Pop-A-Lock Locksmith Avis 

I am a 70 year old woman who accidentally locked my keys pure in my car at Walmart .the call was kindly placed to the popalock in Chapel Hill I was told that someone would be there shortly this was 7-730 pm 3 phone calls later I was hung up on and when I called back it was after 10 pm and was told all technicians had gone home,this is very poor business,you need better reliable peiple not liars who are irresponsibleif I could give you an negative 0 I would I donot reccomend you and would encourage anyone else to call another keylock service because you all are offensive

I called Pop a lock For key replacement and I we sent a Technician name is Jayme.Very pleasant young man really know his job had me up and running within 10 minutes couldn’t asked for a better person 😇😀

They were supposed to get a new key fob for my car but gave me the run around for two weeks!!! I finally had AAA tow my car to the dealership for them to get me my fob smh... I wouldn't recommend for anyone

This service is the best! Showed up super quick & great prices! I was helped by Levy & he is so great!! He saved my life lol!!! Definitely recommend:]

SCAMMERS. Provided me a "new" battery which immediately proved to be defective. They have refused to honor the warranty after I verified the issue was with the battery with my mechanic. Have lied about "guaranteeing" someone was coming out to help me twice and then hung up on me when I have followed up. DO NOT EVER USE THEM.

Fred was very professional and I did not have to wait long at all! Great service!

Donald in Jacksonville provided 5-star service. Professional, quick service with a smile.

I was told it would be about 15-30 minutes. I called after about 45 minutes, and they said they were still trying to get a hold of the driver. Said it should be about 15 minutes for them to contact him and have him sent down to me. It was like 30 minutes. The driver finally arrived and unlocked the vehicle, so I selected one more star, but having to wait I believe it was like one and a half hours was very disappointing.

These guys are amazing! If you are not using them you are using the wrong company.
They came out quickly and helped us with our car.
Pop-A-Lock honored the price I was quoted, even when the key was supposed to cost me considerably more.
The technician, Tommy was polite and showed great customer service.
I highly recommend Pop-A-Lock to anyone.

I have to thank John! with PoP-A- Lock he was so professional,quick service would use them again!!

My daughter went off to college and her second week there locked her keys inside car. I live over an hour away and called popalock for her(she was at work on first day of job). They took my credit card payment but then said they were too busy to help her! I was freaking out as a parent over an hour away. They said oh well just call the police department

This company is awful called today to get a jump thru my insurance when the tech finally called I spoke to someone named Jose very rude and unprofessional screaming thru the phone demanding the address of my location, I gave him the address but apparently it wasn’t good enough for him and he hung up then spoke with another disrespectful rep from the company who called me back, when I said I just spoke with your technician who just yelled at me and hung up she stated O I have nothing to do with that. Huh? Needless to say I filed a corporate complaint thru the insurance company hopefully they’ll drop these lowlifes

The technicians Jason and Skylar are very unprofessional.

Called and for an unlock service. Was told it would be 35 to 45 min and that the technician would message me when closet. It started raining so I waited a little longer and called them back an hr later to confirm that someone was still coming because I hadn't heard from anyone. Was told yes they were. Got a call from the technician asking if I had just called the dispatcher because there's no way anyone was coming out to see me, they were too booked. I called back the dispatcher and the manager Jimmy acted as if he had no clue that I was lied to twice by the dispatchers and just talked over me as I was trying to explain how I've been getting miscommunication from his company. I've now waited 2 hrs and have to use a totally different company.

The driver and Company manager were callous, rude, unprofessional and irresponsible. The driver abandoned me after I waited for him.
I waited for 50 minutes for the driver to arrive. He called twice (he claims) but left NO message. I called immediately once I saw a missed call which was 1 minute later. The drive claims it is not his responsibility to leave a message and lied and told me that he was on another job. He also refused to provide his name for me to file a complaint with my insurance company GIECO and to file a complaint with his employer.
This entire Pop a Lock company is faulty unprofessional and irresponsible.
I had to file another roadside assistance claim and waited another 50 minutes, this time they NEVER showed up. I called to find out what happened to the driver and and spoke with the manaher who blatantly lied and told me GIECO cancelled the second request for assistance which was ANOTHER lie. I had to call GIECO to get the facts. I was told that GIECO did not cancel the second request and that Pop a lock company cancelled all on there own because the driver refused to come out to the job without telling GIECO or me of this utterly unprofessional decision. Pop a Lock's response was that its not their responsibility to inform the client.. This company is not only unprofessional but the are verbally abusive and arrogant. They dont care if they have inconvenienced the customer and they don't care about your business. GIECO must end there business with them if the want to keep their customers
If you care about quality and respectful customer service NEVER EVER use Pop a Lock company.

We lost our keys on vacation. Andy meet us at Kansas City International's parking spot. When the problem of creating a replacement key turned out to not be so simple, he stuck with it. His boss showed up and between the two of them finally solved the problem of our car locks. Andy was great about hanging in there and explains what he had to do

If I could give a ZERO star review I WOULD!!!! I placed a service call for a SIMPLE duplicate key. I placed my call/service entry @ 1pm, it's NOW 11:54 pm and STILL nothing & nobody has been out!!!! I even placed a 2nd request for service call at 6pm & STILL nothing & nobody has been out!!!! Which has now left me, a high risk pregnant woman & 2 kids stuck ALONE in a high crime HIGHLY dangerous area, stuck until another place can help us in the a.m. PLEASE do your self a favor and call another service!!! THIS company should be a LAST RESORT option!!!!! They're ABSOLUTELY USELESS. They SHOULD be ashamed of this company but won't be because they simply DON'T give a crap!!! After all, it's not their loved ones stuck & in danger.

When AAA dropped the ball, Warren from Pop-A-Lock saved the day. I was visiting from out of town and lost my keys at a local trampoline park. After an 18 hour ordeal with AAA, Warren arrived within the 1 hour window, unlocked my car and provided replacement keys. He was prompt, fast, efficient and friendly! I hope I never need their service again, but they will be my first call if I do. I highly recommend Pop-A-Lock!

Aaron helped me in Eau Claire today with getting a new key and he was AMAZING. Super friendly, and I enjoyed talking to him while he made the key. He made the experience super easy which helped me not be so bummed about the situation I was in. Amazing guy!

Husband locked his keys in the truck. Guy appeared inexperienced and scratched the paint and window tint. He took pictures and agreed he did it. Husband called his manager who refuses to take responsibility stating the guy didn’t scratch anything that the scratches were there prior. Police report being filed. Do NOT use this company. This was the Syracuse, NY location.