Allie responded to my email very quickly. Even though my store credit had expired a short time before I tried to use it, as I was not given the expiration date when I received the store credit and did... Voir plus
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Great costumer service and a great communication with warranty team. Definitely recommend pins and aces to my friends. Great products and over all a great company to purchase your golf products
I never received my package and I was sent another one free of charge and I really appreciate that. I will definitely be back to the site to buy more awesome stuff that you have to offer. Thank you a... Voir plus
The representative that sent me the email about my situation was clear and concise as to where I could find the travel bag and it was there. I thank you for all your help and your company for making a... Voir plus
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Customer service was very helpful
Customer service was very helpful. They went the extra mile to help me with my return/exchange. I am very happy and appreciative of all that they did for me. They have created a customer for life.
Best customer service I've experienced…
Best customer service I've experienced in a long time. Very little wait time. Staff is super helpful and accommodating to it's customers.
Allie was very quick to respond
Allie was very quick to respond. I had submitted a survey to give some feedback and get 30% off as a bonus.
She replied very quickly but i had already purchased a couple of shirts from another popular site at 25% off.
Thanks,
Joe
Their gear is the BEST!!!!!
I have not received a bad polo from P&A’s. They are such an up and coming brand. I love all of their products.
Quick and easy response
Quick and easy response. Got problem solved immediately. Thanks!
The person I spoke to resolved my issue
The person I spoke to was very helpful and accommodating. He understood the issue and addressed it. Thank you for a positive experience.
I had a good experience dealing with Pins and Aces
I had a good experience dealing with the staff at Pins and Aces regarding tracking my order via Shop. It seems that the USPS reused tracking numbers recently that showed an order I had place on 6/9 had been delivered on 4/1. Quite impossible and confusing.
The staff at Pins and Aces looked into the problem and reassured me that my order was on its way to the proper address.
Best customer service!
Smart fast answers to my questions
Smart fast answers to my questions. Information was accurate. Realistic conversation
There was an issue with shipping so I…
There was an issue with shipping so I asked a question. Response was same day (Sunday) with a detailed reason for the mixup with an apology.
dc
Thomas went above and beyond
Thomas went above and beyond. Y’all have a customer for life. I’ve already told everyone how great of an experience I’ve had using y’all, thank you.
The customer service/support is always…
The customer service/support is always my basis. Once I got past your bot, Allie was a great help. She was prompt, informative, empathetic, detailed, AND solved the problem. 5 stars + for that. Looking forward to receiving my goodies as expected.
5 Stars Across
Incredible team. Incredible merch quality. If usps didn’t have their hiccup with tracking numbers this would’ve been the easiest order.
customer service and quality
when i experienced something wrong with shipping, they responded quickly with great customer service and assured id get my package. When it did come the quality was great. id buy a cover from them again in the future.
My question was quickly answered
My question was quickly answered. The response I received was polite and helpful.
Tracking snafoo
Prompt response. Clear communication. Worked to understand and resolve issue quickly.
Very Quick and Helpful
The quick response to my email and detailed explanation for why I was having a problem with my package being shipped really helped me out.
Pins Perfection
The team at Pins and Aces are fantastic. They’re responsive and accommodating. The gear is top quality and looks fantastic. If you haven’t checked out the bags or polos - you’re really missing out.
Gotta live USPS
USPS had some issues with tracking numbers showing my order was delivered 3 months before I even placed my order!!! The staff found what was wrong with the order and communicated quickly to let me know.
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