Physiocheck.co.uk Avis 

553
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to follow instructions and well laid out web pages. Very detailed questionnaire and well explained diagnoses which are rated for closest fit. Useful tool to help with basis for GP visit or self h... Voir plus

Noté 4 sur 5 étoiles

The company offers a test and precribes the exercises according to the test. In my case the exercices for three different shoulder muscles and tendons were overlapping and similar exercises repeated... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We contacted them through a contact form late in the evening and got an answer already early in the next morning, with all options listed. Very customer friendly.

L'entreprise a répondu

Noté 2 sur 5 étoiles

Paid £1.99 to not be told anything different than I'd already found online. Answered many questions with accuracy for there to only be a 60% match on two different injuries. Not helpful then as I'm s... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Kinésithérapeute

Écrit par l'entreprise

Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

553 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(553)

155 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

scam Physiocheck company

scam, think they us AI to diagnose your issue, yes I did pay £2.49 for this but there was no indication on the page that I would be charged a monthly subscription after 5 months I notice a strange debit of £9.99 under the name HIERHEBIKPIJNNL and having no idea what that was queried it with amex and after investigation I had been charge a subscription for 5 months. silly me for not checking more thoroughly. Reading trustpilot here i see many people falling for the same trap/scam.
There was only 1 email very initially stating welcome to register with them but nothing after to say anything about any subscription.
Not a legit company in my books,

13 septembre 2025
Avis spontané
Logo de Physiocheck.co.uk

Réponse de Physiocheck.co.uk

Hi,

I tried to contact you personally, unfortunately I did not receive a response.

We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that determines your possible condition and which conditions you have less similarities with. No AI has been used to diagnose your problem.

I'm sorry to hear that the payment did not proceed as you had expected. You authorized our UK website Physiocheck.co.uk for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by cancelling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page:
https://www.physiocheck.co.uk/pricing

I see that you have canceled your subscription. You can reactivate your account anytime by logging in using the previously provided credentials. You have received the login details for your account via email on the day of your registration.

Noté 5 sur 5 étoiles

Excellent Support and Outstanding Customer Care

I had a billing issue and reached out to Physiocheck. Their support team responded quickly, kindly, and with great professionalism. They not only explained the situation clearly but also went above and beyond to resolve it for me. I truly appreciate their understanding, responsiveness, and excellent customer service. It gives me confidence to use their platform again in the future if needed. Highly recommended!

9 septembre 2025
Avis spontané
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Réponse de Physiocheck.co.uk

Hi, thank you for your review.

I'm glad we were able to find a solution together. Our customer service is available 7 days a week, and we always try to respond as quickly as possible.

Noté 5 sur 5 étoiles

Thank you for your help

Speed ​​of response and problem solving

7 septembre 2025
Avis spontané
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Réponse de Physiocheck.co.uk

Hi, thanks for your review. I'm glad we were able to help you.

Noté 5 sur 5 étoiles

Customer service was prompt

Customer service was prompt, and greatly appreciated! Customer am also feeling much better, moving much better too. Will absolutely use again if needed, thank you

31 août 2025
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Pedro, I'm glad you're feeling better and we were able to help!

Noté 5 sur 5 étoiles

Dealt with my query very quickly

Dealt with my query very quickly

29 août 2025
Avis spontané
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Réponse de Physiocheck.co.uk

Hi, thanks for your review. Our customer service is available 7 days a week, and we always try to respond as quickly as possible :)

Noté 5 sur 5 étoiles

First Class Experience

The site gave an eexcellent set of exercises following the extensive quetionnaire. I was impressed. I am, however, 84 and see very little use for it in the futer, so I cancelled the subscription. Thatwas handled asnicely as the exercises were good. I consider physiocheck to be first rate in every way.

26 août 2025
Avis spontané
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Réponse de Physiocheck.co.uk

Hi James, what a great review! We're really proud of it.

Noté 5 sur 5 étoiles

I needed to cancel my subscription

I needed to cancel my subscription at least until I might need to consult Physiocheck again. The email I sent asking to cancel was responded to within 24 hours which was very efficient. The exercises I received had helped to alleviate my symptoms and my musculo-skeletal problems have now improved significantly. I will definitely consult Physiocheck again if I have any future physical problems.

21 août 2025
Avis spontané
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Réponse de Physiocheck.co.uk

Hi, thanks for your compliments! I'm glad we were able to help you. Our customer service is available 7 days a week, and we're proud of that :)

Noté 5 sur 5 étoiles

A very comprehensive set of questions…

A very comprehensive set of questions together with specific movement checks with videos to enable you to copy & rate your answer.
I also appreciated that there were several possible diagnosies & that they were graded as to the most likely.
As it was my first time of using this service I was happy to pay the small amount but was concerned to have it as a rolling payment. I contacted them to cancel the subscription and heard back within a few hours.
This is a service I would definitely recommend & will consider using again for myself and family.

19 août 2025
Avis spontané
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Réponse de Physiocheck.co.uk

Hi Claire, thank you for your review and the compliments. We're transparent about our prices and subscriptions. You're not committed to anything with us, and you can cancel at any time. We're glad to hear you've had such a positive experience with us.

Noté 5 sur 5 étoiles

I was usefully told off about not…

I was usefully told off about not cancelling during the trial period, but they generously agreed to refund the last proper payment. I shall be more careful on future.

18 août 2025
Avis spontané
Logo de Physiocheck.co.uk

Réponse de Physiocheck.co.uk

Hi Chris, I'm glad we were able to resolve this together. Thanks for your review.

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