Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... Voir plus
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Lisez les avis des autres
bought a bag of one hundred 22mm copper olives from the company. Very reasonable at 17p each. fast delivery, good packaging, good product. will be returning.
Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and a... Voir plus
L'entreprise a répondu
First time I ordered from them, no problems with the transaction, arrived on time, well packed etc. Wouldn't have any problems ordering online from them again.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de plomberie
- Magasin d'articles de salle de bains
- Quincaillerie
- Magasin de radiateurs
Écrit par l'entreprise
Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.
Coordonnées de contact
71-75 SHELTON STREET, WC2H 9JQ, London, Royaume-Uni
- +44 1639 352 997
- hello@plumbhq.uk
- plumbhq.uk
4,6
Excellent
180 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
Got a good price on my purchase and it was delivered quickly and I was given updates on the despatch.
14 janvier 2026
Réponse de PlumbHQ
Hi Jonathan,
Thanks for your awesome review! We’re really pleased you were happy with the price, delivery speed, and communication throughout.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Very very quick delivery just what you…
Very very quick delivery just what you want , it was delivered when they said it would be,that’s exactly what you need when replacing a broken one.
12 janvier 2026
Réponse de PlumbHQ
Hi Lloyd,
Thanks for the great feedback. We’re really glad we can deliver some really great service for you. That’s exactly what we aim for!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Wicked bit of kit...
9 janvier 2026
Réponse de PlumbHQ
Hi Martin,
Love to hear it! Always great to know we’re supplying the right products for the job.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
6 days later after purchasing still not…
6 days later after purchasing still not delivered! I will never use this company again. They blamed it on the courier company because of the weather but the rest of the country is running just fine… I will be leaving a bad review. It’s now cost me a job and left an elderly person with no water.
It’s 2026 now not 1926 and a company this size including the world wide courier firm not to get it here in a reasonable time then they shouldn’t be trading.
Rob
5 janvier 2026
Réponse de PlumbHQ
Hi Robert,
Thanks for your review, and we’re genuinely sorry for the disruption this caused. We completely understand how frustrating delivery delays can be.
To clarify the timeline: your order was placed at 22:26 on Friday 2nd January 2026, during our clearly advertised Christmas closure period. At the time, our website noted on each product page and in the website header that we would reopen for processing orders on Monday 5th January. In line with this, your order was processed and ready for courier collection that day.
Unfortunately, DPD were unable to collect on the 5th due to weather disruption, and further delays within their network followed. While these issues were outside of our control, we chased DPD on your behalf and passed on updates as soon as we received them, keeping you well informed. We continued to monitor the parcel until it was successfully delivered to you on 8th January.
We regret that this experience fell short of expectations, but we do want to be clear that your order was processed and dispatched in line with our advertised service. The delays occurred within the courier network, not due to any issue on our side, and unfortunately there is only so much we can do once a parcel has left our warehouse. That said, we’ve fed your experience back to DPD in the strongest terms to help prevent similar issues in future.
Thank you,
The PlumbHQ Team
PlumbHG went over and above to resolve…
PlumbHG went over and above to resolve an issue I had.
22 décembre 2025
Réponse de PlumbHQ
Hi Raul,
Thank you for the great review. We’re really pleased we could step in and help when timing was tight. It’s great to hear that it made a difference!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Excellent company
Excellent product very fast delivery. Will purchase more and recommend this company to others.
16 décembre 2025
Réponse de PlumbHQ
Hi Mark,
Thank you for the fantastic feedback. We’re really pleased to hear you were happy with your experience, and even more so that you’d recommend us!
We look forward to seeing you again soon!
Thank you,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Kerwin,
Thanks for your great review! We’re really glad to hear you were happy with your experience.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Réponse de PlumbHQ
Hi John,
Thanks for your feedback, it means a lot. We’re really pleased you were happy with both the price and the delivery time.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Unbelievable ordered and it came the…
Unbelievable ordered and it came the next day with plenty updates
20 novembre 2025
Réponse de PlumbHQ
Hi Stewart,
Thanks for the great review. We’re really pleased to hear everything arrived so quickly and that the updates kept you in the loop.
We work hard to deliver this level of service, so it means a lot to see it so well received!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Andrew,
Thanks for your great review! Glad to hear everything met your expectations and arrived without delay.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Fantastic service would highly…
Fantastic service would highly recommend this company
18 novembre 2025
Réponse de PlumbHQ
Hi Dean,
Thank you for the fantastic feedback. We’re really glad to hear you’d recommend us, it means a lot!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
One pump was bad quality it's leaking+…
One pump was bad quality it's leaking+ delivery was very late and the Seller big liar be careful on the company.
3 novembre 2025
Réponse de PlumbHQ
Hi Andrius,
We’re sorry to see that you’ve left another review and that you remain unhappy with your experience.
Regarding the delivery, as explained previously, your order was placed after the 12:00 courier cut-off on a Friday. By that time, the courier collection had already taken place, so the next available dispatch opportunity was on Monday. Your order was therefore delivered on the next business day, Tuesday, exactly in line with the information provided at the time of purchase.
Our Shipping Policy explains this clearly, and each product page also includes a countdown timer which shows the next available delivery estimate.
With respect to your new comment about the product leaking, we take any quality concerns very seriously. We called you directly to resolve the issue and offered the appropriate options: either to pursue a manufacturer warranty claim or to return the product for a full refund.
Both options are standard and are designed to fully protect you as a customer. Unfortunately, you chose not to proceed with either during our call.
We are always happy to help and remain available to you if you’d like us to proceed with either of the above options.
— The PlumbHQ Team
Good email communication when order…
Good email communication when order placed and then updates. Despatched the next day and delivered the following.
No complaints.
29 octobre 2025
Réponse de PlumbHQ
Hi Melanie,
Thanks for taking the time to leave a review. We’re pleased to hear everything moved along smoothly from order to delivery, and that communication throughout met expectations.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Yes after an initial large hiccup in…
Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and arrived just 24 hours after order.I did experience frustrating issues in that the phone number appeared to be unavailable and e-mails went astray but once the problem was identified it was dealt with promptly and swiftly. Would I use the company again ? YES
9 octobre 2025
Réponse de PlumbHQ
Hi Barbara,
Thank you for taking the time to leave your great review.
We’re really glad we were able to get things sorted for you in the end, and we appreciated your patience while we worked through the initial communication issue.
Your feedback has been noted and we’re reviewing how the returns process works to ensure there are not similar problems in future.
It’s great to hear that once we were in touch, the issue was resolved swiftly and to your satisfaction. We’re grateful for your kind words and very pleased to hear you’d shop with us again.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Stuart,
Thanks for your review. We’re glad everything arrived promptly and that you were happy with the overall experience.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Réponse de PlumbHQ
Hi John,
Thanks for taking the time to leave a review. We’re really pleased everything ran smoothly and that you were kept well informed throughout.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Bad delivery
I chose next day delivery and my package hasn’t arrived - it’s been 5 days…
8 octobre 2025
Réponse de PlumbHQ
Hi Hani,
We’re sorry to see your bad review and that this experience caused frustration.
Your order was placed on 7th October at 17:58 and was dispatched the next working day, in line with our delivery promise. The delay occurred due to an issue with address you provided, which was flagged by the courier and led to the parcel being held at a local FedEx facility.
We’re glad to confirm that the delivery was successfully completed on Tuesday, 14th October. While the issue was outside of our control, we do appreciate your patience while it was resolved.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Everything all good
2 octobre 2025
Réponse de PlumbHQ
Hi Patrick,
Thanks for your feedback. We’re really pleased to hear everything went smoothly.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Réponse de PlumbHQ
Hi Ian,
Thanks for your review. We’re glad everything arrived promptly and that you were pleased with the pricing.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
A great experience.
Great quality product and excellent service received. Overall extremely happy with everything.
11 septembre 2025
Réponse de PlumbHQ
Hi Ann,
Thank you for the fantastic feedback. We’re delighted to hear you were happy with both the product and the service. That is exactly what we aim for!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
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