Pooky Avis 1 246

The website is easy to negotiate. It is possible to mix and match the stands and the lamp shades and seebwhat the whole product would look like.

After I received the floor lamp, it was fairly easy to assemble. It looks great in the living room.

Was difficult to decide as so many beautiful fabrics and since I’m living in New Zealand didn’t want to return it. Was posted to my sister very promptly and she bought it over in her luggage. Arrived in perfect condition and I’m thrilled with it. Very hard to get this quality and range of product in NZ this affordable.

I ordered a standard lamp in the winter sale . Got it for a great bargain, was able to buy the shade and even the bulb. The items arrived v quickly and the lamp was all assembled in the package. Totally stress free ! I love it 🥰 great experience and would definitely recommend this company .

Pooky are my first go to lighting supplier for all my projects as there products have such a variety and flexibility in styles and they are exceptionally well made. My most recent purchases were 8 25cm pleated linen lampshades for my clients existing chandelier and an Ascot 3 arm chandelier for another project. The company never fails to disappoint me or my clients.

I loved the lights I ordered, Pooky were great about swapping them when I first ordered the wrong one and then one was faulty. They quickly offered for me to return and replaced. The whole process was very easy. The lights are look stunning!

We had a great experience with Pooky. We had to return a few items after accidentally ordering single-gang instead of double sockets, and their customer service was genuinely helpful and easy to deal with. The products themselves are beautiful – really unique designs and excellent quality. It’s rare to find lighting like this without paying a crazy amount, and Pooky strikes a perfect balance between quality, design and price. Highly recommended.

Beautiful lights, original designs and very good quality for the price.

AVOID THIS COMPANY.

Sold me a lamp that was faulty. Delivered it in a wet cardboard box. Lamp blew out my electrics.

Had to pay an electrician £120 to reset the circuits. He said "you should tell whoever sold this lamp to you that it needs to come with a warning label".

Told me they'd send new boxes and arrange collection.

No new boxes have arrived. Still waiting for them to contact me.

Seems like a scam company - don't buy from them!

Paid £72.00 for a lampshade which is of such poor quality.

The pattern is not symmetrical and of no better quality than anything available in a shop such as B & Q.

Have to go through the inconvenience of visiting a Yodel drop off shop to avoid paying for a return.

Will avoid this Company in the future.

Ordered the product easily off the website and it arrived, packaged really well in a matter of days. The product was better than expected. Thrilled!

Wanted a mobile spotlight for a while. This fits the bill better than others.
Easily moveable with three strengths of light( not mentioned in the spec leaflet though)Easily directed to where light is needed.
One niggle and easily rectified is there is no template for drill holes for wall mounting. Dimensions for this are critical to within .05mm. Drill Template please

Beautiful wall lights, stunning detail & luxurious quality.
Fast delivery, packaged very well.
Another fabulous purchase from Pooky!

Ordered 2 lamp bases and lampshades which arrived very quickly. They look exactly as described and I am delighted with them. Would definitely use this company again.

I have had my eye on the Pooky cordless lamps with the rechargeable cell for a while, so, when I saw one I liked in the sale, I decided to go ahead and give it a try. Initially I bought it to put on a bedside table in a guest bedroom that doesn’t have a nearby socket but when it arrived I decided to try it in my living room to add a bit of light and character on a side table. As you’d expect the rechargeable bulb is nowhere near as bright as a traditional lamp but it will be good enough in the bedroom for guests who need a light they can switch on and off from the bed. In the meantime it looks good and adds ambience to my living room. It is good quality and easy to charge. I chose a light coloured lampshade to let maximum light through.

Lovely light shade . Came well packaged from a good courier. Looks great

Excellent service and products as always

Very disappointed with Pooky’s customer service.
I bought the Phileas rechargeable lamp just over two years ago and it has completely stopped charging and no longer works. When I contacted Pooky, I was only offered 20% off to buy another one.
To make matters worse, the lamp isn’t currently in stock because it’s being redesigned, specifically due to the charging port. This strongly suggests a known design flaw rather than normal wear and tear.
For a premium-priced product, this response feels inadequate. I expected far better support and a more reasonable resolution.

Update: Thank you for acknowledging my disappointment without actually resolving it. A redesign benefits future customers, not those of us left with a failed product after just two years. A token discount on a replacement isn’t accountability, it’s deflection. I hope others read this and think carefully about how this company treats customers when something goes wrong.

I have bought many lights from Pooky and they have always arrived swiftly and in tip-top condition. They are great designs - aesthetic, functional, and of good quality. I always come to Pooky for something a little bit different. Plus the reward points mean you can make some great savings!

Excellent quality and speedy delivery.

Pooky made it super easy to choose from their fabulous range of shades. The delivery was perfect, placing it in my preferred safe place. Packaging was secure and the shade exceeded all my expectations. . The fabric and quality is just perfect. Thank you.