I bought a large backpack near the start of the year to take my puppy out when he wasn't able to walk far enough. This was fine but didn't have much support for him. Then one day the bag strap (the on... Voir plus
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Lisez les avis des autres
Finally after buying multiple XXL harnesses from different companies, PlayPaw has got one that actually is the size thats specified online! Quick delivery and the name tags came a couple days later. T... Voir plus
Excellent service. We ordered a papoose for our old dog and it was too big. Absolutely no issues with exchange for smaller size. Communication with company superb. As for the papoose- our toy Yorkie... Voir plus
I ordered the Orthopedic Anti-vomiting Cat Bowl station & two additional bowls. The product is competitively price & extremely well made. There was a slight delay in delivery & the company kept me inf... Voir plus
À propos de l'entreprise
À propos de PlayPaw
Écrit par l'entreprise
Our pets are truly important to us, and we know how special they are to you!
So prepare for some informative and exciting emails as you embark on a pun-filled and funny journey with us from packaging all the way to your door!
🏭 Standard Processing Times: 1-3 Days
🚚 Standard Shipping Times: 4-7 Days
Coordonnées de contact
Seems like a scam! Poor quality rucksack
I bought a large backpack near the start of the year to take my puppy out when he wasn't able to walk far enough. This was fine but didn't have much support for him. Then one day the bag strap (the only strap) broke when clipping myself up. I was really disappointed as I bought the large bag to hold him when he was fully grown yet it didn't even last when he was a small puppy! When asking for a refund they gave me a voucher code for the same price yet I wasn't about to get the same product again. So I thought I would get a dog bed but they have been out of stock for over 9 months and there are such a small range to buy from i don't want to get the poor quality backpack again. I then emailed my predicament a few months ago and still no reply. DO NOT GET THE POOR QUALITY!
21 août 2023
Avis spontané
Excellent service
Excellent service. We ordered a papoose for our old dog and it was too big. Absolutely no issues with exchange for smaller size. Communication with company superb.
As for the papoose- our toy Yorkie has heart failure and can't walk far, she looks really happy in it. Great product- highly recommend.
1 août 2023
Avis spontané
Excellent
I bought the anti- vomiting bowls for my two cats and I'm delighted to say they work! In the few weeks I've had them there hasn't been a single episode of bringing up food when previously it would be at least a couple of times a week.
They are a great price and I definitely recommend buying from PayPaw!
9 mai 2023
Avis spontané
Good
Great customer service and delivery. My cat loves her new toys! Would recommend shopping at playpaw😊
25 mai 2023
Avis spontané
Our cat loves her PlayPaw Smart SlitherSnake
Our cat loves her PlayPaw Smart SlitherSnake - it is very clever and keeps her entertained for ages
3 mai 2023
Avis spontané
Great product!
Just love this harness. So easy to put on and looks great. I usually have problems with my dog biting and chewing the harness as I put it on, but this is far more easier to use. I have had lots of comments from people saying how nice it looks. Highly recommend.
29 avril 2023
Avis spontané
It does what it says in the picture
5 mars 2023
Avis spontané
Finally a harness that fits!!
Finally after buying multiple XXL harnesses from different companies, PlayPaw has got one that actually is the size thats specified online! Quick delivery and the name tags came a couple days later. The harness really helps with my dogs pulling and makes it much easier to handle him as he’s a big boi 60kg! Great service and will order from here again!
3 mai 2023
Avis spontané
The dog holder is well made
The dog holder is well made, sturdy and will do the job well.
25 avril 2023
Avis spontané
Have used this company previously for…
Have used this company previously for the same product for my own cat. Purchased the item for my son's older cat. Easy online ordering process. Very useful updates regarding delivery process.
25 avril 2023
Avis spontané
Great harness check size's
Great harness for my two collie's, one large one Medium.
The large is bigger than expected and too big for him, careful with the size chart , I'd go down if your right on the deviding size, there's plenty adjustment
12 avril 2023
Avis spontané
My order is taking forever to arrive…
My order is taking forever to arrive getting different despatch dates had I know I would not have placed an order I await in hope it will arrive eventually,,,
13 avril 2023
Avis spontané
Réponse de PlayPaw
Dear Carolyn,
I am writing this email to apologize for the wait in the delivery of your custom harness. We understand that you are concerned about the delivery and would like to assure you that we are doing everything we can to ensure that it arrives as soon as possible.
We want to clarify that the 4 business days processing time for custom items is normal, as each product is made to unique specifications. Additionally, today marks your order 4 business days in transit and is also within the standard shipping time frame of 4-7 business days delivery, as per the information on our website and emails.
However, we apologize for any confusion or inconvenience caused by the varying dispatch dates you received; The Royal Mail system glitches and shows double dispatch dates and unfortunately this is not something we are able to rectify ourselves. We do our best to keep our shipping times clear and concise, and provide all customers with regular updates along the journey to the best of our ability.
We are saddened to see that a review was left before receiving your order, as we always strive to provide a complete service and any additional after-sales support prior to requesting feedback. We appreciate your business and value what you have to say, and we would like to make sure that we have provided you with the best possible service. We understand that you are hoping to receive your order soon, and we assure you that we are monitoring the delivery closely; the good news is that it appears it shall be delivered today.
If you have any further concerns or questions, please don't hesitate to reach out to us, we are always here to try and make your experience a better one.
Thank you for your patience and understanding during this time.
Sincerely,
Charles
PlayPaw CEO
Perfect cat fountain for fussy feline
After trying a number of different models over the years, our cat absolutely loved the motion sensor detector water fountain we go him from PlayPaw. Would definitely recommend it to owners of fussy cats.
8 avril 2023
Avis spontané
Safety In the car.
I ordered one harness and 2 safety belts.
I wanted one for my deaf english setter puppy to feel calm and secure as he cannot hear commands....
He and I love the products.
Many thanks once again.
1 avril 2023
Avis spontané
I placed an order 19 March and was told…
I placed an order 19 March and was told it was being processed, the following day I was told there was no shipping to my destination and asked me to confirm if the order should be cancelled. 2 days later I got a further email to say my order is still processing, 26 March I got an email to say that my order may not have dispatched but this could be a system error. I replied to advise that playpaw had advised me that they could ship the item to me and that my refund is still outstanding. Looking forward to receiving my refund and hope they can get themselves organised as at present there seems to be no clear structure being used to process orders.
19 mars 2023
Avis spontané
Réponse de PlayPaw
Dear Claire,
I apologize for any inconvenience caused by the confusion surrounding your order. We understand your frustration and would like to take this opportunity to explain the situation.
On March 20th, we sent you an email to inform you that we were unable to deliver to your address. Unfortunately, we did not receive a response from you, and it was only after our automated emails stating there was an issue processing your order that you reached out to us. We then explained that we were awaiting confirmation of the cancel and refund, as some customers give us an alternative address to deliver to, and it is standard practice to liaise with the customer first.
We value your feedback and are disappointed to see that you have given us a 1-star review based on the confusion surrounding your order. We believe that our prompt action to resolve the issue, clear communication, and commitment to customer satisfaction demonstrate our trustworthiness as a business.
In addition, our email system notifying customers of the inability to process orders is another example of how we prioritize transparency and integrity in our business practices. We pride ourselves on having a high level of automation to remind customers of any issues with their orders, as many other businesses do not have this level of convenience.
That being said, we apologize for any confusion surrounding our emails; our automated emails will still say that the order is being processed until it reaches a certain point and while we rectify any issues with the customer.
The term processing refers to getting the order for shipment, and our attempts to reach out to you via email were in an attempt to complete the processing of your order. We note your feedback surrounding this and will look into alternative ways of automation to notify customers if we are waiting on a response.
Should there be anything else we can do to better your experience, please reach out to our customer support team and we will gladly assist. Please don't hesitate to reach out if you have any further questions or concerns.
Sincerely,
Charles
PlayPaw CEO
Great communication and efficient…
Great communication and efficient service. The product itself works as expected
15 mars 2023
Avis spontané
Well made items, bought 2
Well made, seems like it could last, looks comfortable and a good fit, with good adjustments. Both boys sit and wait to put on, no shying away when putting on. Didn't have anything written on as the dog trainer thought people would want to see what it says, which would make both boys more anxious than they already are. Expected delivery to be quicker not having anything written on them,still would recommend.
14 mars 2023
Avis spontané
Good quality products & delivered on…
Good quality products & delivered on time.
13 mars 2023
Avis spontané
Brilliant company
Everything was great..from ordering to shipping to being delivered. I was alway kept up to date.
20 février 2023
Avis spontané
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