Just purchased . 2 Phoenix new millennium black filters, for my Big Berkey. Extensive priming 10 minutes, The water goes through at 1 gallon in 6 minutes , that’s 10 gallon an hour almost as q... Voir plus
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If I could give 0 I would. I just called their “customer service” number to clarify something before placing my order and it’s a scam number. People are manning that number ONLY to try and collect you... Voir plus
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I like that the stainless steel spigot came standard. Customer service was very prompt answering a question I had before I ordered. I'm so pleased with the first machine I bought for my daughter that... Voir plus
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Purchasing the Phoenix Gravity 1.5G water filter system was a great choice. The company makes a beautiful product that works well. Everything shipped quickly and was as described. While I purchased th... Voir plus
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Phoenix Gravity Water Filters excel at manufacturing world’s no#1 product that efficiently eliminates 99.99% contaminants. Our superior filtering solution ensures vital minerals for the human body are retained so that you always have access to healthy and fresh water.
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Just purchased
Just purchased . 2 Phoenix new millennium black filters, for my Big Berkey.
Extensive priming 10 minutes, The water goes through at 1 gallon in 6 minutes , that’s 10 gallon an hour almost as quick as a good flow from the tap, way way above their claims of (UP to 4.2 gallons ) can’t be right surely , messaged supplier and Berkey to be told it’s normal ???? Also doesn’t smell or taste nice , musky , cleaned everything many times . tap water tastes better. Ordered a different brand made in UK , not India . These Phoenix are going in the bin
Well the reply from Phoenix , the obviously have not read my review,
There is no white substance mentioned , There is a musky smell and taste
I’ve primed the filters for a very long time over and over.
You state up to 4.5 gallons an hour , these ones I have do , 10 gallons an hour
I did not state that There was a white residue, read the damn post
8 mai 2026
Avis spontané
Réponse de Phoenix Gravity Filters (USA)
Hi There,
Apologies about the experience you had, our filter pair can purify up to 4.2 gallons of water per hour, for smaller volumes like our 1.5 gallon filter, filtration time will be even quicker.
The white cloudy residue you're observing in the filtered water is likely due to insufficient priming of the filters and should disappear after about 5 rounds of filtration. To maximise your filter's performance and reduce the initial cloudiness, it's crucial to prime the filters before installation.
Best Regards,
Phoenix Gravity Water Filters
If I could give 0 I would- scam “customer service” number!
If I could give 0 I would. I just called their “customer service” number to clarify something before placing my order and it’s a scam number. People are manning that number ONLY to try and collect your information and they are EXTREMELY AGGRESSIVE about it. They are pretending to offer you some voucher before passing you the REAL customer service number. Whether or not you’re placing an order, they want your home address. They outright refuse to give you the real customer service number until you agree to let them send you a “voucher”. When I said no thank you to the voucher, the agent just kept repeating his lines and talking over me, telling me to “take my time” after I said several times that I wasn’t giving him my information and would like to pass on the “voucher”. He then told me he gets paid by the hour and I was just making him rich- that he could basically stonewall me from getting the customer service number unless I agreed to the voucher. CRAZY! I’ve never experienced anything like that on a customer service line in 51 years of life. He then disconnected the call. They not only lost a customer for life but it will be my mission to make sure the public knows how scammy this company is. Gross
29 avril 2026
Avis spontané
Réponse de Phoenix Gravity Filters (USA)
Hi There,
Apologies about the negative experience you had,
We have only one primary customer service number that is listed on our website, we do offer discounts on subscriptions and would be happy to assist you with your purchase.
Kindly contact us via the phone number or email address provided on our website and we can further assist you.
Best Regards,
Phoenix Gravity Water Filters
www.phoenixwaterfilters.com
It seems to filter water well but
It seems to filter water well. I am not a lab and cant really test it to say for sure. It is nice not having to depend on a plastic filter system in this day and age. However, the construction is not great. The cardboard box has more thickness than the metal housing. Very thin and seemingly cheap. The instructions say to install the spout hand tight only because you could damage the flimsy metal. In doing so, the spout actually spins a bit in use if youre not careful. It doesnt leak because of the gasket inside and outside but I can foresee the leak coming if it continues to spin. Being an HVAC contractor that uses tin snips often, my grip is better than most and with that advantage, it still spins a bit. I also learned after I bought and built it, that there is no way to monitor water level unless you go back to the company and buy a additional different spout that has some ability to see the water level. The jury is not out on it yet but it may be going back.
12 novembre 2025
Avis spontané
Very well packed and promptly posted!
22 septembre 2025
Réponse de Phoenix Gravity Filters (USA)
Thank you for your wonderful feedback! We’re thrilled to hear that your order arrived promptly and well packed. It means a lot to us to know that you are happy with your experience.
We look forward to serving you again soon, and please don’t hesitate to reach out if you ever need assistance or have questions about your Phoenix Gravity Filter.
Best Regards
Phoenix Gravity Water Filter team
I love the product
I love the product, however, I had a problem with the replacement of the new filters. I installed them but no water came through the spout. I called your help line and got a woman that I could not understand!! I got weary of asking her to repeat herself and ended the call. Very frustrating and disappointing.
13 octobre 2025
Such a sweet filter
Such a sweet filter - easy to install and great quality operation!
7 octobre 2025
Avis spontané
Réponse de Phoenix Gravity Filters (USA)
Hi there,
Thank you for your kind feedback. We’re delighted to know that you found the filter easy to install and are pleased with its quality and performance.
Your satisfaction means a great deal to us.
Best regards,
Phoenix Gravity Water Filter Team
Réponse de Phoenix Gravity Filters (USA)
Dear Jennie,
Thank you for taking the time to share your feedback. We are committed to providing exceptional customer service, and we greatly appreciate your acknowledgment.
Should you require any further assistance or have any questions, please do not hesitate to contact us.
Kind regards,
Phoenix Gravity Water Filter Team
All stainless steel
All stainless steel. Got the small one for one person that gives me good tasting water for the day. I didn’t want plastic water bottles clogging up the landfills so it’s serves two purposes. Glad I did.
24 septembre 2025
Avis spontané
Réponse de Phoenix Gravity Filters (USA)
Dear Millie,
Thank you for your thoughtful review.
We’re pleased to hear that the stainless steel unit is meeting your needs and providing clean, great tasting water throughout the day. It’s also wonderful to know that reducing plastic waste was an important factor in your decision, we truly appreciate your commitment to sustainability.
Thank you for choosing Phoenix Gravity. Should you need any assistance in the future, please don’t hesitate to reach out.
Best regards,
Phoenix Gravity Water Filters
I love it
I love it. It’s the perfect size. I did have to watch the U Tube video, after that everything was fine.
24 juillet 2025
Réponse de Phoenix Gravity Filters (USA)
Thanks for the 5-star review! We're thrilled you love your clean water.
I recently purchased the Phoenix travel…
I recently purchased the Phoenix travel gravity filter for when when we take trips. It's perfect size and is well made. It comes with a stainless steel spigot which is a plus since many filtration systems like my Royal Berkey gravity filter system come with plastic ones that start leaking shortly after you begin using them. I purchased some spare black carbon filters from another company and instead of receiving them I received two fluoride filters, not just once but twice. I then decided I would call Phoenix water filtration and give them a try and I'm so happy that I did. I received the best customer care one could ever expect. I explained my previous encounters with the other company sending the incorrect water filters twice and how it took a lot of phone time and travel time to return them. The Phoenix representatives were empathic and professional. I explained that we would be leaving on vacation in a week. The representative said she'd check with their team to see if they had the filters and the ETA and once she knew she's call me back. I think it was less than an hour that she did giving me the information I needed to make a decision. I was so impressed with the high level of customer service and communication that I needed to make my decision. I had several other questions over the day to come and emailed customer service and each time I received an immediate response that was thorough above and beyond my expectations. I'm very impressed with the product and most of all the customer care I have received. I will be switching all my future needs over to Phoenix where I know I'll be taken care of right.
8 juillet 2025
Avis spontané
Réponse de Phoenix Gravity Filters (USA)
Hi,
Thank you so much for your incredibly kind and thoughtful review, it truly means the world to us. We're absolutely delighted to hear that your experience with both our product and our customer service team has been such a positive one.
We’re so glad the Phoenix Gravity Filter is the right fit for your needs and that you’re enjoying the stainless steel spigot, we believe durability and quality should never be compromised, especially when it comes to your water.
It was our pleasure to assist you with your order and ensure everything was sorted in time for your trip. We understand how frustrating it can be to deal with incorrect shipments, so we’re very happy we could help make things easier for you this time around.
Our entire team is committed to providing prompt, reliable support, and we’re thrilled that it made a difference for you. Knowing that you’ll be turning to Phoenix Gravity Water Filter for your future needs is the best compliment we could ask for.
Wishing you safe and refreshing travels with your Phoenix Gravity Water Filter.
Warm regards,
Phoenix Gravity Water Filters Team
Purchasing the Phoenix Gravity 1.5G…
Purchasing the Phoenix Gravity 1.5G water filter system was a great choice. The company makes a beautiful product that works well. Everything shipped quickly and was as described. While I purchased the system through Amazon, the company shipped it to me sooner than expected. I purchased another version of the water spout directly from the company, and it arrived quickly too.
21 janvier 2025
Avis spontané
Réponse de Phoenix Gravity Filters (USA)
Hi Debra,
Thank you so much for taking the time to leave such a thoughtful review, we truly appreciate it!
We’re thrilled to hear that you’re happy with your Phoenix Gravity Water Filter System and that everything arrived quickly and exactly as described. It means a lot to us that you noticed the care we put into both our product quality and customer service, whether you ordered through Amazon or directly with us.
Your feedback reinforces our commitment to delivering high-quality, beautifully crafted systems that genuinely make a difference in our customers’ lives.
Thanks once again for choosing Phoenix Gravity Water Filters!
Warm regards,
The Phoenix Gravity Team
All good
All good, except sometime little leak middle part.
I thought will receive extra filter.
20 juin 2025
Réponse de Phoenix Gravity Filters (USA)
Hi Sang Ellis,
Thank you so much for taking the time to leave us a review, we’re thrilled to hear you're enjoying your Phoenix Gravity Water Filter!
We’re sorry to hear about the minor leak you've noticed. Our support team will be reaching out shortly to help resolve that for you and ensure everything is running perfectly.
Your feedback is incredibly valuable, and we're so grateful for your support. If there’s anything else we can do to improve your experience, we’re just a message away!
Warm regards,
Phoenix Gravity Water Filters Team
Mine is leaking
Mine is leaking, I got ahold of the company via email and they have NOT responded!! Very disappointed
24 mai 2025
Réponse de Phoenix Gravity Filters (USA)
We're so sorry to hear that you're experiencing a leak and that you haven’t received a response—this is absolutely not the level of service we aim to provide. sincerely apologize for the inconvenience.
Please rest assured we’re looking into this urgently, and someone from our team will be in touch shortly to help resolve the issue. Thank you for your patience.
Warm regards,
The Phoenix Gravity Support Team
Terrible customer service
Terrible customer service. They simply tell you that whatever is not working with your filter is your fault. Also, the filter is garbage. Don’t buy it.
23 mai 2025
Réponse de Phoenix Gravity Filters (USA)
We’re really sorry to hear about your experience and truly regret that you feel let down by our service and product. That’s never what we want for any of our customers.
We always aim to resolve issues with care and respect, and we’re sorry if our communication came across otherwise. Your feedback is important to us, and we'd love the chance to make things right if you're open to it.
Please feel free to reach out to us directly—we’re here to help.
Warm regards,
The Phoenix Gravity Support Team
Happy enough to buy two more
I like that the stainless steel spigot came standard. Customer service was very prompt answering a question I had before I ordered. I'm so pleased with the first machine I bought for my daughter that I've ordered two more for additional family members. This time I've also purchased the fluoride/arsenic filters. I like that they are refillable, unlike others I've ordered from another company in the past.
22 mai 2025
Réponse de Phoenix Gravity Filters (USA)
Dear Ruth,
Thank you so much for your kind words and for taking the time to share your experience with us—we’re absolutely thrilled to hear that you're happy with your Phoenix Gravity Water Filter!
It means a lot to know that you not only loved the first unit for your daughter, but also felt confident enough to order two more for your family. That kind of trust is exactly what we strive to earn with every customer.
We’re especially glad you appreciated the stainless steel spigot and refillable fluoride/arsenic filters—it’s thoughtful feedback like yours that keeps us focused on what matters most: quality and care.
Stay refreshed!💧✨
Warm regards,
Phoenix Gravity Support Team
It is too hard to get a hold of the…
*Update* It took a few days of back and forth, but they gave me a full refund. They seem to only email or respond around 9-10 am CST.
It is too hard to get a hold of the company. They even got my name wrong when they replied to my request to cancel my order and attached another unhappy customer to my email. I hope to get my money back.
23 mars 2025
Réponse de Phoenix Gravity Filters (USA)
Hi Kathaleen,
Thank you for your feedback, and I’m truly sorry to hear about your experience, this is certainly not the standard we aim to provide.
I’m glad to hear your refund was successfully processed, but I completely understand how frustrating the delays and communication issues must have been. We take full responsibility and are working to ensure this doesn’t happen again.
For future reference, our customer service team is available 18 hours a day, and we can also be reached directly by phone at 1 (800) 917-0455 for quicker support. We’re here to help and truly appreciate your patience.
If there’s anything more we can do to make things right, please don’t hesitate to get in touch.
Warm regards,
Phoenix Gravity Support Team
Very Happy 😊
Easy to assemble, looks great and water tastes better! Noticed on the first sip.
23 mars 2025
Réponse de Phoenix Gravity Filters (USA)
That’s wonderful to hear! 😊
We’re so glad the setup was easy and that you’re already enjoying the improved taste — nothing better than that first refreshing sip! Thank you for taking the time to share your feedback and for being a part of the Phoenix Gravity family. 💧✨
If you ever need anything, we’re just a message away!
Do NOT buy from them
Horrible experience with this company. I sent the item back to them. Claimed to have great return policy no questions asked. It had missing pieces and they tried to play bait and switch games. I sent item back- had to pay $35 which they would not credit me, and they NEVER issued Refund. They ignored all my emails and contacts BEWARE of this company. Had to dispute this with my credit card. Horrible
25 janvier 2025
Réponse de Phoenix Gravity Filters (USA)
Hi Tom,
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of service we aim to provide, and we deeply regret that things didn’t go as expected.
We take your feedback seriously, especially regarding the missing parts, the return process, and the communication issues you faced. We know how disappointing it is to feel unheard, and we sincerely apologize for any inconvenience and stress this situation caused you.
we’d still like the opportunity to make things right if there’s anything further we can do on our end.
Thank you for bringing this to our attention — your feedback helps us improve.
Kind regards,
Phoenix Gravity Support Team
Very convenient set up and very clean…
Very convenient set up and very clean tasting water!
25 janvier 2025
Réponse de Phoenix Gravity Filters (USA)
Thank you for your fantastic 5-star review.
We're thrilled to hear that you love our water filters. Your feedback means the world to us and helps us keep providing the best for customers like you.
Stay refreshed!
Best regards,
The Phoenix Gravity team.
Filtered water
It arrived quickly and is beautifully made. What a relief to know I am drinking safe water.
28 novembre 2024
Réponse de Phoenix Gravity Filters (USA)
Thank you so much for your valuable feedback, We glad that you liked the product, Your satisfaction is our priority, and we look forward to serving you again.
Thanks,
Team Phoenix Customer Support
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