The representative, Raymond. was most accommodating re dates for measuring up, and was very good at it and also had a lot of good ideas. When the covers arrived and were fitted I was absolutely deligh... Voir plus
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The gentleman who came was so good, did a magnificent job as well as advising us of a fabric choice as well as having a great sense of humour. Thank you Plumbs. I've used you for many years with great... Voir plus
L'entreprise a répondu
After an excellent initial appointment & my subsequent prompt payment, I have been left with no fitting appointment. I have tried calling & told someone will call me back. The product is not cheap &... Voir plus
L'entreprise a répondu
I purchased several different services from Plumbs: from a kitchen roller blind, window seat cushion, to reupholstering a sofa, armchair and stool. All of this was booked on one home visit. Booking cl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Coordonnées de contact
Brookhouse Mill, PR17PZ, Preston, Royaume-Uni
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Excellent
6 k avis
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Ordered February delivered back August…
Ordered February delivered back August still waiting for arm covers. We realized that delay was caused by the fabric coming from Turkey but this should have been told to us when the order was taken.
All staff excellent in sorting the problem.
17 août 2026
Réponse de Plumbs
Thank you for taking the time to share your feedback. We’re very sorry that your order took considerably longer than expected to arrive, and we completely understand your frustration, particularly as you are still waiting for the arm covers.
We appreciate your understanding regarding the delay with the fabric.
We’re pleased to hear that our team were helpful and worked hard to resolve the issues for you. We’ll certainly take your comments on board to help improve communication around lead times and delays in the future.
Thank you again for your patience and for your kind comments about our staff.
Billing issue
One chair was fine, but the second one was a recliner but the back cushion was creased. I did get a replacement one. I wasn't impressed when I ordered my second chair and the billing department notified me that I owed £400 something. I told them I didn't owe anything but was told to check with my bank anyway. I didn't and did not get back to them.. They didn't get back to me either, neither did they have the manners or courtesy to tell me they had made mistake. I paid in full at the time ordering.
30 juin 2026
Réponse de Plumbs
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with one of your chairs and that we were able to arrange a replacement back cushion for the recliner.
We’re very sorry, however, for the confusion and inconvenience caused by the incorrect payment request when you ordered your second chair. Having paid in full at the time of ordering, you should never have been contacted to say that a further payment was due. We completely understand your disappointment that, having established this was an error, you were not contacted to apologise or confirm that the matter had been resolved. We agree that this should have been handled much better.
We sincerely apologise for the lack of communication and courtesy you experienced. Your comments have been shared with the relevant team so that we can learn from this and improve our processes.
Thank you again for your feedback, and we’re glad we were able to resolve the issue with the cushion.
Very Impressed
The company are employing excellent representatives if Lorraine the lady who came to take our order is comparable to the rest of the team. She was helpful in every way, very very efficient, kept in contact and due to the precision of her measuring up and advice on materials Plumbs have got a 10/10 from us, I was apprehensive to having my suite recovered as I had heard, a number of years ago, that recovering wasn't very successful but I have to say my opinion has changed 100%. The delivery and fitting was top notch once again due to Lorraine. She certainly deserves a huge pat on the back. A wonderful asset to your company
19 août 2026
Réponse de Plumbs
Thank you so much for your wonderful 10/10 review. We’re absolutely delighted to hear how pleased you are with your experience.
It’s fantastic to hear that Lorraine made such a positive impression. Her attention to detail, expert measuring, advice on materials and regular communication clearly made a real difference throughout the process. We’ll be sure to pass your kind words on to her, she’ll be thrilled to know how much you appreciated her help.
We’re also delighted that the recovery of your suite has changed your opinion of the process and that you’re so pleased with the finished result. It’s wonderful to hear that the delivery and fitting were equally as smooth.
Thank you again for choosing Plumbs and for taking the time to share such lovely feedback. We couldn’t agree more that Lorraine is a fantastic asset to our team!
Very pleased with our "New" sofa
They've done an excellent job covering our old sofa. The new cushions are very comfy and the workmanship put into the new covers is second to none. It wasn't cheap (we did choose a high quality fabric) but it has saved us buying a new sofa, and we have effectively got a new one. Excellent work!
14 août 2026
Réponse de Plumbs
Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that you’re so pleased with your newly upholstered sofa and that you’re enjoying the comfort of the new cushions.
It’s wonderful to know that choosing a high-quality fabric and having your existing sofa professionally recovered has given it a whole new lease of life. We really appreciate your kind comments about the workmanship and are thrilled with the finished result too.
Thank you again for your support and recommendation, it was a pleasure working with you!
It all worked very well
14 août 2026
Réponse de Plumbs
Thank you so much for your wonderful 5-star review. We’re pleased to hear all worked well and would like to thank you for your valuable feedback and custom.
Excellent choice and service
Excellent choice and service . Darren was so helpful thank you
13 août 2026
Réponse de Plumbs
Thank you so much for your 5-star review! We’re delighted to hear that you were pleased with both the choice and service you received.
It’s wonderful to hear that Darren was so helpful and made your experience a positive one. We’ll be sure to pass your kind comments on to him.
Thank you again for choosing us.
Everything was fine but due to the fact…
Everything was fine but due to the fact that my husband has been I'll in hospital it has been too much trouble to reply
11 août 2026
Réponse de Plumbs
Thank you for taking the time to leave us your feedback, especially during what sounds like a very difficult time for you and your husband.
We’re pleased to hear that everything was fine with your experience and completely understand that responding has been the last thing on your mind while your husband has been in hospital.
Please don’t worry at all.
We wish your husband a speedy recovery and hope things become a little easier for you both soon. Thank you again for choosing us, and for taking the time to share your experience.
Looks like I have a new sofa
Excellent prompt service and my new covers are excellent quality and I love the material and colour looks like a brand new sofa.
20 août 2026
Réponse de Plumbs
Thank you so much for your lovely 5-star review! We’re delighted to hear that you were so pleased with the prompt service and the quality of your new sofa covers.
It’s wonderful to hear that you love the material and colour, and that your sofa now looks like brand new. We hope you enjoy your refreshed sofa for many years to come!
Thank you again for choosing us and for taking the time to share your experience.
Barbers the consultant was extremely…helpful and
The consultant was extremely helpful and seemed to really know her job her name was Barbara and I have used your company twice in my house and my sons house the curtains and blinds were expensive but worth the money and getting them fitted was great
21 août 2026
Réponse de Plumbs
Thank you so much for your wonderful 5-star review. We’re delighted to hear that you’ve chosen to use our services not once, but twice, in both your home and your son’s home.
It’s fantastic to hear that Barbara was so helpful and knowledgeable throughout your experience. We’ll be sure to pass your kind comments on to her.
We’re also pleased to hear that you feel the curtains and blinds were worth the investment and that you were happy with the professional fitting. We really appreciate your continued trust in us and your recommendation.
Thank you again for choosing us, we hope you enjoy your beautiful window furnishings for many years to come!
Réponse de Plumbs
Thank you for your lovely review.
We’re delighted to hear that you were so pleased with the service received.
We’ll be sure to pass your kind comments on to her.
Thank you again for choosing Plumbs and for taking the time to share your experience. We hope you enjoy your new covers for many years to come!
L ady who measured and fitted covers…
L ady who measured and fitted covers was delighful. Very professional and took great care.
18 août 2026
Réponse de Plumbs
Thank you for your lovely review.
We’re delighted to hear that you were so pleased with the service and that our representative made such a positive impression.
It’s wonderful to know that you found her professional, careful and delightful throughout the measuring and fitting process. We’ll be sure to pass your kind comments on to her.
Thank you again for choosing Plumbs and for taking the time to share your experience. We hope you enjoy your new covers for many years to come!
Expensive replacement covers not suitable for every day living!
Having had replacement covers for a 3 seater sofa and 2 seater sofa back cusions included ordered in December last year and replaced before Christmas I was shocked to find 7 months later a faint blue staining had occurred on the seat covers of one of the sofas. When I complained to Plumbs I was told they would investigate my complaint providing one of the cushion covers affected was returned. The representative told me they couldn't do anything until the fabric was tested in a laboratory. This felt very unsympathetic and at no point did I receive an apology. She did organise courier packaging to return the cover. Iasked what I should do in the mean time the agent told me to put a throw over the cushion pad which in my opinion is not ideal. I explained that I didn't believe the fabric was fit for purpose as the covers were relatively new, had very light usage and had been a considerable expense. | also explained I had a Multi York sofa which was vintage and the covers had been washed used etc many times and I had never had an issue with dye transfer.
I had to chase the outcome of the problem by phoning Plumbs, I asked to speak to the original representative but was told she was not available. I asked for a return phone call. I eventually received an email from a customer services manager who said 'findings show that there is no fault with the fabric itself, the issue has been identified as dye transfer from dark clothing onto the cover fabric.
As this is not a fault with our product, the item is being returned to you by courier, and we are unable to offer any further assistance in this matter'
This response showed a lack of empathy, there was no advice for me going forward with care of the covers. I would have expected some advice to be given and some apology, no Plumbs seemed uninterested. I now have to think very carefully about who in the family / guests sits where and also look at their clothing, as stated in the title 'not fit for every day life'. Did I feel valued as a Plumbs customer? Definitely not!
25 août 2026
Avis spontané
Réponse de Plumbs
Thank you for taking the time to provide such detailed feedback. We are genuinely sorry to hear about your experience and, in particular, that you felt unsupported throughout the process.
We appreciate that you had invested considerably in your replacement covers and, having been a long-standing Plumbs customer, were understandably disappointed to see staining appear after relatively light use. We also understand your frustration at having to chase for an update and that the communication you received did not leave you feeling valued as a customer.
While our investigation found that the staining was consistent with dye transfer from clothing rather than a fault with the fabric itself, we recognise that simply communicating the findings did not address the wider concerns you had about living with and caring for your new covers. We should have provided clearer advice and guidance on how to minimise the risk of this happening again.
We are sorry, too, that you did not receive the level of empathy and reassurance you expected from our team. Regardless of the outcome of a product investigation, we believe customers should feel listened to and supported.
Your comments have been shared with the relevant teams as valuable feedback on both our customer communication and the advice we provide when issues arise.
Thank you again for bringing this to our attention.
Another excellent Plumbs restoration
We have used Plumbs several times before as we have always been very pleased with the results. This time it was for new covers on two armchairs, a settee and a foot-rest. An appointment was made and the wide range of fabric choices presented to us were more than adequate! After we had chosen the fabric, Roy came to measure everything and then a few weeks later James arrived to fit them. Both were skilled professionals and we just left them to it. The whole process was just under 6 weeks and we are very pleased with the outcome. Put simply, what more could we ask for? Masses of fabrics to choose from, efficient, professional and courteous staff both in our home and at the head office and everything happened when it should have. We will use Plumbs again.
24 août 2026
Avis spontané
Réponse de Plumbs
Thank you so much for your fantastic review and, especially, for choosing Plumbs again. We’re delighted to know that your previous experiences gave you the confidence to come back to us for your two armchairs, settee and foot-rest. It’s wonderful to hear that you enjoyed the fabric selection process and found the whole experience efficient and straightforward. We’ll be sure to pass your kind comments on to Roy and James, it’s great to hear that their professionalism and expertise helped make the process so easy for you. We’re also pleased that everything happened as planned and that you’re so happy with the finished results. We really appreciate your continued support and your kind words about our team. We look forward to helping you again in the future!
The local company were efficient and…
The local company were efficient and good and communicated well.
The finished article is a vast improvement on the original. In addition to the new covers I had new seat cushions made of feathers which I find more comfortable than man-made fibres.
The only thing I don’t like is that the fabric I chose is 20% polyester. I prefer natural fibres.
8 août 2026
Réponse de Plumbs
Thank you very much for your thoughtful review.
We’re delighted to hear that you found the service efficient, communication good, and that the finished result is such a vast improvement on your original furniture.
It’s also great to hear that you’re enjoying your new feather seat cushions and finding them more comfortable than the man-made fibre cushions.
We completely understand your preference for natural fibres, and appreciate you sharing your feedback regarding the 20% polyester content in the fabric you selected. We offer a wide range of fabrics with different compositions, and we’re always happy to discuss the options available to help customers find the best balance of appearance, performance and natural fibre content for their needs.
Thank you again for choosing us and for taking the time to share your experience. We hope you continue to enjoy your beautifully refreshed furniture for many years to come.
Not as good as I thought quality would be
Did not have standard lining as indicated on original order. Also taking a long time for bottoms to hang correctly.
11 août 2026
Réponse de Plumbs
Thank you for taking the time to share your feedback. We’re sorry to hear that the finished product has not met your expectations.
We understand your concerns regarding the lining specified on the original order, as well as the time it is taking for the bottoms to settle and hang correctly. We take both points seriously and would like to look into this further to understand exactly what has happened and ensure any appropriate issues are addressed.
We appreciate your patience, as some fabrics can take a little time to achieve their final appearance, but we understand that this does not lessen your concerns.
Please contact our team directly with your order details so we can review the specification and the fit with you.
Thank you again for bringing this to our attention.
Delighted with the service and the results
I have thought about recovering my couch for many years but with a new extension having been built this became the perfect time to change colours and revamp. Barbara your Sales Rep called and helped us with fabric choices and colour ways to complement our new room. We also decided to get made to measure cushions for our dining chairs. The whole thing took 3 months to complete totally. Gary the fitter came and cut material to fit the couch and within 3 weeks had them back made up which I was delighted with. It has made a huge difference to the really comfortable but tired couch which now has a new lease of life. The cushions arrived this morning and again delighted with the workmanship and fit. I would highly recommend the company, forget the stretchy fitted covers of old, they are a company that you need to consider if reupholstering or loose covering your couches. They did a great job. As far as we are concerned it was worth the cost and we did not need to recycle a well made Duresta couch.
24 août 2026
Avis spontané
Réponse de Plumbs
Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear how pleased you are with the finished result and that your Duresta couch has been given a new lease of life.
It’s fantastic to hear that Barbara was able to help you choose the right fabrics and colourways for your new extension, and that you’re equally happy with the made-to-measure dining chair cushions. We’ll be sure to pass your kind comments on to Barbara and Gary.
We’re especially pleased that the quality, fit and workmanship have met your expectations. We completely agree that a beautifully made, comfortable piece of furniture deserves to be enjoyed for many more years where possible.
Thank you again for choosing us and for recommending our service. It was a pleasure to work with you, and we hope you enjoy your newly refreshed furniture for many years to come!
As good as new!
We were pleased with the service we received and are very happy with our new sofa covers. They look as good as new!
6 août 2026
Réponse de Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you had a positive experience with both your salesperson and company, and that you're pleased with your new covers. We really appreciate your kind comments and your support of Plumbs.
Réponse de Plumbs
Thank you so much for your lovely feedback! We’re delighted to hear you were happy with the quality of our fabrics and the service from our team. We really appreciate your kind words and hope to welcome you back again soon.
A PLEASANT EXPERIENCE
SHARON MARSHALL VERY PLEASANT AND HELPFUL. VERY PLEASED WITH THE CURTAINS. JUST WHAT WE WANTED GOOD QUALITY MATERIAL
4 août 2026
Réponse de Plumbs
Thank you so much for your lovely feedback! We’re delighted to hear that Sharon was so pleasant and helpful, and that you’re very pleased with your curtains. It’s wonderful to know they were just what you wanted and that you’re happy with the quality of the material. We really appreciate your kind words!
A Very satisfactory outcome from a very…
A Very satisfactory outcome from a very simple mistake.
I had a set of loose covers made for two sofas which I wanted a piping edge in forest Green. The order went through absolutely perfectly, I had had the rep out. However , in my opinion very stupidly, they have two colours, forest, green and green forest.!!! very different colours mine came back with the wrong colour green and therefore had to go back to being remade which they did perfectly.
Both Janet, the rep and Stephen at plums were extremely helpful.
Obviously, this all took extra time, which was a little frustrating but understandable.
Although it shouldn’t have happened in the first place.
Yes, I would recommend them again.
6 août 2026
Réponse de Plumbs
Thank you for taking the time to share such detailed feedback. We’re very sorry for the initial mix-up with the Forest Green piping, but we’re pleased that Janet and Stephen were able to resolve the issue for you and that the loose covers were remade to your satisfaction.
We completely understand the frustration caused by the additional time involved, and we really appreciate your patience and understanding. It’s wonderful to hear that you were happy with the final result and would recommend us again. Thank you for choosing Plumbs.
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