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Lisez les avis des autres

Noté 1 sur 5 étoiles

NON EXSTISTENT CUSTOMER SERVICE. Emailed 3 times through out the month, called 4 different times on the days YET no replies or answering on any form of contact. If you need spare parts for their... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A great price on what I was looking for, brilliantly quick customer service response and resolution when I emailed them with a query. Delivery was next day as promised, and everything was packaged r... Voir plus

Noté 5 sur 5 étoiles

I've placed numerous orders with A1 Equipment over the past two years and am delighted with both the products and the service received. On one occasion, an item from my order was omitted in error but... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been buying from A1 Equipment for over 4 years, and they have never let me down. I’ve always been able to rely on them, even in sticky situations, and they’ve consistently delivered on time. Thei... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de machinerie alimentaire

Écrit par l'entreprise

A1 Equipment is a family-run UK supplier of fun food machines and ingredients, serving businesses since 1986. We help cinemas, events and attractions boost profits with high-quality popcorn, candy floss, slush, churros, nachos, waffles, doughnuts, crepes, snow cones and much more! As the official UK vendor for Gold Medal USA, we provide reliable, efficient machines and great-tasting products at competitive prices. We pride ourselves on friendly, knowledgeable service, fast next-day delivery on orders over £150, and a simple 30-day return policy. Every machine includes a one-year parts and labour warranty in the UK, giving you confidence with every purchase. With decades of experience and strong relationships with leading manufacturers, we focus on quality, value and customer satisfaction. Whether you need equipment, ingredients or expert advice, we are here to help your business grow.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

167 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,1

Tous les avis

(167)

37 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The level of service was great not only…

The level of service was great not only that I got a discount for bulk buying and payments are paid over instalments with Klarna app. Since they offer this payment service it makes it much easier considering the pay of living and buying items has increased.

30 décembre 2024
Noté 1 sur 5 étoiles

Untrustworthy Seller

This company seems to rely on customers not knowing their rights. A carton of ice cream mix arrived damaged, and the product had a much shorter shelf life than advertised. Despite this being entirely their fault, I had to chase them multiple times to get a proper resolution.

It felt like they hoped I wouldn’t notice the issues or wouldn’t push back. Only after I pointed out my consumer rights did they finally issue a full refund, including delivery. This kind of behavior is unacceptable and untrustworthy.

Save yourself the stress and shop elsewhere.

30 décembre 2024
Noté 5 sur 5 étoiles

Great service & Great ice cream…

I have not tried the new mix yet but I'm sure it will be great as the old mix (red carton) is the best soft serve by miles.

Tge service is second to none, upon delivery there were 2 burst cartons, hence I contacted A1 Equipment and they replaced it within 2 days, but not only the 2 burst cartons, they replaced the whole order for my inconvenience.
Absolutely fantastic.

12 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great company with great customer service

A great price on what I was looking for, brilliantly quick customer service response and resolution when I emailed them with a query. Delivery was next day as promised, and everything was packaged really well.
Both food products ordered had a really long shelf life on which can always be a worry when ordering food online. Great company, very pleased I came across them and will use again.

5 décembre 2024
Avis spontané
Noté 3 sur 5 étoiles

My package

My package was delivered. one of my candyfloss sugar boxes was open. This has never happened before so I was very upset

27 novembre 2024
Noté 1 sur 5 étoiles

Worst company ever

As the previous review mentions I have had the exact same response of an order cancelled. Was asked to provide a reason for my order which I did, I then had my order cancelled as they weren't satisfied with my reasoning for hosting a extremely large family event. The director seems to be a self-entitled individual who knows everything. Avoid at all costs unless you are happy to have your order cancelled if they decide to discriminate against you

7 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Extremely poor service

Extremely poor service - ordered just over £150 of goods for a few events I'm running - had my order cancelled and a snotty e-mail from the company director. AVOID.

21 juillet 2024
Avis spontané

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