Do not buy from this company, if you even can still. Ordered 4 different styles of shoes and they all fit different even though they were all ordered in the same size. They are either way too big or t... Voir plus
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Lisez les avis des autres
It’s a scam. A cheap product company disguising as someone delivering high quality product. Shoes arrived with no packaging / no branding and are just plain poor quality. Just as another review said,... Voir plus
Absolutely thrilled with my purchase! Back in February, when my toddler took those first independent steps, I needed something simple yet snug for the tail end of winter and the onset of spring. The s... Voir plus
I buy all of my ĺittle one's shoes from here. Love that some of the footware has a winter/summer option for extra warm lining/breathable mesh features. I think it's very competitive price for the qual... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Safeguarding Little Explorers with Style! 👕 Trendy Baby & Kids Gear 🛡️ Protective Accessories 🇬🇧 New brand born in Leicester, England PocoKids is dedicated to being there for every first – the first step, the first jump, the first adventure. With safety and trust as our guiding stars, we ensure that every Poco product is a guardian in your child’s journey of firsts.
Coordonnées de contact
22 Newport Street, LE3 9FT, Leicester, Royaume-Uni
- support@pocokids.co
- pocokids.co
3,0
Moyen
51 avis
N'a pas répondu aux avis négatifs
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Finally, Healthy Footwear for Toddlers
So happy to find healthy footwear for my child that is reasonably priced and stylish! My order came quickly and the product exceeded my expectations.
6 mars 2024
Avis spontané
Lovely shoes, but get your order right first time!!!
The shoes were lovely but they were too small for my daughter.
Then the admin started. Their website talks about easy returns so parents can try with no worries. The returns process isn’t easy, requires using the online chat and they offer all sorts of deals under the sun to try and avoid actually just returning and getting money back.
I have returned them. Had an email from what looks like a Chinese email address given the script (sorry, maybe a different country with logographs/symbolic alphabet!) saying they’ve received and it’s in their warehouse. 10 days on and I’ve heard nothing more and no refund yet.
1 mars 2024
Avis spontané
Réponse de Pocokids
Thank you for your feedback, and we're glad you liked our shoes. We apologize for any inconvenience with the size and the return process. Our goal is to make returns as easy as possible, though we sometimes offer alternatives to ensure customer satisfaction.
Regarding your refund, our website clearly outlines the return and refund process. Once we receive and verify the returned items at our warehouse, we process refunds immediately. However, please note that bank transactions can take 24-48 hours to complete, which is beyond our control. We apologize for any delay and inconvenience this may have caused.
If you need further assistance, please don't hesitate to contact us at hello@pocokids.co.
Great quality
Great quality, great design, great price! The first boots for my daughter are from Pocokids and she loves it. We can’t be happier with the quality. We live in Sweden and this are the only boots that are warm enough. I will not change them and i will make sure she always has one pair for the winter!
1 février 2024
Avis spontané
affordable wide toddler shoes
So happy to find affordable wide toddler shoes. The quality is about what you'd expect for the price (in the single style that I bought).
I found the sizing ran large even though I traced my toddler's foot and ordered according to the chart. Can't say anything about longevity because we're still waiting to grow into the two sizes we bought!
5 décembre 2023
Avis spontané
What an amazing customer support…
What an amazing customer service. A huge shoutout to their team.
I lived in Singapore and I reached out to their team when I received the order. It was so beautiful with great quality. Just that, I ordered one size smaller for my son.
Within few hours they resolve my exchange procedure. Can’t Imagine the exchange procedure was so smooth and efficient. Bang! I got my new tracking order.
Anyway my son love the quality and he walks better in their summer sandal. Definitely will recommend to another gorgeous mama to try for your Bub.. you won’t regret!!!
22 novembre 2023
Avis spontané
Disappointed
The product was okay but very disappointed when I messaged the customer helpline about a return. Even though I bought them from the company in leistershire they have to be returned to Canada, so with the postage being pricey it wasn't worth sending them back. :(
3 novembre 2023
Avis spontané
Réponse de Pocokids
Thank you for your feedback. We apologize for any inconvenience you experienced with the return process. We understand that returning items to our warehouse in Canada can be costly and inconvenient.
We are actively working on establishing new warehouses to better serve our global customers, including those in Leicestershire. We appreciate your patience as we improve our logistics to provide a more seamless experience.
Your feedback is valuable to us, and we are committed to making necessary improvements. If there's anything else we can assist you with, please don't hesitate to contact us.
Bought so many cute shoes for my…
Bought so many cute shoes for my toddler. I love their collection and the fact it’s wide which is good for my babies feet. Need more styles please! Also water proof winter shoes would be great! Highly recommended
10 octobre 2023
Avis spontané
Very cute shoes and fast handling.
19 octobre 2023
Avis spontané
Great shoes not ideal sizing
Great shoes. I bought a pair for my 2-year-old recently. They seem very comfy and wash very well. The only "issue" is with the sizing. Their sizes go by age rather than exact number...so it's 1-2 years, 2-3, etc. which means that one size was too small for my child and the one I got him was large. I adjusted the Velcro and he seems OK with them.
25 octobre 2023
Avis spontané
Great product and customer service
Delivery was 1 or 2 days late, but I was notified about the delay. The product is amazing! My daughter loves them, Poco shoes will probably grow up with her...
3 septembre 2023
Avis spontané
Impressed with the quality
Impressed with the quality. They're lightweight and durable. Excellent customer service (especially Isabelle)
16 octobre 2023
Avis spontané
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