he maybe has missed 2 deadlines and that was normally due to him turning down recordings or scripts before I ever saw them. He has done a great job coaching me on how to get him the information he needs to make their side of our hold message successful. In short Matthew has turned our angry problematic and painful dealings with PHMG into a great partnership that I look Forword to working with every 2 months when we talk.

Great experience with PHMG over the years. The team have always been friendly and professional, and Ewan in particular has been excellent to deal with, always helpful and approachable.

I have really enjoyed my service at PHMG specifically because of their employees like Alex and others who always take care of us in a timely manner with vast knowledge base and support

We have been working with Matt for around 7 years now, and rely on his team to take care of all our phone systems, messaging, and IVR menus. His team produces top notch sound, music, and voiceovers without us having to manage or micro-manage the production and application at any point. Great service, great attitude, and phenomenal results. We would recommend PHMG to anyone serious about their customer service quality and phone lead generation.

Joanna is really informative, a great listener. She made me feel that my questions and feedback were important and I felt she made my request a priority.

Great service from start to finish. Excellent communication and updating of voices and messages. Their services have lifted our automated telephone service significantly.

Always a pleasure to work with. Alastair is very friendly, personable and professional, and our catch-ups are greatly received. Deliverables are always completed within the stated timeframe and to a high quality.

Excellent account management and very good quality audio brand videos. Also, PHMG are always there t o help with any queries.

From start to finish the experience with PHMG has been amazing, from the initial rep attending and explaining what is on offer, to the onboarding process and then follow up and support from our account manager it couldn't have been easier. Highly recommend.

Joanna is great to work with!

Our account mananger Ewan is brilliant, always emails asking if we need anything (Christmas messages, OOO messages etc) they are very quick with production of the messages.

PHMG go the extra mile, to get things right for their customers (like me). Lots of flexibility and help. We have no hesitation in recommending them.

The agents are really friendly. especially Ewan. Chased us to get Christmas hold music which we were grateful for as we didn't think about this and it was a lovely touch!

This company is full of crooks. RUN - don't walk- from PHMG they are shady all the way. They lie to you and manipulate you at every turn. They refuse to reply to emails in writing but will call you and tell you one thing verbally over the phone only to change their story once you catch them in their lies. Their contracts are shady with "autorenew" clauses claiming you have to submit cancellation 42 days in writing prior to cancellation even though that was never made clear to us. You cannot view your account manager contact info on your customer portal or see your contract either. We will be contacting a lawyer to get us out of this mess, what a disaster! Avoid them at all costs.

We have been using PHMG for a few years now and have always had a good experience. More recently, we decided to upgrade our service and they have been super helpful at helping us update and expand the user experience for our clients calling in. Taran was our companies point of contact and went above and beyond, and has always been super responsive.

Working with PHMG has left me thoroughly impressed every step of the way. Bailey Halligan is my contact and she helped guide me through the new experience of understanding how this whole phone thing works. She quickly responded to all my e-mails and always triple-checked to make sure that nothing was overlooked. I wouldn’t hesitate to recommend Bailey to anyone looking for assitance and expect to be working with her for a long time.

All of the people that I have communicated with have been very helpful and professional. The quality of the services they have provided have been exceptional. I have had some issues with holiday schedule errors, however, PHMG has worked diligently to resolve the issues to my satisfaction. I would recommend their services to anyone serious about looking and sounding professional.

We've been using PHMG for more than 5 years. The level of service has been top-notch, and I really appreciate our current rep, Taran. He is very good about checking-in to see if we need to update/change any of the messages, get our office closed messages scheduled each year and suggest new ideas.

We just recently updated our on-hold music choice and added some marketing-style messages, and I'm impressed with how often he provided options and then quickly moved to get them into production.

Overall, PHMG has helped my company present itself professionally to our customers.

Khadeeja was very helpful in resolving our issues with PHMG. Very knowledgeable, respectful and professional.

PHMG were fine whilst we wanted their services but trying to cancel is a nightmare. The contract apparently autorenewed (I thought that was now banned) although we did finally get it changed to a monthly rolling contract. We have since moved away from them completely and they tried to charge us £ 25 per month ongoing for the on hold recording which I'm fairly sure is our intellectual property. Couldn't be bothered arguing with them in then end so deleted it all and glad to be away from them. Make sure you have copies of the contract you signed as they'll happpily refer to it without providing you a copy. I would not recommend this company.