apetito UK Avis 

280
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

They serve this food at my brother's care home & it's not good, bland & often dry. new potatoes are absolutely disgusting , they are dry and look like they havr been sitting in a bottom cupboard drawe... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Das Essen schmeckt recht gut, sehr gut erhitzt geliefert, nicht zuviel Fett oder Zucker, genaue Angaben und Foto im Menü-Bestell-Formular. Auswahl (sechs Menüs pro Tag) auch tageweise und kurzfrist... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing! The support our Care home has received and continues to receive, has been fabulous. Paul O'Hara, Duncan and Diane have been so supportive during what should have been an exceptionally st... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Dear Apetito, I am taking the time to thank you for the fantastic service that you offer. My father, aged 90, is elated. He won’t stop raving about the ‘charming delivery man’ coming ever... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de produits alimentaires

Écrit par l'entreprise

apetito UK provides exceptional meals to organisations catering to the young and the elderly in the United Kingdom. Our meals are expertly crafted by our team of dietitians and chefs and then frozen to lock in the goodness. Based in Trowbridge, Wiltshire we produce great-tasting, nutritional food for Hospitals, Care Homes, Nurseries, Independent Schools and Local Authorities. We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.

Why choose apetito?

Écrit par l'entreprise

Award-winning & friendly service
We’re the leading food producer for the health and social care sector and we’ve won The Queen’s Award for Enterprise – twice. We take great pride in our pioneering history of innovation within the food and drinks industry.
Safe & sustainable
We operate to the very highest standards, and this includes testing all of food in-house, minimising our impact on our environment, respecting the people we work with and supporting sustainable food producers. We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We operate a successful programme of waste reduction and resource efficiency across our whole business.
High-quality ingredients & nutritious meals
Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care. We use only quality ingredients in our meals, which are prepped from scratch by our talented chefs and nutritionists, and then frozen within one hour to lock in nutrition, freshness and flavour.

Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

280 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,7

Tous les avis

(280)

45 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

They serve this food at my brother's…

They serve this food at my brother's care home & it's not good, bland & often dry. new potatoes are absolutely disgusting , they are dry and look like they havr been sitting in a bottom cupboard drawer for a few months & then cooked, twice i have seen them like that

27 juillet 2026
Avis spontané
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Réponse de apetito UK

Dear Baljinder Kaur,

Thank you for bringing this to our attention. We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details

Kind regards,
Liam

Noté 1 sur 5 étoiles

Loads of meals unavailable

Loads of meals unavailable, terrible! Will have to find an alternative.

17 juillet 2026
Avis spontané
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Réponse de apetito UK

Dear Eileen,

Thank you for taking the time to share your feedback. We're keen to investigate your experience further.

Please contact our Customer Service team at 01225 759 691 or info@apetito.co.uk with some additional details so we can investigate and assist you.

Kind regards,

Liam

Noté 3 sur 5 étoiles

I'VE TRIED APETITO ALL DAY BREAKFAST…

I'VE TRIED APETITO ALL DAY BREAKFAST AND SOMETHING TASTE FUNNY AND WEIRD... I'M TALKING ABOUT BACON THAT TASTED FUNNY/WEIRD... I WOULD LIKE YOU TO TASTE THE ALL DAY BREAKFAST FROM BBE DEC 2026 161 09:45 B5 PLEASE THAT BACON ISNT TASTE LIKE BACON, IT TASTED LIKE SOMETHING ELSE OTHER THAN BACON...WEIRD AND STRANGE TASTE ON THE BACON.. NOTHING WRONG WITH MY TASTE BUDS...SO TRY IT FOR YOUR SELF AND FIND OUT WHY IS IT STRANGE TASTE...THANKYOU FOR READING THIS...PS I'VE NOTICE THERE'S A BURNT HOLES IN THE MIDDLE OF FOIL TRAY. WHY THERE A HOLE IN THE MIDDLE OF THE FOIL, LOOKS LIKE IT BEEN BURNT OR SOMETHING, DID THE HOLE MAKE THE BACON GONE OFF..I WONDER WAS THE HOLE WAS DONE ON PURPOSELY OR WAS IT SOMETHING ELSE...I NEVER MAKE HOLE IN THE FOIL TRAY.. WAS THAT SUPPOSE TO HAPPEN...SORRY FOR THE LATEST FINDING... HOLES IN FOILTRAY THAT MAKES BACON TASTE FUNNY & WEIRD.

17 juillet 2026
Avis spontané
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Réponse de apetito UK

Dear Patrick,

Thank you for bringing this to our attention. We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details

Kind regards,
Liam

Noté 5 sur 5 étoiles

Helpful very supportive and informative…

Helpful very supportive and informative a very positive experience

20 mai 2026
Avis spontané
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Réponse de apetito UK

Dear Carol,

We’re delighted to hear about your positive experience with our service, and we truly appreciate you taking the time to share your feedback.

Kind regards,
Liam

Noté 1 sur 5 étoiles

never any choice

never any choice. the same 14 meals each week. all lacking in flavour. never a good curry

4 mai 2026
Avis spontané
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Réponse de apetito UK

Dear Samantha,

Thank you for bringing this to our attention. We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details

Kind regards,
Liam

Noté 5 sur 5 étoiles

Delicious Food with a Friendly Service

I’ve recently been fortunate in sampling some of Apetito’s food. Everything I’ve tried has been delicious! The cinnamon buns are a favourite of mine and I would highly recommend them. The Apetito staff are also lovely and helpful.

16 avril 2026
Avis spontané
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Réponse de apetito UK

Dear Emma,

We’re delighted to hear about your positive experience with our service, and we truly appreciate you taking the time to share your feedback.

Kind regards,
Liam

Noté 5 sur 5 étoiles
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Réponse de apetito UK

Dear Tracy,

Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service, and your kind words will be passed on to the team.

Kind regards,
Liam

Noté 5 sur 5 étoiles

Making hospital meals enjoyable

I recently spent time in hospital recovering from a surgery that I had. The apetito meals that I ate during this time were great. I was sceptical to eat hospital food but they tasted great and there were plenty of options to choose from. I was especially impressed with the steak pie I had one night. Congrats apetito on making hospitals meals enjoyable.

17 février 2026
Avis spontané
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Réponse de apetito UK

Dear Dave,

We’re delighted to hear about your positive experience and we truly appreciate you taking the time to share your feedback.

Kind regards,
Liam

Noté 5 sur 5 étoiles

Dementia dining experience

Andrew & Freddie delivered a dementia dinning experience today at Bowbrook care home. Our staff found this very informative and they took a lot of important lessons from the training. Andrew & Freddie were incredibly professional, it is always a pleasure when Andrew visits our service.

25 février 2026
Avis spontané
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Réponse de apetito UK

Dear Sallyann,

Thank you for your lovely review. We're pleased to hear that Andrew and Freddie made a great impression. It’s wonderful to be working with you, and we appreciate your feedback.

Kind regards,
Liam

Noté 1 sur 5 étoiles

Terrible…

Terrible…Terrible food portions and prices…

19 janvier 2026
Avis spontané
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Réponse de apetito UK

Dear Luke,

Thank you for sharing your feedback. We’re dedicated to continuous improvement and would appreciate any additional details you can provide. Please reach out to our customer service team at 01225 759 691 or info@apetito.co.uk.

Kind regards,
Liam

Noté 1 sur 5 étoiles

Robbery

Food is still extremely expensive despite my complaint last month. I expected action would have been taken to help reduce the prices of food to make it more affordable. In addition, food quality is extremely poor for the price they expect you to pay! Even if the food was good, the food is nearly impossible to afford for school children.

12 janvier 2026
Avis spontané
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Réponse de apetito UK

Dear Taylor,

We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this properly, please can you share your contact information with us so that we can have someone reach out to you.

Kind regards,
Liam

Noté 1 sur 5 étoiles

Apetito has been introduced into my Mum…

Apetito has been introduced into my Mum carehome recently, it is absolutely awful compared to the lovely freshly prepared meals before.
Apetito meals are bland ,unappetising to the eye and taste which should be important to elderly people who value meal times as a highlight of their day. The soft food is even worse looks like a pile of mush....

21 décembre 2025
Avis spontané
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Réponse de apetito UK

Dear B Jones,

Thank you for bringing this to our attention. We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details

Kind regards,
Liam

Noté 5 sur 5 étoiles

Perfect food made by perfect people

As a resident of Trowbridge I am fortunate to be invited to a bi monthly roast dinner. Today that dinner was a Christmas feast which was provided by volunteers from in and out of the company. As a single senior it’s so heartwarming to spend a few hours with others in the community and many thanks to all involved. Apetito are a family orientated company who provide excellent meals that are not only easy to store as well as warm, I have to say each and every meal is both delicious as well as perfectly portioned.

7 décembre 2025
Avis spontané
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Réponse de apetito UK

Dear Karl,

Thank you for such a fantastic review! We're so pleased to hear how happy you are with our Sunday Lunch Club Service.

Kind regards,
Liam

Noté 5 sur 5 étoiles

Apetito food

The food is very appetising and looks good, good delivery service, our food rep Jason Davies goes above and beyond to ensure we only receive the best service, nothing is to much trouble for him, after all said apetito is a brand to be proud to serve..

1 décembre 2025
Avis spontané
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Réponse de apetito UK

Dear Dale,

Thank you for your lovely review. We're pleased to hear that Jason made a great impression. It’s wonderful to be working with you, and we appreciate your feedback.

Kind regards,
Liam

Noté 5 sur 5 étoiles

All staff are very proffesional and…

All staff are very proffesional and polite.my apetito rep jason davies is a credit to your company. Nothing is too much trouble.

1 décembre 2025
Avis spontané
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Réponse de apetito UK

Dear Margaret,

We’re delighted to hear about your positive experience with our service, and we truly appreciate you taking the time to share your feedback.

Kind regards,
Liam

Noté 5 sur 5 étoiles

food tasted lovely

lovely ladies that come and give us a great italian experience the food tasted lovely

29 septembre 2025
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Réponse de apetito UK

Dear Angie,

Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service.

Kind regards,
Liam

Noté 5 sur 5 étoiles

Good communication between Rep and…

Good communication between Rep and ourselves always helpful when difficulties arise

3 novembre 2025
Avis spontané
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Réponse de apetito UK

Dear Jayne,

Thank you for your lovely review. We're pleased to hear that your Rep made a great impression. It’s wonderful to be working with you, and we appreciate your feedback.

Kind regards,
Liam

Noté 1 sur 5 étoiles

Food prices

Food is way too expensive. Paying £3.50 for a really small meal is not worth it and very expensive. In addition, the food quality is relatively poor and receive super small portions. I believe these food prices should be about £2.50 and items should be seperated. I will not be buying Apetito and will be sticking to cold food from now on.

19 novembre 2025
Avis spontané
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Réponse de apetito UK

Dear Paul,

Thank you for bringing this to our attention. We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details

Kind regards,
Liam

Noté 5 sur 5 étoiles

Satisfied Customer

Arrives in the slotted timeframe.
Sometimes do not have the product that is pre arranged for our order, but always given an alternative.

7 novembre 2025
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Réponse de apetito UK

Dear Anon,

We’re delighted to hear about your positive experience with our service and we truly appreciate you taking the time to share your feedback.

Kind regards,
Lara

Noté 1 sur 5 étoiles

Very small portions

Very small portions, limited choice, luke warm so question the quality and very expensive for a school meal. My son will no longer have the school meals. Reallt bad choice to use such poor quality food.

20 octobre 2025
Avis spontané
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Réponse de apetito UK

Dear Amanda,

Thank you for sharing your feedback. As this was the first day of service, we’re working closely with the school to review portion sizes and ensure meals meet expectations. We’re dedicated to continuous improvement and to providing pupils with nutritious, high-quality meals every day. If you’d like to discuss this further, please contact our customer service team on 01225 759 691 or info@apetito.co.uk.

Kind regards,
Lara

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