PlayPaw Avis 

Just an update to my previous review. Playpaw challenged my TrustPilot review and have relentlessly pestered me regarding the defective and poor quality FloppyFish that I bought. While they have offered a replacement and say they want to discuss my experience, they have consistently refused to publish the review I wrote on their website. This will presumably be the reason for all their reviews being five stars. This is completely dishonest practice and I urge anyone thinking about it not to purchase from them. As I said previously, the Floppy Fish is very poor quality. In particular, the battery compartment, being secured only by Velcro, would be easily accessed by any dog with a strong chew and this could lead to serious injury.

I ordered a Floppy Fish for my 8-month old cockapoo and she loved it, but in less than 15 mins she'd torn it to little shreds! This is not a say toy and I'll require a full refund (I've just emailed customer support, hopefully this will be taken care of without any fuss). What a disappointment!

After complaining about not receiving my ONE product and NOT being able to return another as they will not send a returns note, the company promising a refund back in July, I am now being told they will refund me IF I remove my negative trust pilot review!!!!! I have this on email and am happy to provide proof, so please do not take THIS review down. AVOID AT ALL COSTS!!!!
Edit- your warehouse is up and running? No you haven’t been in touch and YOU STILL HAVENT REFUNDED ME FOR THE ITEM NOT RECEIVED!!!! please don’t put false claims on here. You are a scam.

Excellent and fun updates on my order. I needed to change my item as the size was too big, customer service was quick, friendly and in a word EXCELLENT. Will buy from them again.

Took a while to come and there is nothing wrong with them but the bowls are too close together for my cats. I use them as feeding bowls only as I use a water fountain separately so for me they’re not ideal but they are good quality so I wouldn’t put anyone off buying them.

Simba has taken to the cat cave bed- he is usually so finicky. The quality of the products is excellent. Well Done PlayPaw for such a creative approach to products, customer service and use of digital support/tracking! A massive thanks from us.

Excellent products so sturdy. And excellent service and delivery too. Definitely recommend

Ordered and received no pull harness. Certainly better quality than previous purchases from other sites. Only issue name plates were blank. They have said there's was a problem and will send them on ASAP.

I purchased because I saw an advert on Instagram. Sadly I realised afterwards, I could have got it cheaper elsewhere but the customer service and updated tracked information I got throughout was truly excellent and most importantly I’m delighted with the item

I ordered the Orthopedic Anti-vomiting Cat Bowl station & two additional bowls. The product is competitively price & extremely well made. There was a slight delay in delivery & the company kept me informed regularly. They have amusing emails & I would recommend them. I've had raised bowls in the past, but they were just elevated off the floor. These are elevated & tilted. I bought clear bowls & they clean very easily.

Genuinely terrible experience. PlayPaw is marketed as a UK-based business with a co.uk website address, but orders are shipped from a warehouse in Dongguan, China and take a really long time to arrive through a delivery company called YunExpress.

Not impressed at all.

Easy to order, kept informed of delivery progress, good quality product, been in use a week now all ok, would recommend

Ordered goods never arrived, attempted to contact by telephone, left voicemails, sent multiple emails without any replies!
I understand that orders can go missing in transit but to have no way of contacting the company is just not on.

Updated
Finally received my order.
When the customer service team did get in touch they were very efficient and understanding.
Has gone some way in returning my faith in this company.

Bought the Cat Fountain which was not in stock.Paid for Priority shipping - took over 3 weeks to arrive as it came from China. After contacting the company I was issued a shipping refund. The fountain then stopped working after 4 days of use. Again, contacted the company and was given a full refund. A very disappointing experience.Please note; the exact fountain available on Ebay for £10.79.

Very pleased with ease of ordering and delivery … the car seat is exactly as described and easy to fit and keeps my tiny Maltese secure for the long 5 hour journey we had.
Would definitely recommend 😊

I bought 2 safely car travel straps for my dog. It hooks over the car headrest and attaches to the dogs car harness. The attachment strap fell off after a few months on one of the 2 I purchased.

This a safety item to restrain the dog in the event of an accident. If it had failed then it could have resulted in a serious situation for dog or passengers. Did play paw care about this, no, instead they offered me £10 off their upgraded version following customer concerns!

How outrageous is that? They know an item is faulty but they refuse to refund or replace. Instead they try and get you to buy an upgrade! I’m appalled and will be taking it up with trading standards. Faulty and not fit for purpose items are clearly covered in law yet they refuse to abide.

Thank you PlayPaw I just received my filter and cat comb, so cute. A big thank you. Great quality, will be buying another kitty duvet but for a boy kitten. So over the moon with my kitten duvet and everything else xxxxx

The floppy fish is very poor quality and within a few uses disintegrated and I threw it away. Strangely all reviews for all products on their website have 5 stars so that is suspicious. My package shipped from China, and turned up within the 9 days they advertise, so I think they are definitely a Chinese company as suggested by others. I am awaiting a replacement fish that I will bolster if it arrives. A refund wasn’t offered , rather a credit for something else or replacement. I’d avoid in future. I’ve rated 2 stars as I am happy with the seatbelt that has 2 connectors which is why I purchased it from them. Update : I have now been offered a refund also and an apology for it not being offered in the first place. Have to say the customer service have tried to make amends , so I feel much kinder towards Playpaw now.

Ya I found this company good the delivery was not bad at all mind you the website is a bit slow to load and may put a few people of but the quality of there products are good

Not happy with this company at all. I believe they import all their goods from China so nothing is here in the UK which is why I had to wait for my order to arrive.I have my doubts whether they are a UK company. When I tracked my order it was in China. I tried to cancel the order but was told it was on its way. When my order arrived the box was crumpled and there was no receipt or returns label. Although very expensive the cat bowls are ok. Apparently there is no scientific evidence to suggest cats require this type of bowl to assist with their digestive system so this is false advertising. At the end of the day they are plastic food bowls. I would not recommend them. Far too expensive for what they are. The other item I purchased is absolutely rubbish. It is a pet hair removal brush. It is cheap and nasty. It really doesn't pick up hair that well. Again this is a very expensive item. I have emailed asking for a refund for the pet hair removal item but haven't had a response yet.I am entitled to a 14 day cooling off period. I know it states you can only have a refund if the item has not been used, but how do you know if this particular item is any good without using it?!! Avoid avoid avoid.