Really happy with the shelves I have ordered, placed 3 orders in 2 weeks after moving into a New Build and the range of options has helped make a blank space feel much more homely. Pricing is reasonab... Voir plus
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Lisez les avis des autres
Pipe dream did a fantastic job designing my ideal spice rack. It was perfect. I changed my mind a couple of days after I placed the order and they was very accommodating changing this to the new desi... Voir plus
Constant delays on delivery, even after speaking numerous times to their office. When the item finally arrived, it was shipped in pieces with no instructions. When I contacted the customer services t... Voir plus
Excellent experience with first-class customer service. My order was delivered within days, thanks to Oliwia who kept me informed of the process and was extremely helpful. The bench was of a very high... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Coordonnées de contact
Britannia Works, DY5 2YX, Brierley Hill, Royaume-Uni
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
3,9
Bien
711 avis
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A répondu à 75 % de ses avis négatifs
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Poor quality products.
Paid for next day delivery: didn’t arrive. They refunded this. Product then arrived: damaged. I was told that if I wanted a refund I would have to pay to return the item so I opted for replacement. This was also damaged. Very poor quality of wood used and poor customer service. I received an apology, clearly AI generated response and eventually, after two weeks I got my refund. Would not recommend.
22 août 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to leave your review. We are genuinely sorry that your experience with your order fell below the standard of service and quality we aim to provide.
We completely appreciate how frustrating it must have been for the original delivery not to arrive within the expected timescale, particularly after paying for a next-day service. As the next-day delivery service was not fulfilled, the delivery charge was refunded to you.
Unfortunately, the first item subsequently arrived damaged. When you contacted us, we offered a replacement as an alternative to returning the item for a refund, and we are very sorry that the replacement also arrived with damage. We appreciate that having two deliveries affected in this way is extremely disappointing and understandably impacted your overall experience.
With regard to the wood quality, our products are handmade using natural timber, which can have variations in grain, knots, colour and character. However, damage caused during transit is not something we expect our customers to receive, and we do take these issues seriously.
We are pleased that, following further communication, your refund was ultimately processed. We do, however, apologise that it took longer than you expected to reach that resolution.
We are also sorry that our previous response came across as impersonal or AI-generated. Our customer service team do draft communications themselves, by reviewing your order and any resolutions provided. We understand that, when you are dealing with an issue, you want to feel that someone has genuinely listened to you rather than receiving a generic response. This is why the written response is well structured and professional.
We fully accept that the combination of the delivery issue, damage to both items and the time taken to resolve the matter has left you disappointed. This is certainly not the experience we want for our customers, and we will take your feedback on board.
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Réponse de Pipe Dream Furniture
Thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with your new table and chairs. It’s always wonderful to know that the finished pieces are exactly what you were hoping for and that you love them as much as we enjoyed making them.
We really appreciate you choosing Pipe Dream Furniture and taking the time to share your experience with us. We hope you enjoy your new table and chairs for many years to come!
Thank you again for your kind words and for your support.
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Easy ordering process
Easy ordering process, delivered as expected. Quality of shelving system is actually much better than anticipated.
Thank you for your customer service assistance.
11 septembre 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for taking the time to leave us such a lovely review!
We’re delighted to hear that you found the ordering process straightforward, your shelving system arrived as expected, and, most importantly, that the quality exceeded your expectations. We put a great deal of care into making our products in-house, so it’s fantastic to hear that this came through when you received your shelving.
It’s also wonderful to know that our customer service team were able to assist you along the way. We really appreciate your kind words and your support, and we hope you enjoy your shelving system for many years to come.
Thank you again for choosing Pipe Dream Furniture!
Fantastic quality and great customer service
I ordered a 4m curtain pole that arrived quickly but, unfortunately, with the brackets and finials, when assembled, measured 4.3m which was too long for the space.
I spoke to Angel, who I dealt with originally, and she immediately arranged for two shorter sections to be couriered down to me. Nothing was too much trouble.
The quality of the poles, brackets and finials are exceptional and are, in my opinion, great value for money - considering the rubbish you can buy online these days.
I would highly recommend PDF and will use them again.
10 septembre 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for taking the time to leave such a fantastic review!
We’re really pleased to hear that you’re delighted with the quality of your curtain pole, brackets and finials. We’re also sorry that the original assembled measurement didn’t work for your space, but it’s great to hear that Angel was able to get this resolved quickly and arrange the shorter sections for you.
We’ll be sure to pass your lovely comments on to Angel, she’ll be delighted to know that she was able to help and make the process as straightforward as possible.
It’s wonderful to hear that you feel the quality represents great value for money, and we really appreciate your recommendation. Thank you again for choosing Pipe Dream Furniture, and we look forward to helping you with your next project!
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4/5 purely as the product itself is 10/10
I ordered a brand new bannister over August.
Now my review is a 4/5 purely as the product itself is 10/10 BUT the comms from the company regarding the order were thin and took a lot of time to get the parcel.
I believe a lot of people suffered from this at the same time - These guys aren't a scam, just bad comms.
1 septembre 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to leave your review and, in particular, for your kind comments about the banister itself. We’re really pleased to hear that you feel the product is a 10/10 and that you’re happy with the quality.
We’re genuinely sorry that the communication and delivery timescale during August fell short of the experience we aim to provide. August was an unusually challenging period for us, with a high volume of orders and some issues within the courier network, and we appreciate that this resulted in customers waiting longer than expected and, in some cases, having to chase us for updates.
We also appreciate you recognising that we are a genuine business and not a scam. We certainly don’t want anyone to feel that a lack of communication means their order has been forgotten, and improving the way we keep customers updated during busy periods is something we are taking seriously.
Thank you again for your patience and for your honest feedback. Most importantly, we’re delighted that once it arrived, the banister itself lived up to expectations!
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Brackets not suitable for shelf weight
Bought 210cm, 3cm, 22cm shelves with raw steele elbow brackets. Products look good quality however before buying, was concerned the shelves would be too heavy for the brackets. Used different wall plugs than supplied for plaster board walls but still didn’t hold the shelves in place when books placed on them. Brackets just pulled away from the wall as too heavy and the bracket sits half way across the depth of the shelf which doesn’t help the balance. The help desk said plugs provided are for brick walls only but plaster board plugs don’t work either….
4 septembre 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to leave your review and for your kind comments regarding the quality and appearance of the shelves.
We are sorry to hear that you have experienced an issue with the shelves once installed. Having looked at the points raised, however, the issue described appears to relate to the method of installation, the suitability of the wall fixings used and the type of wall they have been fitted to, rather than an issue with the shelves themselves.
Our shelves and brackets are supplied with fixings intended for specific wall types, and as you have chosen to use alternative wall plugs, the suitability and load-bearing capacity of those fixings would need to be determined based on the construction and condition of the wall. Plasterboard installations in particular require appropriate fixings for the specific type of plasterboard, cavity and expected load. Simply changing the supplied plugs does not necessarily provide the required load-bearing capacity.
The positioning of the elbow brackets is also part of the design of this style of bracket. As the bracket does not extend across the full depth of the shelf, the shelf needs to be securely fixed to the brackets and the brackets securely fixed to a suitable structural point in the wall. When loading a 210cm shelf with books, the combined weight can be considerable, so the installation method and wall fixings are particularly important.
From the information provided, there does not appear to be a fault with the timber shelves themselves; rather, the brackets are pulling away from the wall because the wall/fixing arrangement has not been able to support the load being placed on them.
We would always recommend ensuring that the correct fixings are selected for the particular wall construction and the intended load, and where necessary seeking advice from a suitably qualified installer. We are pleased that you are happy with the quality of the shelves and hope this helps clarify the reason for the issue experienced.
If you need any further assistance please do not hesitate to get in touch.
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Great product and excellent support team
I wanted to buy a specific size of shelving for the bar at a new leisure venture I am involved in. The staff at Pipe Dream Furniture could not have been more helpful, providing a bespoke service to get me exactly what I needed and I did not pay a premium for this service. When the shelves arrived exactly when expected we were delighted - just the solid, good looking quality that we hoped for and easy to install. Would definitely buy again :-)
14 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for taking the time to leave such a fantastic review!
We’re absolutely delighted to hear that we were able to provide exactly what you were looking for and tailor the shelving to the specific requirements of your new leisure venture. Bespoke and made-to-measure projects are something we really enjoy, so it’s great to hear that our team could help you achieve the right size and look without adding a premium for the bespoke service.
It’s also wonderful to hear that the shelves arrived when expected, were straightforward to install, and provided the solid, quality finish you were hoping for. We put a lot of care into making our furniture and fittings in-house, so feedback like this really does mean a lot to the whole team.
We wish you every success with your new venture and would be delighted to work with you again in the future.
Thank you again for choosing Pipe Dream Furniture!
Really happy with my product
It took a little while for the order to be sent (presumably because the shelf had to be made and stained). I did email once to check the status and got a very quick response from Beth with an update, and shortly after the order was sent and quickly arrived.
I'm really happy with the shelf and the fact I was able to have it cut to a specific size, meaning it fits perfectly on the ledge I ordered it for. It's thick and sturdy and looks beautiful! I'll be ordering a pot of the same wax colour so I can make a mirror frame to match.
27 août 2026
Avis spontané
Website said "Want this tomorrow
Website said "Want this tomorrow? Order by ..." I chose the 2-3 day delivery, and nearly 2 weeks later it arrived. Size was slightly smaller than ordered but will do the job.
Would I buy from them again, No.
5 août 2026
Avis spontané
Great product
Ordered reclaimed timber table and bench. Great quality, going to order and other bench to match.
31 août 2026
Avis spontané
STAY WELL CLEAR DONT ORDER!!
Don’t use this company !! Scammers, my order was apparently sent out 10 days ago, still waiting, no response from their customer service. No tracking updates. Luckily I’m covered so I’ll get my money back.
STAY WELL CLEAR !!! DON’T ORDER FROM THEM!!
28 août 2026
Avis spontané
Highly recommended
I highly recommend Pipe Dream. I’ve just received a beautiful shelf for my hallway and can’t fault the quality. Their customer service and communication has been excellent throughout the process - I had lots of questions before going ahead with the order which they were quick to answer. They have so many lovely products and I’m sure I’ll order from them again.
26 août 2026
Avis spontané
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Everything about them is shocking. Placed order on July 26th. After waiting well past the intended delivery date I contacted their absolutely useless customer service team who repeatedly stated it was a problem with the courier and they would chase it. Each time I would not hear back from the company with any update. After the 3rd time questioning where my order was or why I wasn't being provided a tracking number I was told 'you have never asked for your tracking number'.
Tracking showed pipedreams had never even sent the item.
They then sent out the order again and I requested partial refund as in line with consumer rights act as they had put back the delivery date twice. They refused and offered £6 back for delivery which would be with me within 7 working days. I still don't have this.
I finally got my items which are damaged, poorly made with scratches and indentations on every single bar and shelves with all different length bars which means they can't be drilled to the wall as some of the bars don't reach.
I have now contacted pipedreams over 15 times via phone and email. I have been promised call backs each time. But not once have they called back when they said, offered a refund or a replacement, offered any good will gesture of professionalism, and still haven't even managed to refund the £6 for postage charges.
I am still no closer to getting the issues resolved.
27 juillet 2026
Avis spontané
⭐ 0-Star Review
⭐ 0-Star Review – Avoid This Company
Absolutely shocking company. I genuinely wish I had never placed an order with Pipe Dream Furniture.
I ordered a shelf from Pipe Dream Furniture and I still haven't received it.
The most frustrating part is that I have been told by Pipe Dream Furniture that the item has been sent and is out for delivery. However, when I contacted FedEx directly, they told me they have never received the parcel. So either the item was never dispatched in the first place, or I am being given completely inaccurate information.
Trying to contact this company is an absolute nightmare. They don't answer the phone and they don't respond to emails. Once they have your money, you seem to be completely on your own.
I've been left chasing them repeatedly just to find out where an item I have already paid for actually is. There is no proper communication, no explanation and seemingly no interest whatsoever in resolving the problem.
At this stage, I honestly feel like I have been scammed. I have paid for something I haven't received and can't get a response from the company to resolve it.
This is not how a legitimate, reputable business should treat its customers. Things can go wrong with deliveries — that's understandable. What is completely unacceptable is ignoring your customer and apparently giving them false information about whether their order has even been dispatched.
I would strongly advise anyone thinking of ordering from Pipe Dream Furniture to stay well clear. Based on my experience, once they have your money, don't expect anyone to answer the phone or reply to your emails.
The worst customer service experience I've had in a very long time. Absolutely disgraceful.
25 août 2026
Avis spontané
I ordered a clothes rail Order #1553679…
I ordered a clothes rail Order #1553679 on the 15/08/2026. It was sent via FedEx. I felt something was off when I checked the FedEx tracking. A label was created on 17/08. I left it a few days as I thought they may need time to make the clothes rail. Strange that a label would be created a few days before though. I emailed the company on the 19/08. A person named Oliwia. They were very dismissive of my email. I needed to wait and be patient. When I pointed out the tracking they repeated the exact same thing. I’ve not sent another email, today is the 24th August. No response. I’m not holding out hope. This company feels like a scam.
24 août 2026
Avis spontané
Ordered some shelves
Ordered some shelves, nearly 3 weeks later, still nothing.
Chase for an update and given 2 possible dates for delivery, both dates have passed and still nothing.
Arrived today and I’m over the moon with them
Worth the wait to be fair..
15 août 2026
Avis spontané
Ordered a Rail from them on the…
Ordered a Rail from them on the Thursday 13th August was told would be ready by friday the 21st called Thursday 20th to confirm then was told it would be Monday the 24th but was told to check FEDEX tracking when checking they have not received the item,it seems they chat rubbish to get you to buy as the other reviews have similar issues.Jokers
13 août 2026
Avis spontané
Took longer than expected to receive
The handrail looks nice and as described. The order however took longer than expected to arrive. It was only after chasing my order 8 days later, that I heard from them and my order arrived the following day. Could improve on customer service and communication.
21 août 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to leave your review. We’re pleased to hear that you’re happy with the handrail and that it looks as expected.
We’re very sorry, however, that your order took longer than anticipated and, more importantly, that you had to chase us for an update. We completely understand how frustrating this must have been, particularly when you were expecting your order within the stated timeframe.
We’re pleased that we were able to get the order to you the following day once you contacted us, but we appreciate that better communication should have been provided before you needed to get in touch. We are continually reviewing our processes and courier communication to improve this going forward.
Thank you again for your feedback, and we hope you enjoy your new handrail.
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I have now received my order,after…
I have now received my order,after complaining,but both chairs I ordered has one leg shorter than the other 3,so are very wobbly.would not order from them again.
19 août 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to leave a review and for bringing this matter to our attention.
I have had a look through our correspondence and, at present, I have been unable to locate any previous emails from you regarding the issue with the chair leg. We would have been more than happy to look into this for you had we been made aware of the problem.
We would, of course, still like the opportunity to review this and see if there is anything we can do to help resolve the matter for you.
We have contacted you directly in an attempt to resolve this with you.
I’m sorry that you have experienced an issue with your order, and we look forward to hearing from you so that we can investigate this further.
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