Really happy with the shelves I have ordered, placed 3 orders in 2 weeks after moving into a New Build and the range of options has helped make a blank space feel much more homely. Pricing is reasonab... Voir plus
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Lisez les avis des autres
Pipe dream did a fantastic job designing my ideal spice rack. It was perfect. I changed my mind a couple of days after I placed the order and they was very accommodating changing this to the new desi... Voir plus
Constant delays on delivery, even after speaking numerous times to their office. When the item finally arrived, it was shipped in pieces with no instructions. When I contacted the customer services t... Voir plus
Excellent experience with first-class customer service. My order was delivered within days, thanks to Oliwia who kept me informed of the process and was extremely helpful. The bench was of a very high... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Coordonnées de contact
Britannia Works, DY5 2YX, Brierley Hill, Royaume-Uni
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
3,9
Bien
711 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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If I could give zero star I would
If I could give zero star I would. It’s been 8 days now since I placed my order and it’s still not with the carrier. I didn’t order anything big or hard to make, just a small rectangular piece of wood. The delivery said 2-3 working days. Clearly this is false advertising if not theft as I paid £5.95 for nothing! I’m fuming! I called several times but never had a good explanation or apology. I was first told it will arrive Monday, I called a few days later and she said latest Wednesday and that it left the warehouse that day. How can you trust these people?? This is not professional at all and I do not recommend this website. Now I’m really apprehensive to see the quality in view of this poor service… very much disappointed and gutted !
If I don’t see anything today Tuesday by the end of the day, I will make a formal complain to my bank.
10 août 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and disappointment caused by the delay with your order, and we completely understand why you are unhappy, particularly as you had paid for a 2–3 working day delivery service.
We also apologise that you did not receive the level of communication and reassurance you should have received when you contacted us. We appreciate that being given different delivery updates would have been incredibly frustrating and understandably affected your confidence in our service.
We have personally reviewed this for you and, rather than asking you to wait any longer, we have arranged for a replacement to be sent out today. We will also provide updated tracking information so you can follow the delivery.
We are very sorry that your experience has fallen so far below the standard we aim to provide. We sincerely hope we can put this right for you with the replacement and restore your confidence in us.
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We bought a table recently from pipe…
We bought a table recently from pipe dream furniture, and were not disappointed. Looks stylish and well made, good quality. And fair prices . Happy to recommend this company. And a smooth delivery
10 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic review! We’re delighted to hear that you’re so pleased with your new table and that you found it stylish, well made and great quality. It’s also wonderful to know that the delivery was smooth and that you felt the price offered good value.
We really appreciate your recommendation and your kind words about Pipe Dream Furniture. We hope you enjoy your new table for many years to come! Thank you again for choosing us.
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custom piece
Had a large custom piece made and I’m delighted with it ! Five stars all day long ! Many thanks !
1 août 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic five-star review! It’s wonderful to hear that you’re delighted with your large custom piece. We really appreciate you choosing us to bring your bespoke idea to life, and it means a lot to know you’re so pleased with the finished result. Many thanks again for your kind words and support!
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Order 7 days overdue and still waiting
Ordered a shelf which should have been delivered earlier this week. No issue with the order process, but delivery is now 2 days overdue and I've received zero updates or responses to emails.
Will update if and when they respond, but the service so far has been incredibly poor.
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Update — 18/08/26: Pipe Dream Furniture's reply below is a textbook example of what they're doing to every unhappy customer here: acknowledge nothing, apologise for how you feel rather than what they did, and quietly imply the customer is the one who dropped the ball.
Trustpilot did send me a link asking for more information on their behalf. It returned an error, so I couldn't use it. Regardless, this review already states the order date, 08/08/26, and the delivery timeframe I paid for. That shouldn't be hard to match up. Unless, of course, the real issue is that they've had so many orders go out late from that period that they can't tell which one this is without a case number, which would be a fairly damning admission in itself.
Their own staff confirmed by email that this order would be delivered by 17/08/26 at the latest. On the 17th, once it had gone 3pm with no dispatch notification at all, I emailed to ask if it was still coming. I've had no reply and no order since. What I have had in that time is a reply to this public review, so they clearly have the capacity to respond, just not to the actual customer waiting on the actual item.
I ordered on 08/08/26 and paid for 2-3 day delivery. It is now 18/08/26. Ten days. When I pushed back, I was told the order "only entered production on the Monday," a detail invented after the fact, never mentioned at checkout, and irrelevant to the delivery promise I paid for. When I pointed that out, I got a canned line about my feedback being "passed to the directors for review." This isn't new. Another reviewer, Patrick, posted in July describing the exact same 2-3 day promise broken by 9 days, and when he asked about refunding the delivery charge he'd paid for a service they hadn't delivered, he was told "we don't offer free postage." Today, another reviewer, ordering on 10 August, described 8 days waiting with no dispatch and a moving goalpost of delivery dates given over the phone. That review got a reply within 2 hours arranging an immediate replacement with tracking. I've been polite, patient, and given them since the 13th to sort this out through the proper channels, and got nothing but apologies and silence. It seems the fastest way to get this company to actually act is to embarrass them publicly first.
This is a company that knows exactly what it's doing: take the order, miss the promised date, then manage the complaint with just enough sympathy-sounding language to avoid ever admitting fault. Don't mistake their tone for good customer service. It's damage control.
12 août 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to leave your review. We’re sorry to hear that your delivery was delayed and that you felt you had not received the communication you expected.
We did respond to your concerns and requested some further information from you so that we could look into the delivery and assist with getting this resolved, however, unfortunately, we did not receive a response.
We would still very much like the opportunity to look into what happened and make sure this is resolved for you. Please feel free to contact our Customer Service team directly with your order details, and we’ll be happy to investigate this further and provide you with an update.
We apologise again for the inconvenience caused and hope to hear from you so we can put this right.
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first class
Easy to use website, fast delivery, great customer service too as well as fabulous products
3 août 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our website easy to use and were pleased with the speed of delivery, customer service and, of course, the products themselves.
It means a great deal to know that you had such a positive experience from start to finish. We really appreciate your kind words and support, and we hope to have the pleasure of helping you again in the future!
Thank you for choosing Pipe Dream Furniture.
We ordered a garden table that we…
We ordered a garden table that we wanted sent to Portugal, never an easy thing from the UK.
The carrier did not do there job but the staff at Pipe Dream went the extra mile to help resolve the issues and ensure our table arrived. I always judge a company by the way they deal with things that don't go according to plan and they did a great job Thankyou.
15 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for taking the time to leave such a thoughtful review.
We really appreciate your patience throughout the delivery process. Shipping a large item internationally can sometimes present unexpected challenges, so we're delighted that our team was able to help and ensure your table arrived safely in Portugal.
We truly believe that great customer service is about supporting our customers when things don't go exactly to plan, so it means a great deal to hear that our efforts made a positive difference. We hope you enjoy your new garden table for many years to come, and thank you once again for choosing Pipe Dream Furniture.
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Poor quality product and service
Ordered a stair rail on 9th June. The clamps for the rail were supplied with unsuitable fittings (small plastic washers to secure an m4 screw in a 10mm hole). I have been in contact since 24th June and appropriate
fittings are yet to be supplied.
There have been delays due to annual leave and issues sending small parts from the warehouse. The customer service is unresponsive and full of excuses. This company is best avoided.
9 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to share your feedback.
We're sorry to hear that you remain dissatisfied with your experience. We would like to clarify that replacement washers have been sent on two separate occasions in an effort to resolve the issue. We also kept you updated regarding the delays, which were unfortunately impacted by annual leave and difficulties dispatching small parts from our warehouse.
Our team has genuinely tried to resolve this matter, and we're disappointed that you feel our customer service has fallen short. If the replacement parts have still not reached you, or if there is anything further we can do to help, please contact us directly and we'll be happy to investigate further and work towards a resolution.
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Absolutely delighted with my hand made…
Absolutely delighted with my hand made piece. Quality and accuracy second to none. Asked for colour match to existing furniture and they got it spot on. So pleased I came across Pipe Dream, and service of delivery and packaged was excellent. Thanks guys…has made my day. David
30 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for taking the time to leave such a wonderful review, David.
We’re absolutely delighted to hear how pleased you are with your handmade piece. Knowing that we were able to match the colour to your existing furniture so accurately and deliver exactly what you were hoping for means a great deal to our team. Every item is handcrafted with care, so it’s always rewarding to hear such positive feedback.
We’re also pleased that you were happy with the delivery service and packaging. Thank you for choosing Pipe Dream Furniture, it was our pleasure to create your piece, and we're thrilled to have made your day.
We hope you enjoy it for many years to come!
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The Elbow-style hand rails I purchased…
The Elbow-style hand rails I purchased are superly made, excellent quality material, and very authentic look. Well wrapped for transport, and delivery was prompt.
29 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your wonderful review!
We're delighted to hear that you're so pleased with your elbow-style handrails. It's fantastic to know that the quality, authentic industrial look, and craftsmanship met your expectations. We're also pleased to hear that your order arrived promptly and was well packaged to ensure it reached you in perfect condition.
Thank you for choosing Pipe Dream Furniture. We really appreciate your support and hope to welcome you back again in the future!
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Excellent customer service and quality product.
I had requested a bespoke piece and the communication with the customer support team was fantastic. Making sure I understood what was needed to ensure a perfect fit.
27 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your wonderful review! We're delighted to hear that you were pleased with both your bespoke piece and the service you received from our customer support team. We always aim to take the time to fully understand our customers' requirements so we can create something that's a perfect fit. Thank you for choosing Pipe Dream Furniture, we truly appreciate your support and hope you enjoy your bespoke piece for many years to come.
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Amazing service
Amazing service, the table i ordered is just what i needed. I did have a problem with the wood after a couple of days. Got hold of pipe dream furniture and without any problems a replacement was ready for delivery the following day.
28 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your wonderful review! We're delighted to hear that your table was exactly what you were looking for. While we're sorry to hear there was an issue with the wood shortly after delivery, we're pleased we were able to resolve it quickly and have a replacement on its way to you the very next day. We truly appreciate your kind words about our service and hope you enjoy your new table for many years to come.
Thank you for choosing Pipe Dream Furniture!
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Disappointing quality and service
I am extremely disappointed with both the service and the finish of the furniture. The bookshelves I ordered were delivered to the wrong address, just a block away from mine, and despite the advertised delivery delay already being far exceeded, the company could not arrange for redelivery in time.
As I did not want to leave the furniture on the street, I had to carry it myself. It arrived with a huge amount of protective wood and a heavy pallet, and the occupants of the wrong address asked me to remove everything from their front of house.
When I asked the company to collect the pallet from my correct address, they initially agreed, but then returned to the wrong address and claimed nothing could be found. I honestly thought this was a joke. They then refused to arrange collection to my address, insisting it could only be collected from where it had been delivered, even though that address was completely wrong. No discount or meaningful compensation was offered.
On top of that, I do not believe the quality of the furniture justified the price. It arrived dusty and marked with oily stains, and the design was far more basic than described. In the end, I was left with a piece of furniture that did not match the description, plus a large pile of wood and a heavy pallet to dispose of.
Very disappointed, and I would not recommend this company at all.
21 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thanks for taking the time to leave your feedback. We're very sorry to hear that you were disappointed with your experience.
We fully appreciate how frustrating the delivery issues must have been. Unfortunately, the delivery was not completed as instructed by the courier, and we understand this caused significant inconvenience. We also appreciate that having to move the furniture yourself and deal with the packaging was far from ideal.
Regarding the furniture itself, we are sorry to read your comments. However, this is the first time we have been made aware of any concerns regarding the condition or quality of the item. Had these issues been brought to our attention at the time, we would have welcomed the opportunity to investigate and work with you to find a suitable resolution.
With regard to compensation, we did carefully consider your request. Unfortunately, the amount requested was significantly higher than we felt was appropriate under the circumstances, and as such we were unable to agree to it. This was explained during our correspondence, although we appreciate this was not the outcome you were hoping for.
If you would like to discuss your experience further, or if you would still like us to review your concerns about the furniture itself, please don't hesitate to contact our customer service team. We would be happy to speak with you and see if there is anything further we can do to help.
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Highly Recommend
I used these once for some nice wooden shelves I was putting up, and I've been back ever since.
I've used them for everything from shelves, metal cabinet worktops, and even TV mounting back plates to securely mount and look aesthetically pleasing.
Fantastic quality, good delivery, and well packaged. I've had one issue, and customer service solved it within 24 hours.
Wood highly recommend!
10 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic review and for your continued support. It really means a lot to hear that you've come back to us time and time again for so many different projects.
We're delighted that our products have helped bring your shelving, cabinet worktops and TV mounting ideas to life, and that you've been pleased with the quality, packaging and delivery. We're also glad we were able to resolve the issue you experienced quickly, providing great customer service is something we take great pride in.
Thank you again for your recommendation. We really appreciate your kind words and look forward to helping with your next project.
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Over the moon with the shelving I got…
Over the moon with the shelving I got for my son’s room. Easy to navigate the website with measurement options etc - quality is amazing and easy to put up. Looks great. Would definitely buy again
No issues with delivery either and product came with no damage or issues
21 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your wonderful review! We're delighted to hear you're over the moon with the shelving for your son's room.
It's great to know you found our website easy to navigate, especially when choosing your measurements, and that the shelves were straightforward to install. We're also thrilled that you're pleased with the quality and how they look.
We're pleased your order arrived on time and in perfect condition too. Thank you for your kind words and for recommending us – we really appreciate your support and look forward to helping with your next project!
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Great product at a reasonable price…
Great product at a reasonable price compared to some on the market. Shelves were made to exact size. Customer service team were very helpful with one query we had.
18 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for your wonderful review!
We're delighted to hear you're happy with the quality of your made-to-measure shelves and that you found them to be great value. It's also fantastic to know our customer service team was able to help with your query and ensure everything went smoothly. We really appreciate your support and hope to help with another project in the future!
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Excellent service.
Excellent customer service.
Prompt delivery
Good quality product
Can't fault them.
I will be buying from them again and again.
15 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thanks so much for your fantastic review! We're delighted to hear you were pleased with our customer service, prompt delivery, and the quality of your order. Knowing you can't fault your experience and that you'll be returning to shop with us again really means a lot to the whole team. We truly appreciate your support and look forward to helping you with your next project!
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Let down by customer service
Decent product, although expensive for what it is, the problem here as others have mentioned is in customer service. After chasing the delivery of my order, which I had paid for 2-3 day delivery and 9 days had passed with no further info, I was told it would be with me in the next couple of days, no apology or explanation around the 2-3 day window. When I asked if I would be refunded the 2-3 day charge, I was told "we don't offer free postage". A simple exchange of information, where if a bit more care was taken with how it was delivered, I probably wouldn't be writing this now. For one, at £165 for some clothes rails, it's a bit of a cheek to charge delivery on top of that anyway, in my opinion. Maybe adjust the wording on your site for that delivery charge, because clearly this is causing an issue, and customer service really needs some work.
8 juillet 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the product itself, but we're sorry that your experience with the delivery and communication did not meet your expectations.
We understand how frustrating it is when an order takes longer than anticipated, particularly when you've selected and paid for an expedited delivery service. While delays can occasionally occur outside of our control, we appreciate that clearer communication and a more empathetic response would have made a significant difference to your experience.
Regarding the delivery charge, the chosen delivery option is intended to confirm dispatch timeframes under normal circumstances, and we're sorry that this was not achieved in your case. We also appreciate your comments about how this is explained on our website and will take your feedback on board as we continually review both our processes and the information we provide to customers.
We genuinely value all feedback, as it helps us improve both our service and communication. Thank you again for bringing this to our attention, and we hope you'll consider giving us another opportunity in the future.
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PLEASE READ THIS
Where do I start… purchased some walnut bannisters for a job - very expensive for what they were but was promised 2-3day delivery on the website so went with it. Called customer service after 3days and got the 1 woman they had dealing with customers that day (her words) and she was the most belligerent, difficult and rude agent I’ve ever dealt with! Spent the whole call trying to put the fault on me, saying I’d misunderstood before flat out hanging up on me - not answering again after trying to call back for the rest of the day. After another 4 days - call back again and after a suspiciously long wait to get through - met with an equally difficult and combative agent who still does not admit any fault or responsibility but instead re orders the same materials ensuring it will be with me within two days - three days later - materials miraculously appear - well, they are left out in the main road nowhere near my home with no notification - luckily a friend who works in a nearby shop spotted them and took them in.
Called to complain yet again - another battle with a clueless customer service member - still no fault on their part and a promise they’ll chase up and get back to me - never did.
Finally get my hands on my order - 11 days later - the woods a completely different colour than advertised - a different diameter by 8mm!! Only went with this company because the materials matched the customers existing bannisters. And to top it off - sent 4 end caps instead of 12, 8 connectors ?? Instead of 12 and lacking two brackets - thoughts pipe dreams might do the right thing after failing at every other turn - but oh no - when contacted about the missing fittings - another rude and unrelenting associate who insisted the company had done nothing wrong , that I was at fault and that the missing fittings were going to cost me an additional £60 - after spending nearly £800 on the original order.
I never, ever, go out of my way to review or complain about things online - but please, please, hear me when I say - this company is the worst - by far - that I have ever used/dealt with. Do not use them - expensive, poor quality, understaffed, belligerent and INFURIATING to interact with - can’t believe they’re still in business.
3 juillet 2026
Avis spontané
Absolutely amazing quality - you will not be disappointed!
Absolutely amazing quality! I recently purchased a block of oak for the top of a bench in a boot room, plus a matching shelf. I am blown away by the quality and so was my joiner. I now have my go-to company for all my statement pieces of wood around the house. Very impressed indeed and would highly recommend!
1 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thanks so much for your fantastic review! We're absolutely delighted to hear how pleased you are with your oak bench top and matching shelf.
It's especially wonderful to know that both you and your joiner were impressed with the quality. We take great pride in crafting solid wood pieces that are made to last, so it's incredibly rewarding to receive feedback like yours.
Thank you for choosing Pipe Dream Furniture and for recommending us to others. We look forward to helping you with many more statement pieces for your home in the future!
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Great experience on all levels
From start to finish the experience with Pipe Dream Furniture was fantastic. Massive 'thank you' to Beth, who was very professional, knowledgeable and communicative throughout the whole process - Beth would respond within a couple of hours. We've ordered some bespoke shelving and brackets, and nothing was impossible to achieve for the team. The quality of the items was very good and suffice to say - we are looking to place further orders.
4 juin 2026
Avis spontané
Réponse de Pipe Dream Furniture
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience from start to finish.
We'll be sure to pass your kind words on to Beth, who will be thrilled to know that her communication and support made such a difference throughout your bespoke order. We always strive to make custom projects as straightforward as possible, so it's wonderful to hear that we were able to bring your ideas to life.
We're also delighted that you're pleased with the quality of your shelving and brackets, and we truly appreciate your continued support. We look forward to working with you again on your next project!
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