The representative, Raymond. was most accommodating re dates for measuring up, and was very good at it and also had a lot of good ideas. When the covers arrived and were fitted I was absolutely deligh... Voir plus
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Lisez les avis des autres
The gentleman who came was so good, did a magnificent job as well as advising us of a fabric choice as well as having a great sense of humour. Thank you Plumbs. I've used you for many years with great... Voir plus
L'entreprise a répondu
After an excellent initial appointment & my subsequent prompt payment, I have been left with no fitting appointment. I have tried calling & told someone will call me back. The product is not cheap &... Voir plus
L'entreprise a répondu
I purchased several different services from Plumbs: from a kitchen roller blind, window seat cushion, to reupholstering a sofa, armchair and stool. All of this was booked on one home visit. Booking cl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Coordonnées de contact
Brookhouse Mill, PR17PZ, Preston, Royaume-Uni
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very impressed
Informed,pleasant and helpful staff. Very efficient service. Good choice of fabric. Excellent workmanship. Very impressed.
4 septembre 2026
Réponse de Plumbs
Thank you, Mrs Middleton, for your wonderful review.
We're delighted to hear that you found our team informed, pleasant and helpful, and that you were pleased with the efficiency of our service. It's also great to know that our fabric selection and workmanship met your expectations.
Thank you for taking the time to share your experience. We really appreciate your feedback and your support.
Too long on order and no communication…
Too long on order and no communication . Had to chase myself .
Delivered in a black bin bag by agent . Needs to be delivered with more care. Individually wrapped , each seat cushion to protect fabric . Agent admitted taking then into another customer to show her before delivering to me .
I would not use Plumbs again
26 août 2026
Réponse de Plumbs
Thank you for taking the time to leave your feedback. I am very sorry to hear about your experience.
I completely understand your frustration regarding the length of time your order took, the lack of communication, and the fact that you felt you had to chase updates yourself. I am also disappointed to hear about the condition in which your order was delivered. Our products should be transported and presented with care, and your comments regarding the packaging and handling of the cushions fall below the standards we expect.
I am particularly concerned by your comments regarding the delivery agent showing your items to another customer prior to delivery. This is not something we would expect, and I will ensure this feedback is investigated with the delivery team.
Thank you for bringing these matters to our attention. We genuinely value customer feedback as it helps us improve our service, and I apologise that we did not provide the experience you expected.
Réponse de Plumbs
Thank you, for your wonderful review.
We're delighted to hear that you found our team excellent in all aspects, and that you were pleased with the efficiency of our service.
Thank you for taking the time to share your experience. We really appreciate your feedback and your support.
The representative Loraine was very…
The representative Loraine was very nice and helpful
25 août 2026
Réponse de Plumbs
Thank you for taking the time to leave such a lovely review, Ms Baddar.
We are delighted to hear that Loraine was able to assist you and that you found her helpful throughout your experience with us. I will be sure to pass on your kind comments to her, as I know they will be greatly appreciated.
Thank you for choosing Plumbs and for your recommendation.
I'm so pleased with the covers and…
I'm so pleased with the covers and curtains. They fit and look beautiful. The service was great and efficient. I've had furniture covers and curtains before and plumbs have kept their professionalism with my new order. Thank you Plumbs.
3 septembre 2026
Réponse de Plumbs
Thank you, Gillian, for taking the time to leave such a lovely review. We're delighted to hear that you're so pleased with your new covers and curtains and that they fit beautifully.
It's especially rewarding to know that you've returned to Plumbs and continue to find our service professional and efficient. We truly appreciate your continued support and look forward to helping you again in the future.
Have used plumbs in the past and knew…
Have used plumbs in the past and knew the quality and service.
4 septembre 2026
Réponse de Plumbs
Thank you for taking the time to leave such a wonderful review and for choosing Plumbs again. We're delighted to hear that your latest experience lived up to the quality and service you've come to expect from us.
Your continued support means a great deal to the team, and we truly appreciate your kind words.
A Bit Disheartened
The curtains ordered by us were excellent absolutely nothing wrong at all
When the Fitter arrived with curtains and as he set out to fit these expensive curtains he noticed and realised the curtains were not of the right size . They were width wise correct but height wise not right . The Fitter was very accommodating and very apologetic about the situation . We had spent the day before moving the furniture etc to accommodate the fitting day and felt a bit let down
25 août 2026
Réponse de Plumbs
Thank you for your review.
We're pleased to hear that you were happy with the quality of your curtains and that our fitter provided a helpful and professional service.
That said, I am very sorry that the curtains supplied were made to the incorrect height and that the fitting could not go ahead as planned. I appreciate how disappointing this must have been, particularly after the effort involved in preparing your room for the appointment.
Please accept our sincere apologies for the inconvenience caused. We are committed to putting things right as quickly as possible and thank you for your patience and understanding while we do so.
excellent service
Anne listened well and explained options clearly. She was lovely to very professional and wise.
Covers arrived quicker than expected and she soon came to fit them. Transformed our chair, very pleased.
25 août 2026
Réponse de Plumbs
Thank you for your wonderful review.
We are delighted to hear how pleased you are with your new chair covers and that Anne took such good care of you throughout the process. I'll be sure to pass on your kind comments to her.
Thank you for choosing Plumbs, and we hope you enjoy your transformed chair for many years to come.
Perfect sofas!
My experience with Plumbs has been brilliant. My first visit was great- I had very specific ideas about what I wanted, which the plumbs rep Anne totally took on board and supported. She was flexible about visit times and followed up on questions I had. The 2 sofa covers and all the elements are beautifully piped and made.I chose 100% cotton cream covers, they look stunning. Beyond my expectations. I actually had to pop one cover through the wash this week, after a spillage, and it’s perfect. I wish I hadn’t waited so long to do it. The sofas look brand brand new , and I love them
25 août 2026
Réponse de Plumbs
Thank you for taking the time to leave such a wonderful review. We are delighted to hear how pleased you are with your new sofa covers and that they have exceeded your expectations.
It is especially lovely to hear your kind comments about Anne. We will be sure to pass on your feedback and recognise the excellent service she provided throughout your journey with us.
Thank you for choosing Plumbs. We hope you enjoy your refreshed sofas for many years to come.
Amazing service and professional - thank you Anthony!
Couldn't recommend Anthony enough.
We recently had Anthony fit shutters for our new office, and the entire experience was absolute perfection from start to finish.
Anthony is the ultimate professional—incredibly friendly, approachable, and so easy to deal with. Nothing was ever too big or too small for him to sort out, which made what can usually be a stressful process completely relaxing and seamless.
As for the shutters themselves? We are absolutely in love with them! They are gorgeous, exceptionally well-made, and have completely transformed our new office space. Superb job all around. If you're looking for top-notch quality and fantastic service, ask for Anthony!
20 août 2026
Réponse de Plumbs
Thank you, Mrs Smith, for taking the time to leave such a wonderful review. We're delighted to hear how pleased you are with both your new shutters and the service provided by Anthony.
I'll be sure to pass your kind comments on to him. It's fantastic to know he made the whole process straightforward and enjoyable, and that you're so pleased with the finished result.
Thank you again for choosing Plumbs, and we wish you many years of enjoyment from your new shutters.
agent was helpful & honest with advice
agent was helpful & honest with advice.
product was well made and arrived on time.
Easy payment terms were not available which would have been appreciated. However, overall a good experience.
24 août 2026
Réponse de Plumbs
Thank you, Margaret, for taking the time to leave such a lovely review. We're delighted to hear that you found our advice helpful and honest, and that you were pleased with the quality of your product and its timely delivery.
We also appreciate your feedback regarding our payment options. Customer feedback is invaluable in helping us improve, and we'll certainly take your comments on board.
Thank you for choosing Plumbs. We hope to be of service to you again in the future.
Good materials
Good materials. Rep listened yo what I required and followed all instructions.
Rep was excellent at the fitting stage and the finished job is great!
2 septembre 2026
Réponse de Plumbs
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you are pleased with the quality of your finished covers and that our representative listened to your requirements and delivered a great fitting service.
I will make sure your kind comments are shared with the representative concerned, as I know they will be greatly appreciated.
Thank you for choosing Plumbs and for your valued feedback.
I was a little disappointed that when…
I was a little disappointed that when the fitter put them on the lower of rufflet tape they were short so had to move the hooks down.
2 septembre 2026
Réponse de Plumbs
Thank you for taking the time to leave your review. I'm sorry to hear you were disappointed with the initial curtain fitting. Whilst I'm pleased the fitter was able to adjust the hooks and achieve the correct drop, I appreciate this was not the experience you were expecting.
We value your feedback and will share your comments with the relevant team to help us improve. Thank you for choosing Plumbs, and we hope you are now enjoying your curtains.
Usually anything we have had from…
Usually anything we have had from Plumbs has been great. The last job we had done was a mixed blessing. Our kitchen chairs needed some cushions to make them a bit softer. Seats cushions and back ones. The back ones were so large there was hardly any room to sit on the seats. I have put them elsewhere where they can be sat on and hope they squash down a bit. Shame, I was looking forward to getting them.
1 septembre 2026
Réponse de Plumbs
Thank you, Anne, for your 5-star review and for your continued custom over the years. I'm delighted to hear that you've been pleased with our products overall.
I'm sorry to learn that the back cushions for your kitchen chairs were larger than expected and have not provided the comfort and fit you were hoping for. We appreciate you sharing this feedback, as it helps us improve our service and products.
Thank you again for taking the time to leave a review and for your valued support of Plumbs.
After a visit from Plumbs…
After a visit from Plumbs Representative 15 weeks ago, a decision regarding reupholstery of a three piece suite and the payment of a large deposit, I am still waiting for a collection. Three contacts with Plumbs and told that I would be phoned back but no phone call.
27 mai 2026
Avis spontané
Réponse de Plumbs
Thank you for your review. I am sorry to hear about the delays and lack of communication you have experienced regarding your reupholstery order and collection.
Your comments have been passed to our Customer Service Team as a priority, and they will review your case and make contact with you directly to provide an update.
Had 4 quotes for my shutters but…
Had 4 quotes for my shutters but Anthony took time to explain everything so I chose Plumbs and glad I did.
They are very professional and made sure everything was in place and working ok. Keep you infomed of dates etc Would highly reccomend
3 septembre 2026
Avis spontané
Réponse de Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Anthony's advice and attention to detail helped you feel confident in choosing us, and that you were pleased with the service from start to finish.
It's great to know that our communication and installation service met your expectations. We really appreciate your recommendation and your kind comments.
The Plumbs team exceeded expectations
The Plumbs team were great. From initial enquiry to delivery everything was just as they said it would be. The covers and cushions have exceeded our expectations
21 août 2026
Réponse de Plumbs
Thank you, James, for your wonderful review.
We're delighted to hear that everything went smoothly from your initial enquiry through to delivery, and it's especially pleasing to know that your new covers and cushions have exceeded your expectations. Your kind comments will be shared with the team.
Thank you for choosing Plumbs and for taking the time to share your experience.
Very competent and professional service…
Very competent and professional service by all concerned
21 août 2026
Réponse de Plumbs
Thank you, Bernard, for taking the time to leave us such a wonderful review.
We're delighted to hear that you found the service provided by our team to be competent and professional throughout your experience. Your kind feedback is greatly appreciated and will be shared with everyone involved.
Thank you for choosing Plumbs, and we hope to be of assistance again in the future.
New sofa loose cover
My old sofa loose cover had shrunk in the wash. I'm so pleased that I went to Plumbs to replace it. The staff were all friendly and highly professional. My new cover is more fitted and looks much better than the old one did, even before it shrank. I would advise you not to hesitate as long as I did - just get Plumbs in.
27 août 2026
Réponse de Plumbs
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you are so pleased with your new loose cover and that it has given your sofa a fresh new look.
It's especially nice to know that our team's friendly and professional service made a positive impression. We really appreciate your recommendation and your kind comments.
Thank you for choosing Plumbs, and we hope you enjoy your newly transformed furniture for many years to come.
Excellent service
From start to finish everything went so smoothly. Michael was a great help from measuring my chair and explaining why how my chair would be transformed.
He helped me through the process of picking a colour and he got it spot on.
I would highly recommend Plumbs
Thank you to Michael
21 août 2026
Réponse de Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that everything went smoothly from start to finish and that Michael was able to guide you through the process with confidence and care.
We'll be sure to pass on your kind comments to him. Thank you for choosing Plumbs, and we hope you enjoy your transformed chair for many years to come.
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