Absolutely horrible support. It is non-existent, and if the platform worked well, it would have been fine, but the platform has so many issues, so many times where you need to get in touch with suppor... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRavnsborg Tværgade 5C, 2200 København, København N, DK
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I had a fraud case that was both stressful and time-sensitive — and Jozef handled it insanely well. From the start, he was sharp, responsive, and clearly knew exactly what he was doing. He not only re... Voir plus
L'entreprise a répondu
Når man kommer fra et andet expense system til Pleo bliver man godt nok hurtig glad for integration og intelligens omkring dine udgifter. Du sparer bare en masse tid med Pleo og det er der styrken li... Voir plus
Jozef and Preethi have been extremely helpful in a fraud case. Insane speed in responses and really gave us the feeling that our case is taken care of. 10/10 customer support - have rarely experienced... Voir plus
À propos de l'entreprise
- Entreprise de logiciels
- Entreprise de logiciels de comptabilité
- Services aux entreprises
- Institution financière
- Service de paiement
- Fournisseur de logiciels
Écrit par l'entreprise
Intelligente firmakort til din virksomhed. Pleo hjælper dig med at spare tid og penge på udgifter, abonnementer, tilbagebetalinger og meget mere.
Coordonnées de contact
Ravnsborg Tværgade 5C, 2200, København, København N, Danemark
2,8
Moyen
175 avis
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Les gens ont aussi consulté
Umuligt at komme i kontakt med Pleo.
Umuligt at komme i kontakt med Pleo.
Elendig chat-robot der fuldstændig ubrugelig.
Intet telefonnummer man kan ringe på.
Virkelig dårlig kundeservice.
2 août 2024
Avis spontané
Réponse de Pleo - Danmark
Hej Thomas,
Jeg er ked af at høre, at du havde vanskeligt ved at komme kontakt med os, og vi tager din feedback til efterretning. Jeg glæder mig til gengæld over, at du fik de svar, du manglede i dette konkrete tilfælde.
Dbh.
Søren
Great Onboarding from Anna
Great Onboarding from Anna, and Pleo seems really to be the cool and smart solution we looked for.
31 juillet 2024
Avis spontané
Réponse de Pleo - Danmark
Dear Axel,
Thank you for your excellent review! We're delighted to hear that Anna provided a great onboarding experience and that Pleo meets your expectations as a cool and smart solution. Your satisfaction is our top priority.
Best regards,
Team Pleo
Absolut unseriös - Preise werden ohne Zustimmung erhöht + unfassbar schlechter Kundensupport
Anfangs wurden wir wie König/innen behandelt und hatten sogar einen eigenen Kundenbetreuer und persönlichen Ansprechpartner.
Dann erhöhten sich jährlich die Preise, wir wurden aber nie darüber informiert und wurden auch nach keiner Zustimmung gefragt. Zudem gab es plötzlich keine Ansprechperson mehr, die wir dazu kontaktieren konnten. Nur noch den Support. Von diesem wird man mit Phrasen abgewimmelt, oder es kommt keine Reaktion. Entsprichst du nicht den Umsatzerwartungen von Pleo, wirst du von einem auf den anderen Tag abserviert. Lasst bloß die Finger davon!
29 juillet 2024
Avis spontané
Réponse de Pleo - Danmark
Hallo Anja,
es tut uns leid zu hören, dass Sie sich im Stich gelassen fühlen.
Wir haben hohe Ansprüche an unseren Kundenservice, und es scheint, als ob wir diesen hier nicht nachgekommen sind.
Eine Mitarbeiterin des Customer Success Teams hat sich über die von Ihnen angegebene Email Adresse mit Ihnen in Verbindung gesetzt, um das Problem in einem persönlichen Gespräch zu lösen.
Mit freundlichen Grüßen,
Pleo
Flere uger uden adgang - forfærdelig support
har i et par uger nu ikke haft adgang til firmaets pleo konto. Systemet sender angiveligt en SMS til 2-faktor login men den modtager jeg ikke og da jeg er administrator så er der bare lukket land. Support, som formentlig er en eller anden i Indien, kan ikke tilbyde andet end at jeg kan slukke og tænde min telefon !?
22 juillet 2024
Avis spontané
Verdens ringeste support
Verdens ringeste support. Vi står med 3 selskaber, der ikke kan lave regnskab, fordi ingen kan logge ind i deres pleo konti så vi kan synkroniserer.
Hvem end der har lavet jeres sms kode system, må være gået på ferie. Det virker ikke på nogle af vores konti, og nej, det er ikke på grund af "dårligt signal".
Når man endeligt får fat i Pleo's IT support, et eller andet sted langt væk, så kan de kun finde ud af at sige "optag en video, så vender vi tilbage".
Genialt produkt, ærgeligt at det aldrig virker og at supporten er ikke eksisterende.
1 juin 2024
Avis spontané
Réponse de Pleo - Danmark
Kære Alan,
Jeg er oprigtig ked af, at du har haft så dårlig en oplevelse. Vi bestræber os altid på en tilbyde den bedst tænkelige kundeoplevelse, men vi er fejlet fuldstændig i dit tilfælde. Det beklager jeg.
Jeg har sendt dig en email, da jeg håber, at vi med tiden kan genoprette lidt af den tillid, du har mistet.
Dbh.
Søren
Réponse de Pleo - Danmark
Dear Jens Wundenberg,
We appreciate you taking the time to leave us such a positive review. It’s fantastic to hear that our customer service, particularly Jozef, met your expectations. We’ll be sure to pass along your kind words.
Best regards,
Team Pleo
Always good and fast support
Always good and fast support. A special thanks to Jozef, for helping us with some fraud on your card - we really appreciate that, so thanks again.
19 juin 2024
Avis spontané
Réponse de Pleo - Danmark
Hello Christina,
We're truly grateful for your kind words and happy to hear that our support, especially Jozef's assistance, met your expectations during a stressful situation. Your appreciation means a lot to us, and we'll definitely pass your thanks on to Jozef. If there's anything more we can do for you, please let us know.
Best regards,
Team Pleo
Technological good but none to very little service
The solution provided is functional and meets our needs, but the very bad service from the sales person, the pricing structure and potential discounts are highly problematic. As long-time customers, we were notified that all prices would be increasing.
Initially, we were offered a 25% discount under the new pricing model if we accepted a new long term contract. However, when I didn't accept the offer immediately, the discount was reduced to 10%, seemingly at the whim of the salesperson.
We were also required to pay for a minimum number of users far exceeding our actual staff count due to the inclusion of part-time and seasonal workers. This was despite our willingness to pay for these users as long as they were using the solution.
While the technological aspect of the solution is quite good, with only minor flaws and shortcomings, we are now considering alternatives. The recent treatment by the sales team has left us feeling that PLEO no longer values us as a customer.
11 septembre 2023
Avis spontané
Easy and fast expense-handling for both user and company
I'm using Pleo as both a normal user and administrator, and both works very well!
The ease of use for normal users with a Pleo credit card is superb, on both mobile and laptop it just works.
It handles both personal and company expenses very nice.
21 mai 2024
Avis spontané
Réponse de Pleo - Danmark
Hello Kim Waldorff Østergaard,
We're delighted to hear that your experience as both a user and administrator with Pleo has been positive. It's great to know that the ease of use is hitting the mark for you on various devices, and that managing expenses is seamless with Pleo. Your feedback is invaluable, and we're committed to maintaining this standard of satisfaction for all our users. Thank you for taking the time to share your experience.
Best regards,
Team Pleo
Réponse de Pleo - Danmark
Kære Tom Brændstrup,
Tak for din positive anmeldelse og for at fremhæve, hvor nemt og ligetil du finder Pleo. Det glæder os at høre, at alt spiller for dig. Vi sætter stor pris på din feedback og støtte.
Venlige hilsner,
Team Pleo
Pleo gives me a great and easy overview…
Pleo gives me a great and easy overview over expenses that need to be completed in addition to a clear overview over money spent, money left and an easy way of seeing expenses on different projects (tags).
21 mai 2024
Avis spontané
Réponse de Pleo - Danmark
Dear Pia Møller,
Thank you for sharing your positive experience with Pleo! We're so glad to hear that our platform has made tracking expenses and managing project budgets easier for you. Your satisfaction with the clarity and ease of use Pleo provides is very important to us.
Wishing you continued success in all your endeavors. Have a wonderful day.
Best regards,
Team Pleo
Niels and the balance rec
Niels worked hard to find a resolution for me after the balance statement failed at a critical time
17 mai 2024
Avis spontané
Réponse de Pleo - Danmark
Dear Nicola Widdowson,
Thank you for taking the time to share your positive experience with Pleo. We're glad to hear that Niels was able to provide you with a timely resolution when you needed it the most. Your satisfaction is our top priority, and it's heartening to know that our hard work is making a difference.
We appreciate your five-star review and look forward to continuing to support you and your business.
Best regards,
Team Pleo
GREAT customer experience
Besides how great the app and Pleo is in general, the customer experience is flawless. Had a problem that was resolved in a very professional way by Jozef. I was surprised how great the customer experience was. Great work by Pleo and especially Jozef!
16 mai 2024
Avis spontané
Réponse de Pleo - Danmark
Hello Behzad Rahimi,
Thank you for taking the time to share your positive feedback with us! We're very pleased to hear about your exceptional experience using Pleo and interacting with our customer support team, particularly Jozef. It's wonderful to know that you found the service professional and our application to your liking. We aim to deliver the best possible experience and it's rewarding to see this reflected in your review.
Should you need any more assistance, please don't hesitate to reach out.
Best regards,
Team Pleo
Very happy with their chat support
16 mai 2024
Avis spontané
Réponse de Pleo - Danmark
Dear Signe Pedersen,
We're so pleased to hear that you had a positive experience with our chat support! It's always wonderful to know that we could assist you effectively. Your satisfaction is our top priority.
Thank you for your kind words and for taking the time to leave us a 5-star review. If you need any more help, just reach out and we'll be there.
Warm wishes,
Team Pleo
Großer Ärger
Gebuchte Termine wurden nicht eingehalten; zugesagte Absprachen funktionieren nicht und es entsteht gerade Frust bei allen Nutzern, da die Karten teilweise nicht funktionieren. Der Support ist dahingehen gerade schlecht und wir fühlen uns allein gelassen.
16 mai 2024
Avis spontané
Réponse de Pleo - Danmark
Sehr geehrte Frau Kühn,
wir bedauern, dass Ihre Erfahrungen zu Frustrationen geführt haben. Wir möchten Ihnen versichern, dass wir Ihre Bedenken ernst nehmen und stets bemüht sind, Ihnen den bestmöglichen Service zu bieten.
Obwohl wir alle geplanten Termine während unserer Geschäftszeiten eingehalten haben, einschließlich unseres heutigen Treffens, bedauern wir, dass Sie sich nicht gut unterstützt gefühlt haben. Wir sind bestrebt, eng mit allen unseren Kunden zusammenzuarbeiten, und es ist bedauerlich, dass dieser Eindruck nicht vermittelt wurde. Ihr Account Manager und Ihr Customer Success Manager haben heute bereits mit Ihnen gesprochen und sind entschlossen, weiterhin eng mit Ihnen zusammenzuarbeiten, um die offenen Fragen zu klären. Außerdem werden wir sicherstellen, dass alle Pleo-Karten einwandfrei funktionieren.
Wir sind fest entschlossen, die aufgetretenen Probleme zu Ihrer Zufriedenheit zu lösen und danken Ihnen für die Gelegenheit, dies gemeinsam mit Ihnen zu tun.
Réponse de Pleo - Danmark
Hello Pawel,
We're so glad to hear that you received quick and professional help! Your positive feedback is greatly appreciated, and we're here to assist anytime you need us. Thank you for taking the time to leave a review.
Best regards,
Team Pleo
Pleo 😭😭
Jeg er målløs. Fanget i en app med selv service guides til basics, som er det eneste man kan selv. Ingen guidance / service udover det. Caught in a trap.
Alt andet en Pleo kan anbefales.
5 avril 2024
Avis spontané
Réponse de Pleo - Danmark
Hej Sune,
Jeg er ked af at høre, at du har haft en dårlig oplevelse med Pleo. Jeg har sendt dig en email med en invitation til en snak, så vi forhåbentlig kan løse de udfordringer, du oplever.
Dbh.
Søren
I received great support by James OC.
I received great support by James OC.
We had issues to deliver the pleo card to Belgium and he fixied it super quick as well as send the card with extra shipping due to details before.
4 mars 2024
Avis spontané
Réponse de Pleo - Danmark
Hello Gresa!
Thank you for sharing your positive experience with James' great support! We are happy to hear that James was able to quickly resolve the delivery issues to Belgium. Our team is dedicated to providing top-notch service, and we're glad James could assist you effectively.
Best regards, Team Pleo
Love Pleo
Love Pleo. We use the free version for our little company and it works wonders. There's nothing that beats it!
7 mars 2024
Avis spontané
Réponse de Pleo - Danmark
Hi Björn!
Thank you so much for your kind words! We're thrilled to hear that you love using Pleo for your company and that it's working wonders for you. If you ever need any assistance or have feedback to share, feel free to reach out to us anytime.
Best regards, Team Pleo
Long time user of Pleo which has…
Long time user of Pleo which has created value for us from day one. Super easy to get going, very user-friendly platform and now just an essentiel tool for our business.
Thank you!
5 mars 2024
Avis spontané
Réponse de Pleo - Danmark
Dear Jonas,
Thank you so much for your kind words! We are thrilled to hear that Pleo has been creating value for your business since day one. We're delighted that you find Pleo easy to use and an essential tool for your needs. If you ever need any assistance or have feedback to share, please feel free to reach out.
Best regards, Team Pleo
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