Phoenixcarcentre Avis 

Nice team to do business with.
I spotted a car I liked on their website, and made an appointment to see it. The sales team were very friendly, no pressure to buy, gave me plenty of time to examine the car, happy for me to take a test drive on my own. All-in-all a nice buying experience.

TL;DR
1. Their website offers reservation at £200, I was charged £250?
2. The "Fully Refundable" deposit wasn't explained very well, and certainly has some hidden criteria.

I initially spoke to Dalton, he was very nice and approachable throughout the whole process, and I fully admit my part of unintentionally giving these guys a bit of a run around.

Naturally, I was looking around quite a few potential new cars, and found one at Phoenix that I was interested in, told I could put down a refundable deposit to hold the car, and should it not work out, that will be refunded to me, so booked in on Sunday 22nd. In the interim, I came across another car from another place, and booked into see that car on the 24th.

I was unfortunately unwell on the 22nd, and asked to push the viewing back, which was accepted by the guys at Phoenix. I was able to make the 24th appointment on the other car, loved it, bought it.

Phoenix beat me to the call on the 25th and I apologised profusely for the mess around but I wouldn't be advancing with the sale. Understandably, there was a bit of frustration, and I was then quickly told that the previously fully refundable deposit was no longer refundable as I hadn't gone to see the car.

I get that its some cover for exactly this happening, but want to a) make sure that others are aware of the smallprint as it wasn't made particularly clear over the phone and b) had I known this, I would have came up to look at the car with zero intention of buying a few days later, meaning that they would have had even longer with the car held on deposit, meaning that I've effectively been penalised for keeping them informed.

Excellent experience from start to finish. Went to view the car and was given time to look at it at our leisure and then took it out for a test drive. No pressure to buy whatsoever. Complete transparency during the sale. Would definitely buy from phoenix again.

Graham, Dalton and the team were amazing, we found a van we liked and they made the process so easy and simple nothing was too much trouble. Great customer service, would definitely buy next car from Phoenix Cars

I've got to say that I have been the worst customer ever. But you were all so kind to me. I can honestly say that this company has been great. Outstanding service and I would recommend to anyone.
My new car is amazing and thank you once again for your patience and kindness to me. From the crazy lady.

I purchased a car for my wife and our growing family, anticipating a reliable vehicle. Unfortunately, our experience has been far from satisfactory.

Within minutes of driving the car, the supposed "work" done on it became apparent as it began leaking oil all over the brakes. To make matters worse, I was required to pay a percentage of the repair costs despite the issue arising almost immediately.

In the short span of three months since the purchase, the vehicle has spent two of those months in various garages. Upon consulting with a knowledgeable individual, it was suggested to plug the car into a diagnostic tool. This revealed numerous faults, the most alarming being mileage manipulation.

I reached out to the seller to rectify the situation, requesting that they either take the car back and return my part exchange or compensate me in cash. Unfortunately, they refused, leaving me with no option but to seek legal assistance.

This experience has been deeply disappointing and stressful, and I cannot recommend this dealership based on the level of service and the issues encountered

Once again thet have delivered excellent service outstanding cars on their site. This is the second car I have bought off them.
2 year Warranty included too which was a bonus

After saying goodbye to my old car, I was over the moon that my experience with Phoenix cars had me replacing it within a few days.
They couldn’t have been more helpful, communicative and friendly. Joe dealt with the financing side with clear communication and great organisation. I was taken for a lovely test drive and have been delighted with my new car. Thank goodness for Phoenix Cars and their wonderful staff!

Today my partner and I visited Phoenix cars to look at a car we were interested in. On arrival we were met by the sales staff and were provided with a coffee while the car was being prepared. Prior to a test drive, they took it off to a garage to ensure we have plenty of fuel for a test drive. We traded in our old car, there was no haggling and it was all a very present experience from start to finish. Thank you

Me and my partner was very weary about buying another car due to our old car being given to us in such a bad way by another dealership! We saw our new car and was certain we’d like it. Dalton was dealing with us and was brilliant, he was not pushy at all and even offered us to go away and have a think about it! The customer service from dalton and his colleagues was amazing and friendly. Something needs to now be sorted on our new car and dalton again is dealing with this with no problems at all which we really appreciate, can I add even getting the car In asap! Will definitely be coming back here for any cars I’d like to buy in the future! Thankyou everyone at Phoenix cars for the outstanding customer service and my stunning new car!

My car broke down on the way to our European cross country journey due to major engine and gearbox failure. I was desperate and helpless. It was Saturday midday, I desperately needed a reliable motor to carry on with my journey... Found these guys online in Winchester and gave them a call. Told them what happened, and I needed help soon as possible. Gave them 12 hours to get my new car ready to go. From the moment they picked up the phone I felt safe. Sunday morning, my new Land Rover was waiting for me, all sorted ready for collection. Cannot express how grateful I am for the effort from the team at Phoenix Car Centre. They truly and honestly saved the day and our holiday. Done 4000 miles with the car since left the dealership in less than a week. No issues whatsoever. Again, thank you ever so much for your service. Brilliant effort!

I have been looking for a new car for sometime ,however I wasn't sure what I wanted , until one day of searching , I came upon Phoenix car center which is really local to me .
I can not fault the service , I was able to test drive the car without being accompanied . Austin and his team was very friendly, professional and made everything easy , even the fiance team were great . I am very happy with my new car .
What I would say , is mind the red bollards !! As I was Reversing my old car , I knocked into the bloody bollards ....ooosps . So embarrassing, but the team , made sure I was ok and took my car to check it over and removed the red paint .

Recently used Phoenix for the purchase of a car for my 75 year old mother. We dealt with Harry and he was great. Very patient & tolerant with my nervous mother. He was friendly & helpful as well as putting her at ease. Very professional and not at all pushy. The whole team can’t do enough for you. Collection was seamless and Joe was great at this stage of the process. Would highly recommend.

Yet again this Chinese is the best about the standard of food is well amazing no other Chinese comes. Close

Recently purchased a new car from phoenix and couldn't of asked for a better experience, was very helpful with filling all the paperwork out and the part exchange of my previous vehicle

Excellent service from start to finish. Shout out to Dan he dealt with my queries and a few bits of work that needed doing quickly and efficiently. Great salesman in the making!!
Very happy with the mokka, was valeted to a high standard making it feel like you were leaving with a new car.
Will definitely recommend to others.

***Highly recommended.***
Outstanding service from start to finish. Very professional, friendly and knowledgeable sales team.
All my queries were promptly resolved - overall a faultless, straightforward, and enjoyable car-buying experience.
I absolutely love the car I bought from Phoenix Car Centre. It’s fabulous.
Thank you all so much!

recently purchased a vehicle from Phoenix Car Sales, and the experience has been nothing short of a nightmare. The car they sold me came with a serious alignment problem that was not disclosed during the purchase, and now, they are outright refusing to rectify the issue, leaving me with a defective vehicle which has been parked up unable to use during Christmas period so had no transport and still waiting on tyres which I have ordered to arrive.

When I took the car on the dual carriageway I realised the car was shaking and few days later it started to lose air so I booked with a local well reviewed tyre place who took the wheel off and showed me exactly what happened which you can see below there is 2 holes in the tyre due to the alignment being completely off. They said the car went through ‘inspection’ so apparently it was all good to go but that lasted 2 weeks. I have contacted Phoenix car sales and told them the problem but I am getting nothing but excuses. I suggest everyone to take their custom else where who will look after you after car sales not just brushing you off when the car sale is done. This was a £26,000 graduation car for a family member which is no small amount and now I’m having to spend further more on tyres and alignment so thank you for ruining Christmas and graduation for us 👏🏽

Pheonix car centre were amazing from start to finish Dalton was professional from the start held the car for me an awaited funds an even delivered straight to my door hassle free I'd definitely use them again. Car is nice to, gave me what I wanted for my old car an a bit more too win win.

The team were really helpful. Harry showed us the car we had gone to see and then it just so happened a car had just been part exchanged which we liked. When we had gotten back from a test drive on the first car they had hoovered the car they had just received and let us take it out for a test drive. When we got back Jason was really friendly and helpful and wasn't pushy. We agreed on the car and we then spoke to Joe regarding finance who again was really nice. The whole process from looking at a car to driving it home was simple and easy. Definitely recommend.