I strongly warn everyone against using Pochtoy.com. My shipment (Tracking # CT002246939UZ), valued at $1,369, was tampered with during transit. An official postal act confirmed a weight discrepancy... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Получила рассылку от сервиса, о том что они теперь могут пересылать парфюмерию (до этого не было такой возможности из-за ограничений перевозчиков по горючим жидкостям). Заказала туалетную воду на eBay... Voir plus
L'entreprise a répondu
This is not my first order, but I messed up this time by purchasing an item from Amazon that is blacklisted by the Pochtoy.com service, as clearly stated on their website. It's entirely my fault, w... Voir plus
L'entreprise a répondu
I used this service to receive 3 Steam Decks and 1 Steam Deck Dock Station. 3 out of 4 parcels was delivered very fast (~10 days from USA to Russia), the remaining one had long delivery because of Bl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
510 Carroll Dr, 19720, New Castle, Etats-Unis
- 4125673010
- pr@pochtoy.com
- pochtoy.com
2,7
Bas
64 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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WARNING: Insurance fraud and theft. Do not use Pochtoy.com!
I strongly warn everyone against using Pochtoy.com. My shipment (Tracking # CT002246939UZ), valued at $1,369, was tampered with during transit. An official postal act confirmed a weight discrepancy of 110 grams.
Customer support is blatantly lying, calling this theft an 'equipment weighing error' and hiding behind 'sanctions.' I have provided photographic evidence: my memory kit weighs 130g (accounting for scale calibration, this is a near-perfect match with the official act). Sanctions do not steal 110 grams from a box—this is a clear case of theft under the guise of inspections.
I truthfully declared all items, the service approved the shipment, and I paid for mandatory insurance. Now, they simply refuse to fulfill their obligations. As a US resident (NY), I have already initiated formal complaints with the Delaware BBB and the New York State Attorney General for insurance fraud and deceptive business practices.
If you don't want to lose your money and receive 'rounding errors' instead of your goods, stay away from this service. Their insurance is nothing more than a way to collect extra money from you without providing coverage.
10 avril 2026
Avis spontané
Réponse : Pochtoy.com
Viacheslav, hello. We completely understand how difficult it is to wait this long for an expensive shipment with no clear resolution in sight.
We want to make sure you have the full picture: your parcel CT002246939UZ is being held by Uzbekistan Customs and has not yet been delivered. The weight note in the act was recorded during a customs inspection – it is not a delivery receipt and does not confirm any missing contents. The parcel remains at customs.
Unfortunately, your shipment is one of several held by Uzbekistan Customs. We have submitted official appeals and are doing everything we can to get the parcels released. We understand how hard it is to hear "we're working on it" after such a long wait, and we're sorry we cannot give you a faster resolution.
Once your parcel is delivered, if you find any discrepancy in the contents – we will be ready to help. To process a claim, a video of the unboxing and an official discrepancy act completed at the post office at the time of receipt will be required, as outlined in our agreement.
We are keeping this case under close attention and will reach out to you as soon as there is any new information.
Best regards,
Pochtoy.com
Réponse : Pochtoy.com
Здравствуйте! Нам жаль, что у вас сложилось такое впечатление – это точно не то, к чему мы стремимся. Пожалуйста, напишите в тикет с вашим STE и трекинг номером службе поддержки и подробно опишите вашу ситуацию – разберемся и поможем.
Команда Pochtoy.com
Я крайне разочарован работой…
Я крайне разочарован работой Pochtoy.com! Сначала моя посылка была расформирована из-за недоразумения с товаром (духи, которых, как оказалось, быть не должно было в посылке), затем мне пришлось заново оформлять возврат. После оформления возврата началось бесконечное ожидание: обещания отправить посылку, уведомления о созданном лейбле, передаче данных в систему и обновлениях, которые так и не подтвердились. Каждый раз, когда я пытался выяснить ситуацию, получал лишь расплывчатые ответы вроде «подождите», «заберут сегодня» или «обновление статуса в понедельник», но никаких конкретных действий не происходило. Это особенно обидно, когда подарок должен был быть доставлен до Нового года. Полное отсутствие оперативности, ясности и ответственности в коммуникациях только подрывает доверие к компании. Не рекомендую пользоваться услугами Pochtoy.com!
14 décembre 2024
Avis spontané
Réponse : Pochtoy.com
Здравствуйте!
Спасибо за обратную связь, нам искренне жаль, что у вас остались такие впечатления от сотрудничества.
По поводу духов — в международной логистике есть строгий список запрещённых к пересылке товаров. Он доступен на нашем сайте, и также всегда можно уточнить в поддержке. К сожалению, духи и любые спиртосодержащие жидкости входят в этот список и обычно не перевозятся международными транспортными службами.
Что касается сроков доставки и ожидания — мы понимаем ваше разочарование. Однако хотим отметить, что мы не рекомендуем заказывать товары из США к конкретной дате, особенно к праздникам, так как современные логистические цепочки достаточно сложны. Несмотря на то что большинство посылок доходит в Россию за 7–14 дней, иногда случаются задержки, на которые, к сожалению, никто не может повлиять, особенно в периоды пиковой загрузки.
Мы приносим извинения за доставленные неудобства и обязательно учтём ваши замечания для улучшения нашей работы. Нам важно, чтобы клиенты оставались довольны сервисом, и жаль, что в вашем случае не удалось оправдать ожидания.
Если у вас остались вопросы или нужна помощь, пожалуйста, свяжитесь с нами в чате на сайте — мы постараемся помочь максимально быстро.
Horrible service
Horrible service! The store sent the wrong shoes that I ordered, found all this in their warehouse, I asked to issue a refund, replenished the balance for the amount they indicated, after making the funds they blocked my account and asked to provide 6 points of verification, such as: Photo of the order (provided), copy of the payment, bank statement, photo of the card..., photo of selfies where I have to hold this card!!!, photo with passport in hand!!!!
I highly do not recommend this service!
Translated with DeepL.com (free version)
3 avril 2024
Avis spontané
Réponse : Pochtoy.com
Dear Anna,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced.
We would like to clarify that account verification is a mandatory security procedure designed to protect our customers and ensure that refunds are processed to the verified account holder. We understand that the number of required documents may seem excessive, and we regret that this process caused frustration.
We kindly ask you to contact our support team via ticket and describe your situation in detail. We will review your case personally and do our best to resolve it promptly.
Best regards,
Pochtoy.com
Потеряли 2 моих посылки
Потеряли 2 моих посылки, сказали что они не пришли на склад,видео с камер отказались предоставлять.
10 janvier 2024
Avis spontané
Réponse : Pochtoy.com
Здравствуйте! Нам жаль, что у вас осталось такое впечатление. Посылки как правило приходят на наш склад, если заказ оформлен правильно, возможно у вас была проблема с конкретными магазинами. В любом случае каждую ситуацию мы разбираем отдельно. Пожалуйста, напишите в тикет службе поддержки и подробно опишите обстоятельства – укажите трек-номера посылок, и мы обязательно проверим всю информацию.
С уважением,
Pochtoy.com
Personally for me one of the best…
Personally for me one of the best services for shipping goods from the USA. Yes, I agree the price for services and potential delivery could be lower, but I also realize that I get excellent service and features for my money.
This applies to both convenience and responsiveness of the staff and support on various issues.
I am also glad that if there is no possibility of payment by foreign card, then very often there is a promo code for free redemption with the help of the operator. Personally, I always get the goods cheaper than I would buy it here in Russia. If I take from 3-4 positions, the cost of delivery is rebated already with 2 goods.
Conclusion - I recommend to cooperate, do not regret.
24 janvier 2024
Avis spontané
Réponse : Pochtoy.com
Thank you so much for your kind words – this truly means a lot to us! We're glad to hear that our service, support team, and features have been meeting your expectations. We always strive to make the shipping experience as smooth and cost-effective as possible, and it's great to know it's working for you.
We appreciate your trust and look forward to many more successful shipments together!
Best regards,
Pochtoy.com
I used it 4 times and can't say anything bad about it
I used this service to receive 3 Steam Decks and 1 Steam Deck Dock Station. 3 out of 4 parcels was delivered very fast (~10 days from USA to Russia), the remaining one had long delivery because of Black Friday, I still got what I ordered through (in a month).
They works even in sanctions mode and find new routes when previous become unusable, this is major + for them. I didn't had any negative experience with them. My last track number is PCT000000805128.
1 septembre 2023
Avis spontané
Réponse : Pochtoy.com
Thank you so much for your detailed review and for trusting us with your Steam Deck shipments! We're really happy to hear that 3 out of 4 parcels arrived so quickly, and that even the Black Friday one made it to you safely – the holiday season is always a busy time for logistics worldwide.
We do our best to keep finding reliable routes and solutions, especially given the current environment, so it means a lot to hear that it makes a real difference for our customers.
We hope to see you again soon for your next purchase!
Best regards,
Pochtoy.com
Disgusting service:
Disgusting service:
- All the dates on the site are fake
- Shipping from the USA is delayed
- It is impossible to receive goods in Russia, because the counterparty is even worse
- They don’t help in any way to resolve the issue (they lie that they help, provide false information)
- Their insurance is also useless (begins to be valid after six months)
16 janvier 2024
Avis spontané
Réponse : Pochtoy.com
Thank you for your feedback – we take every concern seriously and would like to address the points you raised.
We understand your frustration with delivery timelines. Current routes to Russia are indeed affected by external factors beyond our control, and we acknowledge that delays have been longer than we would like. We are continuously working to find the most reliable options available.
Regarding insurance and support – we would genuinely like to look into your specific case and understand what happened. Please open a ticket with our support team and describe your situation in detail, so we can review it personally and provide you with a clear and honest answer.
We are sorry your experience did not meet your expectations and hope we get the chance to make it right.
Best regards,
Pochtoy.com
A rescue wand for the delivery of…
A rescue wand for the delivery of brands that have left Russia! I like the simplicity of ordering, the speed of delivery to Russia. The support service always answers questions in real time, you do not have to wait for a few days for an answer. Everything is simple and clear. There are misunderstandings about the cost of delivery, but these are the costs of such a service. From time to time we make orders there, especially for quality sports things of famous brands.
Thank you!
Track number
PCT000000770170
9 juin 2023
Avis spontané
Réponse : Pochtoy.com
Thank you so much for such a warm review – it really made our day! We're glad that the ordering process feels simple and that our support team has been responsive for you. That's something we genuinely care about.
Sports gear from top brands that are no longer available in Russia that's exactly the kind of task we love helping with! We hope to keep making it easy and enjoyable for you.
Looking forward to your next order!
Best regards,
Pochtoy.com
I have sent 19 parcels through this…
I have sent 19 parcels through this intermediary, absolutely all of them were delivered to the place where I made the order. I have not encountered any problems, I always replenish the balance through cryptocurrency. I note that before sending the parcels are weighed and after the shipment returned to the balance of the excess.
On the downside, I note that they removed the return of goods to the store, at least I do not see that it can be done, because previously through the configuration of the parcel could select this function.
19 décembre 2023
Avis spontané
Réponse : Pochtoy.com
Thank you for being with us through 19 shipments – that means a lot! We're
happy to hear everything has gone smoothly and that the process has been
working well for you, including the weight recalculation after shipping.
Regarding the return to store option – thank you for pointing this out. We are
constantly updating and improving our platform, and your feedback helps us
understand what features matter most to our customers. We will pass this along to the team.
Hope to keep delivering for you for many more shipments to come!
Best regards,
Pochtoy.com
pochtoy - my experience
Was looking for how to order goods from the states, using a personal account, rather than this connection through messengers. Found the service pochtoy and decided to give it a try.
Pros:
1. Help in making purchases. Ebay began to ban accounts from the Russian Federation or simply limit payment from the Russian Federation, the service provides an opportunity to solve this problem, the commission is not large, for a product with a price of 90 bucks, 7 bucks commission, I think normal.
2. fast delivery. For 10 days came parcel from the U.S. in the center of Siberia, it is straight great, very cool.
3. tracking and management of parcels directly on the site. This is great, you can immediately create a request to send a parcel if you paid for it yourself and wait for it in the warehouse, which speeds up the delivery process.
4. The price of shipping, yes the price is not straight small, but acceptable, for the dimensions will have to pay well, but if you have pants or t-shirts, the price is cheap.
5. Personal bot in tg, where you can track your goods and personal account.
Cons:
1. sending a parcel 2 times a week, could be earlier.
2. Support. It is not the fastest, but if the deadline is not burning, you can wait for 12 hours, if you need it urgently, then use the bot in Telegram, but it is necessary to catch the moment that the lines were free.
3. Commission on replenishment. It is unpleasant that banal through the crypto even commission, but not straight all bad, it is clear that the service needs to live somehow.
Conclusion: The service is good, compared to others, I think it is the best, you will always help you if something is not clear, order yourself a garment that is worth it.
12 mai 2023
Avis spontané
Réponse : Pochtoy.com
Thank you for such a thorough and honest review – we really appreciate you taking the time to share your experience in detail!
It's great to hear that the service hit the mark on so many points: the buying assistance, delivery speed to Siberia in just 10 days, the tracking tools, and the Telegram bot. These are things we've put a lot of effort into, so it's genuinely rewarding to know they make a difference.
We hope to keep making your shopping from the US as smooth and convenient as possible. Looking forward to your next order!
Best regards,
Pochtoy.com
I ordered the second parcel on this…
I ordered the second parcel on this intermediary, the interface is simple, there is an opportunity to create a ticket to get an answer from the support or you can write to the chat, but there will be a bot. You can replenish the site can be cryptocurrency, foreign card or Russian card. All seems to be honest. I add a photo of the parcel
1 décembre 2023
Avis spontané
Réponse : Pochtoy.com
Angelina, thank you for your kind words and for sharing a photo of your parcel – always great to see!
We're glad the experience has been smooth so far and that the payment options and support channels are working well for you. Hope your second shipment arrives just as quickly, and we look forward to many more orders together!
Best regards,
Pochtoy.com
I was recommended this intermediary for…
I was recommended this intermediary for buying goods abroad. I wanted to please a young man, ordered New Balance sneakers to give them as a gift for the new year. Saw both positive and negative reviews, but decided to take a chance. To my surprise, the parcel was added to my account on the day of delivery to the warehouse. The only thing, I ran into a problem, I can not use the promised promo code for the first shipment, but created a ticket, I hope they will help!
2 décembre 2023
Avis spontané
Réponse : Pochtoy.com
Elena, thank you for sharing your first experience with us – and what a great gift idea! We're glad the parcel arrived at the warehouse smoothly and was added to your account right away.
Regarding the promo code – our support team will definitely sort it out for you. Hope the New Balance sneakers make for a wonderful New Year gift!
Best regards,
Pochtoy.com
I decided to try a new intermediary
I decided to try a new intermediary, because I was not satisfied with the delivery time and the cost of shipping from others. The site has a calculator on which you can calculate how much the shipment will cost! I decided to order shoes for my husband and son. The packages were added to my account very quickly, on the day of delivery. Support responds quickly too - I liked that too. I hope to have no problems with this intermediary in the future!
29 novembre 2023
Avis spontané
Réponse : Pochtoy.com
Thank you for giving us a try – we're happy to hear the onboarding experience was smooth and that our support team made a good first impression!
We hope your husband's and son's shoes arrive quickly and safely. Looking
forward to many more successful shipments together!
Best regards,
Pochtoy.com
I'm happy with the service!
This service delivered chocolates from Mister Bister, reduced the weight of the parcel (to pay less) and the parcel arrived in 10 days from the USA to St. Petersburg! Another delivery service to the Russian Federation simply refused to deliver. Class! I hope they won't let me down in the future. Track number PCT000000818555.
22 octobre 2023
Avis spontané
Réponse : Pochtoy.com
Kirill, thank you for trusting us with your Mister Beast chocolates delivery – glad we could help when others couldn't! 10 days from the USA to St.Petersburg is a great result, and we're happy the parcel arrived safely.
Hope to keep delivering for you just as smoothly!
Best regards,
Pochtoy.com
It's not the first time I buy goods…
It's not the first time I buy goods through this intermediary. Fast enough delivery and reasonable prices compared to other sites. I recommend it!
4 octobre 2023
Avis spontané
Réponse : Pochtoy.com
Thank you for your kind words and continued trust – it means a lot! We'll keep doing our best to deliver quickly and at fair prices.
Best regards,
Pochtoy.com
It's a shame I didn't do this earlier.
For a very long time after your reviews I was afraid to contact Pochta com. But after my friend from Colorado advised sending to the Russian Federation through them, I decided to take a risk. The first parcel flew to the Russian Federation with Nike crosses.
I am a buyer and have been living in Kazakhstan for more than a year. What are people not happy with? Are the parcels coming? They're coming! It takes a little longer to collect them, but imagine the volume of cargo there.
On average, my parcels arrive in the Russian Federation in 2.5-3 weeks. The support team answers all my tickets within a day. They are closed on weekends, so there are no assemblies. Photos of the order were sent quickly. The return of the wrong Adidas product was sent quickly, I'm already waiting for a refund.
Conclusion: People, what do you want?
15 novembre 2023
Avis spontané
Réponse : Pochtoy.com
Yulia, thank you for such an honest and balanced review – this is exactly the kind of feedback that helps new customers make an informed decision!
We're glad the experience has lived up to your friend's recommendation, and that the Nike delivery kicked things off on a good note. We appreciate your understanding of the volumes we handle and the realistic expectations you bring.
Hope the Adidas refund comes through quickly, and we look forward to many more deliveries to you!
Best regards,
Pochtoy.com
I use this intermediary
I use this intermediary, no problems yet! In total 25+ parcels were sent, no problem with sending, receiving has not arisen! The only thing, now in the chat included bot, which is not quite convenient, but by creating a ticket operators quickly respond and always help in case of problems! I am sincerely glad that I started working with this intermediary.
p.s. I read that some people are not satisfied with the amount of shipping, allegedly overpaid, but I would like to say that also at first thought about the inflated price, but when you make a parcel, before sending, if I'm not mistaken, the parcel is once again weighed and overpaid amount is always refunded, for which I am sincerely grateful!
4 novembre 2023
Avis spontané
Réponse : Pochtoy.com
Elena, thank you for 25+ shipments with us – that kind of trust means everything!
And thank you for pointing out the weight recalculation – you're absolutely right, if the actual weight turns out to be less than estimated, the difference is always refunded. We're glad this has been a positive experience for you.
Regarding the chat bot – noted, and we appreciate the honest feedback. Tickets remain the most reliable way to get a thorough answer, and we'll keep improving.
Looking forward to the next 25 parcels!
Best regards,
Pochtoy.com
Excellent service, I’ve been cooperating for years without any complaints!
I used the services of this company to receive a video card from the USA. The order amount was $600. The ordering process on their website was smooth and the staff helped me complete the necessary paperwork for customs. Delivery took only 2 weeks, which can be called fast. It is important to note that the video card arrived in perfect condition. I am completely satisfied with the quality of services of this company. They carried out all stages of the process precisely - they picked up the goods, went through customs and delivered it to me. I highly recommend this company for orders from America, they have excellent logistics. Now I plan to use their services constantly.
7 novembre 2022
Avis spontané
Réponse : Pochtoy.com
Thank you for such a wonderful review! A $600 GPU delivered in 2 weeks and in perfect condition – that's exactly the result we aim for.
We're glad the customs paperwork went smoothly and that our team was helpful throughout the process. Looking forward to many more orders with you!
Best regards,
Pochtoy.com
Заказал кроссовки 574 модели с…
Заказал кроссовки 574 модели с американского New Balance, все оформил как положено указав адрес доставки на склад Pochtoy.com. Довольно быстро заказ доставили на склад и мгновенно после принятия складом они появились у меня в личном кабинете. Далее процесс оформления и оплаты, по аналогии все прошло быстро и без проблем. Упаковали и отправили. Трек отслеживался. Посылка шла около 20 дней через Финляндию. Пришла в отделение Почты России, я тут же побежал ее забирать. Все было хорошо, единственное хотелось бы видеть больше защиты внутри коробки, слегка помялись короки от обуви, но не критично. В целом я доволен, и могу смело рекомендовать Pochtoy.com к Вашим заказам. Спасибо Pochtoy.com
Трекинг CQ003824219RU
3 octobre 2023
Avis spontané
Réponse : Pochtoy.com
Артур, добрый день. Спасибо за подробный отзыв! Рады, что New Balance 574 добрались до вас в целости, а весь процесс – от приёмки до доставки прошёл гладко.
Замечание по упаковке принято – передадим команде, будем работать над лучшей защитой коробок внутри посылки.
Ждём ваших следующих заказов!
С уважением,
Pochtoy.com
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