relay.delivery Avis 

Worst company, their driver delivered to wrong address. Wont get back to me

This company is appalling, they have mis delivered 3 times and they just tell you to go to seller. The seller won't help because the traking states delivered.

I would urge anyone buying online to insist seller does not use this company.

Honestly AWFUL delivery service any time I have a parcel that I PAID next day delivery for the couriers never bother showing up in the delivery window and I end up waiting days for my parcel

Terrible. Over 2 weeks for a gift to arrive despite promising 3-5 working days. Tracking was useless and ability to reach someone was also terrible. No not use this service, especially via Vinted. Vinted are also ruining their brand

Had delivery window for the 28th July 2026 - changed 3 times failed to deliver. 30th July 2026 delivery window 11:05 -15:05 Failed to deliver. Online text reply service useless send you round in circles, tell you to check tracking which hasn't moved in two days!!! Type Complaint in to their home page comes up with zero results - wonder why !!!

Terrible service. 2 parcels have got lost in the post. Very annoying!! AVOID

Without a doubt the WORST delivery firm in the UK !!
Tracking status is pointless, it does not update for days.
The expected delivery time frame is NEVER met, but with the great tracking updates means I know where my parcels are and when I can expect them... oh no this is doesn't work !!
No updates, no progress, no comms, no way of contacting them.
Avoid at all costs!

Relay have got to be the worse courier company ever.. I thought Evri was bad but Relay take that title by a landslide !! I have recently opened a Vinted account and started buying and selling. 3 out of the 6 times my buyers have chosen Relay as their preferred courier I have had 3 parcels lost or as I suspect “stolen”. 50% loss is outrageous, how are they still trading? You then have to go through the process of explaining to the buyers why their parcel hasn’t arrived. Then after all that back and forth you have to wait a month to put in a claim because “it may still be delivered” that is also put on the buyer to initiate the claim. They have a lot to answer for.

Had several parcels go missing to the point it's only jewelry that's getting "lost" everything else never gets lost but jewelry does. At this point I feel like you have thief's working for you clearly.

Absolute rubbish" driver very aggressive & rude!! .Very Poor experience PLS DO NOT USE!!!!!!!!!Driver behaved like a thug throwing my parcel round then looking for an altercation !! AVOID AT ALL COSTS!!

First time I wasn't in so they were supposed to leave by my back door. Second time I was in but they didn't bother to ring the bell. Both times just threw my package through the gate and left it in full view of anyone walking past.

Doesn’t even deserve 1 star. A disgrace of a delivery company. Was meant to receive my parcel YESTERDAY. To add onto this, didn’t even have the COURTESY to inform my of the delay. It’s now the next day and they have DELAYED my parcel .. not once, not twice but THREE TIMES. Save yourself the trouble and NEVER order a delivery with them. Customer service is shit just like the deliveries. They NEVER informed me or had the courtesy to email me about my package delays. How long does it take to deliver a simple item?

The worst delivery company ever. They lost 2 of 3 of my parcels within one week. I contacted them by email but even after one week i had no reply. Avoid this company with any possible way. I don't know how do they really exist them companies

Terrible,don't even consider using.Even pay extra for another company.They losty parcel.Kept messaging to collect,shop denied receiving it,6 visits,6 messages to Relay,no response!!!! Rude, unprofessional, disgusting.Extremely dodgy

Had two experiences with Vinted sellers using Relay. The first one I was meant to pick up from the corner shop but none of the messages from Relay contained the QR code the shopkeeper needed. Second time I arranged for delivery to my house and they’ve delivered to a random address. Customer service is non-existent. It’s impossible to contact them. It’s also impossible to leave them feedback. Avoid

Last week Friday, I received an overseas from Relay. This was my first experience of which was positive. The packages arrived on time and in their entirety.

Instructions were clear to leave the delivery at the Back Door. 3 times now it has been left at the front door,which has several steps. Packages can been seen clearly from the pavement and road. Trying to get in touch with relay is inpossible.

this company have forced entry onto my property and broken the locking mechanism on my electric gates and i have sent numerous emails to them but they have not replied to any once i sent them the CCTV footage!!

Please read below as I have contacted you on numerous occasions and you have failed to get back to me, Please get the sorted otherwise I will take the legal route with your company!
I am writing to bring to your attention a serious incident involving one of your delivery drivers, which has compromised the security of my property. Please find attached the CCTV footage that clearly shows the driver forcing open my gate. In the video, my daughter can be seen confronting the driver, who admits to forcing the gates open after ringing the intercom but not allowing adequate time for anyone to respond. Instead of waiting, the driver proceeded directly to the gate and applied force, resulting in damage to the ram locking mechanism. As a result, the gates can no longer be securely shut, making it alarmingly easy for anyone to simply push the gate leaf open and access my property.

This situation is particularly frustrating, as I had already provided your team with the code needed to access the gates safely and without causing damage. The driver’s actions not only ignored this protocol but also directly led to a loss of security for my home.

Due to the extent of the damage, I have had to purchase a new gate ram at a cost of £390.19, in addition to hiring an engineer to install it. I believe it is entirely reasonable to request reimbursement for both the replacement part and the installation costs, given the circumstances and the clear evidence provided.

I have forwarded the CCTV footage to you for review, using the address listed above. I hope you will address this matter promptly and take steps to prevent similar incidents in the future. Thank you for your attention and understanding.

Kind regards,
Rob Lambert