Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
bought a bag of one hundred 22mm copper olives from the company. Very reasonable at 17p each. fast delivery, good packaging, good product. will be returning.
Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and a... Voir plus
L'entreprise a répondu
First time I ordered from them, no problems with the transaction, arrived on time, well packed etc. Wouldn't have any problems ordering online from them again.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de plomberie
- Magasin d'articles de salle de bains
- Quincaillerie
- Magasin de radiateurs
Écrit par l'entreprise
Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.
Coordonnées de contact
71-75 SHELTON STREET, WC2H 9JQ, London, Royaume-Uni
- +44 1639 352 997
- hello@plumbhq.uk
- plumbhq.uk
4,6
Excellent
180 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de PlumbHQ
Hi Robert,
Thanks for your kind words. We’re really pleased to hear you were happy with our service.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Quick delivery
Quick delivery
Great product at good price
Wish I’d known about these before they make sheeting up stairs easy and safe
21 août 2025
Réponse de PlumbHQ
Hi Angela and Ian,
Thank you for the lovely feedback. We’re really glad to hear you were pleased with the product! And it’s great to know our service met the mark too.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Andy,
Thanks for the review. We’re really pleased to hear everything arrived on time and that the process was nice and straightforward.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Paul,
Thanks for your review. We’re really glad to hear you were happy with the service.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Brendan,
Thanks for your review. We’re really glad to hear you were happy with the quality, turnaround time, and value for money.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Charlie,
Thanks for the kind words. We’re really pleased everything arrived smoothly and that you were happy with the overall experience.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
I’m still waiting for my order from you…
I’m still waiting for my order from you and your asking for my rating🤷♀️🤷♀️😭😭
22 juillet 2025
Réponse de PlumbHQ
Hi Richard,
Thanks for your review. According to the tracking information and after having spoken to the shipping provider directly, your parcel is showing as successfully delivered. However, we understand you’ve not been able to locate it, and as mentioned, we are already investigating this further with the courier.
Just to clarify, these review invitations are automatically triggered once delivery is confirmed by the courier. This is done to ensure an independent and unbiased review process, but we appreciate that in situations like this, the timing can be frustrating.
We’ll be in touch with you directly as soon as we have an update.
Thanks,
The PlumbHQ Team
East and fast purchase
Easy purchase. Kept informed at every stage and a lightening fast delivery.
7 juillet 2025
Réponse de PlumbHQ
Hi Nicki,
Thanks for the great review! We’re really glad to hear your experience with PlumbHQ was positive.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Darren,
Thanks for the great feedback. We’re really pleased to hear you had a great experience with us.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Excellent service at PlumbHQ
The punp I required was in stock and at a reasonable price. Delivery was quick.
2 juin 2025
Réponse de PlumbHQ
Hi Brian,
Thanks for the great review! We’re really glad to hear everything went smoothly.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Paul,
Thanks for the brilliant review. Great to hear the delivery was quick and the prices hit the mark - just what we aim for!
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Francis,
Thanks for the kind words. We’re really pleased to hear you were happy with the service and delivery speed.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Matthew,
Thanks for taking the time to leave a review. Glad to hear your order arrived safely and as expected.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Not worth the trouble
Was ordered on next business day delivery, came 2 days later, this meant the item was not needed anymore as arrived too late. When requesting a return, was sent a link with a QR code, no information as to which courier the code belonged too. I had to do my own investigating to find out who it was, as customer service was absolutely useless. I managed to send item, and emailed in regards to a refund, once i saw it had been delivered. I received a response saying that i had not started a return request and the i should do so. I then sent them the returns receipt and proof of delivery. They responded saying they had indeed received the item and i would receive my refund up to 30 days. Once refund was processed, i find out that they are taking postage off of my refund. So I would never recommend this company. Shocking customer services and the phone number is constantly engaged. 1 star given as cant give 0
12 mai 2025
Réponse de PlumbHQ
Hi Donna,
Thank you for your feedback. We’re sorry to hear you were disappointed, though we’d like to clarify a few key points regarding your order and return:
Your order was placed on Saturday, 10th May. It was dispatched on the next business day (Monday 12th) and delivered the following business day (Tuesday 13th), in line with our advertised next-business-day delivery service.
Regarding your return, we’re sorry you found the QR code unclear. The courier information is included in the return email, and we’re glad you were able to locate it and complete the return. Many customers use this system without issue, but we’ll review the wording to ensure it’s even clearer going forward.
We’ve re-reviewed the market and can confirm that the price you paid was the most competitive available for this item at the time of purchase.
To keep our pricing as competitive as possible, we do not advertise or offer free returns. As outlined in our returns policy (available in multiple places across our website) we deduct the return postage cost from the refund. In your case, this was £3.58.
While we regret you had difficulty reaching us by phone, we can confirm that we responded promptly to your queries via both email and our website’s chat function. Our team works hard to support customers across all channels and always aims to reply as quickly as possible. We also regret that we were unavailable for contact yesterday due to the bank holiday.
We appreciate all feedback and are always working to improve. We’ve updated our terms to make it even clearer that we are not open to dispatch orders over the weekend. However, we do believe the service you received was in line with our advertised commitments.
Kind regards,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Sean,
Thanks for the great feedback. We’re really pleased to hear the website was easy to use and that your order arrived quickly. That is exactly what we aim for.
Let us know if you need anything else.
Cheers,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Janet,
Now that’s the kind of scorecard we like to see! Thank you!
We really appreciate your feedback and hope to see you again soon!
All the best,
The PlumbHQ Team
Great product
22 avril 2025
Réponse de PlumbHQ
Hi Dave,
Thanks for the great review. We’re glad to hear you were happy with the product!
We hope to see you again soon.
Cheers,
The PlumbHQ Team
Easy ordering and quick delivery
Easy ordering and quick delivery. Good instructions and pump works great.
22 avril 2025
Réponse de PlumbHQ
Hi Richard,
Thanks for the great feedback. We’re really pleased to hear the ordering was easy, delivery was quick, and that the pump’s doing its job.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Steve,
Thanks for the kind words - it means a lot!
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Brian,
Thanks for your review. We’re really pleased to hear that everything was easy for you.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.