Pleasurewood Hills Leisure Park Avis 

Honestly if I could have given NO stars I would have . I would strongly advise anyone thinking of going don’t waste your money ( and it’s very expensive) . I last went in the nineties and it looks like nothing has been done since then , not a coat of paint,rides cleaned etc etc .
Today I took my 3.5 year old grandson and it was disgusting. Half the rides weren’t open ( including chair lift, toddlers mini twister ) and the rides that were open were very poorly maintained ( flaking paint, seats ripped, dirty ) and generally not appealing to anyone to want to go on them . My grandson went on the teacups ( also filthy, ripped seats , flaking paint ++++- it was hard to identify what exactly they were !) and the bumper cars . Unfortunately on the bumper cares the seat belt was useless and following one bump he was thrown forward and smashed his face ( I was with him so he was accompanied) . He was so upset and shaken we had to leave after having spent less than two hours there.
The place was also swarming with wasps , I acknowledge there is little they can do about this however keeping rubbish bins empty and clean would help.
I was going to seek out the manager and make my views known and request a refund however my grandson was so distressed it wasn’t appropriate as he needed to get home .
I can honestly say I will NEVER go back and will strongly advise friends/ relatives not to either . Luckily there are other places to visit 100 times better than pleasurewood Hills ( I’m thinking the word pleasure should definitely be removed as today our experience was anything but pleasurable!!)

It actually pains me to see this place in the state it is in now. Management are shamefully dismissive of the volume of complaints they are receiving and in my opinion are very bold to open the gates to this park and take people's money.

I have some incredible memories here throughout my life but its now a derelict ghost town with 50% of the big rides not working. The park is riddled with neglect and is a health and safety disaster waiting to happen. My recent visit:

Wipeout: Closed
Jolly Roger: Closed
Chairlifts: Closed
Large train: Closed
Mini sky drop: Closed
Log Flume: Closed
Go-Karts: Derelict
Theatre: Derelict
Western shooting range: Open but the laser guns and scoreboards are not working.

Plenty of attractions like a game of basketball where you can pay an additional £5 on top of your entry fee to throw 3 balls at a hoop. Or relax in the fast food restaurant where you can pay restaurant prices for low end fast food quality. (My bill was £50 for lunch for 1 adult and 2 kids.)

Utterly utterly shameful place.

Attached photo is the inside of one of the buildings that is actually not abandoned... thought you'd be surprised to know that.

Absolutely awful...

Half the rides broken or closed...cafes locked up...bored looking staff...weeds and overgrown areas everywhere...some rides appeared abandoned!!!

Hot dogs are disgusting...they even have the cheek to charge for parking !

Honestly AVOID

Needs to shut down!

Over priced ticketing gift shop and food is so overpriced

Hardly anything was open and got fined for parking even though we bought a ticket for parking

I don’t recommend visiting!!

We had such a fantastic trip here Sunday for Father’s Day and something that stood out was how friendly the staff were, it really was noticeable and made such a difference! Well done team pleasurewood hills and thank you!

Such a great value day out for the family! Nice to see some of the rides re conditioned and back open… the Magic Mouse as I knew it! :)

Such a shame - Pleasurewood Hills could be so much better. The grounds and lush green are beautiful but it is understaffed and has been allowed to become 'frozen in time.'
As you enter it feels like a concrete jungle and to the right there is a 'throw a ball in a hoop' stall which makes it look like a cheap carnival.
The floor is uneven and there is so much space where things could be put just to make the park more appealing on the eye.
I went specially for the chairlift as they said that it would be running but it was down all day.
The safari was a lovely ride with pretend model animals but through the trees you can see the rest of the park so you do not feel fully immersed. A few extra trees could resolve this. Also the pretty animals had cobwebs on them - it wouldn't take 30 mins to give them a wipedown everyday.
The shoot em up cowboy rifle ride (I cannot remember the name) smelt awful. I cannot describe the smell.
The old fashioned artwork on the swinging swings is beautiful - just add some old carousel music from yesterday year would make it feel complete.
Why is there a sea lion show in 2025? It is wrong and draconian. Poor animals have to provide 'tricks' in order to get food. This needs to go. There must be somewhere that the sea lions could be retired to without having to work for their supper. Plus, the chorline in the water can not be good for their skin and eyes. Also, if they are fed when having to look up into the sunlight all the time, this can make them go blind.
Children and adults alike love Woody the Bear - the park mascot, but there are no published times as to when to see him. I was told that he walks around the park and he is at the front of the park and opening and closing. So unless you ask specially - you could miss him.
A regular meet and greet area with Woody and his pals would be so much better.
There isn't enough staff and the poor staff do not look too happy which doesn't bode well for guests.
A few simple tweaks to make it much better; remove the sea lion show & bird displays; give the park and rides a good cleaning; feel up the empty spaces with maybe some trees or some photo opportunities for people; and a regular meet and greet with Woody the Bear would be so much better.

Many rides were closed which was not advertised until late the evening before our visit, after we had already booked tickets, leaving very little time to contact the park. Many customers were complaining at the park, all of which were handled differently with some offered better compensation than others. In addition, any emails sent regarding the issue have not been responded to.

Need to be shut down expensive to enter and now they charge to park your car also most rides are old and passed there best food is also a rip off

We visited the park today, it was partially closed. It was not good value at all. We asked for a refund which was incredibly difficult and they argued with us and were rude. They only agreed to part refund and would not give our money back, but didn’t explain it and hoped we wouldn’t notice. We were also told we couldn’t complain as they were the only people we could talk to. We also witnessed a grandmother and her grandchildren refused a refund and told they could visit another day even though she said she didn’t know when she would have the children again.

I can not believe this company deserves even 1 star.
I got a parking ticket even though i have a yearly pass
I got a fine when going in with a hire replacement vehicle i went in to ask if they could waiver the fine as i i am a foster carer and totally forgot to get my reg. plate verified as i was visiting with 3 looked after children. I asked if they could waiver the fee and they said they would try but they came back with that they could not, i then got an admin fine on top of their fine of £60 so was gutted that i was charged overall £120.00 so close to christmas, thank you so much for this hope you have a lovely christmas and i will not get my 6 annual passes that i normally purchase as this company is just money grabbing and not very understanding. I am sure if 1 of their employees had forgotten to put in card details they would have waivered the ticket. Think the parking system should be better explained to customers who have multiple cars. Also nearly got another ticket when i went into office and complained and nearly forgot to valdidate reg details, but was not warned off this by the receptionist, i remembered and went back in to validate. So please be careful with this firm

Short queues on half term, countless and varied rides had, kids loved it (5 and 7). Very polite and helpful ride operators. Sea Lion/Bird shows were very well done. For the entry price you can't complain. Could easily pick fault (dated in places, fresh in others, plus Marble Madness closed) but I'm rating based on a fun, low stress and very affordable day out we had. Good effort on the Halloween theming. Pumpkin calving activity for £3 was good fun and they had a well organised setup for this.

£100 Parking Fine sent through my door for being in the car park for 16 mins and 49 seconds whilst waiting for my son to come out of a party. An absolute joke. Never again will I set foot in that run down god forsaken dump they like to call a theme park. It’s more shabbier looking than Katie Price. Appealed against the ticket but they said because I went over the 15 min grace time, fine stands. PLEASE DO NOT GO HERE, Staff dont care and customer service is about as good as a chocolate fire guard. The quicker this place gets shut down through everyone putting negative reviews about the place the better. Complete load of 💩

Parking Fine despite paying the £3 parking ticket charge when booking and paying online I then got a parking ticket saying I had failed to pay for parking. I have downloaded the ticket which has proof. After appealing they still insisting i did not pay.

The people on the desk do not tell you anything specific about parking when you show them the email ticket so if like me you go every year you will likely assume all is OK.

Never again.

The parking situation at pleasure wood hills absolutely disgusting I dropped my stepson off to work there and picked him
Up over the last few months and thay brought in smart parking to which you had to hand in your reg number to the office which we did and week or two later I got a fine though the door of £170 twice took the letters to the office to show thay said thay would sort it a few weeks later got two more letter did the same again thay said thay will sort it two weeks later something happened now 2 months on a debt recovery letter on door step saying I owe £235 been try to get hold of pleasure wood hills and no answer yet message say phone line is open till 9 to 4 then tried debt recover firm been on over a hour still no answer from just some one will be with you asap are these both dodgy firms that are trying to rip the public off ????? Its not as if it’s cheap to get in to pleasure wood hills just a big con absolutely crap not as if i spent the day there 10 mins at the most dropping and picking my stepson off

Very dispointing some rides not on and the burgers we had, made us all poorly for two days needs inspecting been at park before and it was good but gone down hill

I visited here with my family on the 22nd August and was very disappointed so I decided to email customer services that evening, this is the email I sent...
'Myself and my family visited today and unfortunately this was not a happy visit.

We checked online before our visit to see if there were any ride closures as my ASD daughter was looking forward to her 1st ride on the wipeout. The website stated that it was only the mini lighthouse and marble madness that were closed. So we decided to come anyway.

On entry we noticed that the jolly Roger, the wipeout, the chairlifts and some of the smaller children's rides were all closed. Understandably the weather didn't start off very well but there should have been some notice that other rides would be closed, the guest information boards at arrival didn't even state that any were closed.

I was also disgusted to see that whilst walking round the park there was a man casually sat on the wall drinking a bottle of vodka, I don't feel this is appropriate in a family friendly place.

By around 1pm my children had had enough and were ready to leave.

For the price I paid for entry and the new parking prices I expected much better.'

A couple of days later I phoned customer services and asked if they had received my email as I hadn't had a response or even any form of acknowledgement, the lady on the phone informed me that they had received my email and in fact had it open in front of her, but it would take 5/7 days for a response as they were very busy! 10 days later and I have had any response to email or any contact from customer services team !

In my opinion this is very poor !!

We were looking forward to visiting pleasurewood Hills as I used to bring my children here for days out 20 years ago, so when we had family visiting us yesterday we thought great, We’ll take them ! I really was so embarrassed, some of the rides were not working and those that were lacked lustre. The whole place has so much potential but looking at it with fresh eyes, it’s run down, tired and shabby. There is so much that could be done with the place if someone put some thought and money into it. Things like making sure all green areas are cut and looking tidy, not enough benches spaced out throughout the park just to sit on, paintwork throughout kept nice,toilets need updating and kept a lot cleaner than they were yesterday,investing to bring rides up to date because honestly? I really didn’t feel safe on some of them and particularly the cable car!! Even most of the people running the rides and on the food stalls looked fed up and tired. Come on owners you advertise this as East Anglias biggest theme park but you still charge a considerable amount for very little which is really sad because it could go back to being a great place to visit— perhaps you need to start touting for investors before you run it completely into the ground.

This is a Health and Safety disaster area waiting to explode! there were broken seats everywhere, 2 cans of paint and 2 x 5 litre drums of paint stripper that a child was tipping up to try and drink! These paint cans and paint stripper were just thrown on the pavement outside the broken Marble Madness ride where people were walking past! I mentioned this to the teenager stand in manager Toby who was in fact the food and beverage supervisor! can hardly call frozen chips and chicken dippers food but hey ho! Toby stated that he thinks the park is looking great and he can’t see any problems, perhaps Toby needs to head to spec savers as he weren’t that bothered about the photos I shew him of the paint cans and paint stripper. The park is a run down mess and needs to be shut down, the cost to get in, the state of the rides is appalling and an embarrassment, the owners should be ashamed. Don’t waste your money getting in here as you will 100% regret it, if it was free I would avoid it to be honest.

Don’t Waste Your Money !!!!

The theme park is in such a poor state, it needs some serious investment to bring it up to date, the rides apart from a few are all dilapidated !!! Many attractions are closed it’s in a very sorry state, like a ghost town !!! My wife has to use a wheelchair and some of the paths are in such a terrible state and uneven that she was nearly tipped out of her wheelchair, very dangerous and an accident just waiting to happen. The park needs some serious investment along with some new exciting rides to give people something to look forward to. If it stays the way it is i don’t think I will be able to carry on trading ! We certainly won’t be coming back anytime soon and also wouldn’t recommend the park to anyone, honestly do not waste your money !! Pleasurewood hills, you need to take on board all of the bad reviews ! We felt completely ripped off, very dissatisfied and very disappointed !!!