Phoenixcarcentre Avis 

I have just bought a Macan from Phoenix cars which was so easy and a pleasure to experience. Dalton was very professional and flexible giving me time to explore the car, test drive in a relaxed way to ensure I made my choice on the purchase. The team were fully supportive throughout the process and I can truly say I enjoyed the experience and will buy from them again. The macan is a dream, as described 🤩
Simon W

Brilliant service from start to finish. Cannot recommend Phoenix Car Centre enough. Dalton was extremely helpful with the purchase of our car and Graham helped with an issue (manufacturers issue) and replaced a part with no hassle at all. Would definitely recommend to family and friends and this will be our first place to look for any future vehicles.

Recently, I bought a BMW 3 Series, and Phoenix Cars made the whole process so easy. From the initial phone call, they were extremely helpful in booking me in to view the car immediately and answering all the questions I initially had. Upon viewing the car, I was met by Austin, who was really helpful and not pushy at all. He let me take the keys and inspect the car myself while being able to again answer any burning questions I had. Without any hesitation, he offered me a test drive, which I thought was a nice gesture. After this, we spoke in the office, and he provided full details of the car and was extremely nice and understanding when I shared certain concerns I had about buying the car. I got a call the next day asking me if I was still interested in the car, and of course I said yes. From here, the process was so smooth, and the team was so helpful in keeping me updated and providing updates on the car. On collection day, I was greeted by Joe, who is another real asset to the team. incredibly friendly and did not hesitate to answer my questions and show me practical things about the car I was unsure of. Overall, a great dealership with great staff and even better stock! definitely will be recommending and coming back in the future!

Fantastic service.
I know the lads via a friend which may lead people to read this and think it’s a bogus review.
I’ve never purchased a car from
Phoenix due to the above…purchasing from acquaintances could provide issues in the future. Business is business after all.
Just goes to show how wrong you can be!
I got a fair price for my wife’s mini which was priced by others some £500 less. From here we were allowed freedom to walk around all the cars with nobody constantly chasing us to purchase a certain type of car. When I asked which car they’d advise, considering long term loss, cost to repair, tax, fuel consumption etc.I got clear answers on my questions each time (I’d done a bit of homework on each car my wife liked beforehand).
This immediately put me at comfort as there was no hint of the bad reputation that car dealers sometimes get.
We chose the car and Austin took us CLEARLY through all the options of finance, down payment, finance clearing and service/warranty options. No hard sell that I’d experienced in the past.
I am also via a friend aware now of the frequency that they sell cars. That only leads to one conclusion…..good customer service and great cars!
When the time comes there’s only one place I’ll be going to sell and purchase a newer car.
Well done phoenix for changing my opinion of the car trade and my ‘contempt prior to investigation’!

After reading the reviews for Phoenix Car Centre I decided to travel over 100 miles to purchase my new car.

On the day of purchase everything was very straight forward after a long journey I was greeted with a coffee, given the car keys. No pressure sell, very friendly staff and I was driving home within a hour.

After a few days the car had an issue. I spoke to Jason, a low loader arrived out of hours collected the car and left me with a hire car.

Customer service has been spot on. I couldn’t recommend Phoenix Car Centre enough. Big thank you to Jason who has been very helpful.

I was impressed from the minute I drove in. Lovely site, clean and tidy with an impressive selection of vehicles.
Friendly staff, Austin and Dalton really know their stuff and they were more than happy for me to take a few cars out of a drive.
Answered all my questions, cannot recommend Phoenix highly enough!

I sold/traded my Audi TT via Motorway and the team at Phoenix Car Centre were brilliant with arranging the collection and providing everything I needed. The handover went really smoothly and I was really impressed.
Andy and the team helped with my queries and made the process nice and easy. I would highly recommend Phoenix Car Centre, and when I am looking for another car I will definitely be in touch.

I telephoned the dealership to advise I wanted to view a Ford S Max that they had advertised on Autotrader. I made the one hour round trip and dealt with a disinterested young member of staff who was yawning non-stop whilst dealing with me to the point I had to ask if I was keeping him up. After spending some time looking at the vehicle I turned the ignition key only to find that it didn’t actually start. A further member of staff was summoned who appeared with some jump leads and asked of I could pop the bonnet. After both of us attempting to open the bonnet without success, it was deemed the cable was probably broken. I advised I was no longer interested in this car or any other car and left. On leaving I had a near miss with the member of staff I initially dealt with who was attempting to park a Jaguar. Why, when I had called the dealership and advised I was attending would they not give the car a once over and start the engine? A complete waste of high my time and money and I shall never be returning.

Very good choice of cars, friendly and helpful staff brought Audi A3 picked it up on Saturday 1st July had a small problem with vehicle was collected and loan car supplied then delivered within days excellent service.

I cannot recommend Phoenix Car Centre enough. Completely hassle free from start to finish, i had an idea of 3 different cars i wanted due to there comprehensive stock list they had all 3 cars i wanted to look at, on arrival i was allowed to look around the cars , i was given the keys and allowed to test drive Completely hassle free. The Staff at PCC were zero pressure or hassle and extremely helpful on collection day sorting and completing all paperwork....I would 100% recommend to anyone wanting a new set of wheels

Austin at PCC really helped me. Great approach with customers. Went the extra mile to help me out when looking for a car. Thumbs up !!

Great service from Joe. All requested work and more was done and the car was ready for collection as promised.
Love the car. Thanks

The team at Phoenix were attentive and professional when I was looking to get a replacement car. I arranged an appointment and took the vehicle for a test-drive and was told to take as long as I needed to ensure I was happy with everything. Their attention to detail was first-class and I never at any stage felt under pressure with an old-school hard sell. Recommended.

Just wanted to share my experience dealing with Phoenix cars. It's a story with a happy ending even if the middle bit wasn't all plain sailing. Bought a beautiful RS4 from Phoenix and when I went to view and test drive it, it was exactly as the advert described. However, there was one tiny concern, at least at the time it seemed tiny; an infrequent, difficult to replicate, very quiet, occasional, little clunk when changing gear. It wasn't there all the time and from inside the car barely noticeable. Not easy to spot or diagnose the issue. Not even easy to be sure there was an issue at all.

Phoenix assured me it was nothing to worry about and I took their word for it, safe in the knowledge that if this turned out to be a problem they would put it right. Well it did turn out to be a problem, a rare and costly one, almost unheard of; a worn synchro hub on 4th gear. How this can occur in a DSG box controlled by software that won’t allow any 'dodgy' gear changes is anyone's guess. Most likely it was a manufacturing fault.

Following a bit of back and forth and a couple of independent inspections Phoenix agreed to carry out the repairs and totally at their cost. They couldn't cover the cost through their warranty company because it wasn't a fault that developed after the sale, essentially it was there before the sale but had gone unnoticed and so Phoenix were on the hook for the entire cost of the repairs.

I won’t reveal how much it cost but if you know anything about gearboxes you will know they aren't cheap to fix, auto boxes are even dearer, DSG boxes dearer again and that's if you can find someone that will take the work on. In total Phoenix and their specialist had the car back for 4 weeks but Phoenix were as good as their word and covered the repair costs, they also leant me a courtesy car and delivered my RS4 back to me once it was fixed.

I've had the car back for 4 months now and it still drives perfectly; gear changes are smooth and of course completely silent. I was really worried it wasn't going to get sorted but the car feels great.

OK, Phoenix missed the issue when they sold the car to me but it was barely there at the time. In any case, they took responsibility and sorted it out at their cost, no argument, just good communication all the way through. In particular, thanks to Jason who arranged the repairs and kept me updated with progress.

From my experience I believe Phoenix are a very trustworthy car dealer and I would certainly not hesitate to buy from them again.

Emailed to ask if car was still available. No reply. Went on live chat to ask same question. Person on live chat doesn't actually work for the company so didn't know the answer. Said she would get someone to email me. Still no reply. Following day car was removed from auto trader website so presumably sold. Good job I didn't make the 3 hour journey without checking first.

Just got a new car from phoenix and Austin and Joe made it so easy and helped me get into a much better deal would highly recommend and will certainly be using the in the future cheers guys

Excellent sales service, and after care. I’ve purchased three cars from Phoenix over the past few years because they not only make the sale easy and enjoyable, but they have been honest and helpful with the aftercare. I’ve had a few issues after buying cars, none of which were there at the time of sale. Each time they have communicated the best way to sort the issue, and have been fair with the financial side. I always use their Warranty, and extend it if possible. A good company, and a great range of cars.

I BOUGHT A CAR IN JUNE 2022 FROM THIS COMPANY.THE STAFF WERE VERY HELPFUL IN THE PART EXCHANGE/ SALES PROCESS AND MORE RELEVANTLY IN THE AFTER SALES SUPPORT.I RECOMMEND THEM TO ANYONE NEEDING TO CHANGE CARS.

Do not hesitate to purchase a vehicle from this company. I visited Phoenix Car Centre having seen their website and within 48 hours have the vehicle of my choice. No hassles, no hard sell or misinformation just GREAT customer service. My salesman was Neil whom was friendly, knowledgable and went that extra mile when I encountered some financial hiccups on the day of payment thanks to a less than helpful bank (cancelling my account with them immediately!). A 40 minute "come back when you like" test drive proved my vehicle to be in great shape and mechanically sound just as advertised. Why waste your time with a main dealer when a company such as Phoenix Car Centre can provide good value and excellent service. Keep up the great work Phoenix. I will see you again for my next purchase.

Had an absolutely fantastic experience with these guys today. Austin and Joe couldn’t do enough for us to help us to take away my dream car. They made sure we were happy and completed the process flawlessly. Buy with confidence and get the best deal!