Polti UK Avis 

The Vaporetto Polti .This cleaner functions very well. Shame it is let down by its shoddy components. Parts of the cleaning head cannot withstand the heat from the steam. Some parts warped out of shape causing leaks and some simply perished rendering the tool useless. Actually replaced the head tool twice, with the same result!!! Such a pity the designer never tested the components! Have to look for an alternative, D.G.F.

Floor Steamer - I purchased a floor steamer from Crampton and Moore. The box was damaged so it was at a good price. The steamer did not last and within 2 years was not working (previous steamer not a Polti lasted around 8-10 years). The machine was used once a month so not even 20 times. Because I had bought one with a damaged box I did not qualify for a 2 year warranty. I have not used any accessories it is immaculate but not working. I will never buy another Polti product.

It was great to have a problem discussed with a person rather than an anonymous platform. Sonia was clear in her communications and readily resolved my complaint.

Never received my order from Polti
Beware of this company! Ordered this iron online a year ago, twice it was never received and was not refunded. Long dispute with them Polti . Apparently it was straight from their own warehouse as well. terrible customer service and terrible couriers.You say you left it with the concierge well I didn’t give my consent to do so and if so I wasn’t informed you did. Also what happened the second time you so called delivered to an alternative Address I gave you ? Your couriers are definitely up to something.

My iron handle has broken at 10 months, contacted Polti to see what the system was. This is proving to be a drawn out and tedious process as I am being drip fed information. Just tell the consumer all the information that you require up front. Having had Polti steam generator irons since 1990, I do not feel like a valued customer, and I’m fed up of having to jump all these hurdles.

Outstanding customer service. My emailed query was answered promptly and in a friendly manner. The steamer worked well too!!

Amazing customer service from Daniel Birch - above and beyond !

The customer service received before and after the item was repaired. Item was overhaul and work carried out beyond expectation

I have, twice in the recent past, had reason to contact the Polti customer service team. Experience in doing so with other companies always begins with a strong sense of foreboding. It, however, came as a very pleasant surprise in that on each occasion we made contact both my partner and I received timeous, courteous, and empathetic responses. I would purchase another “Polti” simply on the basis of the wonderful customer care on offer. If I could award 6* I would.

! had a problem with Polti Steam Cleaner purchased via Amazon.. I rang Polti direct at Salford ..got straight through to them!!!!!! Spoke to Dan.. he listened, understood me, identified the problem and sorted it out there and then. Service like it used to be!!! Thanks so much for wonderful Customer Service!!! Phil & Sue

Absolutely love my Polti Vaporetto, so easy to use, had a small issue with a part so contacted customer services who resolved the issue immediately. Excellent service.

Purchased a vacuum cleaner that needed a repair. The customer service at Polti is excellent, they are efficient and very prompt. They dealt with my request professionally and made everything easy. Excellent and thank you :)

I emailed to complain of a cracked water dispenser just 2/3 months after purchasing the steam cleaner. I received a reply within one hour to say a new unit would be sent out to me within a few days

Small problem, resolved immediately, excellent service, thank you.

I broke the wand of my steam cleaner being clumsy I contact customer support, phone was answered within a few rings by a lovely girl called Olivia, she asked me to email some details and within minutes she advised a replacement was on route at no cost, she was so helpful.
Full marks to Polti on this proper and personal customer service. Would highly recommend.

Problems with a Polti XT100C Iron, its stopped steaming, bit of a problem for a steam iron... Ten months old was first told by a fairly rude customer service person, that the tap water should be diluted even though the Polti web site states that the iron is designed for tap water. That said we were also using the kalstop to help with out Med/Hard water. Then because purchased through a 3rd party not interested... So for now 1 star, will see how long this review lasts as they seem to have a history of reporting bad reviews which I guess in itself should be a warning... There is no need for rude customer service in the same way as there's no place for abusive comments.. However if I can find someone a Polti UK who can help me resolve the issue quickly I will update this review...

Superb customer service (Sonia). Dealt with issue really quickly and helpfully. Highly recommended (and the steam cleaner is fab too!)

To start with, the adaptor was missing from our Polti Vaporetto Handy 25-plus steam cleaner, so we couldn't use the small tools. I contacted Polti and the lady I spoke to wasn't very helpful and said I needed to give proof of registration, when she should have been able to access it herself. Anyway I did, but they couldn't find it. Eventually after many emails a chap named Dan took over, in no time at all he had found my registration, knew the part I needed and sent it out, I received it today - brilliant! I am just happy that Dan arrived on the case. I am very happy with the performance of the Polti, especially for cleaning the tiles behind my cooker. 5 stars for Dan and his customer service skills.

I loved everything about this vacuum, it has great suction. However, I had a two year warranty on it and just before the warranty expired, the floor cleaner stopped working. I sent it off, on return it worked for a few weeks but alas ceased working again. Although relatively inexpensive I would expect it to last longer than two years. Based on this I wouldn’t recommend Polti.

My Polti machine needed a repair. It was less than 24 hours from collection to return. Absolutely brilliant service. I dealt with Sonia at Polti who gave outstanding service. Thank you so much I'm delighted to have my machine back.