NON EXSTISTENT CUSTOMER SERVICE. Emailed 3 times through out the month, called 4 different times on the days YET no replies or answering on any form of contact. If you need spare parts for their... Voir plus
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Lisez les avis des autres
A great price on what I was looking for, brilliantly quick customer service response and resolution when I emailed them with a query. Delivery was next day as promised, and everything was packaged r... Voir plus
I've placed numerous orders with A1 Equipment over the past two years and am delighted with both the products and the service received. On one occasion, an item from my order was omitted in error but... Voir plus
L'entreprise a répondu
I’ve been buying from A1 Equipment for over 4 years, and they have never let me down. I’ve always been able to rely on them, even in sticky situations, and they’ve consistently delivered on time. Thei... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A1 Equipment is a family-run UK supplier of fun food machines and ingredients, serving businesses since 1986. We help cinemas, events and attractions boost profits with high-quality popcorn, candy floss, slush, churros, nachos, waffles, doughnuts, crepes, snow cones and much more! As the official UK vendor for Gold Medal USA, we provide reliable, efficient machines and great-tasting products at competitive prices. We pride ourselves on friendly, knowledgeable service, fast next-day delivery on orders over £150, and a simple 30-day return policy. Every machine includes a one-year parts and labour warranty in the UK, giving you confidence with every purchase. With decades of experience and strong relationships with leading manufacturers, we focus on quality, value and customer satisfaction. Whether you need equipment, ingredients or expert advice, we are here to help your business grow.
Coordonnées de contact
Eastman Way, HP2 7DU, Hemel Hempstead, Royaume-Uni
- 02082023928
- sales@a1equipment.co.uk
- popcornandcandyfloss.com
4,1
Bien
167 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to use website
Easy to use website, easy navigation, found what i needed straight away.
Fast delivery,
Products as described
3 juillet 2025
Avis spontané
Réponse de A1 Equipment
Hi Sooo sweet,
Thank you for your kind words about our service! We’re glad to hear you had a positive experience with us.
Thanks,
A1 Equipment
Quick and Reliable Service
I've placed numerous orders with A1 Equipment over the past two years and am delighted with both the products and the service received. On one occasion, an item from my order was omitted in error but they quickly rectified the issue and my missing item was with me the very next day. As a candy floss and popcorn machine owner, A1 have products I haven't seen elsewhere and have the best prices around. I would wholeheartedly recommend this company.
28 juillet 2025
Avis spontané
Réponse de A1 Equipment
Hi Angela,
Thank you for sharing your fantastic feedback! We work hard to offer great value and speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
Speedy delivery and great product and…
Speedy delivery and great product and great price
14 juillet 2025
Avis spontané
Réponse de A1 Equipment
Hi Karen,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Cannot fault the service provided
Cannot fault the service provided, competitive prices nor the speedy delivery
15 juillet 2025
Avis spontané
Réponse de A1 Equipment
Hi Beya,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Late delivery disappointing
Paid for next day delivery and only part of my order came next day with no correspondence from the seller then just an apology with no resolution offered until I had to tell them to refund my delivery charge which they did do after me contacting them.
24 juin 2025
Avis spontané
Réponse de A1 Equipment
Hi Nicola,
Thank you for your feedback, and apologies for the issues you’ve experienced with the courier service. We rely heavily on our couriers to deliver fast and easy delivery, and we apologise for not meeting those expectations this time.
We appreciate you reaching out to us, and glad we could help. If you need any further help, please don’t hesitate to contact us again at sales@a1equipment.co.uk, we’ll be happy to assist.
Thanks,
A1 Equipment
Quality and service guaranteed with…
Quality and service guaranteed with every order, I purchase PopCorn and candy Floss supplies, the popcorn is always fresh and all delivered next day and all at great prices.
17 juillet 2025
Avis spontané
Réponse de A1 Equipment
Hi William,
Thank you for sharing your fantastic feedback! We work hard to offer great value and speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
the speed in which the stock was…
the speed in which the stock was dispatched .and the qualtiy of the products are excellent
3 juillet 2025
Avis spontané
Réponse de A1 Equipment
Hi Tony,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Excellent service
Excellent service, always delivered correctly and on time!
4 juillet 2025
Avis spontané
Réponse de A1 Equipment
Hi Jo,
Thank you for your kind words about our service! We’re glad to hear you had a positive experience with us.
Thanks,
A1 Equipment
Réponse de A1 Equipment
Hi Paul,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Not next day delivery
Placed order for popcorn and marshmallows first thing Monday morning. The booking confirmation stated next day delivery. Nothing arrived on Tuesday. Only the marshmallows arrived on Wednesday. Finally the popcorn was delivered on Thursday. When I contacted the company on Tuesday and Wednesday about the missing items, they just replied that the order was out for delivery. There was no acknowledgment that it was not next day delivery or that the order would come in multiple deliveries.
10 juillet 2025
Avis spontané
Réponse de A1 Equipment
Hi Matthew,
Thank you for your feedback, and we're sorry to hear about the experience you've had. Apologies for the issues you’ve experienced with the courier service. We rely heavily on our couriers to deliver fast and easy delivery, and we apologise for not meeting those expectations this time.
We appreciate you reaching out to us, and we're sorry our response didn’t fully address your concerns. If you need any further help, please don’t hesitate to contact us again at sales@a1equipment.co.uk, we’ll be happy to assist.
Thanks,
A1 Equipment
Next day delivery
I contacted your team regarding a next-day delivery service for which I paid £6.95. However, the item arrived ten days late, and I haven't yet to receive any response to my email. I would appreciate a prompt resolution to this matter.
23 avril 2025
Avis spontané
Réponse de A1 Equipment
Hi Michelle,
Thank you for your feedback, and we're sorry to hear about the experience you've had. Apologies for the issues you’ve experienced with the courier service. We rely heavily on our couriers to deliver fast and reliable service, and we apologise for not meeting those expectations this time.
If this matter is still unresolved, please reach out to us directly at sales@a1equipment.co.uk with your order number, and we’ll be happy to assist you further and find a solution.
Kind regards,
A1 Equipment
A pretty diabolical experience
My initial review is below:
After getting no reply on email or phone I left the below review, A1 then replied and it’s been all smooth sailing from there.
They replaced the entire order, which came 24 hours later, I now have a receptive email I can use when I need to.
Rather than re-writing my review, I am leaving the below, so others can see the issue and outcome.
I would 100% use A1 again.
A pretty diabolical experience, ordered nachos and popcorn on Monday for delivery Tuesday.
Nachos arrived, out of date, popcorn we are still waiting on nearly a week later.
But you think, I’ll contact them to get things put right, no answer to emails, nobody answers the phone whether it’s 9 in the morning, 1pm in the afternoon or 5 at night.
Would never use again.
1 juillet 2025
Avis spontané
Réponse de A1 Equipment
Hi Spencer,
We're really sorry to hear about your experience, this clearly isn't the level of service we aim to provide.
We’re also sorry you had trouble reaching us and we’re currently reviewing our customer service response process to make improvements.
Please reach out to us directly at sales@a1equipment.co.uk with your order details so we can resolve this for you as soon as possible.
Kind regards,
A1 Equipment
Had the strangest experience with these…
Had the strangest experience with these guys, placed an order, only for it to be cancelled without any explanation. When I followed up, I was told they don't sell to businesses, despite the fact that they are a wholesaler for businesses.... Its confusing and frustrating to deal with a company that doesn't seem to follow its own business model. Poor communication and lack of clarity made this a very disappointing experience!
16 juin 2025
Avis spontané
Réponse de A1 Equipment
Hi,
Thank you for your feedback, and we're sorry for the confusion and frustration caused. We understand how disappointing it must have been to have your order cancelled without a clear explanation.
If you'd like to discuss this further or believe your order was cancelled in error, please contact us at sales@a1equipment.co.uk, we’d be happy to look into it.
Kind regards,
A1 Equipment
Réponse de A1 Equipment
Hi Mori,
Thank you for sharing your fantastic feedback! We work hard to offer great value and speedy service, so it’s wonderful to hear it hit the mark. Looking forward to your next order!
Thanks,
A1 Equipment
Slow delivery and customer relations
Ordered before dinner time and the "superfast next day" delivery took 2 days.... and that was only half the order. Still waiting to recieve gaint bag of popcorn kernals and all the wooden knoves, forks and spoons. Do not use or relie on there commitment to a quick next day delivery. I would allow atleast 7 days. Now having to go buy the missing items from makro.
6 juin 2025
Avis spontané
Réponse de A1 Equipment
Hi Julie,
We’re so grateful for your glowing review! It means so much to us that you took the time to share your experience. We're absolutely delighted to have you as a customer and can’t wait to welcome you back!
Thanks,
A1 Equipment
Réponse de A1 Equipment
Hi Rachel,
Thank you for your review. We’re sorry for any inconvenience caused by the delay. We can see that your order has now been delivered but if there are still any issues, please don’t hesitate to contact us at sales@a1equipment.co.uk and we’ll be happy to help.
Kind regards,
A1 Equipment
No words.
No joined up thinking. Poor communication. Useless delivery option.
All speak,not much action.
Im dreading if the machine fails and i need contact for gaurantee.
31 mars 2025
Amazing company will be ordering again…
Amazing company will be ordering again soon. Fast delivery and customer services xx
31 mars 2025
Came in good timing however it’s not…
Came in good timing however it’s not the same as what I ordered . So don’t get hopes up by looking at pic
28 janvier 2025
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